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    Impressions Vanity

    3.0 (456 reviews)
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    The warehouse sale was real.
    Steph Q.

    [Review on their recent Warehouse Sale] As I've been planning out my new dream house, an Impressions Vanity SlayStation has always been a part of that vision. It was completely out of budget, until I saw an ad on social media to come by their Warehouse Sale. The prices were out of this world amazing, the experience was organized and stress free, and the staff were kind, patient, and so helpful (both in the warehouse working the sale and in the regular storefront). Five star experience all around. The Warehouse Sale definitely brought a crowd in. We ended up arriving two hours early and there were many people in front of us already waiting. The Tustin staff did an outstanding job of keeping everything organized and safe. They were prompt with starting the event on time and kept the line moving along efficiently. Staff inside the warehouse were extremely helpful with claiming, purchasing, and lifting/loading items. It was apparent the logistics of the event were planned out thoroughly as the flow of the experience was seamless. People even came to the cars to help load heavier items into vehicles. Prices were also crazy steals! Picked up all the essentials for the new house (including the dream SlayStation and a Hello Kitty wall mirror) and several Christmas gifts for a bargain. I want to give a specific shout-out to Jade at the registers who went above and beyond in the customer service experience. She was the icing on the cake to an amazing morning. Looking forward to shopping in store again soon (sale or not) as Impressions Vanity continues to grow. Thanks Tustin team for a great, first in person trip to Impressions Vanity.

    hello kitty mirror
    Veronica Janet G.

    Thanks so much to Jessica Manno for being so helpful! We we're able to resolve the issue quicker than I expected. I was a little sad at first about the mirror being cracked but she quickly resolved the issue way sooner than I expected. The product itself is very nice as well.

    Jenni M.

    I REALLY wanted to like Impressions... I REALLY didn't want to become one of the many frustrated customers hopping onto various review sites spitting pure vitriol about the many issues they had dealing with this company. And while I will have to raise my hand and count myself among the many frustrated customers, I did want to write an honest review with "receipts" and not so much anger so anyone seriously considering ordering one of these vanities can be warned. I placed an order on November 20th, 2023 for a SlayStation vanity, small LED mirror, and SlayCase. I heard nothing from them regarding my order into December (12/05/2023) an became concerned as their website does indicate 5 - 7 business days processing for large orders and I had expected either an update or a shipping notification by that time. So I emailed customer service that same day to see if they could tell me what was going on. Especially since I was leaving the country for Christmas starting 12/20 and I wanted to be sure i'd be here for the order. I was ignored for two days, and than finally received this unhelpful reply from Samantha Solano, :"Hello, Thank you for contacting our customer support team here at Impressions Vanity. We sincerely apologize for any inconvenience this may have caused you regarding order IVOUS We know you are so excited to receive your items and we appreciate your patience. We can assure you that your order will ship out as soon as soon as possible! Once your order is shipped we will email the tracking number to the email address listed on your order.IVOUS-570654-XXXX". This of course told me nothing, and I asked her about it again, pressing for more details... she never replied. Luckily a label was made on 12/9, however FedEx did not start moving the package until 12/11 stating "barcode label unreadable and replaced" for every parcel in my order. *sigh* Fast forward now to 12/13, I have most of my order excluding the small mirror which I still have no idea when to expect it. As for the vanity itself, the instructions make Ikea instructions look crystal clear. There are misspelling galore (holes is now "hloes"), and sentences that make no sense ("the plastic pivot towards to the backside of the cabinet before the fixing the screws"), and diagrams that seemingly contradict themselves. It is literally a migraine and a half's worth of frustration just trying to assemble the drawers. I have seen clearer instructions attached to Walmart furniture if I am being honest. As for the quality, it's on par with Walmart in my opinion. It will hold together, but it isn't the sturdiest thing you're ever going to see. Overall, is the vanity the WORST thing I have ever bought? No. Do I think it's worth the price? Not really. Especially when you factor in the shipping frustrations. I am glad I ordered my large wall mirror from Amazon and not Impressions as I am sure I'd still be waiting for it and frankly Amazon was a lot cheaper.

    More broken glass in the bottom of the mirror packaging. Husband cut his hand opening the box.
    Audree H.

