If they tell you they can't print a label to help with a return they are wrong. They tried to send…read moreme to a post office and told me they can't print a labels and suggested that I can only go to a post office. Another T-Mobile store told me I can report them because it's simply laziness and they can help. Two reps at two T-Mobile stores told me I can make a return and or the reps can help with returns of my WiFi device. The email with the label also mentions the same. They are a participating T-Mobile store. If this is at all inaccurate T-Mobile management can reply here.

Horrible customer service! BEWARE this is not an actual…read moreT-Mobile store it is a third-party vendor who does not support T-Mobile in the way that they should. The only reason I'm giving this review one star is because I can't go any lower than that. The "store manager" Mohammed told me that since I did not purchase my phone at their location that I was lucky that he was helping me at all and that it was a waste of his time to service my brand new iPhone, which is less than a day old, because it was not purchased at their store but through a different T-Mobile location. I will never step foot in this store again. Go to an actual T-Mobile store if you want professional customer service.

I can be very critical towards my interactions with customer…read moreservice reps, but Maritza gave me a good experience! Very personable and really knew how to help me with my file transfer problem. Not only do 1 understand that, nowI have a better understanding of how my settings work too. Great job!

I was sold T-Fiber on a 30 day free trial, and cancel any time in that period, in ore=der to…read morecompare my current fiber provider to T-Fiber. I cancelled in 3 1/2 weeks and told all was fine, then got an email with a month's bill attached. Was bounced around several calls, and chats and told there was no such promotion. The sales person lied to get me to sign up. I finally got the bill credited back, and now have to drive over 60 miles to return their equipment only via a Fedex Corporate location. Do not trust the sales people, and be aware the company does not make it easy to contact them or resolve problems

Amazing experience. Walked in and was greeted warmly by the lovely shop owner. He really really…read moresaved us this Christmas with some IPads for our children. We were on a tight budget he made it happen. Cannot recommend this place enough.

Great service! I was in and out of the shop for a phone repair. Everything works well! I would…read morerecommend!

My wife and I have been going to this shop for many years. We've been getting new phones and great…read moredeals from him. The service is always right on and fare.

I went in looking for a refurbished phone. I got a great deal on an iPhone 8. The owner (?) is so…read morehelpful. He transferred all of my information on the new phone. He gave me credit towards the new phone. The whole transaction took about thirty minutes. It was my second time getting a phone. He also role me how to save GB, and I could've kept my old phone and walked away, but it was such a good deal that I couldn't pass it up. Highly recommend this place.

Recently went in to get a new iPhone 17 Pro max. I had a iPhone 14 pro max 256gb phone in which I…read moreowed $66.00 on. He told me I could just upgrade they would pay the balance and I can turn it in and get a trade in value for the phone. What the tech failed to tell me was 1. if I paid the phone off, I could trade it in and get $100 credit plus the trade in value. He told me I could just upgrade I would not have to pay the 66.00 balance. 2. When I turned in the phone Assurant, the company that gives you the trade in gave me 67.00 credit. If I was to have kept the phone, I could have sold it on the secondary market for $250-$400. Remember this was a Pro Max with upgraded memory. So I could have paid the $66 and either got the $100 trade in plus the value or sold it myself for much more money. I called customer service and explained the situation and they said they understand but I would have to go back to Spectrum location and try to resolve it there. I went to this location and explained the situation and first was told that they have no say in what the value of the trade in is so they are not responsible for that. I need to call assurant and speak to them. Good luck getting an actual person on the phone at assurant, I still haven't been able to reach a person to see how they determined the value of my old phone. My suggestion is that if your phone is almost paid off, pay it off and sell it on the secondary market as you'll get 3 to 4 times more than what Assurant will give you. I must say I have been a customer with Spectrum for many years and up to this point have been happy with the quality of their service and their customer service. The only positive note I can say about this incident is that the phone customer service ladies I dealt with were amazing. Listened to my problem and were not only empathetic but truly wanted to resolve my problem. Hope I can get a proper resolution to this issue.

