PHIL is Great!! Communication is On Point!!! Even though I took up 2 hours of his time His Customer Service was Awesome!!!

This location had very good customer service and acknowledged us right away. Jazmin was quick and very informative. Quickest upgrade competed. Took longer to transfer the data than the actual transaction!! read more

Super nice and friendly Dakota and Santana were the nicest! If I could give them 100 stars I would. We appreciate the friendliness and it was a very nice and clean store. read more

I came in to get a new SIM card. I'm a Sprint customer, and wanted to get "better" coverage by getting their new SIM card. I came in. No one said anything. There were 5 employees. Two were busy helping customers, the other three COMPLETELY ignored me. After about 5-6 minutes, I walked out. Won't be coming back. read more

Michele is awesome ! She answered all our questions. Great customer service. I recommend this location !

First off, I find it a tad strange that I am the first one rating this store. The store is much bigger than other T-Mobile stores that are in the area. It's not inside of a mall, so you can drive right up. And there is generally a quick turnaround when it comes to getting stuff done, such as a payment toward your bill. (They do have one of those bill payment center machines in the store if crowding is a problem, but be prepared: it doesn't give any change) The employees are corporate, thus, hourly. Why is this important to me? Because they don't have a problem actually helping me, which is good, compared to some other experiences in which the salesperson seems to not care about anything other than getting me to add another line to my account. Being a student at nearby UCR makes this place very convenient to go to for assistance. They are always friendly and willing to help. Do keep in mind that the mornings/early afternoons can be a tough time to find parking (though not T-Mobile's fault, obviously) due to the combination of there being nearby places to eat and lazy fellow UCR students who use the pay parking for class at the theater, with which the store shares. read more

Came here to switch services from a long 15+ years with AT&T. The change is going to be very beneficial for the family, with lower rates and more return. This store location was great. The layout itself is pretty standard and clean. The salesman that helped us was the best, incredibly helpful and mindful of our needs and limitations, not at all intimidating. If anything we weren't just another sale, and they were actually very willing to help us out with the switch (I'm sure, as the company is gaining more customers haha). But overall the experience was definitely a great one and will definitely recommend the company and this store to friends and family. read more

My boyfriend went to pick up a new phone, because the one he was sent (new) was damaged. They had the phone, but they wouldn't give it to him, saying that he isn't in the system since three weeks had passed. (It had only been two weeks and 3 days.) In fact, the text T-Mobile sent listed July 4th as the last day to pick up the phone, and it was July 3rd when my boyfriend went. 0/5 stars for incompetence and poor customer service. read more

I called & asked Jose M. their manager if he could give me the promotion I wanted. He said he couldn't do it on my new Individual account. But he could do it on a new business account. So I went to the store. Jose told me that Cesar B. would get me what I asked for. And I heard Cesar call their Activations department & tell them what I asked for. It only took about 1/2 an hour to get my new account set-up & activated & working. But when Cesar checked it on their computer, he noticed it was only an Individual Account, not a Business Account that he told them I wanted. So he tried getting their Customer Service department to change it to a Business Account for about an hour. But all they did was keep transferring him to a few other departments more than once that couldn't do it. Then Jose told me I can switch it later. So I left. Jose M & Cesar's service was great. So I recommend this store. Since it wasn't their fault that Even though T-Mobile's activation service didn't do what we asked them to do. read more

Amazing service and staff Carlos A. was such a delight and was super patient and helpful in setting me and my families phones.

SERVICE WAS HORRIBLE WITH A LADY THERE. INACCURATE CALCULATIONS. FALSE INFORMATION. AND UNNECESSARY EXPRESSIONS. I went inside with a really good mood because I was excited about getting a new iPhone. I got helped by a lady named Catlyn or Caitlyn. I asked her how much the total would be for an iPhone 11 pro with 500 gigabytes. She said they weren't selling those. So I decided to change my mind to the 12 and also because of the shape of it. And I asked how much would the cost would be for that with the 500 go. She told me that they weren't selling those anymore. And I asked why. Catlyn told me that it would have to be delivered to my house in order for me to get that...and I just stood there feeling irritated and let her know that she had me thinking they weren't buyable AT ALL. And while we were calculating the monthly costs she decided to mention an UNNECESSARY COMMENT. She gave me an attitude letting me know "Why would you get an iPhone with that much memory if you're not gonna use it all??" She also have me some inaccurate information. She wrote down on a sticky note on how much I'm going to be paying monthly. SHE DID NOT SPECIFY WHAT THAT WAS FOR. I told her something was fishy about this. So she showed me her tablet of the costs and I decided to add up the numbers and do some division and subtracting and I told her "IT SAYS HERE I WILL BE PAYING $17 monthly for the phone" Catlyn told me that will be for the line. So at this point I was just really unsatisfied EVERYTHING!!!! And she continues to give me that attitude asking me "why would you need that many gigabytes on the phone if you're not gonna use it?? LIKE MIND YOUR DAMN BUSINESS BITCH!!! read more