    I was sent a broken mirror with broken glass in the box, a missing light bulb, and a hole in the back of the mirror. The packaging it came in was pretty destroyed, so it's no shocker why the mirror is messed up. Upon calling MULTIPLE times, I get put on hold, and hung up on. I was also told in order to get a new mirror, I would have to pay to ship it back to them. Why would I pay to have a broken mirror that I paid 600$ to have it sent back? I thinks not. A month passes, and now the electrical wiring does not work at all. My husband, who has years in electrical experience and has completely required our home lighting- claims that the lighting wiring was faulty to begin with. Cheaply made, horrible customer experience, and a complete lack of care and responsibility on their end. I have been dealing with trying to get a refund or partial refund for almost a year now. I have submitted a claim to the BBB, and I will now be working to dispute it with my bank. I have also informed my social media followers about the complete facade of what this brand tries to be. This is not "luxury". This is a conglomeration of insta-celebrities being paid to sponsor a product that is not worth even a fourth of what I received. My main purpose in writing this review is to receive a partial or full refund, and to notify other consumers that this brand/product/company? NOT IT. Seek a local vanity company. Impressions is not the company you want to do business with, especially if you are a social media influencer/content creator.

    Sommer K.

    I was so excited to get my Hello Kitty mirror. We drove an hour there and back. My boyfriend set it up for me using special heavy duty mounted screws. It was super cute mounted on the wall. Two days later, it fell off the wall mounts and broke everything on my dresser. It turns out, the wall mounts were only held on to the back of the mirror with double sided tape. I called and they told me they had a "bad batch" and I could come get a new one. We drove there again (We always drove there bc shipping is $25 not including insurance for the mirror possibly breaking in transit) and picked up the new mirror that was part of the "new batch". It fell the same way within the first couple days of having it. This time the mirror was held on to the mounts with a putty thing that peeled right off after the mirror fell. Why are they advertising it as wall mounted when it clearly can't be wall mounted?

    Jen S.

    Their showroom is amazing! Had the best time visiting their location and shopping here. Wonderful service and so helpful. We happened to be shopping just after Black Friday this last November. Definitely worth shopping here during their sale. I know they have several furniture stores they work with, but if you can visit their showroom directly, I highly recommend it. I am still awaiting their acrylic organizing pieces to be restocked, but their inspiration and ideas were plentiful.

    Evidence 1
    Hulya A.

    WHERES MY REFUND WHY AM I GETTING EMAILS ABOUT DELIVERY WHEN IM NOT IN THE STATE AND U ALREADY SAID U WERE ISSUING A REFUND DAYS AGO AND ALL I HAD TO DO WAS WAIT!!! So far no refund and I'm getting the first email in weeks back saying 1 item is delivered and lmk when u receive the rest ??? This contradicts the whole conversation we had . Hello I'm not in the state nor was I ever in the state that was the issue .. ur shipping and ur communications were off u told me wait on a refund the products going back to us and now somethings shipped to an unknown receiver .. YOURE PLAYING WITH MY MONEY AND TIME . I will proceed to push this further if it's not fixed . Ur not staying true to anything you tell me online . I DIDNT THINK U CAN MAKE THIS ANY WORSE‼ Ok I'm posting more pictures on how I got emailed saying I would get my refund if i showed the Instagram DM's and I did and now they're asking me to go through a third party and get a refund from them.

    BEWARE OF GETTING SCAMMED!!!! Look how beautifully packaged my vanity is!!! With brown broken wood panels for added protection!!! Ever stuffed with trash I'm love with my vanity thank you impressions vanity I can't wait to go to Home Depot and buy whatever panel is broke in order to build this beauty! guys if you want to waste few thousand dollars go ahead and buy from impressions it's the best way to waste money cause they don't give a $hit about customers

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    1 year ago

    Terrible return and refund experience. The "customer service" phone number on the website has also been out of service for a month.

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    Page 1 of 12

    Ask the Community - Impressions Vanity

    Anyone on the same boat? I ordered a Glow Pro mirror and tabletop/drawer combo on 6/18. Tabletop says it's available on 6/30. I tried calling and emailing last week just to check up since no one is answering calls or emails.

