I preferred a 1000$ hello kitty vanity and they sent me the 700$ option. literally the WORST!! felt like i was being scammed because how do you mess up a whole vanity??? they only offered me in store credit for the remaining balance such scammers. very disappointed read more

I ordered a chair as a Christmas present. I never received the chair come to find out it was sent back because it was damaged. Sent back by who I don't know because it never got to me. No one responded to my emails so I did call and the service was trash. They sent a new one but I still don't have it. Very disappointed. I would not recommend shopping with them. Wait until their products are at TJMaxx. read more

This desk is NOT worth the price with the lack of customer service and tech-support. In February of this year I purchased the SlayStation® Pro 2.0 Tabletop + Vanity Mirror for $1414.50. The desk comes in a 1000 pieces which takes a full day to assemble. The quality is pretty basic and comparable to IKEA furniture. My mirror stopped working in September within the year warranty. When I contacted the company I was told their tech was on vacation and for me to follow up with them in (5) weeks, only to then be told I am financially responsible for shipping the extremely large mirror back to the company. I am now on week (7) of a nonworking mirror and me using a inexpensive ring light. My experience is tech-support is nonexistent and you are financially responsible even when product is within warranty. read more

Impressions Vanity - Nonworking mirror - Cosmetics & Beauty Supply Near Me - Chino, California

[Review on their recent Warehouse Sale] As I've been planning out my new dream house, an Impressions Vanity SlayStation has always been a part of that vision. It was completely out of budget, until I saw an ad on social media to come by their Warehouse Sale. The prices were out of this world amazing, the experience was organized and stress free, and the staff were kind, patient, and so helpful (both in the warehouse working the sale and in the regular storefront). Five star experience all around. The Warehouse Sale definitely brought a crowd in. We ended up arriving two hours early and there were many people in front of us already waiting. The Tustin staff did an outstanding job of keeping everything organized and safe. They were prompt with starting the event on time and kept the line moving along efficiently. Staff inside the warehouse were extremely helpful with claiming, purchasing, and lifting/loading items. It was apparent the logistics of the event were planned out thoroughly as the flow of the experience was seamless. People even came to the cars to help load heavier items into vehicles. Prices were also crazy steals! Picked up all the essentials for the new house (including the dream SlayStation and a Hello Kitty wall mirror) and several Christmas gifts for a bargain. I want to give a specific shout-out to Jade at the registers who went above and beyond in the customer service experience. She was the icing on the cake to an amazing morning. Looking forward to shopping in store again soon (sale or not) as Impressions Vanity continues to grow. Thanks Tustin team for a great, first in person trip to Impressions Vanity. read more

Impressions Vanity - The warehouse sale was real. - Cosmetics & Beauty Supply Near Me - Chino, California

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Thanks so much to Jessica Manno for being so helpful! We we're able to resolve the issue quicker than I expected. I was a little sad at first about the mirror being cracked but she quickly resolved the issue way sooner than I expected. The product itself is very nice as well. read more

Impressions Vanity - hello kitty mirror - Cosmetics & Beauty Supply Near Me - Chino, California

Terrible return and refund experience. The "customer service" phone number on the website has also been out of service for a month.

Alicia was the best. I had a low light issue that I couldn't figure out. It was embarrassing on my end because I was an idiot and didn't realize I had a slide switch next to the on off toggle. She didn't make me feel like a moron or anything.. even after my 100th attempt at sending her videos. Good people, good products. I have the big mirror and two of the tall mirrored shelving units next to it for perfumes and lotions etc. Thanks!! You and your staff make me feel like a Rockstar! read more

I received a small item that was damaged in transit & contacted Alicia who is in lead customer relations...she got things handled quickly, got a new item shipped & in my hands in a matter of days. She is an asset to have at this company. read more

If I could give them a zero I would! This is the worst service I have evert had! I ordered a chair and a month later I still don't have it. When I sent an email requesting to cancel my order I then get a shipping notification but of course the product hasn't been shipped. It is still sitting in Irvine! You call to talk to someone and they are no help either. I will NEVER purchase anything from them again. read more