Cool place, down the street from UCR. This is my new go to place. Was helped out by a hip looking dude that was very knowledgeable about getting a reception booster for my home. The wait in line was about 5 minutes and the place was very clean. It's next to the university so all the people around were a younger crowd. No kids around. Good location, and not crowded. read more

Ive came to this store for years & they have always been helpful! They took good care of me and my mother when we needed it! Went far beyond their reach to make sure we had great customer care. Big shout out to Kenny for always treating my family with respect! Thank you guys so much ! read more

On December 20 I went in to t-mobile and want to compliment Ms. Leiona for an extraordinary customer service skills. I appreciate her calmness and knowledge. She solved the issues and she would be a great asset to any company. Thank you. read more

Went in the T-Mobile store to upgrade my phone, Ralph hooked me up with iPhone 11 GREAT ALL AROUND SERVICE BY RALP A++++

Super slow ha been here two hours and nothing's change on service this place sucks stay away read more

T-Mobile - Under construction - Mobile Phones Near Me - Riverside, California

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This store ripped me off, lied to me and destroyed my credit. I was in the high 700s and was dropped a lot after I was lied to. It appears to me that T-Mobile in general or at least this store harbors a sales culture that encourages lying to customers to get them to sign deals that are ridiculously expensive to cancel. My experience with Verizon was completely opposite. I spent more than 300 dollars here for less than 1 month of T-Mobile service and returned merchandise that I was told were part of the special non-advertised "sale" going on at the time that the salesman, David, made up. I had been a T-mobile customer for years. I bought my first smartphone from T-Mobile a decade ago. I spent one year with Credo and decided to go back to T mobile. I wanted to upgrade my phone at the same store that I bought my LG smartphone years ago. The salesman I spoke with, David, lied to my face to get me to sign up for a tablet and another line. He showed my the figure for my monthly rate, he said it was all included, tablet, phone and lines for 90 bucks a month. I asked him several times if this was the rate because there were other numbers in the paperwork he gave me. He told me, to my face, that I would be paying 90 bucks a month based on the sales they were having. This is after he sold me a case, a wireless charger, an unusually expensive protector, and a memory card. I thought it was odd that he opened these items up in the store to "help me install them" and threw away the packaging but I trusted this person. He stated they were all part of the sale going on for new customers since I was coming back from Credo. When my 150 dollar a month bill came in I called T-Mobile because I thought it was a mistake. It was not, they went over the rate. David lied to me. I felt like a fool for getting grifted. T-Mobile is a large corporation and I figured they wouldn't hire someone like this. But I was not going to let this company screw me over. I went to the store and the salesman that I spoke with verified that I had been lied to. I cancelled the account and returned everything. I had to pay a ton of cancellation and merchandise return fees, on top of what I had already paid. I was not cheap the total bill on my credit card was about 380 dollars for less than one month of service. I paid this because of the principal of the matter. I had to return to the store three times, I also called corporate and spoke to the sales people in the Diamond Bar T mobile store. David screwed me over and it was very time consuming to cancel everything. On my final trip I spoke with the salesperson who verified that I was done. I had paid the service fees and they even refunded me a little money because I cancelled before the month was over. At first they called me to state that i owed 40 dollars. I told them that this was a mistake and that I had paid everything off. The person on the phone verified what I said and even noted that I was a T-Mobile customer for less than a month before cancelling and told me they would take care it. 9 months later I learned that T-Mobile very erroneously sent my account to collections for 139 dollars. I disputed, they noted the dispute and stopped calling. Now, two years after I cancelled this T-Mobile grift, this collection hit my credit report. I am sure this is not the case for all of the salespeople there but this store has created a loyal Verizon customer. I pay 80 bucks a month for unlimited Verizon now. The Verizon salespeople put no pressure on me and were completely proffesional. Stay away from this store. read more

