Great service Delicious food Ambience is my favorite. Staff is well-trained, and no one is on their phone texting. Always cleaning and setting up for the next patrons. Hostess Neveah was outstanding And waitress Luna never stopped checking on me and her other customers. . Clean restroom. Big portions always. Great prices!!!!! Great job black read more

Inez R. Was so amazing. Fabulous service and great smile and attitude. Will come again.

This is an update from my previous review. The business manager for this location reached out to me within a couple days of my not so happy review. I was impressed with the promptness, the professionalism and friendliness of this manager. I was offered a chance to try this restaurant out again at their compliments. Very impressive. I look forward for another chance at better service than previously given. Thank you BBD read more

Eva was our server Saturday. She is fabulous. Very respectful, kind, and professional. She checked on us regularly and filled our drinks promptly. Tried to do a review on website or receipt per manager's recommendation but unable to. Need to make it easier to recognize good staff. read more

We went to Black Bear Diner for dinner with my two little boys and unfortunately had a really disappointing experience. I want to start by saying our server was great, the atmosphere was nice, and our food came out quickly, which we appreciated. We had only taken a couple bites of our meals when my boys needed to use the bathroom. I took them, and intentionally left my purse at the table so it was clear we hadn't left. When we came back, our entire meal had been cleared from the table. It was incredibly frustrating, especially with hungry little kids. The manager came over and apologized and offered to remake the food, but at that point my kids were hungry, upset, and honestly I was too. I just wanted to leave. I asked if they could comp the meal because this was entirely due to their mistake. The manager then said we should still pay 50% of the bill, which was honestly shocking. Paying half for food we barely ate because it was taken by mistake felt completely unreasonable. After I pushed back, they did end up comping the meal. Mistakes happen, and I understand that. What made this experience especially disappointing was the manager's lack of empathy and apology--especially as a mom trying to manage dinner with little kids. It turned what started as a pleasant dinner into a very stressful and upsetting experience. read more

As soon as I walked in, it felt very rustic and bright. I loved the bear themed wood carvings, decor and all the cute gifts. I was surprised how busy the restaurant was. We had to wait a bit to get seated. I decided to try their biscuit and gravy with bacon and 2 eggs over easy. The bacon was kinda chewy with unrendered fat which was a turnoff. Even bigger disappointment was the biscuits and gravy. The gravy tasted so odd and off putting and the biscuits were huge but very dry and fell apart. Had a bite of hubby's French toast and it was the worst I've ever had. If they weren't so busy I probably would have mentioned something to the server but really wasn't in the mood. Still love the theme of this restaurant but the food was a major letdown today. Service was not the greatest probably due to how busy it was. read more

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It was quite busy when we went around 11AM on a Thursday. I had the French toast with eggs and sausage. I also ordered a side of toast to soak up the eggs. The French toast was very thin and had absolutely no flavor. It was probably the worst French toast I've ever had. Wifey wanted to try their biscuits and gravy but she could not eat it as she said the gravy tasted yucky and the biscuits fell apart. The service was so so and was disappointing like the food. Not sure why this place was so busy as there are so many other options around here. Unfortunately I probably will not return. read more

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The food was good but the service was better! Thanks to Amaris A for making my breakfast wonderful. What professional and prompt server.

I had misplaced my car keys and couldn't lock my car. The hostess sat us in an area we couldn't see the car, so my daughter asked if we could be moved to an area where we could see our vehicle. Michelle apparently didn't like the idea and said to ask our server, Inez. Inez went out of her way to accommodate us. Michelle, on the hand, was not happy with this arrangement. Inez is a wonderful person and continued to wait on us. Very friendly and nice!!! read more

Since getting here in the Phoenix area, I have been to a Black Bear Diner three times. A friend of mine recommended it and I agree with him that Black Bear Diner is a great place to eat. You get a lot of scrumptious food for your money. I've had the biscuits and gravy as well as a veggie omelet. Everything was very good. The service is also wonderful. Our servers and cashiers were always a delight to talk with. They took our order without error and brought our food out quickly. Our coffee cups were continuously topped off. I liked the ambiance. The wall decorations, the outside decorations and even the souvenir store were great. On top of that the bathroom was clean and smelled so good. Thank you to the Black Bear Diner staff for a satisfying experience here in the greater Phoenix area. read more

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Today was my second time visiting this location. I got there around noon, restaurant was clean and was seated right away. My server Ana was amazing. She greeted me with a big smile and brought my drink right away. I ordered the Turkey Club, lightly toasted on white and crispy fries. She asked if I wanted to add avocado and I said yes, best decision ever!! My order came exactly as I ordered it. Ana kept checking up on me and brought my refill in no time. She was very attentive. I really enjoyed my lunch and will definitely be back. On my way out I noticed they have a gift shop with a huge selection of cute stuff. I couldn't help myself so I bought a bear for my granddaughter. I'm definitely coming back!!! read more