I purchased from Impressions Vanity in January of 2021. The mirror I had purchased separately (a dupe from Amazon) to save a couple hundred bucks. My order was an online one & it was a late Christmas present to myself. Any one who has seen impressions vanity & is a fan of them vanity's knows 100% these are the ones to go for! It is an absolute DREAM to sit at my vanity & get ready in my powder room now. There are so many drawers for my hair, makeup & skin products. Glass top is such a nice touch to be able to display the beautiful makeup. One of my drawers houses a good portion of my perfume collection, another holds makeup, & the middle is more of a display case. At the time of purchase, I already knew what I wanted as I had been eyeing it for YEARS just dreaming for it to be mine. I placed an online order & paid $100 for shipping. It was shocking when only the glass top had arrived. Tracking had said delivered for the entire package & I had no information for the rest of the vanity. It took me some digging around to get someone to respond, but I was able to speak with Marychel Viray via email (support@impressionsvanity.com) who had advised me there are two separate packages & the other one had not been processed by the warehouse yet. I'm not sure if since then they've cleaned up their shipping system/issues, but at the time it did send me into a panic (ESPECIALLY spending over $1k )until I heard back from customer service. A few days later, the rest of my package arrived. My delivery driver was friendly & helpful with my order (he helped me place it into my garage). There were no major damages to any of the items received. I've moved the vanity around a handful of times now in my house & everything has remained intact! Despite the shipping mishap that was quickly resolved by customer service, I'm incredibly satisfied with my purchase. It did cost a pretty penny $$$$ but some of the best things in life do! One day, I'll fulfill another dream of mine-owning one of their full length light mirrors . Highly recommend for all your vanity needs & dreams read more

George C thank you for your great customer service!!!! I been a customer since 2017 great communication regarding my shipment!!!!HIGHLY RECOMMEND!!!! read more

I REALLY wanted to like Impressions... I REALLY didn't want to become one of the many frustrated customers hopping onto various review sites spitting pure vitriol about the many issues they had dealing with this company. And while I will have to raise my hand and count myself among the many frustrated customers, I did want to write an honest review with "receipts" and not so much anger so anyone seriously considering ordering one of these vanities can be warned. I placed an order on November 20th, 2023 for a SlayStation vanity, small LED mirror, and SlayCase. I heard nothing from them regarding my order into December (12/05/2023) an became concerned as their website does indicate 5 - 7 business days processing for large orders and I had expected either an update or a shipping notification by that time. So I emailed customer service that same day to see if they could tell me what was going on. Especially since I was leaving the country for Christmas starting 12/20 and I wanted to be sure i'd be here for the order. I was ignored for two days, and than finally received this unhelpful reply from Samantha Solano, :"Hello, Thank you for contacting our customer support team here at Impressions Vanity. We sincerely apologize for any inconvenience this may have caused you regarding order IVOUS We know you are so excited to receive your items and we appreciate your patience. We can assure you that your order will ship out as soon as soon as possible! Once your order is shipped we will email the tracking number to the email address listed on your order.IVOUS-570654-XXXX". This of course told me nothing, and I asked her about it again, pressing for more details... she never replied. Luckily a label was made on 12/9, however FedEx did not start moving the package until 12/11 stating "barcode label unreadable and replaced" for every parcel in my order. *sigh* Fast forward now to 12/13, I have most of my order excluding the small mirror which I still have no idea when to expect it. As for the vanity itself, the instructions make Ikea instructions look crystal clear. There are misspelling galore (holes is now "hloes"), and sentences that make no sense ("the plastic pivot towards to the backside of the cabinet before the fixing the screws"), and diagrams that seemingly contradict themselves. It is literally a migraine and a half's worth of frustration just trying to assemble the drawers. I have seen clearer instructions attached to Walmart furniture if I am being honest. As for the quality, it's on par with Walmart in my opinion. It will hold together, but it isn't the sturdiest thing you're ever going to see. Overall, is the vanity the WORST thing I have ever bought? No. Do I think it's worth the price? Not really. Especially when you factor in the shipping frustrations. I am glad I ordered my large wall mirror from Amazon and not Impressions as I am sure I'd still be waiting for it and frankly Amazon was a lot cheaper. read more

