Mediocre customer service. The almonds and cilantro were missing in my girl friend's Asian salad. When I asked for the cilantro it's wasn't even chopped it was like whole on the stems still, so I had to do it myself. My French fries were SUPER soggy and greasy. The only thing that I was satisfied with was the grilled chicken bacon sandwich. read more

Excellent food and service. Can't wait to visit again. I hope they open a location in San Tan Valley!

First time here, loved it! Hubby had the Bacon BLAST for lunch, while I opted for the Volcano. So GOOD! Pancakes were sweet, tasty, and stayed warm until they were gone! Bacon was really good & crisp, too. Then hubby ordered a peach cobbler a là mode. Wow!Service was excellent. We will be back! (BTW, new location opening in 2016 at the old Applebee's location at Alma School & Queen Creek in Chandler. Can't wait!) read more

Came in tonight around 7:30 with three kids and two adults and we were promptly seated. The waitress was initially prompt and took our order. The ordering process went smoothly with one exception in which the waitress stopped mid-order to verify the price on a side order of biscuits. It seemed strange but she recovered quickly. The first salad came out very quickly and I thought "Wow - great decision for a Hungry group with kids." The food came out shortly thereafter and I was very satisfied with the fish fry. Normally I would rate the food a solid 3 stars and perhaps bump up the rating to 4 stars with great service, but unfortunately after our food came out, our waitress literally disappeared. We had to practically beg to get our drinks refilled and we went for long periods of time before she checked on us. The restaurant was not overly busy. I requested that the waitress bring a box out for the food which is normally a sign of "hey - we are ready to leave" but it was at least 15 minutes before we saw her again to request the check after bringing us the box. It was really frustrating and because of the experience, I'm not sure I want to go back. The food is good overall, but I can get equally good food and much better service somewhere else. read more

well what has normally been a good spot had some tough times this morning my eggs bene the eggs were as hard as rock after telling the very nice and mostly effeciante server i asked if she could get me 2 more poached eggs......she did unfortunately it took 7/8 minutes and by that time it was a little late .....UNFORTUNATELY these eggs were a little over done as well ...not like the first ones they were very apologetic and only charged me 1/2 price for my breakfast............should have been free in my opinion ..BUT i will say i have had probley 8 breakfasts there in the last year and all were good ....i usually go in monday mornings read more

One of our faves. Great breakfast portions. Amazing pancakes. Always a wait but it's worth it.

I'm the sort of person who has invested hundreds of hours pursuing the perfect burger. In short, the BIG burgers at Black Bear Diner are above average. Enjoy! read more

Black Bear diner is our families favorite in the valley! Great service, delicious HIGH QUALITY food at great price. HIGHLY RECOMMEND. Their orange juice is freshly squeezed and their hearty pancakes are very filling (and filled with bacon)! read more

Huge portions and consistently good food. Be prepared for a wait during holidays and weekends. They are a Pepsi product restaurant, so that adds another plus for me. Always order the larger breakfast and take some home! If possible, as for Ricki to be your server and you will NOT be disappointed! read more

I've been told many times that I needed to try this place and finally did recently. We had a large group (9 of us) on sunday for breakfast and they were able to accomodate us quickly and without issue. I ordered the corned beef hash partly because they said it was homemade. It was absolutely homemade and delicious! They also made substitutions for me without hesitation. The kids in our party all ordered pancakes and french toast and loved them. I took a taste of the cinnamon roll french toast and just loved it! I was very surprised at the Black Bear Diner! I'll be going back for dinner sometime soon. read more

My husband frequented "The Bear" when he first moved here without me, and we've been a couple times since I joined him. However, I must say that the other evening, we ate at Black Bear, Gilbert and I had one of the best rib eyes I have ever tasted! Tender, juicy, and cooked a perfect med. rare; enough fat to flavor, but none of the chewy mass I often get at higher end restaurants. The accompanying red-skinned mashed potatoes and grilled veggies were just right and not too heavy. Everyone is considerate and friendly (they made an effort to seat us away from a large group of children, even though we were unaware) and service is great here; we enjoy the atmosphere, reading the menu/history, and the overall "vibe". And of course, we enjoy taking home a heaping portion of bread pudding and sauce for a treat later in the evening! read more

Black Bear rarely disappoints! I've been to several in California, and now the Phoenix/Mesa, AZ location. On this occasion I had the Eggs Benedict - California Style with reg. bacon and avocado. Asked for 1 pancake vice potatoes. It came out in less than 10 minutes, hot, tasty and properly cooked! (eggs were properly poached, hollandaise was spot on - for american cuisine) Looking forward to the next visit! read more

