This is the only bon chon I will ever go to.. not only because it's closer to where I'm from, but the way they cook the chicken too. I've been to the one in allston and Cambridge. The chicken in Allston was salty and slimy. The food in Cambridge was delicious however, the bathrooms was disgusting. Toilet paper everywhere across the floor and it smelt horrible. The bathrooms in lowell are always clean and their service is always on point. I also love this place cause they have a parking lot whereas the other two locations u have to park on the street or in the garage read more

First timer here and I have to say that it wasn't bad. Pretty good. I have not tried the one in Allston so I can't compare. Bought the deal voucher "$20 for $40". read more

When I think of Bon Chon in the greater Boston area, I would expect it to be good right? Well well well - you can either come to this Lowell location and be as horrifically turned off as I was that you will never want to step foot in there again, or you can read this review to save yourself time and money to know that it's NOT WORTH GOING to Lowell Bon Chon. I don't have much to complain about the Bon Chon's in Allston or Cambridge, but just to caution you - this Lowell one is so bad, it caused me to open a Yelp account just so I could write an honest review to warn you before you have "the worst dining experience of your life". I came in during their grand opening week on a Friday evening. Not all the seating was full, yet we still had to wait maybe about 10 mins before we could be seated. And it is not like they are understaffed - there were about 3-4 employees at the front desk. When we are asked what we want to start with beverages, we are told that they are not serving alcohol because the liquor license has not be obtained yet. We want to order a combo of wings and drumsticks, but are told that the pickled radish that normally comes with the order has run out. Therefore, we need to choose an alternative side order, but cole slaw is no longer available. Then we decide, ok, let's order white rice and kimchi as sides. When the chicken finally arrives after 45 mins, we are told that they ran out of rice 45 minutes ago. So we don't get our rice. On top of that, the chicken that arrives is not the right pieces - we ordered half spicy/half mild combo of wings and drumsticks. All of the chicken came as drumsticks. We ask the waitress who gets the manager. The manager apologizes and says that we can either wait another 30-40 mins for wings, or have some amt reduced off our bill. She also informed us that since there was no more rice, they could offer us French fries instead. So being the last possible side order, we take the French fries. The waitress tells us that the fries are definitely complimentary, but then when she gives us the bill, she says she has to check with the manager. Our bill came as the original amt - but we flagged down the manager who informs us that the server should have seen her first before giving us the bill - clearly that shows they are not on the same page in the communication. Fortunately, we did get a little off our bill as the manager promised. We noticed that the guests in another table who arrived later than us were served their chicken first before us. When the fresh fries came, they were piping hot but super greasy - definitely need to wipe down the oil. We order the Okonomiyaki (Japanese seafood pancake). When it arrives - scares the crap out of me that the entire dish is in MOVEMENT - as if there were moths or maggots on the pancake! I ask the waitress why it is moving - she said that it is dried fish flakes that is absorbing the heat from the pancake sprinkled on top, and that there is nothing raw on it. As I cut the pancake, the flakes are still moving. I still get shivers just thinking about it. Eating it was not a very pleasant experience - it's like eating a plate of dried moths on your pancake! I tried not to eat the flakes - had they just served the pancake without the dried bonito flakes, the dish would have been a lot better. It really does not need the movement to put a surprise to my meal ;x The chicken itself - I would say it wasn't as good as I had in other Bon Chon locations - it was ok. For waiting for 45 minutes for our chicken, it's not worth it. Just the fact that our orders weren't done right and that there was so many things that went wrong that night that the restaurant ran out of food and the staff was very disorganized and not communicative with each other - they need to improve how they run their franchise, otherwise, this is just gonna put a damper on Bon Chon as a whole. read more

5 stars for Nara we love Bon chon the food and drinks are great 5 star service. I recommend this place to everyone

I have been to Bonchon in Cambridge, Allston and Lowell. Recently I ordered a takeout from Bonchon Lowell. I was disappointed that the chicken wings didn't have enough sauce, And for the same order that I always ordered from the other Bonchon, the price was surprisingly higher in Lowell. It was about $8.40 higher for the same order if I ordered from Bonchon in Cambridge. I thought it might be a mistake so I called and double checked the pricing. The manager verified the price was the right price. WOW! definitely not go back to Bonchon Lowell. read more

