If you want to get a car, this is the place. Anthony and Bryan are fantastic. They know how to make a deal and come through. They work hard to make the customer happy. You won't find a better deal. They are honest and straightforward. They have a customer for life now. read more

Arrived for a 7:30am appointment for an oil change specifically and the service tech tried to upsell me on their works package, a routine checkup I will end up doing in another 8,000 miles, not now. They stated they will not provide just an stand alone oil service. I dug in and asked to speak to the service manager to understand why a service department can't supply oil changes, on of the most basic services you do on a car. After being rude, not acknowledging their mistake, and did not apologize for his or his employee's attitude, they finally conceeded that I knew what I was talking about, and they were not going to get another $500 out of me. This type of service strategy is pathetic and leaves a sour taste in anyone's mouth when trying to find reputable dealer. I am taking my business elsewhere, I would suggest you do the same. These people should not be in the service industry. read more

Purchased a 2025 Explorer ST from BP Ford Long Beach. My Salesman , Noe was great to work with. Anthony the Sales manager made sure everything went smooth. I had a trade-in and was offered a fair price that I was happy with. Drove off with my new 2025 Explorer ST and I was satisfied with the entire process. Would recommend going here and working with Noe. Will be purchasing another vehicle here again soon for my son. read more

Our experience at Ford of Long Beach was amazing! It was an enjoyable and easy process getting my dream car. Thank you so so much to Braedon for all of his help and encouragement & putting us in such a beautiful car! If you are needing a new car, visit Ford of Long Beach and ask for Braedon!! He will show you around the lot and ensure your process is fun and smooth sailing. Thanks a million Braedon! read more

BP Ford - Auto Repair Near Me - Long Beach, California

Trash dealership! I test drove 3 used cars. Every single one of them was in an accident of some kind and they pretended like it wasn't a big deal. One car pulled so hard to the left accelerating it could have gone around a nascar track without even touching the wheel. They buy these cars from auction and don't fix them up, but they are happy to throw an oily "interior cleaner", door edge protection ($20) and charge an extra $4,000 in dealer add ons. Most important part, when I was talking pricing, I was moved to another sales guys desk because the other guy had to drop off a car apparently. Well I left and they never gave me my drivers license back. I went a couple days without noticing until I called the dealership and they told me it was there. Keep in mind that I had multiple contacts with multiple sales associates and they didn't even think of calling me and telling me they had my license... They ran a hard credit check and dropped my credit score. If you're looking for a used car, avoid the f*** out of this dealership. Scummy behavior all around. read more

BEWARE BEWARE- Absolutely Horrible Experience - Deceptive Practices and Terrible Customer Service I can honestly say that my experience with BP Ford has been one of the worst I've ever had with any dealership. On February 21st, I purchased a 2018 Honda Odyssey, and the entire process has been a complete nightmare from start to finish. A few days before I arrived at the dealership, I spoke with a sales rep named Isaiah, who quoted me a price of $18,386 for the vehicle, not including my trade-in. When I showed up at the dealership to finalize the deal, I was greeted by Caesar and Bob, who informed me that Isaiah had been fired, and the price he gave me was wrong. They then told me the vehicle would actually be an extra $6,000 for added features that were never mentioned. I was furious, so I left. But the drama didn't end there. About 20 minutes later, Bob called me back and miraculously said they would honor the original price Isaiah quoted. At that point, I was desperate and agreed to move forward with the purchase. Little did I know, this would only be the beginning of my nightmare. On March 1st, the check engine light appeared on the van. I took the vehicle to Diamond Valley Honda in Hemet (the closest Honda dealership to where I live) only to find out that the van has serious issues - it needs all new fuel injectors and spark plugs due to misfires, totaling around $3,000 in repairs! I was beyond livid. I immediately reached out to BP Ford for help, but after several attempts and long hold times, no one cared to assist. I have call records to prove how long I've been ignored. Finally, I got in touch with Deana, who promised to speak with a sales manager about the issue. But once again, nothing happened. No call back, no resolution, just complete indifference. As an active-duty military member and father of two, I bought this van to ensure my wife and children would have a safeand reliable vehicle while I'm away serving my country. Instead, I've been left with a broken, faulty vehicle and a dealership that clearly has no interest in standing behind their products or providing any customer support. The van was eventually fixed at my own expense, after weeks of being ignored! The staff even gave me a fake email address. This has been the worst experience I've ever had with any dealership, and I will never recommend BP Ford to anyone. They've shown nothing but deception, incompetence, and utter disregard for their customers and people who serve our country. If you're thinking about buying a car here, run far away. read more

