I walked in to a busy store. There were 3 employees helping customers. Not a problem. The problem I have is that not one person greeted me or said we will be right with you or anything. They didn't even look up at me as I sat there. After about 10 minutes, I walked out. And still, not a word from anyone. This is poor customer service. I realize they were busy and that's not an issue at all. You can still let me know you're aware of my presence. Off to another location I go! read more

Jose is the best, he's very professional and great to work with! We got really good service and support, thanks to him! Highly recommend him to anyone with ATT! read more

AT&T Store - iPhone 17 & 17 Air - Mobile Phones Near Me - Upland, California

First I will say- This AT&T location has the absolute best customer service. I was having a problem with my 5g internet on my iphones, I have two lines. I called the customer service line, no live person, couldn't help me. Did online chat with a service rep. Couldn't fix my problem. I went to the Rancho Cucamonga store to talk to employees, they apparently looked bored, and lacking knowledge, and said yep yep gotta call blah blah... But....Where I purchased my phones, being a long time AT&T and apple customer, living here and in upland, stepped in and was helped by an employee named dree. Dree sold me my new plans , and phones a couple of months ago , very friendly and customer service oriented. She solved my problem within 20 mins, not having to call corporation, new exactly what she was talking about and doing, to where the other employees in another store couldn't help.and even The online chatbots couldn't either. This review is mainly to praise dree and her exceptional customer service. Absolutely amazing. Very knowledgeable. The other employees at this location are the same. A very well managed, AT&T store. I very highly recommend coming here if you are an AT&T customer. Thank you dree, and the other staff at this upland location. Please continue your valued customer service: read more

Avoid this AT&T store. My wife and I ordered new phones from this AT&T retail store in Upland and they completely botched the entire trade-in process. We were not sent trade-in kits for our old phones which AT&T requires that you send in prior to 30-days after purchasing the phones. Our phones were not in stock, so they mailed them to our home address. However, upon trying to have the online chat agent send us trade-in kits to return our old phones, we kept getting the run around. When I tried calling the store to speak to the manager, they were too busy to take my call so I hung up after waiting on hold for over ten minutes. Take your business elsewhere. AT&T is a scam. read more

Beware of this business, specially when you buy a screen protector, they promise you everything, just to make a sale, we went for a replacement screen protector, then they started playing smart, first, (JOSE)), then,I ask to talk to the manager (GABRIEL)and JOSE just went to the office ,and manager never showed up, like I said, beware buying here, Best buy has never given me a problem on warrantys, anfortunately , that was my girl's phone ,, Best Buy would be your best option,,, read more

Super helpful experience. I'm very grateful for the support I received. When some issues came up, the manager, Gabriel, made the process smoother, and assisted me with everything I needed. Excellent customer service throughout. Will keep coming back as this is my local store. read more

I went to two other AT&T stores to rectify the issue, and they said Oh, go back and get the SIM card from the Upland Store. Never advised me that if I took the SIM card or waited beyond 48 hours, we would have been charged for the lines and SIM cards. They also act so NICE and then withhold vital information from customers, who trust their so-called expertise. Also, make sure when you call the 855 # you speak to someone stateside, not international, because they told us to keep the lines to keep the discount, and they can't cancel the lines or provide us the SIM cards that were charged to our account. Once we talked to someone stateside, they apologized and corrected our account. If you are struggling to believe me, read the reviews dating back to 2022. read more

Terrible service. Waited over 15 minutes to return a product for my friend. There were two agents with one couple talking forever. Why two? You have people waiting and there is zero sense of urgency or care. Finally, I had to leave and wasn't able to return my item after driving half way across town to do so. read more

I needed to transfer the data from my old phone to my new one. Technology is not my thing so I went to the store on Campus three times assuming each time I'd get help with what I needed to do. Each time I was told that I could do it myself at home and they could not do it there because of blah blah blah despite my being told upon purchase that I would only need to bring it in. I tried three times to do it at home but was unsuccessful. As stated, technology is not my thing and each time I was given vague instructions and each time I had to go back to seek more help. Finally, I got the idea to go to another branch, this one on Mountain. Lo and behold, I was not given the runaround but Manny worked the correct magic and within a half hour, the problem was solved and I was on my way. WHY DID I NOT RECEIVE THE SAME CUSTOMER SERVICE AT THE CAMPUS BRANCH? read more

