Not even sure one star. Tried resolving issues day one. No response. Leather and loveseat mechanisms poor. Company with absolutely no response. read more

I am very happy with my elite leather couches and chairs I purchased in 2006 they still look great, clean lines contemporary and comfortable, I would even say high quality. I just purchased 2 Elite leather 5000 series for the main living area of my new home I just had built. There wasn't a 5000 series available for me to sit on within 500 miles., but I had faith and wanted to purchase because they looked great and my previous purchase was perfect. Needless to say, within a week the movable headrest (moves when you recline) broke loose and doesn't sit even with the next one. They sent someone to repair which lasted a day. Tonight my 12 yo son noticed a staple sticking thru from the back. I'm very disappointed in my most uncomfortable crappy $10,000.00 spent on this true junk. DO NOT BUY ELITE LEATHER read more

I can't believe I'm the first review for elite leather. This family owned company gives amazing service, has a huge selection of sofas, sectionals, and recliners, and are very competitively priced with all of the other big named stores. On a side note, I work at a medical Imaging Center in Newport Beach, CA and we have a quiet room for some of our patients that now has a pair of the most beautiful leather recliners from Elite Leather which were DONATED TO US! Newport Beach is a pretty well-to-do city with an affluent demographic, and all the people who see these chairs go GA GA over them. Oh, and the delivery guy was so good, he worked alone, carried in each of the two recliners, unwrapped them, cleaned up, and left within ten minutes! If you're in the market for a new leather recliner, sofa, or sectional, please skip Lazy Boy and support this family owned business! read more

I was given a full refund by Eurofurniture after they heard my concerns... Very nice - not sure how much hand of EliteLeather was there but nonetheless. It surely does not change the fact that cushion material could be better - I am looking now only at German coil-springs encased in foam type construction... read more

It looks like everything we have been going through with this company is a common occurrence. We bought our Century City sectional in 2005 and within months, the back cushions were coming apart from the main frame. The local company that we purchased it from had a repair man come out and he "glued" them back in place. They came apart again and he came back and stitched them in place. Never lasted and he refused to come back out saying he was never paid for the work. We thought of suing in small claims but the local company we purchased it from went out of business, so we started contacting Elite Leather directly. They could never find our registration, said the couch had a limited warranty and stitching wasn't covered (not what we were told when we paid 10K for it!), etc.... We were told it had a lifetime warranty which included free re-stuffing of the cushions. We started dealing with the president of the company who said if we could get it to them, they would fix it....ok... But then would ask what leather we had and had to see if they had it in stock and then would never get back to us. A couple years later, we were going to drive it from Nevada to Ca and were told the factory closed at 2pm and if we got there later than that they wouldn't take it. With traffic from Nevada being inconsistent at best, we couldn't risk being stuck with a couch in our truck for a weekend if we didn't get there by 2pm. By this time, the stitching on the cushions was coming apart. Numerous e-mails and calls later ( to which the reply is... I don't have any e-mails from you) and the couch is now a complete mess! Every single cushion has come apart at the seams. I know the sectional is old now but the couch we have in our other room is just as old and looks brand new... and this problem started within months of purchasing it. We could've bought a cheap couch every year for the amount of money we spent on this one. Shame on you Elite leather for not standing behind your product! read more

This is interesting.. We have a complete front room of these couches/love seats and storage unit. Over the years I have called /emailed about the problems we have had with these couches without a complete remedy. Just called customer service this time to find that the original person I emailed/spoke to in the past, is not the person that I reported my dissatisfaction to this time. -no record of our past complaints. :/ - to me this means that issues with our couches do not carry as much validity. Before, I could not even speak to a person.. Just sent an email to Elite.com, then got a call from a third party person who fixed a cracked wood base. Our problem with the Elite furniture is just like the other review. Sagging couches.. In addition we have defective low quality material under the cushions. My husband has has it with these couches.. They are so uncomfortable. We paid a mint for this stuff and WE expected more. Because we purchased these couches from a local business that has gone out of business our claim for service is further convoluted. --if I would have purchased from Macys, they would have been picked up and replaced a long time ago. -Elite's position on these issues is yet to be resolved. -a technician will be sent to ascertain IF Elite will comply with their guarantee .. Which is up to their interpretation. read more