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Customer Service Support I purchased the Vanity Mirror with Bluetooth for my daughter, for Christmas. When it was delivered, we out it in the garage until Christmas Eve, wrapped it and put it under the tree. When my daughter opened it, the Mirror was shattered. Immediately, I sent an email with pictures to customer service and was told by Lesly, there was nothing they can do because you're supposed to report damage within 48 hours. Note: I did purchase thw shipping insurance so I wasn't too happy with this response. Anyways, I kept calling until I finally reached another customer service representative, Alicia. I explained everything to her and she said she'd get back to me. Well, she did and told me they would ship a replacement to me. I was so happy with this news. I was also advised Lesly didn't work there anymore. If she was, I would be writing a different review. Thankfully I spoke with Alicia who took care of everything and my daughter is over the moon with her new Vanity Mirror. Thanks again, Alicia. read more

I was sent a broken mirror with broken glass in the box, a missing light bulb, and a hole in the back of the mirror. The packaging it came in was pretty destroyed, so it's no shocker why the mirror is messed up. Upon calling MULTIPLE times, I get put on hold, and hung up on. I was also told in order to get a new mirror, I would have to pay to ship it back to them. Why would I pay to have a broken mirror that I paid 600$ to have it sent back? I thinks not. A month passes, and now the electrical wiring does not work at all. My husband, who has years in electrical experience and has completely required our home lighting- claims that the lighting wiring was faulty to begin with. Cheaply made, horrible customer experience, and a complete lack of care and responsibility on their end. I have been dealing with trying to get a refund or partial refund for almost a year now. I have submitted a claim to the BBB, and I will now be working to dispute it with my bank. I have also informed my social media followers about the complete facade of what this brand tries to be. This is not "luxury". This is a conglomeration of insta-celebrities being paid to sponsor a product that is not worth even a fourth of what I received. My main purpose in writing this review is to receive a partial or full refund, and to notify other consumers that this brand/product/company? NOT IT. Seek a local vanity company. Impressions is not the company you want to do business with, especially if you are a social media influencer/content creator. read more

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I was so excited to get my Hello Kitty mirror. We drove an hour there and back. My boyfriend set it up for me using special heavy duty mounted screws. It was super cute mounted on the wall. Two days later, it fell off the wall mounts and broke everything on my dresser. It turns out, the wall mounts were only held on to the back of the mirror with double sided tape. I called and they told me they had a "bad batch" and I could come get a new one. We drove there again (We always drove there bc shipping is $25 not including insurance for the mirror possibly breaking in transit) and picked up the new mirror that was part of the "new batch". It fell the same way within the first couple days of having it. This time the mirror was held on to the mounts with a putty thing that peeled right off after the mirror fell. Why are they advertising it as wall mounted when it clearly can't be wall mounted? read more

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Zero stars would be more appropriate. Very poor customer service and totally non-responsive. I purchased a $674 vanity as a Christmas present for my daughter. The color was shipped incorrectly. I filled out a ticket asking for replacement. There has been no response in 10 days. Their customer service support line is not operational. So I filed a complaint with the Better Business Bureau. Would definitely NOT recommend this vendor. read more

Their showroom is amazing! Had the best time visiting their location and shopping here. Wonderful service and so helpful. We happened to be shopping just after Black Friday this last November. Definitely worth shopping here during their sale. I know they have several furniture stores they work with, but if you can visit their showroom directly, I highly recommend it. I am still awaiting their acrylic organizing pieces to be restocked, but their inspiration and ideas were plentiful. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

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Just want to thank Ava for great service! I went after work to pick up stuff I had ordered and Ava was so kind to give me a tour of their store. She stayed after hours just to show me different size of stations and mirrors. She was very kind and helpful. Thank you again Ava! read more

George C really helped me through the process with a problem with my mirror. They made sure my problem got resolved within 24hrs and the communication was amazing! I love Vanity Impressions products so it's even more amazing that their customer service is just as great! read more

WHERES MY REFUND WHY AM I GETTING EMAILS ABOUT DELIVERY WHEN IM NOT IN THE STATE AND U ALREADY SAID U WERE ISSUING A REFUND DAYS AGO AND ALL I HAD TO DO WAS WAIT!!! So far no refund and I'm getting the first email in weeks back saying 1 item is delivered and lmk when u receive the rest ??? This contradicts the whole conversation we had . Hello I'm not in the state nor was I ever in the state that was the issue .. ur shipping and ur communications were off u told me wait on a refund the products going back to us and now somethings shipped to an unknown receiver .. YOURE PLAYING WITH MY MONEY AND TIME . I will proceed to push this further if it's not fixed . Ur not staying true to anything you tell me online . I DIDNT THINK U CAN MAKE THIS ANY WORSE‼ Ok I'm posting more pictures on how I got emailed saying I would get my refund if i showed the Instagram DM's and I did and now they're asking me to go through a third party and get a refund from them. read more