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I have to share my honest review about our recent car-buying experience at BP Ford of Long Beach! From the moment we walked in, we felt optimistic, and the entire team made sure we were comfortable and found a vehicle that fit both our budget and our needs. Special acknowledgment goes to Cesar Nava, our amazing salesman who was a true godsend. We also want to thank Jesus Duarte, the sales manager; Omar Gulara, the sales director; Diego Calderón, the finance manager; and Jamal Zadrian, the general manager. Should there be an opportunity to work with any of the previously mentioned team members, you'll be in great hands! To say that each of these individuals played a crucial role in getting us financed for the vehicle of our dreams would be an understatement. The support and dedication from the BP Ford of Long Beach team turned what can often be a stressful process into a truly positive experience. We are so thankful and highly recommend this location for anyone looking for top-tier service and care. read more

BP Ford - Our wonderful Sales Manager! - Auto Repair Near Me - Long Beach, California

If I could leave zero star as I would for service department sucks Jose's horrible Dian is the worst manager ever so rude screaming at me that lying about parts being under warranty charging us $3000 and another 500 to fix the same part that was under warranty they lied just to get us to come in to approve the repairs. They're horrible people! Don't ever come here!!! read more

If your looking to buy a vehicle new or used, and don't want salespeople to hassle you with add ons, scams, needed bs and lies, go here. Ive been buying vehicles new since 1996, and this was by far one of the smoothest and honest experiences I've had. No bs or lies, they gave me the price of the car, we negotiated, showed me true numbers and I was out of there. Ramy was my salesman and he did an excellent job. He was honest, courteous, worked with me to meet my goal, and most of all he knew what he was doing. Thank you Ramy and the staff at BP Ford of Long Beach. Also, I drove up from San Diego for this purchase. read more

Went to BP Ford of Long Beach for my first new car purchase. We pre-ordered a Ranger Raptor with Kamran, and he made the process very smooth. He kept us updated and responded to all text messages and emails promptly. We were able to test drive and take it home the day after delivery. Everyone was friendly and made the buying experience a good one. They all cheered when the process was completed, which felt really nice. I went to this dealership because Kamran was very friendly when I called, and met with me the same day. I'm really happy I did and highly recommend them! read more

Lis Barajas was an exceptional saleswoman! She is attentive and profesional. I will be coming to her for all my future auto purchases no doubt read more

Left BP Ford extremely happy with our Lease that Kamran helped us with. He is very tenured, knowledgeable and helpful! He was sure to answer any questions and assisted us every step of the way! Be sure to ask for him when looking for a new car at BP Ford. read more

I reached out via email to BP Ford to inquire about a car and the sales representative, Ramy Bushra, was just rude and unprofessional. I asked Ramy Bushra to give me a breakdown of the out-of-door price for a Hydunai Ioniq 5, which BP Ford advertised the cost as $26,298. From the beginning Ramy Bushra was hesitant to give me the bill that would give me the detailed price breakdown and it was clear that he was trying to hide the hidden fees BP Ford would charge. Instead, he insisted on me giving him my phone number and just told me to go to the showroom. Mind you the way he asked me to go to the showroom was not something a typical sales would do, which would be polite and cordial. He just replied with an email that basically ordered me to go to the warehouse. When I insisted on him giving me the final price of the car, he would just replied with a flat figure $29,490. I asked him to give me a breakdown that would show any fees on options, tax, registration fee and he refused. At the end his email became so nasty that he called me a fraud. I emailed back and informed him that I would share his response in Yelp with his name and BP Ford and he did not care. Do you want to deal with someone like this when you need to spend a lot of money on a car that you would depend on everyday? Stay away from this place and especially Ramy Bushra! read more

So to add to this issue I financed through my credit union but because of the holidays BP ford finance manager pushed another loan through to Capital One. When I called to tell them that my credit union had send the check overnight is when they told me they already financed through Capital. They did this without my consent and this was right in between Christmas and New Year's. So fast forward 17 days later they still have the check from my credit union and I had to call them and ask them why they have not sent it back. This place is absolutely the worse dealership that I have ever dealt with. I would never recommend them. I will be reporting them to Ford Company. I bought a truck with prior credit approval. Due to holidays and the wrong document from the dealership had to make several trips to get the right paperwork. The dealership pushed through a loan at the same time my credit union overnighted check so now they want me to cancel my credit union and repay the loan they got. What a mess. I called everyday updating them and they didn't communicate with me they ran my credit for a whole different loan. So pissed right now no help from their finance manager who created the mess!!! read more