    Hey I ordered on November 30th. I’ve been getting nothing but the run around about my order. The number on the website does not work and I spent $1300. So I’m guessing I should have read the reviews. Now I have to contact my bank because I think… Read more

    I just ordered a vanity, mirror and drawers on July 2, 2020. How long more less does it take to get a tracking number ? :) I've already got charged for it

    Hi! It took about 3 weeks for an order update and tracking info. Depending on where you live, it will take an additional 3-5 days for you to receive your item. Hope this helps.

    I ordered the Slaystation Plus 2.0 should I have received more than 1 box looks like I just got the tabletop?

    Did you get everything you ordered? If not, have you contacted Impressions Vanity? Seriously?

    Does anyone have a working number for Impressions Vanity? When I call the number listed it says it is not available. I am trying to replace a mirror that was delivered broken.

    support@impressionsvanity.com I did better with emailing them. They will want to see a picture of… Read more

    I purchased a slaystation that was said to ship June 5th. We're on the 10th and I haven't received any updates. I've sent emails and tried to chat on the website. The phone number doesn't work. I'm worried. How can I get updates on my order?

    Girl I feel you I kept bugging and bugging and bugging on the chat! It finally went through. I was able to pick it up on June 8th also message them on IG:

    How would i know if my mirror isn't going to be received broken? Because i am reading a lot of reviews and a lot of people seem to get their packages broken is there a way that you can put extra padding or extra protection on the items?

    Not initially. I had a problem with the 9 drawer chest. It took 3 tries to get undamaged replacement pieces. At the last complaint, I asked Clarissa C. in Customer Service to tell the warehouse that I was tired of them either not packing my items… Read more

    I purchased a slaystation tabletop unit on April 30th and it hasn't even shipped yet.I can't get in contact with the business because the number doesn't work.I emailed them a week ago but still no response.I'm starting to get worried. Help?

    Due to safeguards in place to protect our distribution center employees, shipments may be delayed. We are expecting shipping delays due to impacts from COVID-19.… Read more

    Can I purchase ? And pick up myself ? Maybe Pay online and pick up? (DURING COVID-19 quarantine)?

    Is this place open today I need a return exchange label?

    Customer service is only open Monday - Friday. You can email them and they will respond on Monday b

    Are they open tomorrow--Saturday?

    Yes 👍🏻 10am-3pm PST… Read more

    Slaystation bundle color--Trying to decide between the classic white and the bright white, what's the difference and are there any pictures that indicate which is which?

    Are you talking about the light bulbs?

    How long does shipping usually take to get to Michigan? I chose frosted led bulbs, are those the good ones?

    I live in IL. I want to say it took about a week to 2 weeks. When I got mine majority of my bulbs didn’t work. Called & they sent more but a good amount of those were also bad. You’re better off going to Home Depot etc for bulbs

    When picking up an order what is needed? I used another persons card for the order but it says I need the purchasing card and ID so does this other person need to be there also?

    Yes, they did ask for my Id when I picked up my mirror. You will need that person present when you pick up. Try calling them and see if they can make an exception.

    Which bulbs frosted or clearing?

    Frosted

    View All 23 Questions

    Review Highlights - Impressions Vanity

    Thank you so much Jessica Manno for your help & making my dream come true!

    Mentioned in 48 reviews

    Read more highlights

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    Kirkland's - They have Christmas items as of October 2025

    Kirkland's

    3.7(56 reviews)
    3.2 mi
    $$

    I've probably stared at a Kirkland Storefront for years, thinking it was related to Costco,…read morebut...nope and nope. Turns out, it's a sweet furnishing store with lots of pretty cool items. It kind of gives me the thought of if Pier 1 Imports and Crate and Barrel decided to elope, and this was the shop that popped-out. It gives the "Summer at the Hamptons" vibe for me. But nonetheless, it's a nice store. Smells really nice currently (October) with their fall collection of pumpkin spice scent bags and Christmas decor throughout their store. I didn't get any greeting from any of the staff though, but heard greetings for customers who came in after me. Maybe it was a one-off or it was off, but is a partial reason for just a 4-star. Greetings should be equal for everyone that walks in. Kirkland's is in a large shopping center and parking is aplenty. Worth to stop in if you want to be taken away by furnishings that you'll probably just adore from afar, unless you have a huge house, or mansion, for their many larger furnishings and decor.

