This review is specifically for the employee Gio, regarding my experience at this T-Mobile store…read moreearlier today. He was incredibly helpful, kind, and professional. I needed help with purchasing a new phone and from resetting account passwords to helping me obtain verification codes through a second device (since my phone was broken), he was very thorough, efficient, and patient with me. He also wasn't pushy with selling the products, and appeared to offer genuine honest advice. Thank you for making this such a pleasant experience!

Come in with your pillow and blanket, the reason why they take forever is because they wanna talk…read morefor hours about irrelevant crap like what they do at their ranch and last year etc, total disregard for people's time!!!!

I cannot say enough great things about our experience at Verizon! We came in to switch over from…read moreT-Mobile, and from the moment we walked in, we were treated like absolute VIPs. Our main rep, Aide, was phenomenal--patient, knowledgeable, and truly invested in helping us find the perfect plan and devices. She walked us through every detail without ever making us feel rushed. Julie, the manager, was equally incredible. She jumped in to help with the more complicated parts of the transfer and made everything feel effortless. You can tell she takes pride in her work and in supporting her team. What really blew us away was that Aide and Julie even stayed after the store's closing time just to make sure everything was set up perfectly for us. That kind of dedication is rare and so appreciated. And even though he didn't care whether he was mentioned, we HAVE to shout out Abel, who was training and leading the team. If this crew is the Chicago Bulls, Abel is the Michael Jordan. The guy is a rock star--steady, knowledgeable, and clearly the driving force behind such a high-performing team. This Verizon team went above and beyond in every possible way. If you're thinking of switching carriers or need help with your account, go to this location. You won't find a better group of people. Highly recommend!

Went in today at 435 pm 10-7-2024 was told to wait. One person was there messing with their phone…read more To customer service agents told me to wait. Waited 15 minutes and nothing, I really need a new phone and salesman didn't want to even try. They weren't even busy. I wouldn't come here, im just going to Costco or Best Buy to see what service is better, cause lately Verizon is really dropping the ball with customer service and phone service! Again I needed a new phone and they couldn't even help me no urgency nothing !

This location is in the shoppes Plaza area. Easy to access and very convenient setting…read more We have taken my wives phone here for two repairs, both done extremely well, for the right price and in a timely manner. The gentleman who usually greets us is friendly and very well spoken. First time they replaced my wives a camera glass on her galaxy phone. It took about an hour. Job well done. Then we came in for a second repair for the back glass which needed full replacement. It took a couple days for them to receive the part but when it came to fixing it, it was done fast and proper. We will continue to recommend any friends who need their phones repaired to this location. Prices are fair, and service is quick and professional.

My phone died and Johnson was able to fix it until my replacement arrived. Quick, friendly service…read morewithout being pressured to purchase something unnecessary.

After going to 7 other metros, I end up here because they have the phone I was looking for in stock…read moreso they start the process for me to switch lines, they give me a price with activation ,phone, tax & first month payment. I told them on their door is a sign that says there is 0 fee when you switch to Metro to where one of the girls responded "I know it says that but we charge you anyways, you can call Metro after you're done and see if they'll give you a refund." I told them I don't want to swap services in I'll go somewhere else where the other girl responded to get the f*** out. While leaving there's a sign on the door which I took and I showed the girl exactly where it said there is no activation fee when switching services and walked out the door, as I got in my car the girl ran outside and hit my car, scratched my paint and ran back inside having a fit, I should have been upset but it was so funny to watch a person get so upset literally nothing that I laughed all the way home. That is until I noticed the scratches on the hood of my car the next morning. Best part is I have the majority of her meltdown on my dashboard camera. After reading reviews from this location on Yelp and on Google, I realized that this place has it insane history, the fact that it still has a franchisee licence is insane. Customer service from this company in general is terrible, there's absolutely no way to talk to anybody from corporate to make any kind of complaint either by phone or email. Apparently I am a glutton for punishment and I ended up going to a corporate store in Pomona where they had the phone I wanted,charge me the proper pricing and fees and because of the complete opposite demeanor of my previous experience at T-Mobile, I also purchased a tablet and service for that as well. The moral of the story is that a $15 activation fee is going to now cost the owner of this Metro location $1,500 when he sued in small claims.

Worst Metro store I have ever been to. They will lie to your face and rip you off. I came in to…read moreupgrade my Samsung the price they have displayed is $199.99 plus activation and tax. However they said the total out the door was $310. HOW HOW HOW I went to another store and all I paid was $260. Don't go to this store they up price all their phones 50-60 dollars. Worst attitude also when you call them out on it it gets worst to where they ask you to leave the store. I asked for the manger (Margie) even worst attitude than the first girl. DONT BUY FROM THIS STORE. This store need to get shut down can't believe metro let's stores like this be open.

Came in to the store for a consultation regarding my laptop having boot-up problems and Frank and…read morehis technician(s) were happy to assist me. They were providing me solutions and informing me on how they were going to solve this issue for me. The service was quick and picked it up immediately the next day and they told me what was the problem on why my laptop was having issues. The team also made sure to test the laptop in front of me to make sure it was booting up correctly before I left the store to ensure that it was working. A great shop inside with lots of the newest electronics being sold for a great discounted price. Friendly staff, great customer service, and clean environment overall! Come and stop by to support your local business if you ever need a electronic service-related repair! Would highly recommend to all the locals nearby as they do not charge you any absurd amount of fees and are honest with their fees/prices. P.S. I also asked Frank and his team if they were able to help me solve this specific monitor issue I was having trouble with and they were not able to assist me - but they did went above and beyond in helping me find a referral to a different technician. Thank you very much!

What a great shop in the staff is really kind and helpful. Prices are pretty amazing and got a hell…read moreof a deal on a new TV. Will definitely be back to purchase more

Alc is the best! Very knowledgeable and customer friendly…read more Definitely the best customer service I ever received recently.

Eddie provided excellent service and was very thorough with his assistance. He made the process of…read moregetting a new phone and transferring the old info effortless, so I didn't have to bother with any of it. I give this spot five stars based on Eddie's outstanding customer service.

There's a Guy names Scott Barca that literally needs a raise this Guy could not have made my day…read moremore simple an the experience was incredible . I'm new at spectrum an I will stay at spectrum thanks to Scott .. Keep doing what you do Scott

Beware of Gregory he's a liar!!!!!!!! Didn't tell me about a hidden charge and closed our account…read moreto get a sale

This is genuinely the best place to go for phone and internet concerns. Nicest and most helpful…read morestaff every single time.

Horrible customer service Unhelpful in solving our issues to which they barely listened anyways…read more Switching services to AT&T was the worst move we ever made, It took weeks of phone calls to get someone to even listen. Use any other company but this one and save yourself the stress. If I could give less than one star I would gladly do so.

This is a racist store. We started waiting at the entrance of the store. We were waiting and then…read moreanother customer came in and ignored us. We patiently asked her to help the customer finish and then came to us and treated us very racially. The discriminatory service attitude may be because we are Asians and are not very good at expressing ourselves in English, so we have had the unhappy experience of being directly discriminated against. We are customers and cannot be treated fairly with our money. We also have a video as evidence. This racist is so abominable.

Awesome service from Jesus very courteous and well knowledgeable with product and serviceread more