I had an appointment with this service department for my 2025 Ford Maverick a today at 7am when I got there, I pulled into the service drive which there was only one service advisor working I got there to get an oil changed and to diagnose two problems that I'm having with my vehicle once I was approached by the service advisor I explained to him what was going on and he told me he would need to keep the car because he cannot look at it today. I didn't asked about a rental which I told him I was offered by another service advisor and he denied me to leave my vehicle and told me that I should wait for the service advisor that mentioned a rental car. He seemed that he did not want to help anybody, and he was pushing customers back. I will never bring my car here again for service. This was a bad taste in my mouth for the first time I will go back to Theodore Robbins, where I originally bought my car where they only take one day to look at something. Also, Theodore Robbins Ford ratings are way higher. read more

They responded to my Yelp regarding the damage they placed on my vehicle. Nothing has yet to be done in 6 months. Deanna put me on hold for 20 minutes the last time I called which was completely disrespectful. They haven't reached out to me or offered a solution for the damage. I contacted the Better Business Bureau and I now understand why the dealership has a very low score. read more

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JAMSHID AHMADPOUR Was a great sales man helped me out a lot he is the right guy to go too. Thank you so much read more

The manager Eman and sales person Christian were great. Very transparent and great communication. They helped me pick out a great car for my family and got me in and out in a matter of a few hours . Thank you so much for your help! read more

Got the good deal and left happy. John in sales followed up from the start to finish of the sale.

Just bought a new Ford Escape from BP Ford. We worked with John and he helped secure the perfect deal and we had a great experience! Thank you for all your help and the great customer service! read more

Hands down the best place in town after a whole day of car shopping and feeling defeated not getting help we come here ceasar immediately greeted us treated us amazing we ended up getting daughter her 1st new car and we couldn't be happy HUGE SHOT OUT TO JUSTIN AND CEASAR for going over and beyond and making sure we left with the car and payments my daughter was looking for I am totally referring you all to friends and family and Weill definitely return when we make our next purchase thank you guys for your amazing customer service and making this a smooth and easy purchase!!! read more

BP Ford - Auto Repair Near Me - Long Beach, California

This is a typical dealership and when you think how dealerships gotthe bad reply. They do play games just like another.

Cesar is amazing!!! Purchased a new car and Cesar made the process so easy. Also got a smoking deal Thank you Cesar!

ABSOLUTE WORST CUSTOMER SERVICE...THREE STRIKES AND YOU'RE OUT!!! my third review ever on here. so you know it is bad. Got a 2020 F150 Ford Truck. BP Ford is across the street from my house so its unfortunate I will not use them anymore. Strike #1 (04/2023 and 12/2023) I took my truck in for an oil change. On BOTH occasions, I picked up my truck and saw it was parked in a spot open to the public with my windows rolled down. Luckily, the truck was not stolen or items taken from inside. And yes, vehicle theft is a common occurrence at dealerships due to this type of negligence. In addition, the truck was dirty inside with giant boot prints on the floor board. Service took hours for a simple oil change but I said whatever and moved on. Strike #2 (07/2024)I took my truck for a 40K mile service first thing in the morning. Female salesperson assured me the truck would be ready before 12pm. Of course, it was not. I called and inquired about my truck with the same salesperson. Her answer to me was "unfortunately, the mechanics went to lunch." Enough said. Did not get a call to pick up my truck until approximately 4PM. wasted my entire day waiting for them. Strike #3 Scheduled a mobile service oil change the day prior. got a call today advising my time slot was moved. I called BP and spoke to Daniel who told me an oil change takes 1.5 hours. Dumbfounded as to why a simple oil change takes 1.5 hours to complete, I asked why. He did not know either. I told him to cancel my appointment. That's the end. If you care about your car, don't take it there because clearly, they do not. SMH. read more

I bought a brand new F150 Lightning Flash from BP Ford of Long Beach in November 2024. 1. Greeted by Ernesto, a very knowledgeable sales person who gave me plenty of info during the test drive. 2. Worked with Jesus to get the final price and a great deal (full disclosure, I qualified for X Plan pricing) 3. Off to Diego in finance who got me a great rate with Ford Motor Credit and got me through the mound of paperwork involved in that. 4. Finished up with Kamran, who is a very informative and genuinely nice individual. We went through the basics of the new truck. He and Ernesto helped me get all the settings dialed in and off the lot I drove. We may no longer be able to "Go See Cal" but BP Ford of Long Beach certainly is a great place to buy a new vehicle. In two words, they are honest and ethical. What more could you want in a dealership ? read more