    Not dog friendly. Just fyi. Kirklands is listed on multiple sites as being very dog friendly. Not…read moresure if it's everyone but this location is not. Drove from Oc to buy a ton of Christmas stuff but had to just turn around and leave.

    Photos
    Kirkland's - Lots of framed paintings and decor

    Lots of framed paintings and decor

    Kirkland's - They have Christmas items as of October 2025

    They have Christmas items as of October 2025

    Kirkland's - New mirrors for our master bathroom!  $79.99, marked down to $49.99 with an additional 25% and $10 off $50 purchase!!

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    New mirrors for our master bathroom! $79.99, marked down to $49.99 with an additional 25% and $10 off $50 purchase!!

    Kaiyo - Poor quality head board

    Kaiyo

    4.7(220 reviews)
    1.9 mi

    I needed a new dining table, chairs, and a recliner, so I looked at all the usual furniture stores…read moreonline and in person. Nothing I saw worked for me either because of style or price or both. I stumbled onto the kaiyo website from a targeted ad on my social media and after scrolling a bit, I started comparing their prices for pre-owned pieces to new ones from the same companies. The three items I purchased came in at about 50-90% off new retail prices! And they plant a tree for every purchase Delivery was set for 3 weeks from my purchase date and I chose white glove service to have them deliver to my desired room, assemble and remove all packaging. I was notified by email the week of delivery with contact information in case I needed to reschedule or add a designated person for the delivery inspection and signature. I also got a text the morning of delivery and the delivery men called me from the front door. All the pieces were wrapped very well and only one piece had some damage not shown in the photos. The gentlemen making the delivery were fabulous and the pieces meticulously cleaned. Highly recommend kaiyo and I'm eagerly awaiting buying my next piece of furniture from them!

    I finally just received the piece I ordered 2 months ago but it's been a horrible experience…read more The company is going out of business so I'd strongly advise against buying anything from them. They don't have a phone number anymore but are still sending out promotional emails. Too bad, I thought this was a great idea.

    Photos
    Kaiyo - Poor quality mirror

    Poor quality mirror

    Kaiyo - New sleeper sofa!

    New sleeper sofa!

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    Secondhand finds from Kaiyo

    Frontier Furniture MFG.

    Frontier Furniture MFG.

    4.9(66 reviews)
    2.7 mi
    Locally owned & operated
    Family-owned & operated

    marcos and his team at frontier furniture mfg. have given our dining room set a new life!…read more he happily walked us thru the process of reupholstering our dining room chairs, showing us all of our options. he made it easy and fun. he clearly loves what he does and it shows in his work. would absolutely recommend frontier furniture mfg. to everyone. great quality. great price. lovely man.

    I had such a wonderful experience with this business and truly could not be happier with the…read moreresults. From the very beginning, the communication was clear, professional, and extremely helpful. They took the time to understand exactly what I wanted, walked me through fabric options, colors, and styles, and made it easy for me to visualize the final look. Their craftsmanship is outstanding. The reupholstery work looks brand new, high-end, and professionally tailored. They pay attention to every little detail including stitching, padding, alignment, and finish. You can tell they take pride in their work and treat each piece as if it were their own. I was honestly amazed at how much better my furniture looked after they were done with it. On top of that, the turnaround time was great and the pricing was very fair for the quality of work they provide. They were honest, transparent, and made sure I understood every step of the process. The entire experience felt smooth and stress free which is rare nowadays. The team is friendly, talented, and easy to work with. Whether you need reupholstery, refinishing, or help with interior design ideas, this is definitely the place to go. They completely exceeded my expectations and I will absolutely be returning for more projects in the future. Highly recommend to anyone looking for quality work and reliable service!

    Photos
    Frontier Furniture MFG.
    Frontier Furniture MFG.
    Frontier Furniture MFG. - Custom upholstered breakfast knook for customer from Upland Ca

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    Custom upholstered breakfast knook for customer from Upland Ca

    Impressions Vanity - cosmetics - Updated May 2026

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