Just added new cel phone and had to go back there few more times just to start new phone…read more I wish I can find other providers but unfortunately have no choice where I live I didn't receive any messages I thought it was set by them but it wasn't so I had to call and fix to make it receive messages after over month!!! I Don't like Spectrum their WiFi Service is always shuts of and stops with some reasons too many times I definitely will chage to others if I ever had other choices they are the worst I ever had

Brian was super friendly and helped me beyond what I came in for. Definitely recommend him for any…read moreVerizon service!!

I regret coming here. Brian said $80 a month and now I pay $140 a month. They make u sign on a…read moretablet and u see nothing. You sign without seeing any paperwork. Biggest mistake ever. Don't sign anything u can't see. Thats how they get you. I want to simply cancel with Verizon but I can't because I would owe hundreds. It's ridiculous I wish I stayed with ATT *he put me on a business plan with a wifi hot spot when I don't even own a business or needed a hotspot. He said "its part of the deal and cheaper that way?" DONT GO IN THIS STORE

Huge shoutout to Rocio! She is officially my favorite! She helped me open a new line on my account…read morewith a new phone on an amazing promotion and was so knowledgeable about all the ways to save on my bill as well. If you're looking for someone who actually cares about what you're looking for and getting you the right deal, go see her! She's honest and won't misguide you.

I went to my nearest tmobile store because of ads on my phone constantly. Yusef asked me what i…read moreneeded and i told him. I noticed he didnt check me in as usual when i go there. Then he said he does'nt know anything about samsung phones. Which i was shocked at. He told me no one in the store could help me and said i was on my own and that no one at tmobile could help me, whether in the store or over the phone! So i went home and called tmobile they were able to identify and fix my phone! He told me that my store is problematic. I think yusef was just lazy and useless! There was only one other person in the store being helped or not i guess. Do not go to this store if you need help. Considering changing to verison seriously!!

Went in today to try to pay my bill the guy in there Fernando was no help what so ever didn't seem…read moreto care to help me just wanted me out Verizon had been horrible at all storefront locations and on the phone for the last 8 years I've been with them

Great service, will come back to this location I highly recommend to others for best experience and…read moreservice

This is our new go to for any and all Tmobil services. Connie and Dylan were our service…read morerepresentatives who took care of our needs as efficiently as possible. Dylan was knowledgeable, engaging, and informative while he tended to our needs. Connie was bright cheery and made the overall experience very enjoyable. Thanks to these two team members we were able to get our new phones and plan on lock. If you need any service I would highly recommend this store.

This company deals fraudulently with its customers. Buyer be very wary. Ive been with Sprint for…read morealmost two decades. They merged with T-Mobile. At the time, I was at the Sprint store in Tyler Mall and was told that T-Mobile would honor phone plans with Sprint customers. I had the IPHONE Forever Plan; which entitles me to an upgrade every year when I turn the old IPHONE in. This month I went to the T-Mobile store and they told me that they terminated that plan and that I was on a plan where I buy the IPhone over the course of 30 months. I never agreed to this, and I was not made aware that this was even legal. It sounds incredibly suspicious that a company tells its customers one thing then switches their plans and terminates the one they are on without forewarnings or options. I already pay overpriced phone fees like everyone else, and now feel like I was taken advantage of as well.

Good service by Daniel help me get my bill down answered all my questions would recommend.read more

Verizon is the worst company I've ever dealt with. Contacting support just results in fake…read morepromises, or being hung up on. I've been trying to close my account for over a month. I came here, like my sixth Verizon store desperate for help with this. Matthew was extremely kind and patient and fought very hard to try and help me. I'm still here, I don't know if we will be successful. It's been an hour so far, Verizon support has hung up on us twice already. They don't call you back even when you provide a call back number and ask them to call you back. But I SO appreciate Matthew's help and patience. Definitely the best rep I've dealt with in a Verizon store so far.