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This dealership lied. They told me my AC hoses were leaking and quoted me $3000+ to fix it. I took it to another garage- no leaks and it only cost me $120! You can't even speak to the mechanics here anymore, just intermediaries. I definitely recommend going elsewhere. read more

The endless problems in dealing with this place was not worth the hassle. The incredible lie after lie from sales, finance, the mgr - what is wrong with these people? I have bought many cars in my life but this one goes down as the biggest scam of them all! Please take my advice and go to any OTHER car dealer in the world and save yourself the nightmare and money I experienced. read more

Update - 05.23.25 I called the dealership this week. Left a message for Mark in sales because I still have NOT received the $1000.00 check I'm due for the balance of my trade-in value. I have yet to receive a phone call. I just tried calling Shant, apparently per the receptionist he's been on vacation since last week and there's nobody there that I can talk to in his place; he didn't leave an interim. This place is incredible in the WORST way. ___________________________________________________________________ Original Review - May 2025 I thought I had received a great experience at BP Ford. Soon after purchasing my car, I realized that I wasn't provided full information or choices on rebates and/or offers that were available when I bought it 2 weeks ago. I asked my salesman Jim for the offer related to a home car charger/install and was told it wasn't an option. Even though I had (still have) the picture of the promotion on my phone that I could show to prove at the time of purchase, I took him at his word & doubted myself thinking I misunderstood the promotion. However, once I got home after hours at BP Ford brokering the car deal, I realized it had clearly been an option when I further investigated the promotion on both BP Ford & Ford's official websites (I have the official Ford.com promotion screenshot too). I have reached out to Eman, the manager who originally assisted me, two times to help me solve this situation. I have received no response; he completely ghosted me once he got the sale out of me. I spoke with Kamran who tells me I should have seen that BP Ford had given me the $500.00 cash towards the sale of the car when I signed my paperwork (after hours of waiting, no food, & more documents than I process in a week at work). You know the $500.00 cash option towards the sale that staff took the liberty of choosing for me thus taking away my freedom of choice. Nobody ever pointed out to me on the paperwork that the $500.00 credit was a choice in lieu of the car charger & install (I would have never clocked it at the dealership because Jim told me it wasn't an option). I wasn't allowed to make up my own mind and choose which promotion best suited my needs. My guess is that what I experienced is common practice because the $500.00 cash promotion suits BP Ford's bottom line much better than the home car charger promotion does (This choice includes both the home car charger & install per Ford's official website). To be perfectly clear: I would have chosen the home car installation/charger option, hands down, no brainer, no hesitation. Although my initial experience was pleasant, my happiness has quickly turned into dissatisfaction and disappointment with the final outcome of my particular car sale experience. I hope this reaches the right people at the BP Ford executive staff to ensure they do a better job of keeping their team accountable through transparency and education so that customers who trusted their team don't feel the way I do right now. read more

Andrew gave me the best service ever. Thank you, I highly recommend to visit Andrew For a purchase of a vehicle

I brought my truck to Ford of Long Beach for a loss of power and misfire issue. It's now been over two and a half weeks and the core issue still isn't fixed. They've called me twice saying it was ready, but I immediately noticed the engine tremble on idle and excessive air coming from the exhaust -- the same symptoms I originally reported. Each visit felt like I had to diagnose the problem myself. First it was spark plugs, then fuel injectors, then I had to personally show them the turbo wasn't building boost, which turned out to be a loose hose they said was "normal." Even after that, the tremble and flutter on idle remained. No follow-up after I emailed them with a video showing the continued issue. I've been back and forth, wasting time and feeling like I can't trust their service. I've had better experiences at other Ford dealers like South Bay Ford. Really disappointed. I expected more from a certified Ford dealership. They also have a triple a certifies repair shop, well doesn't feel like they're certified. read more

