If they tell you they can't print a label to help with a return they are wrong. They tried to send…read moreme to a post office and told me they can't print a labels and suggested that I can only go to a post office. Another T-Mobile store told me I can report them because it's simply laziness and they can help. Two reps at two T-Mobile stores told me I can make a return and or the reps can help with returns of my WiFi device. The email with the label also mentions the same. They are a participating T-Mobile store. If this is at all inaccurate T-Mobile management can reply here.

Horrible customer service! BEWARE this is not an actual…read moreT-Mobile store it is a third-party vendor who does not support T-Mobile in the way that they should. The only reason I'm giving this review one star is because I can't go any lower than that. The "store manager" Mohammed told me that since I did not purchase my phone at their location that I was lucky that he was helping me at all and that it was a waste of his time to service my brand new iPhone, which is less than a day old, because it was not purchased at their store but through a different T-Mobile location. I will never step foot in this store again. Go to an actual T-Mobile store if you want professional customer service.

I can be very critical towards my interactions with customer…read moreservice reps, but Maritza gave me a good experience! Very personable and really knew how to help me with my file transfer problem. Not only do 1 understand that, nowI have a better understanding of how my settings work too. Great job!

I was sold T-Fiber on a 30 day free trial, and cancel any time in that period, in ore=der to…read morecompare my current fiber provider to T-Fiber. I cancelled in 3 1/2 weeks and told all was fine, then got an email with a month's bill attached. Was bounced around several calls, and chats and told there was no such promotion. The sales person lied to get me to sign up. I finally got the bill credited back, and now have to drive over 60 miles to return their equipment only via a Fedex Corporate location. Do not trust the sales people, and be aware the company does not make it easy to contact them or resolve problems

About three or four months ago I had the back screen and my iPhone battery replaced on my iPhone 15…read moreplus. The first thing I noticed was there were still little glass shards in the camera when the back screen was replaced, which meant that they did not clean it properly before putting on the new back glass and the back glass was not seated properly because there was a gap between the frame and the glass. About a week ago my battery started giving out and it started bulging/inflating out of the phone to the point where the back glass cracked. I paid $200 for both parts (installed). So I went on Amazon and purchased the battery and the back glass and install installed it myself for $74. If you come to the shop, make sure you get warranty and that your phone has new parts installed correctly before you leave the store. I would have contacted them sooner regarding some type of warranty, but I could no longer find them on OfferUp because our past messages weren't deleted.

Please watch out!!! These people sell you stolen merchandise!! Be careful!! Please just buy the…read morephones from the actual merchants

My wife and I have been going to this shop for many years. We've been getting new phones and great…read moredeals from him. The service is always right on and fare.

This store always delivers. I got a new battery for IPhone 5 at start of October, now what? It's…read morecrapping out already? No worries, he inspected my phone, looked a few things up, and it's a bad battery. He stood up the warranty and gave me a new one. Out the door in 15 minutes. Great service on all phones. Highly recommended.

Please make it a point to visit this location by appt only. I walked in just to return a router and…read morenothing more. I figured it would not be too busy on a Sunday, I was so wrong. I was here about 90 min. There were about 15 customers ahead of me and they were all walk ins as well. And because a few of them wanted to either buy a new phone or watch, that caused a longer wait. There were only 3 employees working at the counters, plus, they had to take their breaks, so it was basically two employees working through the line of customers. I saw a few customers leave, they were tired of waiting. When I was finally called, the employee let me know an appt is always best because they are the only Spectrum store in Riverside. so it's a busy store. Side note, I was a little perturbed a customer walked in while some of us had already been there over 30 minutes waiting. He then walks past everyone and goes up to the counter and asks to replace a cable remote control. The employee gives him a new one and took the old one back. He then walked out. I didn't think that was right, he should have waited his turn like everyone else. So that chapped my hide a little. But I digress, the employees were nice, it's not their fault Spectrum doesn't hire more employees at this location. They do the best they can and they do take the time to help each customer with their requests. Just remember, if you walk in without an appt, especially on the weekends, expect to be there for awhile. Lesson learned for sure.

I have been a customer of charter now called spectrum for 40 years. In that time my monthly bill…read morehas risen to last month they are charging me $400 for the month of September. They charged me for receivers I didn't even had. Extras were accidentally put on my account Because the remote to the TV was confusing to my husband who is on hospice. We never used the extra services put on the TV I spent three days on the phone at the store and has a technician show up at the house. Each customer service representative had said their hands are tied on this outrageous bill

Went in straight from work and Brian was very helpful. I was in and out of no time . He really was…read moreable to break down all the information I needed and explained everything with detail . If ur looking to be in and out quick with knowledgeable info ask for Brian sales rep !

I turned in my prehistoric phone and got an iPhone 14 mind you I'm not about to pay big bucks so I…read moresettled for this one. But unfortunately, I couldn't remember my password and that was locked out of my phone. It took me three trips but he was so helpful, I also got a Wi-Fi box and some equipment for my phone. You guys need to ask for Brian I'm telling you he's full of awesomeness!!!!!!

Today I had the pleasure of meeting a young man named James. He was so helpful, and nice, and was…read morevery patient with me. He totally fixed my phone. Thank you James! You Rock Victoria

Yusef, Ivan, and Jesiah all went above and beyond to help my mother get exactly what she needed to…read morebe able to use her tablet as a phone with their TDigits app! They ported her old number over got the app working and now my mother can see and type on a bigger keyboard! Thank you for keeping her independence intact for 10 more years! Much appreciated guys!

Went in today to try to pay my bill the guy in there Fernando was no help what so ever didn't seem…read moreto care to help me just wanted me out Verizon had been horrible at all storefront locations and on the phone for the last 8 years I've been with them

Great service, will come back to this location I highly recommend to others for best experience and…read moreservice

We are here on Friday morning and there are only 3 employees. There are 6 people ahead of us, they…read moretold us it would be 30/45 mins wait. It officially has been over 45 mins and only one employee just came back out. There is a huge line of people and the employees seem overwhelmed, but definitely taking their time with each guest. Other people seem frustrated with the slow service due to understaffed. I'm sorry but for T-mobile they should at least bring a couple more employees.

This is our new go to for any and all Tmobil services. Connie and Dylan were our service…read morerepresentatives who took care of our needs as efficiently as possible. Dylan was knowledgeable, engaging, and informative while he tended to our needs. Connie was bright cheery and made the overall experience very enjoyable. Thanks to these two team members we were able to get our new phones and plan on lock. If you need any service I would highly recommend this store.

Verizon is the worst company I've ever dealt with. Contacting support just results in fake…read morepromises, or being hung up on. I've been trying to close my account for over a month. I came here, like my sixth Verizon store desperate for help with this. Matthew was extremely kind and patient and fought very hard to try and help me. I'm still here, I don't know if we will be successful. It's been an hour so far, Verizon support has hung up on us twice already. They don't call you back even when you provide a call back number and ask them to call you back. But I SO appreciate Matthew's help and patience. Definitely the best rep I've dealt with in a Verizon store so far.

I would like to thank Diego for his Amazing service today. I went in just to see if I wanted to…read moreswitch from AT&T to Verizon after being with them for over 10yrs. Diego's service and knowledge gave me a deal we couldn't refuse. I'm so so happy and glad we decided to stop by this Verizon. Thank you Diego again for your amazing customer service :)