Huge shoutout to Rocio! She is officially my favorite! She helped me open a new line on my account with a new phone on an amazing promotion and was so knowledgeable about all the ways to save on my bill as well. If you're looking for someone who actually cares about what you're looking for and getting you the right deal, go see her! She's honest and won't misguide you. read more

I went to my nearest tmobile store because of ads on my phone constantly. Yusef asked me what i needed and i told him. I noticed he didnt check me in as usual when i go there. Then he said he does'nt know anything about samsung phones. Which i was shocked at. He told me no one in the store could help me and said i was on my own and that no one at tmobile could help me, whether in the store or over the phone! So i went home and called tmobile they were able to identify and fix my phone! He told me that my store is problematic. I think yusef was just lazy and useless! There was only one other person in the store being helped or not i guess. Do not go to this store if you need help. Considering changing to verison seriously!! read more

Had a pretty good experience coming to this T-Mobile location for help in transferring a line to its own account. We had one of the reps help us on the first day, then realized we needed to go in and release one of the phones from another carrier. We ended up having to go back a couple of days later and one of the other guys helped us. Both were knowledgeable and helpful. This location is really close to UCR so you have a lot of students going in for service. For this reason, this location can be super busy one moment, and then lonely the next. Overall very helpful and happy with the service we received. read more

I only come to this store to claim my T-Mobile Tuesday offers. It's always busy in the store, but they try and make sure to accommodate all guests, even while busy helping a guest. read more

T-Mobile - Free Stadium Bag....comes with a water bottle. - Mobile Phones Near Me - Riverside, California

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Anthony and Myra both went above and beyond at the Iowa and University location to help me and my wife with our insurance claims. they're a very professional and speedy... read more

T-Mobile - EXCELLENT SERVICE FROM ANTHONY AND MYRA, AT THE LOCATION ON IOWA AND UNIVERSITY... THE TWO OF THEM WENT ABOVE AND BEYOND. - Mobile Phones Near Me - Riverside, California

Bryan was awesome!! After having my phone for 10 years, decided to come in for an upgrade and he gave us some really sweet deals! Couldn't be happier! read more

Not sure where to go with this but T-Mobile did a thing where you get mlb baseball games for the season free HOWEVER it's far from true as a loyal customer for many years this is sad this is not what the news and T-Mobile said you can't watch just about any good games and now it's saying a 100$ charge for it it's bad enough we all fight to Watch Amy NFL GAMES on tv for free now we get something we think is great to at least watch baseball to find out it's bs and false advertising very no Extremely misleading and inaccurate for your customers read more

Did you know that it costs an extra $5 to come into the store to pay your bill in cash? Can you believe that? Well now you know... wish I had more hands to give T-Mobile 4 thumbs down... read more

Thank you to the wonderful man who saved me a headache by cleaning my phone and getting it up and running again! Shout out Nacho!!

Horrible customer service always very very slow and they don't care about you. Even on their Google review site I left a negative review. They said to email them which I did and never received a response except a generic cut and paste saying we are sorry we hope we can regain your trust in the future. I thought they really changed but I guess not don't go to this one nothing but problems from the start. read more

The level of incompetence they've managed to concentrate under one roof is impressive to say the least. How many t mobile employees does it take to screw in a light bulb? Nobody knows because they are all still in the dark bumping into each other. Don't come here read more

-5 stars..... came in to return a phone and any of their employees greeted me or checked me in. another customer comes in and the lady decides to check him in and then casually look over at me. horrible customer service... all the employees look so upset with their jobs.. better management is needed at this spot definitely.. read more

place is garbage employees stare at you when you walk in and don't help they'll let the line wrap around the building before they speed up working . They spend 3 hours on trying to sell someone home wifi all for them to tell them it's not available in there area before they buy it , this t-mobile will rather tell you go on the T-life app before giving you real help these folks gonna be the same people that cry when there job is taken by robots. Horrible customer service do no recommend. Give your money to the commission hard working kiosk employees . read more

SUPER SKETCHY!!' Sunday around 4 pm a very slow day, there was a lot of employees and little customers!!! I went to get a new iPhone because my old one wasn't workin! the lady that helped her name started with an "E" told me to trade it in so l can get a discount on the prize. Little did I know I was going to spend around 4 hours trying to back up my apps and my pictures and everything!!! I only had like 3k pictures and important notes that I needed!If | would've known that I would've just paid the full prize!! And keep my old phone!! I even told them multiple times to just forget everything that I'll pay the full prize and they denied!! I never got my back up and the lady got my passcode.I felt she and the cow workers look through your pictures and private stuff you have on your phone. Why? Because the other guy "feminine looking dude"that wasn't even helping me asked her what's his passcode?? Why would you need my passcode if you didn't even help me!! Never got my pictures transferred and my back up!! I'm still struggling till this day trying to figure everything out! Important notes and pictures lost!! I'm so disappointed! Never give out your password!!! NEVER GIVE YOUR PASSWORD!! Horrible experience just trying to get a new phone. I can't believe this even happened!!! This is the most awful day ever! INVASION OF PRIVATE AT ITS FINEST!!! read more