I purchased a huge 2 piece curved white sectional made by Elite Leather Co. from RUBIN'S furniture in Madison WI. We noticed within a short time that the end cushions sagged toward the center. We recently had a reupholster come in to look at the sofa for repair, as we can't use it the way it is. He said there was nothing he could do - the frame was sagging so badly there was not way to repair it. But, he recommended I contact the retailer for warranty support. He knew Elite was warranted because he had seen other pieces that were defective and he thought I would be taken care of. It wasn't just the cushions, both sofa frames sag dramatically - over 2 inches in the center. The stitching is also pulled apart on both sofas in the same spot. Lastly, the color coat on the leather is coming off on some of the cushions. There are scratches from a small 7 lb dog, but the cushions that are loosing color are not scratched, they are the back cushions. I contacted Rubins and Tama said that it is a "limited" lifetime warranty on the sofa. I sent pictures detailing the defective areas and she said I've had it four years and the leather is only warranted for one year. When I purchased the sofa I was told that this would last a lifetime. I would say it lasted less than 6 months and at 4 years it is not usable to any degree because the frame failed. I have 2 other sofas that are over 30 years old that don't sag at all and both look better than this EXPENSIVE piece of junk. Don't buy anything made by Elite Leather Company, very poor workmanship. Also avoid Rubin's in Madison, they don't stand behind their products and offer no support when problems arise. read more

Would recommend them to anyone looking for furniture. I had a wonderful experience. It's very high quality, impeccable service and gorgeous design. Thank You! read more

My husband and I bought a leather sectional ( I believe style Century City) and storage ottoman from Elite less in 2012. We received the furniture in April 2012. At the time I couldn't fine online reviews for Elite so I went under the assumption you get what you pay for. We are not happy at all with how this furniture is performing. The cushions are uneven and sag. The corner cushions sit lower than the others. The top cushions are all misshapen. This all began within the first year and continues to worsen. After about 18 months I contacted Elite and they said to work thru the dealer. But the dealer 'changed hands' and said they couldn't help us. So nothing ever got resolved. We spent about $8000 for this furniture assuming you get what you pay for, but this does not seem to be the case. We have a leather couch we got from Ethan Allen 12 years ago that looks better than this set did after 1.5 years! We do not even have kids so it is not like this furniture gets abused. Don't be fooled by this company - their product quality does not justify the price. I really wanted to support made in America but in this case that did not work. read more

I purchased a pair of 'Echo Park' matching love seats. Leather with down filled cushions. We have had them for nearly 2 years and every day one of us comments how very comfortable they are. I am COMPLETELY happy with my purchase. We feel the price was reasonable for the great quality. We also have 3 dogs. One over 85lbs. They live on these love seats and the leather still looks like new. read more

Whoever wrote the first review must work for elite. This is by far the worse both quality and customer service experience I have ever had with a company. I purchased the Circa leather swivel accent chair and ottoman, and the Fortuna accent chair in the fall of last year. I won't even get into what it takes to order from this company but it should have been an omen of what was to come. The chairs arrived a couple of days before Christmas 2012. When the delivery guy assembled the Fortuna chair he found the holes where he was to screw in the legs were stripped. The legs wobbled and could not be tightened. He said we should not sit in it - it was not safe and we should contact the manufacturer to fix it. I assumed that would not be a problem but was extremely disappointed that Elite's quality inspection process (oh I guess there isn't one) would let this slip through on a chair that cost over 2K. We loved the Circa leather chair for about a day before the entire seat just seemed to stretch out and look like there is a bunch of lose leather covering the seat. It looks like we have had it for 20 years. Same with the ottoman - you put your feet on it and it dents and never comes back. That chair retails for over 3K. 11 months later and they have still not fixed the Fortuna's legs. We have had it all this time and cannot sit on it. Elite sent out a rep to look at these chairs 4 or 5 months after we contacted them about the furniture (the day after it was delivered). The rep had never made a service call and was completely incompetent and an embarrasent to Elite. Along with the rep, my decorater and the owner of the design center we ordered it through also came to look at the stretched out leather. The only one that did not see a problem was the rep who said that was normal. It looked like they sent us a display sample that had been sat on thousands of times and he said that was normal. The entire seat area is loose and has a big round dent in it. I am on my third set of leather furniture and have never seen anything like this. He finally agreed to send us a new cushion ( which took 2-3 months to come), and have the other chair's legs fixed (which has never happened!) I sat on the new cushion for 5 - 10 minutes and was horrified when I stood up to see the same indentation, lose swirl of leather in the middle of the chair. I wholeheartedly agreee with one of the comments above - THIS FURNITURE IS GARBAGE AND VERY EXPENSIVE GARBAGE AND IT ONLY LOOKS GOOD IF YOU DO NOT SIT IN IT. iN OUR CASE THE ONE CHAIR IS ONLY SAFE IF YOU DON'T SIT ON IT. The worse part of this whole experience is I worked with a friend who is a disignerk, who worked with her decorating center who ordered it. I have a deposit down and refused to pay the rest until there is some kind of satisfaction or they can give me my deposit back and take the furniture.. Apparently Elite is threatenting to sue the design center. Why would I pay for a chari I still can't sit in? Run fast and furiously away from this company. The worse quality product and customer service in the world. read more