Perhaps the best customer service I've received when going to a T-Mobile store. I walk in and I'm immediately greeted by a warm smile and "hello" by Jennifer. I tell her I've come in to do an upgrade and she wastes no time in trying to help me. During the process one of the managers, Santana, steps in and helps with the transaction. Both give me great recommendations on what's the best choice for an upgrade and what accessories to purchase along with it. Overall I was extremely satisfied and I'm definitely going to come back to this location and continue to be helped by Jennifer and Santana. read more

I have been lied to many times from the sales and customer service department. I've been hung up on from the customer service department more than 15 times. Different prices were told to me regarding plans. I have and still have conflicting information regarding t mobile paying my sprint bill or my phones off. I don't know what's going on and I have to end with Sprint like now. I've contacted the Better Business Bureau twice now. And have not heard back from T mobile. They may be cheap, but every other part of the company is horrible! STAY AWAY! I am serious. Save your sanity and go with ANYONE else but them. read more

My experience with T-Mobile was fantastic thanks to Carlos and Leron's management and professionalism and technical support I was able to get a great phone and my service done in little to no time at all. I'm 100% happy that I came to this T-Mobile store. I recommend that everyone in the Riverside area come to the T-Mobile store on Iowa and University because the staff is great! read more

I have been a T-Mobile customer for 10+years, have purchased several phones, always from the Iowa location because the staff is FANTASTIC, yes I have gone to other locations, none have made me feel as valued as the Iowa location. Team member Miguel is knowledgeable about all products and gives practical information regarding all products, he is personable and friendly that's why I come back to a store that values me as a customer and treats me with importantance. Thank you Iowa T - Mobile staff! read more

Carlos and santana both are always so attentive a nd Great with making sure im tskem csre of. I always make sure to come when they are here. Gurantee you al they both have the best customer Service read more

Great visit! My boyfriend and I came in the other day to upgrade his Samsung and he was trying to get a great phone at a reasonable price. Kenny helped us on the floor and she went through different pricing options for different phones. We really appreciate that she wasn't trying to upsell the most expensive phones and accessories, taking pressure off the shopping experience. My boyfriend walked out with a new Galaxy and a case/screen protector without breaking the bank! I highly recommend going in to see Kenny...she's so friendly and knowledgeable about pricing and products! :) read more

My experience in this location was great! I had awesome experience with Jazmin. She was not only polite, but it was an easy and painless interaction. I recommend going to her. read more

Beautiful new layout. This store is busy, which means when I walk in, I don't feel like all the employees are staring at me. They are also very helpful and try to be as thorough as possible with what you need. Lots of different phone options and great, inexpensive plans. read more

I just switched to TMobile after 10+ years of horrible service with AT&T, and I wish I had done it a lot sooner. I went into this store to get my number transfered from my old phone to my new phone, and they were SO helpful! The guy even let me use his computer to look up my old account information...I was really impressed. Not a lot of customers in this store, and lots of space to wander around looking at cool phones you can't afford. I didn't feel any pressure from any of the salesmen. So glad I switched! read more

I want to take time to express my gratitude to T Mobile staff member staff member Jose. Excellent costumer service and took care of all my needs. read more

Easy, fast, friendly! People who work at tmobile are always mean, but expect this store. I went there for transferring AT&T contract to Tmobile, and it's super easy, don't need to be waiting like forever. They usually have 7 to 8 people working there so I don't have to wait on the line. read more

I came in to look at the new S6 Edge and wasn't expecting to go home with it. I was told I would have to put over $300.00 down. But the very helpful Isela Mendez was able to make a phone call and get me out of there without putting any money down on the phone. I am very pleased with her customer service skills and her willingness to help me out like that. She really took the time and did not rush me at all. Thank you Isela!!!!! read more

The staff is simply amazing. So personable and friendly! You're not even mad when you have to pay over $200 for a phone because they're so friendly. read more

Amazing customer service Jenny S. was awesome and went the extra mile to help me. I went to pay my prepaid bill. I had a balance of $9.60 and needed to add $20.40 to renew my plan for another month. I paid the $20.40 and started to walk out. I got a confirmation text saying $20.39 was added but I needed $20.40 for my service to be activated. I walked back in and Jenny helped me again she correctly added the $20.40 but T-Mobile shorted me a penny. T-Mobile won't let me add just a penny so Jenny called customer service for me twice to fix the problem after T-Mobile customer service didn't want to credit me at first. She was great and I can't stress enough how helpful she was. read more