Went in just for a new Apple Watch , waited an hour and still got nowhere so walked out of building ; only about 3 employees in the store , guy who checked me in seemed bothered and looked like he didn't even want to be working , two other workers acted like they had no idea what they were doing , not sure who store manager is but they need to get it together in this store , it's unfair to have people waiting over an hour especially for something so simple. This place needs to be shut down . This is by far the slowest t-mobile store I have ever seen read more

The employee's here know nothing and are so rude they need slapped. They told me my microphine didn't work on my phone because my Google speak didn't work, but I am still able to talk on speaker phone. WTH. I was dealing with one employee when this girl walked (Maria Gomez) up and started giving ber opinion. I told her I wasn't had help and she said "dont tell me to shut up" and that I was rude. This girl needs to go back to school, so ignorant and immature. She should not be talking to any customer like that and especially grown man. read more

Terrible service. We had a man named Nacho "help us" and it was the worst experience. We needed to finish transferring my wife's number to my plan and onto the new phone. Not only was he rude, smacking his gum, playing drums on the table, he was not communicative or able to explain the processes or what he's trying to do. We walked out AFTER 2 hours thinking it was all done and the number from Verizon was now with T-Mobile but it was not complete - we didn't know this until after we left under his advisement of it being complete. I had to phone into T-Mobile and get it fixed which took an hour in itself. It was a waste of the day with terrible service. We also needed to bring my MILs number over to my plan and he said that it was all good to go just pop in the SIM card. However the number was not actually brought over to T-Mobile and he did not let us know that. Again I had to find out through call in customer support. -1/10 don't go to this location. read more

Came in just for a warranty exchange sat there for about an hour they were 4 worked there and only 2 knew what they were doing. Other then the waiting the guy that help me was very knowledgeable and help me rather quickly once he got to me I was out in less than 10 min read more

Jesus C. Was an amazing retail store manager! Great service begins at the top!!! He was absoluetly helpful, explained what previous store reps did not, and made my transactions quick and easy! Mayra greeted me with a smile under her mask. She smiled with her eyes!!! Loved it! Josh also assisted with answering questions. I also personally watched him keeping us Covid safe with proper equipment sanitation. Will come again! read more

Absolutely HORRIBLE store associate Armando was supposedly helping me but not only did he do a half ass job but was so rude. I went in to add 2 phones lines He gave me 2 SIM cards but only activated ONE line so then I had to get on a phone call with customer service so they can finish his job !!! As I'm standing there not once did he tell me we were done. He just got on the phone to help with another customer. I asked him if he were done because I had additional questions and he said ya and if I had other questions I needed to wait until he was done with the customer on the phone. read more

I wish they would of kept the ppl that worked her like before covid happened, these ppl never seem to do anything right and I really think they confuse themselves when they are talking. Stop brushing ppl off because you think your going to get a sale. Better customer service. Managers need to explain more in details what they can and can't do for customers not just brush someone off. I went in many time's thinking maybe it was just the wrong time for the store nope not the case they are just very unprofessional. read more

This store has the best customer service and support. I needed to go into the store to return a phone and transfer information from one phone to another. A young gentleman was helpful and was very knowledgeable. When he needed to check with the supervisor, the supervisor was also polite and helpful. I've been to over three other t-mobile stores and did not have this experience at all. So, if you have questions or need help go to the t-mobile on lowa in riverside, fast and great customer service. read more

Took my mother in to switch to T-Mobile from another provider, Josh gave us very good customer service,grateful for his time and patience.

One of My Favorite T-mobile Stores around since I Joined them a little over a year ago...Love there location and All the Team employees too!!! Very excellent crew Customer Service courteous professional and fast, ready too Help and support our experience while there in the store as customers .... Love all the promotions and accessories too! Thank you !!! Fausto & Andrew Laron Genesis Kenny Dakota ILSE read more

I walked into the store to browse around for a phone and accessories ; the store was clean and the sales representatives were polite. Armando welcomed me and offered me the latest phones. I wasn't sure about an upgrade but he was so knowledgeable that I was interested. Armando looked up my account and explained that an upgrade was available to me. He also told me a few ways I could save on my bill and accessories. I was sold and I was excited so I went ahead and did all of that. The process wasn't long at all and I left feeling satisfied and content. Armando is a great sales representative and he's an asset to the store and company! Thanks TMobile and Armando for my IPhone , accessories and for helping me to save; I will continue to conduct business with T-Mobile as well as refer my friends and family! read more

As a Verizon customer, I came in to the store to support my friend in her purchase of a new Samsung phone. I have to say the customer service was excellent! Nothing like I've experienced with my own cell phone provider. From the moment we walked in, we were greeted by nearly the entire staff at different times. Acknowledgement is nice. This put us at ease that we knew were going to be helped by someone at some point when they finished with their current customers. Taking a seat, it took no more than 10 minutes of waiting before Michele helped us. Knowledgeable and a great resource for information about the phone she was interested in, Michele really made my friend feel confident she was purchasing a phone that would meet her needs and expectations. Unlike Verizon, as what I've experienced with my own cell phone provider at their locations, it was a breath of fresh air to know that great customer service still exists in a world where purchasing items is seemingly going online these days. As my friend is much older than me and probably has no clue what Yelp! is, I figured I'd take the time to let others know how great of a store this is. read more

