Store is now closed permanently. We have bought a lot of…read morefurniture and loved the store. Went there today to look for additional items and the inside was empty. Sorry to see it close.

Bought over 5 years ago…read more Love this family owned furniture store. Everyone is always so happy and welcoming. Not over the top like they are trying to sell you something but like they are genuinely trying to help you find the perfect piece. Got a gorgeous sofa and recliner. Had a certain budget in mind, but fell in love with the furniture and didn't even check the price. Lindsay had given me some time to browse. When I told her I'd take it, I was pleasantly surprised how inexpensive each item was. Both the recliner and sofa are still absolutely flawless. Great price and great quality.

I apologize for this 5-star review being long overdue. TLDR: I give Kaiyo my absolute highest…read morerecommendation as a reliable and convenient source for amazing antique/vintage furniture at tremendous discount prices--their selection of items all the way from the most affordable low-end to the very highest of the designer high-end is unparalleled, and the online shopping and in-person pickup experiences are flawless. If you want to get something unusual for your home, particularly something mid-century, this is the place! Being able to browse thousands of items online at home saves you tons of time trying to comb through in-person estate sales or antique markets where you'll never know if there is something suitable or not! DETAILS: I love antique furniture--almost everything in my home is vintage or antique. I like feeling that each item has a story to tell, and that it took me time and effort to accumulate what I have, versus getting generic, essentially disposable/self-assembled furniture at a big-box retailer all at once--but that said, I don't have the budget for $$$$ items, either, so I have to rely on getting a deal, which also makes it fun. So, I browse estate sales and flea markets in person whenever I can. When I first moved to Long Beach during the pandemic, however, Kaiyo actually sent me a postcard with a welcome 10% coupon in the mail--I had never heard of it before, and when I went online to browse their items, I couldn't believe how wide their selection was. They had *really* used sofas of the 80s Lazyboy type all the way to Herman Miller-type items in perfect condition, so there is something for everyone! The warehouse is located in Chino, so delivery charges were also very reasonable considering the size and weight of some of the items. I regularly browsed the website for fun. Finally, we were redoing our living room, and I needed a lounge chair that matched the height of my current Plycraft (vintage Eames copy) chair, plus a coffee table to go between them. This was literally a tall order as these chairs are nearly 40" in height at the back. Thankfully, Kaiyo has an amazing search engine where you can sort by any dimension and price! Thus, I found and purchased what I hoped would be THE perfect vintage chair and coffee table from Kaiyo on May 19, 2023 and since I am local, I went ahead and scheduled the furniture for pickup at the warehouse in Chino (when it was convenient for us, a couple weeks later on June 2--but they could have accommodated a sooner date) in order to save money on the delivery. I could not have possibly been more pleased with the purchase or pickup processes. I promptly received my purchase order receipt, then my warehouse pickup appointment receipt, and as the date approached, I received two additional helpful reminder emails so that I would not miss my appointment. When I arrived at the Chino warehouse, it was spotlessly clean in the parking lot and the warehouse itself. I was immediately greeted by a friendly gentleman, who directed me to back up my vehicle to the loading dock ramp. I asked if I could view the furniture first before it was loaded, and they gladly allowed me to do so. While I was waiting the few minutes to have my order looked up, I asked if we could stand inside the doorway as I had my dogs with me and it was so blazingly hot in June 2023, and he absolutely let us stand inside the shade. They quickly pulled up my order, and the two pieces of furniture were already ready in the front of the warehouse, so the appointment system works flawlessly. I had purchased a midcentury chair and table, and he even let us sit in the chair to make sure it was comfortable and appropriate for our needs. The quality and condition of the chair and table were even beyond my expectations--they looked stunning. The online dimensions matched the in-person dimensions perfectly, so the descriptions are accurate. I had gotten these rare and unusual items at a huge discount and I was ecstatic! A second gentleman came out of the back to help us load the two items into our two vehicles, and we even complimented them on the wonderful service and selection they provide. From the ensuing discussion, it seemed that the gentlemen truly believed in the mission of Kaiyo, which is to help rehome used furniture to help reduce landfill waste, which I am totally on board with. In fact, they even gifted us with two tiny little succulents (one for each purchase, see photo), which I think is just adorable. I've attached photos of the two items we bought (the coffee table and the black chair in the photo, not the tan Plycraft chair on the left, which we already had) so you can see the quality. Just FYI, I paid less than $800 for the two items together (not including tax and using a 10% coupon), and not only that, I am delighted that I am giving these one-of-a-kind items a new forever home where they will always be treasured. Thank you so much to Kaiyo for creating such a wonderful service!!!