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I ordered a chair and the hydraulic mechanism stopped working correctly after just three weeks. The seat would drop without touching the handle. I emailed them for a replacement and got nowhere with their awful customer service. They won't replace the chair nor can I return it for a refund. I wouldn't waste your time buying anything from this company. read more

BEWARE OF GETTING SCAMMED!!!! Look how beautifully packaged my vanity is!!! With brown broken wood panels for added protection!!! Ever stuffed with trash I'm love with my vanity thank you impressions vanity I can't wait to go to Home Depot and buy whatever panel is broke in order to build this beauty! guys if you want to waste few thousand dollars go ahead and buy from impressions it's the best way to waste money cause they don't give a $hit about customers read more

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CHEAPLY MADE!!!!... spend your money elsewhere. The first time I went I waited 3 HRS in store to confirm availability only to be told they were sold out. Once it was available, I ordered online and received CONFIRMATION for pick up. Given the bad experience I called and still waited 1 day for them to confirm availability. When I picked up, the bottom drawers were shattered and hinges were all broken off. It is made of SUPER CHEAP compressed wood particles. It's is absolutely ridiculous how they charge so much for these. Zoom in the pictures to see the quality. I later went in person to to pick up my replacements and was handed one wrong drawer.. at least I noticed before I left. I come home and notice the replacement cracked!!! Well here we go again.... I had them ship me yet ANOTHER replacement which is chipped. I bought the Abby Premium Mirrored Table and the Hollywood Reflection Pro Mirror. After spending well over $1,000 this is the LAST thing one would want to experience. I have plenty of mirrored furniture from other retailers... therefore although glass is fragile, I don't understand how cheap these pieces have to be break so easily. read more

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I have no complaints other than why is it that my girlfriend loves her vanity more than me. I made an initial purchase back in March 2017. I brought her to the showroom and had her pick the mirror and lightbulbs she wanted. The upgrade per lightbulb was $9 each. She has had 0 issues with her vanity, up until when we recently moved. One of the movers accidently broke 1 lightbulb. I came in and bought a replacement. I come to find out that her lightbulbs have a 6 month warranty which is great to know for future purchases. If you are looking for a great gift, Impressions Vanity is the way to go. The reps are friendly and helpful. The location is not too hard to find, and there are many vanity's to choose from. read more

I ordered a gorgeous "Slim Hollywood Vanity" mirror so that I could continue to indulge my personal vanity even as I age and leaning over the sink every day is for the Youth. I also do theatrical makeup for events. I tested it out and it was great! And then of course I shoved it under a desk until I had a big event three months later. Couldn't WAIT to drink martinis and try out all the new makeups, some of which I couldn't even remember purchasing, all with my perfect new HOLLYWOOD MIRROR. The cord was gone. Where was it? I had tested it. I knew I had turned the thing on when I first got it but here we were, ten gorgeous bulbs, a pile of overpriced drag foundation and one sad, poorly organized woman staring into a mirror in the dark. "Mirror Mirror on the Desk," I said, "did my husband %$#^% throw out this cord in the Purge?" I don't know. I'll never know. Maybe it was me. In any case that day I had to rig up some floor lamps and a halogen desk light to provide the exact service I had finally splurged on this mirror for. Naturally I got drunk and emailed customer service immediately. I said something pathetic and needy and with way too many words, but Alicia was very professional! It took a little time, but indeed, she found me my cord, it has been shipped to my house, and behold, my error has been righted and my life partner still lives! read more