When i first walked into bon chon I was greeted with smiles and kindness from the staff. They automatically brought us to a table and once we were ready they asked for our drinks. The drinks came quickly and there was a wide variety of drinks to choose from. After looking at the menu there was so many choices from. The food was served perfect timing not too fast or to little. The chicken was amazing tender, packed with flavor, juicy, just delicious. There food in general was amazing everything was and i had no problem at all. The waiters were so kind and once you needed something they were on there way to help. Bon chon is definitely a great restaurant and i would definitely go there again no doubt about it! read more

I went there for dinner with friends and the food was awesome especially the spicy wings. The bibimbob was also great.The server was polite and helpful. We will go there again. read more

Came with my girlfriends got disrespected by the bartenders. She asked for id we gave it to her she threw it back to us. After that I had lost my appetite and did not want a drink anymore. I'm sorry that we didn't fit in with your crowd of friends. I'm sorry that we were bothering you while you were trying to hang out with your friends while at work. I was amazed by how rude they alll were. The other bartenders would look at us and whisper at each other then would start laughing. She kept throwing Indirect comments at us. We didn't do anything but sit at the bar while she was trying to enjoy time with her friends during work hours. Don't get me wrong the food is great but their customer service overall sucks. You work in a food industry. The most important thing is customer service. If you're not fond of people then why are you working at a job that deals with people? Please please owners train your workers. I was hoping things would be different than my last visit. But nothing has changed. The workers only got more rude. I'm very disappointed. Do you guys need to be recorded then put out in the social media world for everyone to see for you to finally train your employees right? Come on bon chon, look at all the complaints you guys get about customer service. Take your money elsewhere people the customer service is not worth it. Or order take out and pray they don't miss anything and the hostess isn't rude to you. I loveeeee the food here but the service just isn't worth it at all. read more

I ordered for to-go twice from Bon Chon. It was mainly chicken wings (both flavors) and I love them. They were tasty and seasoned well. I also ordered some takoyaki, which were decently good. Their chapchae was good and filled with meat and vegetables. I have good experiences with Bon Chon so far as to-go. I wish there are a bit more flavor types for the wings though. read more

I've been avoiding Bonchon because I'm not a fan of chains, and it didn't seem like they were known for authentic Korean food, mainly wings. Finally made it there for lunch with the family. We had chicken bibimbap, jap chae, takoyaki, and plain wings for the pickiest eater. The bibimbap portion was a little smaller than I usually see, and the egg on top appeared to be just a raw yolk (cooked on top of the hot dish), not the whole fried egg I'm used to. The chicken was flavorful, but the dish could've used more veggies. The jap chae with beef bulgogi was very good, and the takoyaki was great. I've only seen these octopus balls on food shows, so it was cool to finally see them on a menu. We were actually warned against the plain wings, because they are so bland and under-seasoned, and had to send them back to the kitchen to be "painted" with soy/garlic sauce (they don't send dipping sauces to the table). A side order of kimchi was pretty standard. All in all, I would definitely go back here, and it's great having a Korean option so close to home. read more

Bon Chon is the prime Korean restaurant in the area. Their waiters are happy and quick to meet your needs. Despite the long period of time you have to wait for their fried chicken (25-30 minutes) they are well worth the wait. The avocado salmon salad is phenomenal and necessary to try if you love yourself. Bull dak is a delicious, spicy mixture of magical taste. For people who require a significant amount of water such as myself they are great at accommodating your needs with a pitcher of water. Bibimbop ia above average and the chicken katsu is savory and baked to perfection. If you're willing to be a little adventurous try the chicken katsu with bull dak sauce. Kim chi is a must for every trip. I've heard they have delivery and must try it. Drinks are good a bit pricy but food is worth it. Please do yourself a favor and visit. Signed Not Joy, Her Better Roommate Sean read more

Ginger soy fried chicken was delicious but service was really slow with only 4-5 occupied tables.

The spicy chicken is fantastic. The bibimbop, however, was mediocre and cold. Go here only for the chicken!