I recently switched from an iPhone 4 to a Galaxy SII Skyrocket. The Skyrocket requires a new AT&T 4G compatible sim card. I went to the AT&T on Indian Hill in Claremont but they wanted $25 for the sim card. I later discovered that while the store was big and looked corporate, it actually was not a corporate store. But this location is a corporate store. I went around 4pm and the lines were long. I waited 30 minutes. Tyerra assisted me. She got me a new sim and activated it free of charge. Despite the long initial wait, the quick, friendly, and efficient service from Tyerra was most welcomed and appreciated. read more

bunch of lying crooks, went in to upgrade my phone I have been using this store since it was Cingular, a young hispanic kid helped me, he said I had to change my plan in order to upgrade my phone and promised my plan would not go up, I asked him 10 times if it would go up and he promised it would not. I got my new bill it went up $250 a month because I have 5 lines and they all went up, this was a good store for years but must be under new management because they have a lot of one stars reviews as of late, this employee should be fired. I made 4 calls to speak to the manager they would take your number and he would not call back the last time they left me on hold until I gave up. It is clear the problem is coming from the top down read more

Karen's customer service was grade A She started out with hearing my issues and came back with the best solution to my problem and in the process saved me at least $600 dollars and upgraded me to the newest watch at the best price. Thanks Karen read more

Customer service has gone out the window. From the time I told the person helping me that I was not there for an upgrade, his demeanor and level of attention was gone. The so called manager was helping me but would get up to help someone else, take a private phone call outside, then while I was providing information to a rep on the phone (at his direction) he decided to yell across the room to a customer sitting a waiting area. The rep had to ask me 3 times to repeat because of the yelling in the speaker. At this point I had enough of his being rude and not helpful and said that his customer service has been a joke thus far in comparison to the rep on the phone. This made him literally jump out of his chair and get within 4 inches of me and started yelling loudly that I need to leave his store and that if I did not he would call the cops. On what basis I'm not sure. I kept my tone and composure all while the store manger was having a yelling match getting in my face and ear. All the while the rep helping me on the phone was listening. I did not leave the store as I was trying to complete my transaction and told the manager this. He said, "good luck getting anything done on your account." At which point I replied, "are you threatening to do something to my account?" This made me nervous as he account has access to well, all my details such as address, etc. The rep on the phone heard all of this and said she would be able to help me without his help and that I should leave and she'd provide the phone number to make a complaint about this store manager. She said a manager of all people should never be yelling like that. He's there to help and diffuse issues not make them worse. It was unbelievable to me that this even happened when I went there for help. Never would I have thought that the manager was the one helping me because from the start, he was not helpful. read more

I just walked out of this store because the guy working there had the worst attitude. I understand that there is an issue with the corona virus but it doesn't constitute terrible service! When I walked in, he was assisting a couple so I get he was preoccupied, but w the most monotone voice and without even looking in my direction, he says be right with you. Almost dismissive about it. When he was done with the couple he walked to the little table and seemed so unwilling to help, asked what can we do for you.. again with a terrible disposition. I mentioned I was interested in an upgrade. Again, with a curt response he said have an ID? I did not and it just went down from there... he was so unprofessional. I bring up the virus because he said they only have the green iPhone and I asked if I could see it. He proceeded to bring out his personal phone, so I kindly asked if I can see it.. he said you can't touch my phone!! Then why offer it!?! I had actually just used the hand sanitizer they had in the store. He was terrible! Sadly, it was always the store I would use to upgrade phones, but will not recommend him. Wish I knew his name but he was so unprofessional, he didn't even bother to properly introduce himself!! read more

Wow. I don't know where to start. I went into the att store today to look at new phones. I was surprised to walk in and see that none of the new Apple phones or Samsung phones were on display. A sales associate told me that people steal them so they can't put them on display. I have to buy one to see it. She then said her manager would come out and show them to me. I waited 15 minutes and asked her again if her manager would be out soon. I was informed that Wade was on a break and couldn't help me. I have never seen such poor service. Unfortunately, if you can't display product, you can't sell it. This was my go to location for upgrading. Now I'm left to decide if I am with the wrong cell provider or just went to the wrong location. read more

By far the worst employees Visited in 3/28/20 trying to return some product. That marks today the 14 days return. Was told unable to return and cancel the programming due to his tablet died and couldn't proceed. Just a joke of customer service. Will definitely be looking to contacting a regional manager or corporate office to look into this case cause there's more to it.especially in these tough times where the employee was rude and out of line with his "Well lucky for me I have my own business so I don't have to worry about money". Top quality service. read more