I needed a new dining table, chairs, and a recliner, so I looked at all the usual furniture stores…read moreonline and in person. Nothing I saw worked for me either because of style or price or both. I stumbled onto the kaiyo website from a targeted ad on my social media and after scrolling a bit, I started comparing their prices for pre-owned pieces to new ones from the same companies. The three items I purchased came in at about 50-90% off new retail prices! And they plant a tree for every purchase Delivery was set for 3 weeks from my purchase date and I chose white glove service to have them deliver to my desired room, assemble and remove all packaging. I was notified by email the week of delivery with contact information in case I needed to reschedule or add a designated person for the delivery inspection and signature. I also got a text the morning of delivery and the delivery men called me from the front door. All the pieces were wrapped very well and only one piece had some damage not shown in the photos. The gentlemen making the delivery were fabulous and the pieces meticulously cleaned. Highly recommend kaiyo and I'm eagerly awaiting buying my next piece of furniture from them!

Lots of nice furniture for a good price. Found a coffee press I've been in the market for.read more

Super great service and good items! highly recommended!!!!!!!!! must come for good price!read more

What a disappointing experience with the warranty department…read more I ordered two custom leather chairs in July of 2021 and they are absolutely stunning. I loved the sales experience with knowledge staff and trusted that for $3000 per chair- over $6000 total- I was going to get exactly what I wanted. We've enjoyed the chairs and they are the center piece to our home's decor. Unfortunately, one of them has had a structural issue that Justin Sprouse, who is either the operations manager based on his email signature or VP of operations according to his LinkedIn, has been aware of since December 5th. Justin has reviewed the photos, and claimed he went over it with his tech and that the repair would cost about $100 to have them come and fix. Seemed reasonable, that for $100 the repair was being done essentially under warranty, although I didn't see anything about a deductible or co-pay in the warranty. The original request for service was December 5th and it took over ten days to get it approved. Ok. Fine. Then I was told 5-7 days to get it scheduled for repair. Not ideal, but ok. Fine. I keep emailing and leaving voicemails and hear the same old, blah blah blah holidays (mind you I started my service request December 5th)... Blah blah blah you're too far (I'm less than an hour away from the store I bought these chairs from) blah blah blah "it's our process..." More than a month since my original request, no repairs scheduled and no follow up from anyone unless I keep asking and all I've gotten is the run around, until Justin finally sends an email today (1/10/25) saying "If you're unhappy with the time it takes to get this service done, you are free to find a technician on your own and have them repair for you." Yikes. So much for high level customer service. This is the kind of attention to detail I'd expect from a big box retailer like Jerome's, not a boutique store that makes custom furniture and targets high end clients, promising better quality and better customer service like Arizona Leather. Frankly, it's quite off brand. I'll update if they ever honor the warranty... But I can't recommend purchasing a custom leather chair from a company that can't honor its warranty in a reasonable time frame.

This is a perfect place to look for so many types of furniture that you want, including beautiful…read moreArizona Leather couches, rockers or chairs, and really nice home decor too. The service that you receive is like no other; extremely cordial, knowledgeable, and caring. You have to stop by and see the many different items that are in store for you! Really love this place!