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Posted a non stellar review yesterday. Actually got a response. Good right. Nope. Was asked to email details. Did. Was deemed undeliverable. The response on Yelp is all for show. Here is my response that was returned. Think twice about giving them you business and money. Thank you for responding. We did complain to our server. If we hadn't specifically asked about the chicken fried steak it would be on us but we emphasized the difference. She said no it's the real thing. Asked it's a steak she said yes. Even when we ordered our tea we said we want "hot tea". When we told her it wasn't hot "oh I'm sorry. When we complained to her about the mushy patty "I'm sorry I don't know" well if you didn't know why try to brush it off like you do know, go ask people who do. Hubby left about 3/4 of the "steak" on the dish with the pile of gooey cold flour mixture on the side. She never once said let me see what can I do to make it better. There was another table near us and we also heard them complaining about cold greasy French fries. That tells me your fryer isn't even hot enough. Despite our dissatisfaction we left a tip (not our usual 25%) bringing our bill to almost 50$. You need to do better. Your servers need to know they need to be proactive when it comes to complaints about poor food quality. They also need to know how to field questions about food and not pretend to know the answers. I do thank you for reaching out but as the saying goes you have one opportunity to make a good impression and because of your staff you lost yours. read more

We've been to several Black Bear Diner locations around the Valley and in Southern California, and it's usually a safe bet for a typical diner experience. Unfortunately, this location was a big disappointment. We stopped in on a Friday around 9 a.m. with our family, two adults, a 2-year-old and a 4-month-old (baby in a car seat attached to a stroller). It was busy but didn't seem unreasonable, so we expected to be seated within a normal amount of time. There was no one at the hostess stand when we arrived. The checkout line off to the side was extremely busy, but no one ever acknowledged us or let us know what the wait might be. We stood there for close to 10 minutes without being greeted once and eventually had to leave. Getting two small kids out of the car is no small task, and having to turn around and leave meant putting our toddler back into his car seat, which resulted in a full meltdown after he thought we were going to eat. A simple "we'll be right with you" would have gone a long way. Because of this experience, we don't plan on returning to this location anytime soon. read more

I've always enjoyed Black Bear diner, and the steak and egg special is worth stopping in for. The steak isn't particularly great, but it's a satisfying meal, in a nice atmosphere, with very good service. They don't complain about substitutions, which is nice. $4 for a coffee or iced tea is sort of outrageous, but that's today's prices. read more

Black Bear Diner Gilbert - Steak and egg special - American Near Me - Gilbert, Arizona

This place used to be good back in the day. I ordered the meatloaf expecting something that would look like meatloaf, instead I received something that looked like a frozen dinner. The service was average and the interior is stale and outdated. read more

Dropped in this morning for my sisters birthday and the waitress we got was absolutely wonderful, her name was Inez. It looked so busy but she gave us the best service, and our food came so fast and it was hot and fast. The place was overall great, the food was good, and our waitress was amazing! read more

Got a Southwest eggs Benedict. It was delicious. The service was fast and reliable. The ambience is very friendly. It feels like a good home meal. read more

Black Bear Diner Gilbert - WAS chicken fried steak, 2 eggs, toast and can't eat the hash browns. Very good food!! Very good customer service!! - American Near Me - Gilbert, Arizona

Why has it taken me so long to get back here??? I made a quick stop for breakfast in the middle of my work day @blackbeardiner It smelled like home cooked breakfast in the parking lot, greeted and seated immediately, waitress was very friendly and went over some top favorites. I tried a few dishes but this stood out the most. Oversized soft fluffy biscuits, creamy savory gravy with the right amount of salt and seasoning, topped over that biscuit. Perfection! As I am eating I realize I didn't see the chicken and waffle plate on the menu and that was one that always hit for me. I'll definitely be stopping back for another brunch experience. Heck, I may just have to try dinner too. I love me some delicious comfort food! Just a cozy spot to have brunch. I love the little country stop as you walk in. read more

Black Bear Diner Gilbert - Biscuits and gravy - American Near Me - Gilbert, Arizona

Good food and good service. Had the Santa Maria Tri- Tip which was very flavorful. Accompanied by vegetables and mashed potatoes and gravy. Keep in mind this dish is only available after a certain time. Luna provided excellent service. I highly recommend this location. read more

Most adorable resturaunt ever great service good food. SUPER quick serving. Awesome!!!!!