My husband & I went furniture shopping & stumbled upon a beautiful sectional at Bloomingdale's. It's a cream leather with solid dark wood arms, a unique design from what we've seen while shopping. My husband especially liked the fact that it's squarish instead of being roundish. We debated between this piece and another sofa set, but ultimately chose the Elite sectional because it was the perfect addition to the style of our modern home. We've had it over 7 years now & still in great condition and we've had no problems with it. We would recommend this product to anyone looking for quality & style! read more

Unfortunately, there is no way I could ever recommend this company. I purchased a leather sectional which cost over $12k at Bloomingdales (but I ordered through NC furniture and paid $4k) and in less than a year one of the back pillows that is attached to the back of the couch ripped. We literally sat on this couch less than a dozen times (it's in our living room - not our frequently used den). I contacted them multiple times and when I finally got them to respond, they said based on the picture they thought it was from wear and tear. I asked for help in finding a repair shop and they said they didnt know any in NY. So I hired a local company who upon seeing the couch, asked me why I hadnt gone to them directly. I told him what happened and he said, you cant ever tell what caused the problem from a picture. And then continued by saying it was a defect that the stitching was all poorly sewn. He fixed it, charged me $175 and I asked him to write what he told me on the receipt - which he did. So I contacted Elite again with this info - sending a copy of the bill and note from the repairman. I had to reach out to them a few times but what happened next is unbelievable! Elite called the repair shop. Not sure what transpired but Elite told me the owner of the repair shop concurs with Elite's assessment - again without seeing the couch. So I wanted to get us all on the phone to talk. Elite never responded. So I called the repair shop directly. The owner told me that he cant get in the middle of this because he sometime works for Elite (remember, elite told me they couldnt recommend anyone in NY). And that as a result of what happened, he suspended the repairman because he never should have put (the truth) in writing! I contacted Elite again asking them to make this situation right - explaining that this poor repairman who just did his job was now being punished because of whatever transpired when they called the repair shop. Elite refused to respond to any of my emails or calls. They are a horrible company!!! read more

Elite may say they offer a great warranty and they stand behind their products, but beware - they do not warranty the leather on their sofas at all! I bought a couch from them with full analine leather in April of 2015. By December of 2015, the piping on one of the cushions had worn through (it was fuzzy rather than smooth). Other corners were starting to wear as well. It is just me and my husband and we're 50+. We are not hard on our furniture at all (we have another 20 year old leather couch that looks better than the Elite sofa!). I believe the problem had to be related to a defect in the hide used for that area of piping. Elite's answer was to sell me touch up at $50 or a new cushion cover at $200. I was stunned. There was no offer at all of any warranty coverage for the failing leather. Fortunately, the company I bought the couch through was willing to pick up half the cost for the new cushion, so at least I was only out $100. I would never buy from Elite again given their terrible customer care. They clearly do not stand behind their product. read more

I ordered a sofa, chair and ottoman from Elite Leather through Direct Buy. Because Direct Buy has closed so many of their showrooms and Elite has no retailers in my area, I purchased sight unseen and unfelt, with only the information from their website and from two small swatches of leather they provided. After waiting almost three months, I received the furniture and it is a totally different color of leather. The swatch I ordered from was a nice rich caramel. The color I received is a dark reddish brown. Also, several of the furniture measurements are off by as much as two inches each, which once I pointed that out, Elite provided the small (unfindable and unreadable) print that says they can be off by a much as two inches (this information was not provided at time of order of this custom furniture). I guess if you short each customer by two inches on all measurements, you can cumulatively cheat them out of quite a bit of profit for your company! I contacted Direct Buy the day of the delivery and have provided them and Elite Leather with photos clearly showing the difference in colors and the measurements, and also about puckering/wrinkles in the leather. Elite says that I must have ordered the wrong color (I did not) and that the dye difference is on the part of the hide provider. Direct Buy has only been a go between and Elite Leather would not even address any remedy, and is just saying that the issues are "closed". They are wrong. These issues are NOT closed. I have opened a dispute on my American Express card and am looking into taking Elite to small claims court due to misrepresentation of their product. I'm confident that a judge would find that the two colors (the swatch I ordered from and the final product color) are so significantly different that they cannot be considered "small differences in color". I will update this review should Elite leather live up to their contract and perform consistent with what I was told by Direct Buy staff, but from the other reviews I found here, I doubt they will. Too bad for them. I'm retired, have plenty time and anger to make sure I tell everyone I can not to purchase their products. I wish I'd bought from Arizona Leather instead. Buyer beware....DO NOT BUY FROM ELITE LEATHER!!!! read more