Worst dealership I have ever dealt with. Bought a used car and they listed a $175 charge for floor mats. I was handed a car with no mats. I called back and got the run around for days. Finally I left a message for the General Manager stating their sales people were committing fraud. Finally a sales manager called me and said he would send mats. I specifically said don't send me generic mats that don't fit. He said don't worry, I will buy mats directly from the manufacturer and have them delivered since I live 45 minutes away. He said he would send an order confirmation which never came. A week later he sent a $25 set of generic mats. I would never go back and am telling everyone I know about this treatment. A $31k sale and they can't send me the mats they promised. And that is after they tacked on $6k of useless "options" to the listed price! Great choices being made! read more

Thanks to Christian and Mark for getting me into my dream car! I always wanted to get into a Mustang and they made it happen :) I would recommend them to anyone looking for a great deal with close to no money down read more

We came to the dealership with a Pre Approved check and they still could not figure out how to expedite the sale. There only excuse was that Saturday is the worst day to buy a car. Sorry , it doesn't say that on your web site and the salesman did not mention that when I said I would be back on Saturday to purchase the truck . I guess my confidence in auto dealerships is not impressive. read more

I never write reviews, but this one is necessary. This should have been a simple visit to get a replacement battery (within warranty). I called to confirm they had record of my purchase, they did. I tried to schedule a time to come in, they said I didn't need to and to just bring in my battery whenever, so the next day (today) I showed up with my dead battery (tested by me, a mechanic). When I arrived, I was asked if I had an appointment, which I was told I didn't need to have, but now am being told I do need an appointment. I was then told that in order for me to get my battery replaced (under warranty), it needs to be installed in my vehicle. I asked them if the expectation was for me to have my now dead vehicle towed to the service department so that they could confirm the battery is bad, they said, "unfortunately, yes". I couldn't help but respond by asking if they understood how silly that sounds, they did agree, so I'll give them that. As someone who works in service, this is unacceptable. Obviously, I did not get my vehicle towed there, I did not purchase another new battery from them (since its clear how they honor warranty). Thanks BP Ford. read more

Very great experience with Luis! Work the whole deal remotely and he even dropped my brand new Mach-E at my door step! Thank you and highly recommend Luis for any of your Ford needs! read more

Definitely recommend BP FORD! No haggle price I got my contract and everything done in less than an hour. FORTINO the General Sales Manager was amazing helped me with getting the exact Model I wanted (not many AWD models a available) and even made sure he went over the financing options clearly. My Sales rep was Ozzy in Internet Sales Dept, So helpful with assisting me on connecting everything to my car, along with making sure my car was spotless and gassed up! The follow up from Kamran the Sales Manager was also great! Not many dealerships care to call you afterwards to ensure you had a good experience, GREAT JOB BP FORD! You have a solid team here I really appreciate all the help and the stress-free buying experience. read more

BP Ford - In love with my new Explorer!!! - Auto Repair Near Me - Long Beach, California

Please don't buy here. They are not transparent and add on their accessories fees even if the car does not need them. Read your contract thoroughly before signing. Don't be rushed by their employees to sign sign sign. I was given a bad deal. Just making people aware of this. read more

I had an amazing experience buying my fist car. I bought a pre owned car at a really good deal! Eman, and mark large help me purchase the car. They were super helpful and made me feel really comfortable. I highly recommend buying your first car from Bo ford of Long Beach read more

Be cautious when purchasing a used vehicle at this location, specially if you are a young inexperienced person. Bring someone that can help you make wise decisions. My daughter came to buy a veh and was not explained her contract properly. She purchased a 2024 ford put down 7k veh didn't have a spare tire. She had the car for 4 days and got buyers remorse and the dealership was attempting to put her on another veh that was going to cost her $900 a month and high in insurance hence a Tesla. The downpayment is gone and she either gets a car she doesn't want from their dealership or she surrenders the car to the lender either way she is in a tuff spot. She then decided to drive off the lot with the original purchased vehicle and noticed the tire lights come on her screen as soon as she drove out her tire popped to our surprise there was no spare and had to pay for a tow to the nearest tire shop. We asked the sales man where was the spare and he said he couldn't find one, he then sent the mechanic to add air and we noticed a small tear knife like on the tire. No one was able to tell us if the tires had warranty. The whole experience has been horrible and has caused us anxiety. Parents do not allow your young adult to go alone when sales agents only care about making money or selling a car and don't care about what best fits you. Definitely not recommending anyone here. I have leased and purchased Vehicles from a few dealerships and never had such a bad experience. read more

One of the worst dealerships to have worked with. Coming from people who know what we talk about and buying cars. Sales manager was completely condescending! If you are ever thinking of buying a car from here....absolutely stay away! read more