So I went to the blackbear diner this morning for breakfast ordered the Dave's omelette, which is bacon sausage ham in the in the omelette supposedly instead I got a scrambled egg taco all the ingredients spread across the top with the cheese on top of it not an omelette not even an egg taco just scrambled eggs with ingredients on top hashbrowns with cheese and up charge not gold. Coffee was good. Service was OK. The manager came over and knocked off five dollars for the piss poor omelette not sure if I'll be back. It's a mom and Pop type restaurant, as you can see the before pitcher look like it might be an omelette until I opened up the egg and found out it wasn't read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

My parents and I truly enjoy dining here. The food is consistently excellent, and it brings back great memories of growing up near Mt. Shasta, Weed, and Dunsmuir. Petra is one of our favorite servers...she's always kind, friendly, and makes every visit feel special. read more

We will never visit this business again! We would visit the Mesa / 1809 E Baseline Rd, Gilbert, AZ 85233 at least twice a month for either breakfast and Fish fry fridays. Staff are rude and uncaring about special needs of their customers. When I commented to the bus person that they shouldn't be slamming the dishes and glasses into the bucket and onto the table because of my tinitus and hearing affliction, we were asked to leave by the hostess. All I said was " you don't realize what that sounds like to a person in my situation and to go a little bit easier when placing dishes and glasses into the buckets. After being asked to leave and being escorted out like criminals, we will never be going to any black bear restaurant. read more

Met my family here for lunch and it was my first time trying Black Bear Diner. My family has eaten here before and so I had high hopes! I ordered the tri-tip dip sandwich deluxe style with a side salad. My first bite was "ok" the meat was very tough and kinda hard to chew. The second bite I got had the deluxe grilled onions and mushrooms. The veggies instantly tasted of cleaner as if they were sitting near bleach or some sort of cleaning product. It was very hard to get down. As I moved my sandwich out of the way to take a bite of my salad there was a long black hair IN my sandwich, to which would of been my next bite. I pulled the hair out and laid it on my napkin to show the server. Upon showing her, she acted as if she wasn't surprised. All she said was "want another one"? I replied "no I'm ok". (I'm not eating anything else from this place, are you kidding me?). The most disappointing part was that she didn't say sorry, no manager came over to apologize or see if we needed anything else. The tri-tip was comp'd off the bill, obviously someone was aware of the disgusting hair, but clearly no one cared. Red flag: that's alarming. It was hard for me to decide whether to rate a 2 or 3 star review, since my family all seemed to like what they had ordered. However, after contiplating it, a two star seemed more appropriate since this was my experience. *pictures shown are of my food and my boyfriends burger. I did not take a picture of the hair, as I was disgusted and in disbelief* read more

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Food was awful. The avocado toast was a piece of avocado partially cut up on barely toasted bread. The tomato had a cut out of the side that looked like a bad part of the tomato and the fruit cup was slimy. The 1 egg breakfast hashbrowns were served uncooked. We covered our food with a napkin and no one asked why. read more

Honestly brings me back to when i was a 5y old haven't been here in years but hasn't changed a bit food is still amazing really love it here!! read more

I really wanted to be able to review this place more highly but just can't. The reason for the three stars and not lower is because they were willing to accommodate our large group at a late hour. But that's it. When we arrived, most of my party ordered water to drink. None of them could stomach the water. They said it had a weird taste and it actually made some of them feel sick. While we were a large group, our order took almost 30 min to come and that point the food was cold when it was served. Most of us did not finish our food and some did not eat it at all. I think it's possible that the breakfast/brunch menu is better than their dinner. Hopefully. read more

Eat at Bear 2 to 3 times a week. Great food and great employees. The diner is always clean at this location including the restrooms. I did have one bad experience but manager Cecily upon bringing it to her attention apologized and made things right. She was not working when I had a problem, seems when she's there everything is perfect. I do try to know when she's there as the diner seems to run smoothly when she's there. Spending my life as a business owner I like that Cecily is hands on and not afraid to get in there and work. Not like most places even when busy managers sit around and do nothing. Great employee, and great crew that all work together. Thx. Neil Gurrieri 602-882-3194 read more

So we decided to come have a late breakfast to get our day started. We had been to Black Bear once before and enjoyed it. When we arrived our server was rushing to take our drink order, which we totally understand when you're busy. Our drink cups were extremely dirty and the water tasted like dish water, it had a very odd taste. We asked another server for new cups since our server disappeared for 20 minutes. We placed our order and our food arrived 30 minute later; then when our food arrived my plate was super cold and missing the extra items I ordered. Again we tried finding our server but we could not locate her for 20 minutes; then we finally try to flag her down she disappeared again so we asked another service if they could heat the potatoes since that was the only thing that was appetizing at this point. The food had an odd dirty water taste; I can't explain it. Then we finally saw our server when the ticket was being delivered. I am not sure if this was just a "one off" or what was going on but the food quality and service just really seemed to go down. The food looked great, but it was not tasty at all. read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