Ty is the ultimate blessing. She is sincere and she cares about her customers. As I arrived, a customer of hers leaving the store couldn't say enough good about Ty and she far exceeded my expectations. I'm transferring from another carrier and the transition hasn't been easy, however, when Ty got involved, she was diligent about getting my account settled. She made herself available a few days later and helped me solve my issues without having to return to the store. I give Ty 10 stars for satisfaction. read more

First let me start by saying I'm not a fan of going into retail stores I do most shopping online especially with what is going on. BUT let me say what an amazing experience. Never in my life have I received such great customer service espically when it comes to visiting a cellphone store.. Came in for an apple watch and not only was I given a very detailed description and shown features by their worker Kat but was also taken care of quickly and very professionally. Also when it came to questions about my bill and other inquiries Santana was able to break down everything very detailed and I left with no confusion about my bill! Overall I would return to this specific store because of the great customer service and friendly but professional attitude! Thank you Kat, Santana and Beatriz very happy with my new series 5 watch and experience today! read more

T-Mobile - New Apple series 5 watch - Mobile Phones Near Me - Riverside, California

It's Ruby for me! She's kind, patient, and extremely helpful. She went above and beyond to help me and I truly appreciate her hard work. Kindness goes along way. Overall, this my favorite t-mobile store. T-mobile, you guys need slide Ruby that extra bonus she deserves it! read more

I was very pleased coming to this T-Mobile store. This has become my favorite store out of all the T-Mobile's I have been to. This is the second time Dakota has helped me and I was surprised he remembered me after 2 years. He is so helpful and knowledgeable and I feel this is the only store the people actually know what they are talking about and I never really have to wait for someone to help me. Thank you Dakota for all your help. read more

So many others that work here are so friendly and welcoming even if it's not a good day for them they are friendly, but not CARLOS worked on Oct 14th 2020 in the afternoon not helpful at all and rude af even rolling his eyes! Not any good kind of customer service or ppl skills at all! When you go into a store you want someone friendly to greet you and not be rude like Xarlos was the whole time. read more

I have gone to other T-Mobile/Sprint stores in the past to go pick up T-Mobile Tuesday promotion items. This location, I'm not sure if they do it weekly but makes all visitors log in to pick up their items. Once they call you up after waiting in excess of thirty minutes, they ask you questions about your plan and if you want to upgrade anything on your plan. I think this is very misleading as nowhere on the T-Mobile Tuesday promotion does it indicate that you will need to speak to someone about upgrading or up selling your account. I won't be going back to this location to pick up T-Mobile Tuesday items especially since they actively request Yelp reviews after making you wait a very long time to be seen and then trying to upgrade your devices/plan. read more

I don't live too close to this t-mobile store but it's the inly one I'll go to. Purchased a phone from here about a year ago and had the best service and they took care of some isssues that were occurring at the time. Since then this has been my go to store for anything t mobile related. Cesar was a great help today also getting my phone working after the original i al one was lent working. Thanks guys!! Be back soon read more

PHIL is Great!! Communication is On Point!!! Even though I took up 2 hours of his time His Customer Service was Awesome!!!

I came In With my sister to replace our screen protector Santana and Jennifer were very helpful and friendly. Got us out quick and our phones look Brand new read more

T-Mobile - Mobile Phones Near Me - Riverside, California

Had a great experience yesterday 5/22/2020. Went in to take advantage of the free iPhone SE offer with trade-in. We were helped by Dakota. He was knowledgeable, helpful, patient, and funny! read more

Both my wife and I work and use our phones quite a bit. I pay insurance on my phones just in case I need it, which I haven't in over two years. My wife's phone recently gave her problems, hardware was unrepairable...T-mobile warranty sent us a new phone to this location. The woman (Myra) who helped my wife decided, no, I'm not giving you the phone. Needless to say I was livid. We have gone back and forth with T-mobile for two weeks over this and this rep (Myra) takes it upon herself to choose what happens to a phone sent from the t mobile warehouse to my wife! I've been with Sprint and stayed on after the merger, but after this incident I'm done with T mobile. Also, when I called customer service and they directed Myra to give my wife the phone, she lied and said the replacement phone was broken, which was not what she told my wife. There are plenty of other cell phone providers, no reason to stay with a company that doesn't value loyalty and appreciate my time or my family's time. Myra was completely dishonest in this instance and my reason for no longer being a T mobile customer read more

This location had very good customer service and acknowledged us right away. Jazmin was quick and very informative. Quickest upgrade competed. Took longer to transfer the data than the actual transaction!! read more

Dakota was very informative and helpful when it came to upgrading my phone. I would recommend coming to this location since the employees there are kind, welcoming, and knowledgeable(: read more

I came in to get a new SIM card. I'm a Sprint customer, and wanted to get "better" coverage by getting their new SIM card. I came in. No one said anything. There were 5 employees. Two were busy helping customers, the other three COMPLETELY ignored me. After about 5-6 minutes, I walked out. Won't be coming back. read more