Went at about lunchtime on a Sunday, and there was only about a five minute wait. This is a busy little place, but seems worth the wait. The biscuits and gravy were very good, and the portions large. They have a nice selection of mini pies and the entire menu is available all day long. The waitress was very attentive and efficient, and the food was delish. I'll be back! read more

I met several old friends here on 2/1/15 for breakfast. Our food was good but we apparently overstayed our welcome. The man at the front desk and a couple waitresses began to give us dirty looks. I guess the figure they are busy enough that they can be rude to customers. read more

I have eaten at this location several times and I really like the smaller portion Tuna Melt plate. Plenty of food and the servers have all been very friendly and attentive. The desserts look huge and amazing but I've never had the room for them after the main entree. read more

Visited a few days ago around 11:00. Ordered scrambled eggs with spinach, etc. food was lukewarm...biscuit was dry..friend ordered either the Ruben or corned beef...bread was thisclose to being more than burnt..since the chips he got with sandwich were nice and fresh we decided our other food sat around waiting for chips...2 stars because the coffee is good...when server asked how things were we told her and she offered to remake but we had already waited long enough we told her not to bother...I had visited couple months earlier and not impressed then... read more

Not quite a 'corporate chain' but getting close. Food was bland with no flavor and unimaginative. There are a plethora of good places to eat in the vicinity so I'm confused as why there was a wait for a table. The whole front lobby is a mess when there's a wait, people checking in, people cashing out and servers trying to get beer. The staff dressed however they wanted and looked rather sloppy. read more

Pretty good food. Server Jonathan was great. Very attentive. Our first visit, but he paid as much attention us S his regulars. Friendly and professional. read more

Never had a problem with this place the food is great! I had just told my husband this should be our spot for future dates! Anyways I was not happy with the Lava cake I order! I understand it suppose to be hot but not that hot! I burned my tongue!! From my understanding they have use a microwave to warm things up! Even putting the ice cream on the cake it just made it hard and not good to eat tasted burnt! My husband had gone to pay for our desserts he had explained to the staff about it but seemed they didn't care and gave us a 5.00 bear bucks! I was sad I wanted to enjoy a dessert with my husband but I guess I will not order this anymore! I understand that it was close to closing time and a lot of staff was in a rush to get things out and done! It was only 9pm but still we should've gotten that cake taken off our bill.. When you order the Lava cake make sure you check the middle of it before eating it! read more

Came for breakfast at 10am on a Friday. There was no wait. The waitress was extremely friendly and helpful. The food was delicious. I ordered the scrambowl with biscuits and gravy, nice portions. I would definitely go back to try lunch and dinner. read more

We've been going there for three years and really liked it. Then, last year they discontinued my favorite pork cutlets with apples, but we kept going. Last night, I stopped by to have my other favorite, Pecan Crusted Trout. They had substituted an Herb/tomato crust. Not interested in it, I had the Breaded Fried Shrimp. The Panko breading was so rough, it hurt my palate. I think they've lost a couple of customers unless they quit messing with our old favorites. read more

Charming in its own way. Our waitress was energetic, and pleasant. As was the man who refilled the soda for my husband. Neither will be enough to bring us back. The delivery of food was slooowww. My husband ordered the BooBoo Bear Albacore Tuna Salad Sandwhich....he left half of it on the plate. Self explanatory. I ordered the two egg, two bacon, two pancake breakfast. The eggs, were not cooked, the waitress offered to bring me another two. The were cooked less than the first two.....the bacon was overcooked, and seemed to have been cooked earlier in the morning and reheated. The pancakes were also reheated, IN THE MICROWAVE. Rubbery, no flavor, very dense. The syrup was very thin, almost watery. Needless to say, I didn't eat much breakfast. The waitress did comp my breakfast, without being prompted. We ordered a Cherry Cobbler to go, because that is what they are known for. Here is a hint, by a frozen pie crust, a can of cherry pie filling and bake. Less expensive and it will probably taste better. read more

Have dined many times at this restaurant and been very satisfied. However I ate a bowl of chili that made me very sick. I called the diner to talk to the manager and told him about the chili. He did not even apologize and rudely said "I will look into it" and hung up. Not good customer service. read more

Our family went here for the first time this past Friday night. The fish fry was excellent and our waiter (Raymond) went above and beyond with service. looking forward to going back. read more