I love the black bear diner me, and my father used to eat here all the time it's very nice. It's very clean good Customer

Best pancakes, hands down. We love our dinners because of the all day breakfast options. Not only is it good food, there is plenty of it. Lots of menu options too. Service was friendly and timely. read more

We stopped in at Black Bear Diner and ordered the biscuits and gravy along with an omelette and wow, the portion sizes were huge! You definitely get your money's worth here. The food was delicious overall. The biscuits were massive and had that comforting, homemade taste. The gravy was flavorful but could've been even better with some sausage or extra mix-ins for more depth. The omelette was hearty and well-prepared. Our server was friendly and very attentive throughout the meal, which added to the positive experience. Prices were totally reasonable, especially given the generous portions. We'd definitely come back just maybe with a bigger appetite next time! read more

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Had a coupon for a free February pancake, so ordered that and a ham steak for breakfast. Very large, tasty ham steak with no fat nor grissle--just tender ham. The free pancake was actually two extremely large fluffy pancakes with butter and maple syrup. Way more than I could finish. I was seated very quickly and the service was friendly and fast. The food was very tasty. I was stuffed full. The check out was quick and just slightly over $5 for the a la carte ham steak and zero from the huge amount of pancakes. The cashier is located by the entrance/exit to the store and surrounded by Black Bear merchandise. Large portions, tasty food, friendly staff, and reasonable prices--it is no wonder this is a popular place. read more

It's pretty busy Sunday morning at 9:15 AM. The parking lot was almost full and we had to wait about 5 min for our table of 4. Service from the host and server was professional and friendly. It's laidback and cabin cozy inside. My scramBOWL came out about 10 min after ordering it. It was good, but only ate half of it The portions here are HUGE. If you're not super hungry you can share. read more

Black Bear Diner Gilbert - ScramBOWL sourdough toast - American Near Me - Gilbert, Arizona

They sent me a free meal for their 30 year anniversary. I have never been. I went during Friday lunch service. The place was packed so I prepared myself for a long wait. I was seated immediately. I ordered a lot of food including extra stuff besides the free meal to try and settled in to wait. Surely the food wouldn't come out quickly. I kid you not in a packed restaurant from the time I ordered to the time my food made it to the table was under 5 minutes. I'm honestly stunned. I thought the free meal would be small. Wrong again. Massive portions. I ordered a full order of biscuits and gravy not knowing how big it was. It filled an entire to go box. Everything was exceptional and the food was very good! read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

Never tried black bear diner before-decided to give it a try. I made an online order for pick up. Just got the regular breakfast meal. Scrambled eggs, sausage and French toast. I'm not sure if they were short on workers but I waited quite a bit, up at the front counter, for someone to help me... The food wasn't terrible, the French toast just lacked a bit of flavor. Maybe it would have tasted better if I had dined in? Might go back to try other things on their menu read more

Black Bear Diner Gilbert - French toast, scrambled eggs, Link Sausages - American Near Me - Gilbert, Arizona

Came to pick up our order and it was ready for us, no wait! The servings were generous here but lacked a lot of flavor. We would order here again though, I enjoyed the pancakes and the Cinnamon French Toast roll. I also ordered a Vanilla Cold Brew to go and was pleasantly surprised! Overall, not too bad read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

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I got a small portion of tri-tip with mashed potatoes and vegetables. I got three slices of meat. By the time I cut the fat off it was almost as big as the three slices that were left. The tri-tip was the toughest and chewiest that I've ever had. I had to take out a sharp knife to cut it, the serrated knife they gave me would barely cut it. The vegetables were barely cooked and so crunchy it was hard to eat. The service was okay. read more

The food in general is good. I had the turkey dinner. When it arrived it had some gravy on it as well as some on tbe potatoes. I asked the server if he could bring me a little extra gravy. Sure, he said. He came back with gravy and all was well.....until my bill came. He charged me $1.10 for a ladel of gravy! I would have paid anyway,but I was not told of up charge or given a choice to pay for it. I asked him about it and he just said he understood that I was a little preturbed. That's all. No oh I'm sorry, let me see what I can do. Nothing! So, be careful when asking for a smidge more and check your bill! I DEDUCTED THE $2 FROM HIS TIP read more

We frequent Black Bear as they have a huge menu and tolerate my grandkids. It's always clean and the food is very dependable. The servers are nice and patient. Parking is plentiful and even when very busy we have never had to wait more than 30 minutes. It's our favorite Sunday spot. read more