HomeGoods in general is a very awesome store to get all good quality home necessities without…read morepaying astronomical prices. You'll probably pay $15.00 for a frying pan that Amazon sells for $50.00. They have very cute seasonal items as well. They're usually together with TJ Maxx so you'll also find clothing for the whole family. The BEST thing about HomeGoods and TJ Maxx? Their $0.99 reusable bags! It is SO cute, SO handy to use for grocery shopping, and it changes every week. I intentionally go shopping without a bag just so I can purchase a new one. Don't ask me how many bags I have already... (80+) HomeGoods in Chino Hills is within the busy shopping centers. They're very busy, but don't let the long lines scare you when you enter the store - they are usually fully staffed on the weekends and the line goes fast. One thing that did scare me when I walked in today? The amount of people sitting on the couch display enjoying the free air conditioning. Overall, no complaints here. I adore HomeGoods!

Store: chino spectrum 4040 grand ave chino hills 7-21-2026…read more12:19 Register 9 worker: didn't have a name tag but store coordinator said it was - MASON It was my sister and I approaching check out. The first thing that happened off the bat was I said hi to the worker who by the way didn't have a name tag. She ignored me which I figured maybe she didn't hear me. Whatever it's fine, later she tells me about the tjmaxx card but I let her know I already have it but as I'm telling her she starts talking to her coworkers on the side with attitude because the machine next to her wasn't working & it kept calling customers up. Once she was done talking to them she mentions the card again and I told her "oh no thanks" she cuts me off and points at me and says "no not you" then points at my sister and says to her "you" that's when I started to feel very upset and dismissed. My sister caught onto it as well. One thing I also noticed is she saw she was out of receipt paper but didn't put any in until once she was done with my transaction so now that I checked the receipt to get her employee number it doesn't have it. Go figure. Once it was my sisters turn to pay her items the girl wasn't looking at us she was laughing with a worker three registers down and she knew my sister had a delicate ceramic item but was being rough with it then when my sister was done paying she handed her the receipt and was about to walk off but my sister asked her if she can please wrap the item. Now the girl wasn't looking clearly being rude she snatched the item and wrapped the item carelessly and handed it to my sister in a very aggressive way then walked away. I had to ask the store coordinator for the workers information and her name is Mason. She's African American female with a neck tattoo & was wearing a low cut grey spaghetti strap shirt with an open button flannel. Very slim figure. I had such a great time Halloween decor shopping with my sister and mom but after that interaction it left me very upset.

My husband and I just happen to stumble in the store for fun. Jimmy approached us and from the jump…read morehe was super nice and helped us with all our questions. In all honesty most of our questions were just to see what was the ultimate thing the couch can do and 8 out of 10 it was a yes it can. We asked if the seats reclined? Yes We asked if we could wash the seats? Yes We asked if would could add more speakers? Yes What sold us was the speaker system and that the covers could be changed and washed. Jimmy did not push the sale he told us to think about it but I told him he had us sold we just had to figure out what we would do with our brand new couch we had gotten 5 years prior. Only down side was we had issues connecting our speaker but Jimmy took the time to help me set it up step by step. Honestly Jimmy went above and beyond for us! Also the more pieces and bells and whistles you have the harder it is to put together.

My husband and I ordered a Lovesac sactional from the Chino Hills location and our experience was…read moreseamless! Jimmy was extremely patient with us. I think we looked at every fabric choice available in the showroom! He made recommendations, helped us with the configuration options, and ultimately guided us to making our final decision. Jimmy followed up with us throughout the entire ordering and delivery process and made sure we had everything we needed after we put our sactional together. The customer service we received from Jimmy at Lovesac was top tier! And I am so happy we decided to make the investment.

I found a Small selection show case room didn't much several sectionals only a few colors to…read morechoose from

Do not get a couch from them. You'll end up laying directly on the wooden planks below, the fabric…read moreripped, etc. suuuuper cheap and it will feel like it after a week and you'll be SOL. They say they are a supplier for a lot of Amazon listings so watch out for that as well.

Bought a mattress here 8 years ago and returning next week to get a new one. I'd share a pic but…read moreit's just a mattress...with a few stains now.

We were in need of a new mattress and had shopped at another store. We had found a mattress within…read moreour budget that was comfortable for us. We came here and they had a floor sample on sale that was better than other one but a bit more expensive. Dave stepped up and gave us an a price in our budget and we took it. This is the second mattress we buy here. We will probably come again.