The food and service was great. I give it one star because the carpet is TOTALLY DISGUSTING!! You will be shocked at how filthy it is. Im single and eat out about 325 days a year. In over twenty years I have NEVER seen carpeting SO nasty. If I was a health inspector, I would condemn the place just based on the carpet. I mean EVERY square inch has spills and stains. The owners should be ASHAMED! I would be embarrassed to work there! Just makes you wonder. If they have no problem with the carpet being THAT NASTY, how clean is the kitchen??? read more

Went to find a good breakfast/brunch place last week. This one has awesome atmosphere if you are into the cabin feel (which I am). The portions are huge and the food is great. Kind of like a Denny's or Perkins but way better. The mini pies up front are a good upsell. Was surprised it was a chain of diners because it totally had that small family owned feel to it. read more

I went to the Gilbert location with my family and I ordered the same meal I did in the Las Vegas diner which I raved about to everyone. I ordered the eggs benedict and what I expected as the same was ruin with the pouched eggs was a hard boil egg cut in half and the pork dry. Luckily the waitress B. was pleasant and funny and the hot lava chocolate cake overcame my disappointment in the meal itself. Overall I still will go again and try another dish. read more

This is our new favorite hang out for southern comfort foods. The portions are massive and the prices are affordable. We have always received decent service. It was a problem finding good southern food, i.e.country fried steak and fried chicken around the valley, this place was a rare find. The chicken fried chicken is really good, crispy and juicy. The breakfast plates are also very good. It is a good thing they serve it all day!!! read more

I have eaten at several black bear diners and I must say the food has been very good at every one of them. usually the service is excellent as well.my most recent visit, which was 02/02/16, as usual the food was excellent, but our waiter left a lot to be desired. we sat right next to him while he was placing an order or whatever at the kiosk, and he never even acknowledged us. he could have said :i'll be with you in a moment" ut we got nothing. others came in and were handed menus and got their drinks right away. I finally flagged down a waitress who got our drinks. he came by shortly thereafter, so I wonder if she said something to him. he did get better as time went on, but he still was not very friendly. read more

My husband and I popped in for brinner. We sat at the bar since there was a wait. The service was fast. We both order two eggs, potatoes and bread. The plate was massive and I took almost half of it home. All that said it was way more expensive than it should have been. I could eat other places that serve large portions for much less. Unfortunately, a lot places that serve breakfast are not open past 2:00. If the undying need for brinner hits me again, I might go back. read more

Portions are huge and a good price for the portions. I'm not a big diner person, but my husband is. It's nothing spectacular as far as taste, which is why I could only give it 3 stars. Overall, decent. read more

Most awesome breakfast place. Portions are huge! My husband and I always split a meal. My teenage son actually gets full. There is usually a wait but it is well worth it. Pancakes are a hit and get a bear claw to go. Makes a great breakfast the next day. read more

Today my wife and I stopped in to have brunch however I wanted the Volcano with hotcakes. We ordered. Soon everything arrived and looked good. As always I asked for sugar free syrup for my hotcakes. Cannot have the sugar. After a few minutes the server walked up and said they are out of sugar free syrup asking if I wanted anything else for my hot cakes instead. Who eats hotcakes without syrup so i declined and sent the order back. End of my hotcake craving. Disappointed but hungry I had to order something I did not want but ordered it anyway. My second try arrived. It was okay but was not what I wanted. I don't blame the server so he was tipped generously. $5 bucks on a $26 bill. At the counter while paying the man standing behind it never asked me how everything was. So I told him my experience would have been better had they had sugar free syrup. Not having any is not going to crash the stock market or cause mass protests but when something as simple as that is not available it makes My wife and I wonder what else could be failing at this location besides not paying attention to the inventory. The guy at the counter acknowledged them not having any sugar free syrup quite quietly but that was it. Personally I felt there should have been some kind of adjustment made like my entree being free due to not being able to fulfill my request. We stop in now and then and things are usually tolerable. Will we eat there again? Probably but if this stuff keeps up and our dining experience is again compromised we will never dine in your place again. read more

I finally stopped going to the Black Bear Diners. Employees seem very unhappy and it translates into everything going on in the restaurant. They have a large breakfast that can be split between two people, but I just can't get past the Horrible service. I walked out before being served last time, it was that bad. It is just your normal greasy spoon with cool decorations and funky menu printed on newsprint, but you could have a steak at Logan's for the price of the breakfast. read more

I've only gone here for breakfast. Portions are good. The food is good. I like sitting at the bar and watching the waiters and waitress shout "out" or "in" when they are going in and out of the kitchen. They have black bear t-shirts, mugs, and other items for sale near the register. read more

we were so hungry-got a great table and a very very nice waiter named Roman---we came out stuffed-I even bought a little bottle of honey......chicken fried steak was wonderful-huge pancakes-wonderful service-thanks roman read more