Impressions Vanity- Please Issue my refund!!!! I spent $840 on a mirror just to have it arrive weeks late and completely shattered! This was supposed to be a Christmas gift. I ordered on December 5, and it did not arrive until December 23. Ok fine, cutting it close, but still in time for Christmas. I was very excited for the arrival of my package, just to open it, and see that my mirror is COMPLETELY shattered!!! Not to mention,I paid $90 for the shipping! The box was barely labeled fragile at all. The "fragile" sign was small and on the side of the package. There was hardly any padding protecting the mirror at all. I am beside myself, as this was an extremely expensive purchase for me, and I thought this item would be a great gift that lasts a long time. I purchased the $40 insurance through Route, so on Dec 23 I sent them, as well as impressions vanity company a complaint along with pictures. It is January 22nd and NOTHING has been done to resolve my issue. I told both route, and Impressions Vanity CO that I want a refund. I have called several times in January explaining my situation. The customer service representatives will just deflect me to route insurance, or one, actually told me they would issue a refund, but then they never did! I understand the "accident" of a shattered mirror, but come on, Impressions Vanity Co you are a mirror company. Padding/shipping your mirrors In a fashion that doesn't break them should be a top priority. I have a huge shattered mirror/in box/in my living room, and I am out almost $900. This is not acceptable. read more

I cannot thank Alicia Diaz enough for resolving this issue so quickly. I was very upset and wanted to throw the drawer away. But Alicia and the team of Impressions vanity gave the drawers a brand new life. Thank you Alicia so much once again. I am truly beyond grateful for the wonderful customer service! ***Definitely deserves employee of the month.*** read more

I ordered 2 drawers online on Jan 7th, followed up 3 times about my delivery, waiting on a tracking number. First time I chased them they said it would take 7-10 days for a tracking number. After the 11th Day I reached again and they told me they were waiting on their warehouse. I expressed that I was remodeling my bathroom and wanted and eta on delivery. No updates from them. On the 21st I told them that if my tracking number wasn't ready, please cancel the order. They got back to me today letting me know the items were Out of Stock! They could have told me this the first week instead of giving me the run around. Impressions Vanity could have also said, we don't have these drawers but can offer you this instead... they didn't. Really frustrating and terrible service. Don't waste your time on this place. read more

I am so impressed with the customer service!! I ordered a makeup mirror for Black Friday then I realized the dimensions was too small. I looked and found something by that was EXACTLY what I was looking for. I reached out to customer service thinking that I would not be able to make edits to my order since it has been processed. Alicia Diaz my client specialist came to the rescue being super responsive and helped me edit my order. Love the hassle free resolution and service from impression vanity. Will be ordering my vanity. read more

Beautiful product! I ordered the Slay Station Mirrored 9 drawer cabinet and I love it! SO BEAUTIFUL! Lots of storage space. Jessica in Customer Service is amazing. She is super responsive and was very helpful! Glad I bought a vanity accessory from a company that is all about vanities! Thanks for all your help Jessica!! read more

BUYER BEWARE! This place sends used stuff and your SOL if you gift this to someone and the item is damaged, because they don't accept returns if you let them know after 48 hours of receiving t your order. YOU'RE BETTER OF ORDERING ON AMAZON! read more

I spent $1500 on a vanity to arrive only 43 miles in crushed boxes with boot marks all over. I have damaged pieces and haven't heard from customer service after a week of filing my complaint. The quality of the product is super poor and cheap! I completely regret this purchase all together! So disappointed as I was very excited! read more

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Oh you know just waiting over a month for the replacement of the missing hardware on this station. Didn't even receive priority or or night shipment... after paying 300$ for shipping/insurance you would think something as simple as hardware for drawers could easily be shipped over night. For 3k worth of shipment it's totally unacceptable. Not to mention we counted a total of 5 chipped corners and dings on the vanity of missing white paint. Took about 3/4 days to build probably 8 hours total. Nothing comes together not even the sliding brackets. I was so so so excited for this and this just ruined it for me. I will never suggest this company to anyone. read more

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I have ordered 3 mirrors from this company and very time I've received them broken with the first delivery. It ends up taking me over a week to get a product that originally shipped in two days. When I called to resolve the issue I was told it may take a few DAYS for them to review what happened to my mirror (hello, it broke?) and then issue another shipment to replace it. Their service is extremely in accommodating and once I have my latest mirror replaced I WILL NOT be purchasing from them anymore. It's way too much of a hassle just to get the product I ordered in one piece. I recommend you just buy RIKILOVESRIKI mirrors. read more

