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    AT&T Store

    3.1 (107 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    6 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    Had great from Karen She was very knowledgeable and assisted me in a very professional manner.

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    Hi Ron K. We are happy to hear you were satisfied with your visit.

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    7 years ago

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    9 years ago

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    6 years ago

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    6 years ago

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    Hello Christina M. We certainly want you to feel welcome in our store.

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    6 years ago

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    6 years ago

    Coming here again and sending my family the staff is awesome and love my service must see Karen Horta for best deals!

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    6 years ago

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    Hi Alyssa O.. We certainly want you to feel welcome in our store.

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    4 years ago

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    7 years ago

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    6 years ago

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    Page 1 of 3

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    I needed to get a new phone last week and Forrest was super helpful!

    Mentioned in 5 reviews

    Read more highlights

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    People searched for Mobile Phones 2,305 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.2(110 reviews)
    1.4 mi
    $$

    Santos was very efficient and patient with a continued billing issue that he cleared up with…read moreextensive research into our account. This was a third visit in person to the store in Montclair Plaza to resolve the confusion.

    Very disappointed in this store and the service provided. I had just sent up service with 6 lines…read moreporting over from Tmobile and one of my lines iMessage was not working. Having called into support they advised me to wait 4hrs but can take up to 24hrs if not I can go into my local store and they can further assist me. So 24hrs passed and I was still having issues with iMessage so I walked into the store on Thursday around 6pm on 2/12 and was assisted right away by one of the reps. She checked me in and assisted me right away. I told her the issue I was having and she looked at a few settings on phone and then asked a gentleman I'm guessing a manager or something if he knew of a solution to fix this and all he said was it's an apple issue and they don't have the tools to assist me on this and I would need to go to apple. Having just transferred 6 lines over this is not the answer I wanted to hear as Verizon is my provider and they can at least attempt try to assist me. No attempt to call into support or tech support to help figure this out. Instead all the did was push me to apple. Having left I called into support and told them the situation and they apologized for stores lack of help and assured me they'll do their best to help resolve my issue. It took support about 15mins to fix my issue by deleting my eSIM and adding a new one. This is something the store could have easily done (unless the they don't have the tools to call into support such as a phone) instead of pushing a new customer away. I was close to going back to Tmobile after this horrible customer experience. Had they not been so busy when I walked across the way I would have went back to them. Needless to say I would not be going back to this Verizon store in the future and they should be ashamed of themselves to even be a company owned store. This is the customer experience I expect from a 3rd party but not from a company owned store.

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    Verizon

    Verizon

    2.4(168 reviews)
    3.4 mi
    $$

    Came into this store to turn in our old iPhones since we bought new ones. I have to say the…read moreexperience coming here was exceptional! Everyone was so nice and attentive! From the moment we walked in and greeted to the moment we left! We had a few questions and were answered, quite impressed honestly! The store was very clean and organized...great experience coming here!

    Worst customer service! My brand new phone broke and two associates from this location failed to…read moregive my husband the tracking number and all the information that we needed. The first associate on day one told my husband that the phone would be delivered the following day. When the phone was not delivered we went to the store to inquire about it. The second associate said that because the phone was ordered after two then it wouldn't be delivered until the following day. She asked if we had the tracking number and we told her no. She said it would have been sent to the phone that needs to be replaced. Phone is broken, the data turns pink, can't do anything with it. My husband had to get the tracking number from the second associate. The following day we get text that the phone was going to be delivered my husband looked up the tracking number and he quickly read the phone would need to be signed for. Unfortunately we couldn't get the phone because both of us were working. We missed the delivery so I quickly called this location as I was upset because my phone is my second blood line now and Mario told me he wasn't going to help me and he hung the phone up on me. I hoped in my car and got a phone call back from him minutes later, no apology for the disconnect so I knew it was intentional. I told him I was head over there and that I wanted the corporate phone number and his area manager. He told me again he wasn't going to help me. I did show up at the store as Mario and two female associates were waiting for me at a table. These employees were not waiting to help me, they were waiting to intimidate me. I then asked again for the corporate number and area manager which he refused again. Finally I got a number but it wasn't a corporate number but it was a third world customer service number. Mario and his associates need to learn to de escalate situations wth customers when they arise. They need to communicate better with details to better serve the customer. I have posted this on social media in the Rancho Cucamonga News Group with over thirty thousand members and it appears this isn't this stores first terrible incident. I hope this reaches the right Verizon personnel so they can better train their employees in customer service as this was the worst experience I have ever experienced in my lifetime. As it appears Verizon is trying to earn T-Mobile and AT and T customers back this is absolutely the wrong way to do so.

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    Market Tech

    Market Tech

    4.7(138 reviews)
    3.6 mi

    I went this morning after my phone just wouldn't charge anymore . The guy that helped me was super…read morefriendly and great customer service. This was my first time getting a phone fixed so I wasn't sure about the cost etc But he helped me out told me it was my charging port and he said it should be ready in about 45 mins so came back in an hour to allow more time . When I came back my phone was already more than halfway charged . The reviews are on point with this business The bonus it's inside of Cardenas for those 20 min fix you can always get a bite to eat .

    I paid over $120 for a screen repair, and not even a day later it started glitching--pressing the…read morevolume buttons caused black and white lines to flash. Then after a tiny fall onto carpet from less than a foot, the screen cracked again, which shouldn't happen with a proper repair. I came back to explain how ridiculous this is, but nothing was done. The quality doesn't match the price at all--it honestly feels like a scam. On top of that, when my mom tried to explain the issue, she was clearly being dismissed and not taken seriously. That was extremely upsetting to watch--especially since communication wasn't perfect on either side, yet there was no effort to understand her or treat her with basic respect. That kind of behavior is unacceptable and makes this whole experience even worse.

    Photos
    Market Tech - Battery charging port and motherboard inside an iPhone

    Battery charging port and motherboard inside an iPhone

    Market Tech - Samsung Tablets can be fixed!

    Samsung Tablets can be fixed!

    Market Tech - IPhone Screen Repair we did for one of our clients!

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    IPhone Screen Repair we did for one of our clients!

    AT&T Store - mobilephones - Updated May 2026

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