Came in helped out right away was Helped out by Ralph got my phone situation right replacing a phone that had a bad Pixle and replacing my old cracked glass screen protector on another phone... ask for Ralph! Helpful and friendly! read more

Lying pieces of garbage. As a promotional offer, T-Mobile offered buy one get one free on select Samsung devices. Female associate who works here told both me and my mother that upon activation of the 2 s7's we purchased, T-Mobile would begin processing a rebate of the full price of the s7. She specifically told both of us that we wouldn't have to do anything and that we would have to wait. We were happy with the deal we were getting and left as satisfied customers. 3 months later, we had not received the rebate in the mail as we were led to believe. I called into customer care and asked about my rebate. I was told that I was supposed to have gone online and registered to get my rebate. After an hour of trying to get my rebate, the final decision was that it was too late to submit the rebate and that customer care could do nothing for me. Upon hearing this, I contacted the store in hopes of a better decision. I spoke to the assistant manager and was told that the female associate we had spoken to said that she never told us to just wait. The assistant manager then told us that he would bring it up to his district manager. I just spoke with him again and found out that they will not be doing anything to help me out. Despite this being a problem caused by their associate, I am now having to pay a total of an extra ~$740. This isn't the first time I've had issues with T-Mobile. I actually did not receive a rebate I was supposed to receive about 2 years ago. Despite customer care confirming that they had received a trade in device a month before, I was told that they couldn't give me the rebate on grounds that they had never received the phone. To sum it all up, I have been lied to and taken advantage of by this company. I am actually a shareholder of this company but the blatant dishonesty is something I cannot overlook. Stay away from this company. read more

I went in in a non peak hour. I was put on a list. I waited 25 minutes and no one came to talk to me. If I wanted to wait, I would have gone to the dentist. Terrible customer service. Don't they know there's competition? I will NEVER give this store any business. read more

Went in just to buy a SIM card and it took about an hour... I guess the good piece is they didn't charge me for the card...

Came In on a busy Sunday afternoon before black Friday the store was crazy busy. Michele did a great job of explaining my process of transferring my line and also being patient while the T-Mobile customer care lines were busy. I appreciate her patience and attentiveness and would appreciate her being acknowledged by management. She was very professional and friendly. Waiting was not as bad while dealing with good company. read more

I had to come in and upgrade my phone and change my plan from AT&T to T-mobile. What I thought would be an easy and simple process, turned out to be a nightmare. Jose, one of the employees helped me throughout the process and even stayed a little bit longer when his shift ended to help me out. He was extremely helpful and patient and made a very frustrated customer, feel like she was in good hands! Although the switch to T-mobile hasn't made me the happiest customer alive, thank you Jose for helping me out! read more

I'm going to speak for the one lady who "helped" me, if you can even call it that. I went in asking about the new promo that John Legere CEO of Tmobile. http://newsroom.t-mobile.com/issues-insights-blog/plus-ten.htm I ask her if there are any more differences to the plan, and she says we can't say anything until the 30th... In my head, I'm like the CEO has already stated almost everything there is to know out there and I'm asking if there are any more differences... Then I go on to ask her about sim cards if I am switching from ATT to Tmobile and she said it is $10 for the starter kit and $10 for the sim card. At the time I didn't want to start an argument so I just left, but the starter kit is a SIM STARTER KIT that is a total cost of $10. I told her that tmobile site is offering it for free when I bring my own phone and she tells me it is $10 + $10 and you get $10 off for the starter kit but you still pay $10 for the sim card. I was dumbfounded by how idiotic this lady was. 1) I run a business myself and this is definitely not how a business should be ran. With malicious intent to lure me into buying and paying for services I should not have to pay for. Luckily I know my stuff. 2) Lying is a definite no in running a honest and successful business. 3) this tmobile store lost a potential customer and tmobile is lucky that I am not an idiot otherwise I would have been very disappointed. Good luck to those who come into this store. read more

What are you all talking about? This place blows- went to transfer 1 old phone to a new phone. Took almost 3 hours. Why?? Because the dingle berries decided to Help other costumers. They finally helped me when I called corporate in front of them. That place is a college infested joke. read more

I came in and was greeted by the staff. I wanted to cross over from my Verizon. They wanted me to open up a business plan.. and I told them I wanted to keep my personal plan separate from my business plan. They pushed and so I left. read more