I was told i couldn't use their store phone to call their customer service department. This is…read moreafter they cut off my phone half way through activation for an entire day left me to fin for myself without a phone or any way to get around! I explained this to the young lady at the store and she looked at me like i was stupid.not a single care. If this is how they would treat a new customer in distress I don't want to be a customer. I took my business right back to T-Mobile they're more expensive but you get what you pay for BOOST MOBILE IS TRASH

Everytime I come in Jessica is always here being generous, patient, and with great attitude l…read more Highly recommend coming here and asking for her expertise. A genuine person who loves to help and answer questions. Always a pleasure. Recommend boost mobile for the great customer service that Jessica brings to the table.

My wife and I have been going to this shop for many years. We've been getting new phones and great…read moredeals from him. The service is always right on and fare.

I went in looking for a refurbished phone. I got a great deal on an iPhone 8. The owner (?) is so…read morehelpful. He transferred all of my information on the new phone. He gave me credit towards the new phone. The whole transaction took about thirty minutes. It was my second time getting a phone. He also role me how to save GB, and I could've kept my old phone and walked away, but it was such a good deal that I couldn't pass it up. Highly recommend this place.

ABOVE AND BEYOND - ACT OF KINDNESS. Yesterday while working in Riverside, my cell phone died. I had…read morerecently purchased a new car that had a docking station, which wasn't working and so I had yet to purchase an actual car charger. My phone died, the docking station wasn't working, which left me frustrated since my client hadn't shown up for our appointment and I had no way to contact them. I stopped by a store hoping to buy the charger I needed (I didn't even know what to ask for because I don't know the various types of connection sizes), but unfortunately, they didn't have one available for sale. Instead of just sending me on my way, an employee came out to my car to check what type of charger would work. They ended up finding a used one in a drawer and generously offered it to me so I could use it. That simple act of kindness truly went above and beyond and restored a little of my faith in humanity. I'm very grateful for the effort and thoughtfulness they showed, and I wanted to take a moment to share my appreciation. Thank you.

This company makes cancellations IMPOSSIBLE-- they do not accept equipment returns at their…read morestorefronts so you have to make a separate trip to a FEDEX or UPS. When you do cancel service before your next billing cycle they will try to charge you anyways. DO NOT LET THEM. GET YOUR MONEY BACK AND GET ANOTHER SERVICE. They're banking on you just paying them to get it over with. They are scammers and they'll never get another dime from me and I'll be sure to spread the word to everyone I know. AWFUL COMPANY, unethical business practices. They should be ashamed of themselves. I wish I could give less than one star, they deserve it.

Huge shoutout to Rocio! She is officially my favorite! She helped me open a new line on my account…read morewith a new phone on an amazing promotion and was so knowledgeable about all the ways to save on my bill as well. If you're looking for someone who actually cares about what you're looking for and getting you the right deal, go see her! She's honest and won't misguide you.

I went to my nearest tmobile store because of ads on my phone constantly. Yusef asked me what i…read moreneeded and i told him. I noticed he didnt check me in as usual when i go there. Then he said he does'nt know anything about samsung phones. Which i was shocked at. He told me no one in the store could help me and said i was on my own and that no one at tmobile could help me, whether in the store or over the phone! So i went home and called tmobile they were able to identify and fix my phone! He told me that my store is problematic. I think yusef was just lazy and useless! There was only one other person in the store being helped or not i guess. Do not go to this store if you need help. Considering changing to verison seriously!!

My cat chewed on my laptop screen and I needed the repair done by the next day. They were…read moreincredibly kind and honored the quoted price they gave me on the phone. I was able to get a new screen that worked perfectly for my Macbook Air for $350.

This place is very accommodating. I visited for a screen protector but discovered it also offers a…read morerange of community resources beyond cell phone repair. Adrienne, who assisted me, was knowledgeable and helpful. I highly recommend this center.

Someone took my I phone 16pro max to this guy probably to try and jail break it and it was in lost…read moreor stolen mode. This guy called me right away and I was able to retrieve my phone within minutes. I did give a tip for the finders fee.

The battery that was replaced used a battery that failed within a month of use and proper charging…read morehabits. This battery they bought and gave started suddenly running out in 20 mins despite regular diagnosing and low battery mode, and I found out it ballooned (the first battery never ballooned it was only old). The battery's technical "actual" capacity decreased drastically, which may mean it's a bad battery. So I ordered another battery from the proper website and it works fine with that technical capacity matching the manufacturer label. I would conclude this with either the repair store had this type of battery with them all along but it was too old, someone switched the front sticker label to have "lenovo" yet the battery is a knockoff replica from Amazon (my only clue is that it's label sticker doesn't wrap around the plastic case like my newest one does), or the provider that battery was delivered from is not trustworthy and this store should buy from somewhere else.

This might sound a little jacked up. But even tho I do not have, nor EVER need the services of this…read morecompany, for this location I definitely have no doubt in my mind of ever entering this place. They have a speaker outside of the doors playing techno music at the volume of 100. I understand their services are for people that can't afford the Verizon's and ATTs of the world. But it Doesn't mean also advertise ratchetness in the process.

i was recommended cricket by my family members and i will never return,i went in a larger fat guy…read moreand short girl with bangs were there, i was greeted and the larger guy was giving me a quick rundown on the information but was not saying anything remotely useful to make me want to switch over from a carrier i was set on not wanting. I am assuming he was a new employee based off the fact that he wasnt giving me the right information i was reading off the paper he gave me. the prices of internet plans and monthly plans were different than what i was reading so it felt already like a huge scam. when i asked about iphones he said that cricket never carries any because they only sell their brand of phone which i didnt know.he showed me the cheapest phone possible he said it was $30 and when i asked if he had anything better like an iphone or if i could order one he said it wouldnt really be possible that id have to buy it elsewhere and bring it to connect here because thats the only phones cricket carries because its a small company and when i asked of any other locations he said its all the same cricket, i left confuse because his coworker was showing and selling a phone that didnt look anything like what i was shown, i was going to wait for other assistance but i decided to go somewhere else where they could carry other branded phones.

I can be very critical towards my interactions with customer…read moreservice reps, but Maritza gave me a good experience! Very personable and really knew how to help me with my file transfer problem. Not only do 1 understand that, nowI have a better understanding of how my settings work too. Great job!

I was sold T-Fiber on a 30 day free trial, and cancel any time in that period, in ore=der to…read morecompare my current fiber provider to T-Fiber. I cancelled in 3 1/2 weeks and told all was fine, then got an email with a month's bill attached. Was bounced around several calls, and chats and told there was no such promotion. The sales person lied to get me to sign up. I finally got the bill credited back, and now have to drive over 60 miles to return their equipment only via a Fedex Corporate location. Do not trust the sales people, and be aware the company does not make it easy to contact them or resolve problems

Came to have the front glass replaced on my iPhone. I was greeted immediately greeted coming in the…read moredoor. The technician quickly looked up a couple of options s one being an Apple Original part which was more expensive and out of stock. Opted for the non original glass. She took the phone to the back and gave me a 30 minute estimated completion. She came back out in less than 30, handed me tha phone and it was good as new and very responsive. Best part was the repair and the part itself was $100 less than Apple

This is my go-to for cell phone repair. Their prices are fair, the work is done quickly and their…read morecustomer service is always pleasant. I trust them explicitly.