I have been trying to return a $639.63 Vanity Mirror and this company has not responded to my request for a return label. The company gives you thirty days to return an item, and they aren't answering their phones or responding to my email request. It is not a reputable company. They have horrible reviews for poor customer service. I have repeatedly emailed them for a Return Label and they will not respond. Do not shop here. I have to file a complaint w BBB and my banking institution. Someone responded to my Instagram DM saying that per their return policy I am entitled to a refund if the item did not arrive damaged, which it did not. When I try to enter my information to submit for a return label using the link they sent, I still did not receive a label. DO NOT SHOP HERE!!! Complete scam, do you research first and read their reviews. read more

BEWARE do not buy from them. I think the reviews online from website are fake because what i received was not like described. I also filed a claim with BBB. I ordered a Slay Station in early June which cost over $800. I received my order with missing pieces, opened packaging and instructions that looks like it was written by a 5th grader. It comes in over 100 pieces which you are expected to put together with low quality material. It's a paper weight. Not even worth the price of taking it to the dump. I've contacted the company by email with no response. None of the phone numbers listed answer. You cannot even get a voicemail. read more

I had the same issues with some of the reviewers on here as well. I pre-ordered a slaystation mid May because it was on sale. I understood that it would not ship until June 15th, which I was absolutely fine with. Come June 17th/18th, no update yet, so I reached out again to see if there was a problem. They said they're experiencing a shipping delay, so it'll be extended until the end of June. Okay, fine. I'll keep waiting. I had just purchased an uplift desk since I'm WFH, so I had to make room and rearrange my furniture anyway. It was finally 4th of July, and then my birthday, still no updates. I went to check on my ticket in their system and it showed that someone closed it a month ago?! So I opened a new ticket, and that ticket was closed almost immediately, but my old ticket was showing as pending status again. I gave them 9 days to reply to my inquiry and they NEVER responded. I would not have had an issue to continue waiting, but acknowledge my inquiries. An updated ETA would have been nice. Especially since I pre-ordered the vanity in May. All they had to do was say, hey, sorry, it's still not here yet, but it'll be here by the end of July. Something. ANYTHING. But nope, they didn't care for their customers. And apparently, I wasn't the only one. So I got fed up and filed a dispute with my bank. I don't want to support a business that does not care for their customers. It may be a beautiful vanity set online or on IG, but I'd rather pay someone more money to custom build me one than to buy a generic ikea set for 3x more and still be ignored. I have been to their showroom in Tustin and it was QUIET there, I was the only one there that day I had visited (pre-covid). So I don't think they're THAT busy where they can't reply to their customers right away. It's not that hard to reply. I wasn't asking for any discounts or a freebie for the inconvenience. I just wanted to know when I can pick up my freaking order. The more f'd up part is that if you go to their site now, that vanity set that I had to pre-ordered for is now available. WTF is wrong with these people? They probably didn't want to honor my order because I got it on sale, which was about $100 less than what's listed on their site now. Looks like they've gone downhill in the recent months. Small businesses are struggling to survive this pandemic, and these people are treating their customers like trash. read more

Impressions Vanity - Last response was from June on an order I placed in May. After a few days, they just closed my ticket as being "resolved". It wasn't. - Cosmetics & Beauty Supply Near Me - Chino, California

I can't say enough good things about this gorgeous vanity. I was a little hesitant to order based on the reviews here, but I just went for it! All pieces came in about a week. Everything was packaged so well. Not one thing came broken or scratched. It did look like my house was full of snow for a bit, due to the styrofoam, but my vacuum took care of that! The only downside it had, is that it took quite a bit of time to assemble it. You definitely need two people, one of which is good with putting things together (thanks hubby!). But once it was put together, I couldn't have been happier. It's GORGEOUS. And very well made. I highly recommend. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

Buyers beware!!!!!! Paid $1,500 for a Vanity back in MAY and I've never received my order!! I've called, sent out emails, Facebook messages and Instagram and no one can reply to any of my messages!! I don't want the order anymore I want my MONEY BACK!!!!!!!!!!!! read more

Literally obsessed with my hello kitty mirror. Came across an issue that was fixed in such a timely fashion. Overall really happy with my purchase and customer service provided. Approach the company with honesty and in a friendly manner and I'm 100% they are more than willing to help. Very special thank you to Jessica M. I look forward to purchasing more items with Impressions Vanity. read more