Small place, with pretty good food, though the menu seems to be limited...

We had great service and the food was good- husband and kids loved the wings and I liked the bebimbop. We'll be back.

I've only gotten take out from here but so far haven't had a bad experience! Orders were ready for pick up at the scheduled time. Wings are always great - hot, crispy and not smothered in sauce. Ordered the fried calamari once - it was very greasy but well seasoned. Overall a good place for fried chicken aside from KFC! read more

The chicken wings were great. The kimchee was good as well as aged correctly. Wasn't a fan of thier bulgogi but the wife liked hers. My daughter loved her bimbop. Over all it was a good experience worth the drive down to Masshovania. read more

It sucked! Usually, the food there is good. However, this time the tteokbokki was watery and gross with the rice cakes tasting dry. The chicken was good though. now the only thing I'll order from there are the spicy wings. Definitely a disappointment. If the only thing good order is the chicken, then what's the point of the rest on the menu? read more

The soy garlic chicken and chicken fried rice were great. The portion of the rice was insane (could feed 4 people). The tteokkbokki was not edible. It was super watery and didn't taste like anything. I practically didn't touch the plate and when the waitress came around and asked me if I wanted to pack it, I told her no and that it was not good. I expected to pay for it since I ordered it and tried a little bit of it but the fact that I barely touched the plate at all says a lot and I thought the waitress would at least offer to remake it or offer a discount since I barely touched it. But nope, she didn't say anything and just took the plate away. She also didn't fill the empty glasses with water for my table (that is the most basic part of customer service for waiters/waitresses). I felt really disappointed. I'd definitely return for the chicken and rice but I will never try the tteokbokki again. read more

Rather lackluster. The boneless wings were overdone to the point of being stiff, like jerky. Fries were ok, nothing special. Kimchi was ok. The whole thing was ok. And I somehow managed to pay $8 for delivery. Not really worth it. read more

Just called 12 times to place a pick up order, with no answer. At 5PM on a Sunday, they must have only one person working or something. This is probably the 7th occasion where we have tried to call in a place an order with no answer. 1 star cause the food is good. read more

Poor service. The food is just okay. I asked for a large (30 piece) order of wings among other items. I was dining with family. I asked for some spicy, some soy garlic, and some plain (for my son). The waitress immediately cuts me off and tells me they can't do that. They can only split the order so that half is one flavor, the other half plain or other flavor. Btw there are only 2 flavors offered here so I don't know why they make such a big deal out of it. So I said okay fine well however you need to charge it is fine, charge me for 20 wings (medium) as this and 10 wings (small) as plain. She comes back later and says oh sorry the kitchen says they can't do that. I was perplexed as to why. And she explained they are just very strict about it. She said she had to charge me for a medium as half hot and half soy garlic. And she'd have to charge the 10 plain wings as a small order. So clearly she did not listen to me at all, bc we just spoke about it and I thought we came to a solution. I said yea, that's what I told u to do. I told you it didn't matter how you charge it. I want 10 plain wings for my little boy. I don't understand why that was so difficult for her to understand. Again there are only 2 flavors offered here. Also upon looking at the menu prices, I realized the difference between a large order (30 pieces) vs a small (10) plus a medium (20) was only $3. It really wasn't a big deal to me that she had to charge me an extra $3 to get the plain wings for my son who can be picky. So if you don't like hot wings, there is soy garlic or you can be a pain in the ass like me and have them do less work by not putting any sauce on at all which they might give you a hard time about. I can imagine there are some people who might ask for plain wings with sauce on the side. I can't be the only crazy person who does this..? The food here is not good enough nor is this place trendy enough to warrant the uppity attitude of the staff. They need to remember where their tips come from. read more

Excellent food. The ambience was wonderful. Best Korean food I have had. The service was wonderful