Worse service I have ever experienced. The manager was rude. Came in because our family upgraded their phones and when we activated 3 out of the 4 lines one of the lines got deactivated. They sold us on the idea that we would receive $700 credit for our trade ins and when we came in to drop off our old phones they told us that the best they could do was $300 because it had a scratch on it. Asked to speak to the manager and was greeted to a man that barely made eye contact with me and he wasn't very helpful told us and I quote "we can go back in forth all day but there's nothing I can do for you" just flat out disrespectful. Cancelled our lines immediately. read more

I needed to get a new phone last week and Forrest was super helpful! He answered all of my questions and everything was done in a timely matter. Great customer service. read more

If i can give the service that i have received from this store 10 stars, i would. Karen De Horta was super helpful and knowledgeable. She even followed up with me multiple times to make sure that my cable service was done on time. I have never expected this great customer service before and i was amazed. read more

AT&T Store - Mobile Phones Near Me - Upland, California

I've had two of my worst experiences ever at this AT&T store!! It's always with Matthew. I've reached out to management and they do nothing about it. So now I will let everyone know not to come to this store!! Matthew always has an attitude with any customer that come through the door including myself. It's happened twice. It looks like he HATES his job. He is not helpful and has an attitude. Don't come to this store!!! Go to any AT&T but this one!!!!! Matthew I hope they give you classes for customer service if not FIRE HIM!!!!!!!!!!! I will be reaching out to corporate this time!! read more

Went to the Upland branch & Manny gave me excellent service. He was courteous, professional, and extremely knowledgeable about my particular situation. I'm an older guy who can't keep up with the technology. He understood, took the phone & in a matter of minutes handed me a restored-to-glory iPhone. AT&T is blessed to have an employee like Manny. Thank you, Manny for your help today. Keep up the good work. read more

Well I came in at 1230 and my name was put on the waiting list as next in line. There were 3 sales persons helping customers. Another female came in and her name appearred as number two under me. The store manager Daniel, came in and started helping her. He was helping her Over a 1/2 hour showing her how to transfer pics to a flash drive. An hour after checking in, and now he's done with her, I get called. I asked the manager why I was skipped he said "I was told she was next" by another female employee that was taking names. I asked Him what good is the list if you don't go by it. He had no answer. Now I see why they get the rating they do. This is the second time I've had customer service issues at this store. DON'T go here. San Dimas is much friendlier and helpful. read more

I want to give a big shout out to Karen and Dana for their outstanding customer service and for always looking out the best for their customers. I been coming to this location for more than 10 years and I have always been taken care of and had never had an issue with them. They are very professional and efficient on what they do and they both always welcome you with a smile and always remember the small details about you. I appreciate everything you guys do and would recommend any to Karen and Dana. Thank you ladies and keep up the good work! read more

I had an AMAZING experience here! Unfortunately due to Covid, I was a little skeptical about going out but needed a phone ASAP and decided to take the risk anyway. I am SO GLAD that I did! The second that I walked in I was greeted by staff, and since I had an appointment I was helped right away despite customers waiting (little tip for those who are new to AT&T). ZOHEL was amazing at helping me out! He was kind from the second I walked in and even excelled in his service by making me laugh and being a genuinely nice guy. The time passed by super quick and the entire transaction and service that he gave to me was SMOOTH and super A+ easy. He even showed me a cool way to transfer from phone to phone in the future. Last thing I would like to give an amazing 5 stars to is how CLEAN the staff and store were! All the displays were taken down, there were cleaning supplies and sanitizer available EVERYWHERE (including each and every individual table), and all of the employees were wearing their masks CORRECTLY! Overall, this place was awesome and I give 5/5 stars and definitely recommend to other people. read more

I was looking to save some money for extra value over my Spectrum TV plan and Zohel was not only able to assist me in making an informed decision but saved me $13/mo. with sports channels, Sunday ticket, and promo movie channels! He was able to help me and finish with a customer at the same time as I was early. His manager Wade ensured the transaction was seamless and made me feel confident that I was taken care of at this store. Kudos for taking care of business in a timely and efficient manner. read more

Had great from Karen She was very knowledgeable and assisted me in a very professional manner.