I know many people rave about this place, but the two times I've been there I have not been very impressed. I have only been for breakfast, so I cannot speak for the rest of the menu. My first complaint is that all of our food was never brought out at the same time. I typically eat with at least 3 other people and my 18 month old and there is always someone waiting on their food for an additional 10 minutes. So basically they either have to sit there and wait while watching everyone else eat, or everyone else's food is cold by the time the final person's food arrives. The last time we were there I ordered an omelet. It said it came with cheese, but there was none in the omelet and a tiny sprinkle on top. So it basically was just a ton of mushrooms disproportionate to the amount of egg. I can probably think of two instances in my life where I have had to send food back, and this was one of them. I asked them to please put cheese in the omelet, like most omelets are made, and when it came back out they it was smothered in cheese. I liked it, but it was obvious they were purposely trying to do the exact opposite of my complaint to be obnoxious. To top it off, the waitress who had been working there for quite some time was completely unfamiliar with the menu. She also kept forgetting our drinks and never brought out a complete meal at one time. It was awful. So, I will not be returning. read more

We've been to the Black Bear a couple of times for breakfast, which is excellent, but never had been for dinner (by the way, we always split the Griz for breakfast and always leave with leftovers...it's HUGE!) We decided to go to the Black Bear this past Valentine's Day to give their dinner a try. My husband had to work a bit late and we had our toddler with us so we were just looking for a nice family-friendly dinner. The wait was about 15 minutes but that was ok. They have a little jukebox in the waiting area and our daughter liked looking at that. When we were seated our waitress was very nice and helpful. We ordered a grilled cheese for our daughter with fries. It was a large portion for a kids meal and came with a free sunday (not a crummy, cheap, artificial ice cream sunday but a good one, with vanilla bean ice cream and your choice of topping). Of course I had to taste her sandwich and it was a really good grilled cheese! Nice bread and good cheese. The fries were excellent too; they were seasoned fries, not just frozen crinkle cut fries that you get at a lot of places. My husband and I split the small portion of chicken fried steak with green beans, potatoes, and a side salad. Even for a small portion it was plenty for us to share. The chicken fried steak was crisp (not too much breading) and the gravy was good. The potatoes were red-skinned mashed potatoes and you could tell they were homemade. The green beans were not spectacular but not bad either. The salad was crisp with fresh cherry tomatoes, red onions, and carrots. About halfway through dinner our daughter became very fussy so my husband had to take her outside for a little bit to calm her down. Our waitress was really sweet and came over to see if she was ok and asked if she could get me anything. I was surprised at how concerned she was! When we went to pay (you pay at the front register) we were pleasantly surprised to learn that kids eat free on Tuesdays! Nice surprise! We ended up paying around $15 with tip and tax for our dinner and our daughter's free dinner. Plus our daughter got a balloon when we left so she was excited about that. We will definitely be returning to this place again! It's a great place for breakfast but it's nice to know it's a good place for dinner too! read more

this place has the most amazing breakfast. usually a long line, but well worth the wait. friendly staff too. we all love it from our toddlers to adults. read more

Checked out this place last weekend so I needed to get my review in. My best friend and her fiance brought us here... we didn't have a choice! Lol. But I was pleasantly suprised- though I really had no preconceived notions either way. The interior looked like it could use an update and there was a 35 minute wait on a Saturday around 10am ish. The staff was very friendly and our waitress in the suspenders (I think they all have to wear them- cutting edge fashion) and hipster glasses (a girl's gotta accessorize!) was very friendly, helpful, and she kept our drinks filled. The food portions were hefty- which is good if you are starving or you could save half for later. My husband and I shared The Grizz and it was huge- eggs how you like them, two sausages, two bacons, a slab of ham, skillet potatoes or hash browns, and two fluffy pancakes. Even sharing we had to take some home. The food was pretty good but kinda greasy spoon to me. The pancakes were the fluffiest I have ever had and tasted like angel food cake to me. My best friend got the 'smaller portion' biscuits and gravy and it was pretty big still so she could share it around- and she liked it. I can't remember what her fiance got.., sorry. After you finish your meal you bring your check up to the front to pay where I almost had to impulse buy a cuddly stuffed black bear. But I made it out without buying a wooden magnet, beer, or pie. Overall, a solid performance and seemingly decent value and pretty good- just not something I would go out of my way to get back to. But- if I got brought back here again- I wouldn't complain and I would get that stuffed grizzly on the way out. ;) read more