I frequent this location, whether it be by foodler or dining in, and the service is usually amazing. The people working the counter are fantastic. They always welcome me in with a smile and a hello and seem to genuinely want to provide service. Not once have I ever had a problem with anyone working behind the counter. The waiters are usually prompt in asking us what we want to drink and allowing us time to figure out what we want to eat. The food comes out pretty quickly and I am never left wondering where my food is. Although, there was one time where a friend and I were seated and our waiter seemed to be servicing us and then sitting back down on his laptop at a table close to the bar which I found a little off. He didn't seem to care to check on us much and when he did speak he spoke very quietly and seemed uninterested in providing service. But, I went here a few days ago and there was a new waiter working and he was amazing. He checked in on us every few minutes to ask how things were, was very quick to refill our drinks, and really never left us alone long enough to even have us thinking we needed anything because he was so great at providing service. Amazing job in hiring this older gentleman. Delivery is always on time and the food is packaged nicely and labeled accordingly. I recommend this place 100% and plan to come here every week like I have been doing so the past year or so. read more

The anticipation is finally over! Great attentive staff. Amazing service. My chicken was fresh and hot. Bon chon chicken never disappoint me. At last one closer to home. Definitely recommend it! read more

i come here alot for the chicken, great chicken if you've ever had bonchon chicken. Lots of drinks selection also and they deliver!!

Came here for lunch on a Saturday. We were immediately seated. We ordered half and half wings, popcorn chicken, takoyaki and crispy salmon salad. They're all very tasty, especially the crispy salmon salad. The wings, both flavors were so delicious. Only complaint was the side dishes (radish, cole slaw) that were supposed to help relive the spicy mouth from the hot wings has gone missing. Had we not asked we would have no kimchi sauce for the popcorn chicken as well. The waitstaff could have done a better job delivering all the dishes. read more

Ordered delivery service tonight. Order was placed at 6:57pm. It is now 8:38 pm and still no food. Paid 35 bucks and 5 delivery tip to starve. No matter how good the food is, they lost a paying customer tonight. read more

kouch is very attractive he was so nice what nice young man and the food was fabulous just greattttt

Poor service, plate of chickens I ordered came out and I got two big piece of drum sticks and the rest were the size of wing dings, this place is nothing like the Bon chon in Allston, owner needs to come down and retrain the place read more

Ordered delivery. The food was pretty good but was cold when it got here. Thats probably because it took two hours to get here.

We ordered a pick-up and they forgot our order, so we call and tell them, they hang up the call. So we keep calling and they told us to call back tomorrow???? Anyway will never be back again. read more

If you looking for a nice place to eat, Bon Chon in Lowell is the place to be. The chickens I had were golden, crispy and excceptionly good.And the House Chicken Fried Rices is delicious. The waitress was nice and polite. read more

Went there for Lunch today. Lowell is about 1.25 hours from us but we were determined to try the Bonchon wings that my friend raved about. Got there early so the place was not that busy. Got seated immediately. The waitress came to take the order not soon after. I was feeling good thinking that they have excellent and fast service. The first dish that came out was the chicken wings. It came out 20 minutes or so after we ordered so I thought, that is not too bad since they still have to cook it. But the next dish (an order of sliders) came out 15 minutes later, then another one after 15 minutes. Although the chicken was good, I feel the service was too slow. Not only that, the waitress never came back to ask if we need any refill of water or if we need anything else. We have to hunt her down to ask for water and for our check. Our wings came with the sauce already on the wings with no extra dipping sauce. Over all, the food was good but due to the slow service, I don't think I will go there again. The price is also quite expensive considering the food that they serve. read more

This place has the WORST customer service! Went there for dinner with a group of 12, kids included, and had the worst waitress. She took 20 minutes to tend to us after we sat down and that was just to take our drink order! She never smiled once, never brought enough silverware or plates. We literally had to request EVERYTHING, from napkins, to the bucket for the bones. She never gave us water, meanwhile everyone around us were getting refills, and served promptly. She never checked on us. We brought a birthday cake for my son, and she never even bothered to clear out the table. She came out with one person to sing the birthday song. Then she asked 5 minutes later if we wanted to eat the cake!!?? Unfortunately because we were a party of 12, she had to add on the tip! She didn't deserve a dime! I complained to the manager, and that was pointless because she didn't do a damn thing either. Overall this place has the worst customer service. Went there years ago, and thought I'd give a try again, nope never going back! read more