Very nice and helpful gentleman . Assad took care of me without pressuring me and I was able to…read moremake a decision on one their catalog beds . If you're looking for great service and prices this is your spot !

They were so nice and helpful! We got my dream mattress and my son left with a toy! Thank you for a…read moregreat experience! I love my mattress!

Drove all the way here on Saturday, February 21, 2026. I walked up at 2:41 pm and the store is…read moreclosed! Yelp says they are open until 5:30 pm. Someone needs to update Yelp or hire staff that stay all day.

Went on a Saturday today at 3:30 and they were closed even though supposed to be open until 5:30…read morepm. There was no sign on the door or posted hours.

Recently, I needed a new bedroom set. I was looking for particular aesthetic. The staff helped me…read morelocate the ones that I needed. I am very satisfied with the set that I got and with the prices, definitely check them out they go above and beyond.

Service was good to the point where I felt I was forced to get a sofa couch I didn't originally…read morechoose. Still not happy with it. Only because there wasn't much of a selection to fit through my apartment. Same with the mattress I got from them. The original mattress wasn't available. Which lead me to get another one to accommodate me they said pick any other. I purchased in August 2023. The mattress sinks in one side. It's been painfully hurting my back. They offered to pick it up for 50$ to have the Ashley rep inspect it. Which means I'd be without a mattress. OR for me to purchase another mattress. While it goes through its claims / warranty process. The value isn't worth that place to ever purchase anything anymore. The material on the table I got chipped off. Really wasted investing there. Cute stuff _ just don't recommend their quality

The manager and his crew give great service. selection of…read morefurniture is fantastic and they have great prices ... have major sales and communicate with you when they do have sales so that you can take advantage of the sales... wouldn't buy furniture anywhere else

Is this place open? No one ever answers the phone. I've been calling for a couple days trying to…read morecheck to see if they carry a brand as this store is listed on the manufacturers website.

I would rate this store 4. Johnny, the rep who helped, was friendly and answered my questions. I…read morefound what I was looking for, which was the hello kitty. Large mirror, daughter was very happy. I checked in and git 20% discount!! Thank you Johnny! Well be back for a vanity next maybe that bedroom set! Value seems okay some items seemed too high where other items seemed like a great deal. My mirrwill be ready 3-4 days, Can't wait to see the value in person hanging in my daughters room. I'll post an update with picture.

This placed surprised me tremendously! The service,…read morecommunication, inventory options, patience and punctual delivery. Enrique and Alexandria went above and beyond to assist my needs and took the time to provide options without hesitation! My experience was excellent and highly recommended it!!! Based on the most recent reviews, I was hesitant but I am so glad I stopped by and gave them the sale! I will definitely continue shopping here for my furniture needs. Special thanks to the gentleman that delivered my furniture

Limited items still available with price cuts. Restrooms are non op. On all floors head inside mall…read morefor facilities. Elevator in working condition, escalator is non op. 3rd floor has mattresses, recliners, office chairs and as is items but very limited. First floor is the main showroom. Couches, recliners, massage chairs, dining and living room sets, beds, accent chairs, tables. Service was helpful. Located at the Tyler mall on the west side of mall off Tyler St.

Screw this place and all the crooks that work there. If only I had seen all these reviews before…read morebuying anything. After spending $6000 on furniture, I expect the bare minimum of delivering what is promised. 12/2025 I buy a dining table, 6 chairs, a tempurpedic mattress and base, all floor model pieces as the store is closing down (now I see why). I am told that the table will be detailed before it is sent out. The shipment arrives and the chip on the table is still there, untouched. Fine, if that was my only complaint, I would have let it go. Instead there is a HUGE stain on the mattress cover, the zipper to the mattress cover is broken, a metal bar is missing and they did not deliver the remote to the mattress base. Fast forward several calls and promises of someone delivering or shipping, they deliver the bar...no technician to fix the table and still no remote. Several more calls later they say they can't do anything about the table or the mattress pad. At this point I don't care anymore, I just need the remote. I had to physically go down there and get the remote and these SOBs hand me the remote and say it's easy to program, here you go. I'm not even convinced it's the right remote. Absolutely not worth the time or money. Crooks=Amer, Maria, Gabriel, Sayed. Stay away from this one and all their sister locations.

We've came to this location multiple times an called an no one is here. It says they close at 7 but…read morewe always come before 7 a lil disappointing

Hubby and I purchased several pieces of furniture from this store in November of 2023 and are…read morethoroughly happy with each of them. I appreciate that they sell both new and second-hand pieces (we bought both). We worked with Juan, who was pleasant and highly informative and knowledgeable. There were no high-pressure sales tactics. We roamed around the store, taking our time and looking at everything until we were ready to commit. It was the most pleasant experience I have ever had at a furniture store. They were extremely accommodating with prices, switching out pieces in a set, and delivery times and dates. I hope they continue with their wonderful customer service and great furniture deals. We will be buying from them again.

The complete experience was great, I was looking for a sturdy bunk bed for my youngest child, I was…read morerecommended many choices until I found what I was looking for. If it's not in the physical store he makes sure to find what your looking for either way. I left happy with my choices. I'll definitely be coming back. Plenty of parking outside, this location was easy to find.

I bought two bedroom sets from Low Cost Outlet and was very happy with the price and quality…read more Delivery was smooth, and everything arrived in perfect shape. The owners were helpful and honest and went out their way to assist. I even sent my brother there, and he bought his bedroom set too. Great place for good furniture at a reasonable price.

I did a bunch of research before I settled on Bob's. I read the reviews about delays and still gave…read morethem the benefit of the doubt. I just moved into a small place so my furniture options were limited. I made a decision on a 3-piece modular sofa set and then a separate dining table. A total of $2600. The in-store sales guy was cool. Gave me space to look around, no pressure. That's the second star. Once I decided on what I was getting, he mentioned it was gonna take about a month "or so" to be delivered. As soon as those words were processed, I recalled the yelp reviews. I pressed on. A month later (today), a few days before delivery date, I get a text asking me to confirm my delivery date. An hour later, I get 3 texts telling me my order contains "items not yet available". Two hours after that I get a 4th text with the same message. Ok so wait, I need to confirm my delivery date, yet you don't even have the items? I check my order online and it says something different. That my delivery date is now a week after the original one but that I need to confirm the actual delivery window for 2 weeks after that. In total another 3 weeks wait. I start a chat to confirm all of this, which they do. I ask for a 20% discount for the inconvenience thinking they might counter with 10% to cover the delivery and setup. They counter with $50. 2% of a $2600 order. I'm out now almost 2 months without furniture. I cancelled the order and will take my business elsewhere. Unless they guarantee delivery the same day, I would steer clear of Bob's. Sad too, they had other furniture I had on a list for later. Now they've lost my business for good.

A big no for me. Reviews say it all. How about management do something fix it?…read more ..............................................,,.................................,,,,.....................................................

It was so beautiful inside , all the Xmas decorations was more than expected, every color and…read moredesign was present . Definitely my go to for Holiday decorations

Clean and organized shop! Very nice customer service. They have cute holiday decor as well as…read moreregular home decor. The only objection I have is that they have a price on top of another cheaper price tag so they are overcharging for certain items. It's so obvious too and when I was purchasing an item I told the lady and they wouldn't honor the cheaper price. Other than that the place is very nice but unfortunately will not shop here again.