We came in to get a new iPhone at this location, however, quickly regretted coming here. The sales associate was trying to help us get a good deal and we were at first interested in hearing about it but ultimately decided the deals wouldn't work for us and just wanted to finance a new phone. The sales associate did not explain the deals well and made the process confusing. Not only that, but after we told him that we were not interested in what the deals were, he kept trying to push them on us. He left to check in with his manager and we were waiting for a while. He came back trying to push more and up-sell us. We made it very clear that we were not interested in adding Direct TV as we don't watch TV, yet he kept trying and trying. He finally went to grab the phone we wanted and came back with expensive headphones and expensive cases trying to then sell us on those and tell us about more deals. Needless to say, we took our business elsewhere. The manager and sales team at this store need to learn that you can't keep pushing customers on products and services that they don't need or want. This whole process took a little over an hour and we walked away with no purchase made. To contrast that experience, we went to the nearest apple store to try there and it took a total of 15 minutes to walk out with a phone and a pleasant experience. I'd highly recommend avoiding this store if you value your time and money. read more

Zoel gave us a Very good service. He answered all of our questions and he made it seem very clear the deal and very understanding. Very helpful and he would tell us everything we needed to know we thank him very much. read more

Ridiculous! I was waiting patiently ro be helped, employees kept saying "we'll be with you in a bit" , after waiting around for more than ten minutes one of the employees told another to go ask what I was waiting for, I proceeded to tell him I wanted to get a cost for a new phone, he went back and told the other employee... then I was informed to get my answer, i would have to wait another 20 + more minutes. Im sorry, but I would NEVER recommend this location.. that is unless you have more than an hour or so to wait around for what should be quick answers. NEVER AGAIN! read more

Worse service Manager Store lie offering you a good plan for family for $ 160.00 at month that way you sign contract for an other 2 years but everything is BS monthly bill never go down as they offer read more

I recently purchased 2 iPhone 11s from the Upland store. The sales tech I was introduced to was Gio (George T). I was originally only going to purchase 1 iPhone, but Gio was so great I bought 2. He was very professional, knowledgeable, helpful and kind. It was a pleasure doing business with him. The entire staff was outstanding and made my wife and I very welcome. These guys are pros! A special thanks to Greg who we had a nice conversation with. It was a great day. read more

Dana and Waid were the most attentive and gave us the best customer service me and my family have ever received. They listened to what we needed and went through options for us. There was no pressure and the experience was awesome. In addition, they followed all social distancing protocol. I would definitely come here to this AT&T store and ask for Dana or Waid. Thank Dana for all your hard work and patience with us. Thank you for your help Waid. We appreciate you guys and the other staff, as well. read more

Don't bother coming here . Claudia assisted us in getting us new phones and tablets for my family and provided FALSE information. She offered this information which is the worst part and when we call to ask them to make it right. They tell us we must speak with Claudia herself or they can't do anything about it. She stated that ALL activation fees will be waived. She said " GREAT NEWS, all activation fees will be waived. All you have to do is call the 800 number and ask them to waive and they SHOULD" I knew right away something was wrong with the way she said it. I asked her " They should?? What gurantees that they will?" She simply said well if the first representative doesn't call again and they will, and if that doesn't work , come back to the store and ill call. Well here I am 3 months later, slammed with activation fees that I have to pay for. I called the store who told me that I could just walk in and speak to any associate who can assist me. So we went, and they refused to add notes to our account to waive because Claudia wasn't there. They also stated that they no longer waive activation fees , Really?? Thats not what Claudia said. She voluntarily offered this information, we didn't even ask ( thats the worst part). So dont even bother coming and purchasing products from this store, they offer false information and advertisement. read more

Best AT&T location I've ever been to so far. The person who attended me was Evvy. He was very friendly,attentive and answered all My questions. Him and his manger went out of there way to give us a great deal on my existing phone plan. I would definitely go back! And considering the whole "pandemic" this location was very sanitary and took every precaution to avoid physical contact with one another, the place even smelled clean once you walk in. Thanks for the great service read more

Coming here again and sending my family the staff is awesome and love my service must see Karen Horta for best deals!

Went in today and was assisted by Zohel... if you're needing to come in urgently and be assisted fast he's the man you want to go to!!! Hardly had to wait and tables were pre sanitized, he wore a mask and constantly made sure to monitor the capacity of people in the store. 10/10 would recommend for future visit :) read more

Came in to upgrade my phone a few weeks ago and was helped by a girl named Karen. She was knowledgeable, friendly and offered the best advise. We upgraded to a new plan and got a great deal on a new phone . Thank you Karen for making it so easy. Top nocth service ! I can see why people come in asking for her specifically. read more

I went in on 2/16/20 and got helped by Zoel he was so pleasant to work with and helped me with everything I needed! I went in only to exchange my watch and left with 2 new watches lol. Thank you for your excellent customer service Z! read more

Walked in, wanting to buy a new phone! (: Jose P. was very welcoming and helpful. I felt like he genuinely wanted to save me some money and not rip me off! Super helpful & kind! (: read more

What a joke, just wow. I understand it's Sunday but come on I works graveyard and I'm up. Zohel you need to work on your customer service. Wake up and greet a customer before demanding answers to questions I don't know lmao. That was an experience. read more