Robert is amazing! I just signed up for unit and Robert showed me the unit, answered all my…read morequestions and was very professional. The other rep there( sorry I don't remember her name) but she was amazing also! Five stars!!!! Thx you!

My family rented a unit here for close to 10 years. Everything was great until about 1 year ago…read morewhen I suspect it was sold to a private equity buyer or a large national chain. My rent, which hadn't changed in over 8 years (too good to be true, I admit) is now being increased every 2-3 months with no notice, just automatically. I can understand small annual increases, but the frequency of these is ridiculous.

The manager Gabe and his assistant Edward were very helpful in my moving. I was able to see the…read morestorage unit before I made a decision. Mission Valley also allowed me to use their moving truck at no extra charge. They have great customer service. I highly recommend this storage facility!

We rented space to store my daughter's items for summer break from college. The whole process was…read moreeasy from start to finish. Even beyond that, when we moved her stuff in, the staff allowed us to use their dolly and same for move out. The staff was super friendly and easy to work with, especially when I left our lock key at home and had to buy a new lock. They were able to assist us quickly to remove our lock and help to purchase a new lock from them. Check out was just as easy. Will rent from again at the end of this school year too.

Disorganized and inefficient. I was there for 2 hours to do the paperwork for a unit I reserved…read moreonline and still was not able to move my truckload of stuff in. I was forced to come back the next day. Then I was told I would not be able to get the $12 additional for rental insurance refunded, even though I purchased my own policy during the delay. I gave up at that point and canceled the transaction. There are lots of storage units in the area and this place was just too difficult to deal with.

사용해보니 가격대비 너무 좋아요!! 특히 1층이라서 상품 상하차가 넘 좋더라구요…read more추천드립니다 저는 Cuckoo San Diego 지점을 운영하는 사람이라서 두개의 창고를 임대하여 쓰고 있습니다

The staff went out of their way to help us by tracking down available carts and providing water…read more The storage place is clean and well maintained. Always feel safe when there.

WARNING BAIT AND SWITCH !…read more Back in February, I went to go rent a unit at this location of Moreno Storage for $34 a month for a 4 x 5' unit. I have no issues until recently. I received the letter that you can see attached that they were going to increase my cost per month for this unit to $101 a month. I completely understand that they may have the legal right to do this but then I think everyone should know about it as I'm trying to let people know that if you rent from them and even a short period of three months, they'll play the bait and Switch game. If that increased my rent by $30 a month I would've been upset but not enraged. In this world, you should be building trust amongst customers, but when you do things like this, how can they trust you or am I just collateral damage that doesn't matter to you? Every single one of their customers should know this, especially if you're getting a unit that you think is at a good price, but the real reason is they're gonna triple it and say that that's the market rate which by the way I checked and that's not the market rate for a 4 x 5Ft anywhere in San Diego. I've included another image which is a screenshot from A1 Storage another provider in the area and as you can see from the image there is a promotional rate. It's states that actually mine never stated that with Marina and their normal cost for a 7 x 5foot unit is $98. That's the market rate and they're saying the market rate is $101 for a 4 x 5 to me this is price gouging. I'm glad Yelp doesn't remove reviews like Google does because they removed my last review about them on Google, which is what they do to all bad reviews so they can try to keep a good standing shame on Google for that.

+1/2 star Decent, clean and close to freeway access. All and…read moreall a good secure place. I got booted cause I was late leaving too many times, this was on me and they were reasonable with the accomodations for vacating. Unfortunately all the future spots blew and had my storages seized and stolen without proper notification. Storing stuff sucks, but this spot actually was great compared to the other nightmares.

If I could I would leave less than a star. This place was really well priced at the time which was…read morereally the only perk. You get fooled by the outside where it looks clean and tidy. The upstairs is even clean. You move your stuff into the storage and of course it gets dusty I can understand that but the infestation of rats is over the top. It was completely unsanitary in my storage unit when I moved my stuff out. Not only that I had throw away so many memories because they were covered with rat poop. There was also evidence of termites throughout the unit. But to be honest termites and spiders and bugs were my least concern. Of all the storage units I've ever had in my life I have never had a problems with rats. I do not have any food or anything that would attract them to my stuff. I didn't even want to get into my car after touching all my stuff that was just covered in this nasty stuff. A shower was the only thing I could think of. Unfortunately I would definitely not recommend this place unless you don't care about your items and don't care about rat poop all over your stuff. I would also say The lady that helps me when I came to move out was not very informative. Renting a U-Haul has never been such a pain. You usually walk in get the keys walk out check the truck and you're on the way. It took over an hour for this process. Do not rent a U-Haul from them. So after this long process I go to my storage unit to find it full of rat poop let me tell you moving out was not a fun thing. Also they don't have an elevator. I definitely give this place two thumbs down and I hope I don't get any diseases from touching and breathing in that toxic air. I should have taken photos, But I didn't even want to touch my phone. I hope the stuff that I did keep doesn't get me sick as well.

Great service and managers! Always knowledgeable and onsite staff is incredible!!!! Highly…read morerecommend!

national city self storage is such a great place to store your valuables. They are amazing!read more

Today was my last day at this storage unit, Sean is an amazing manager he's always been helpful…read moreanytime I had issues they are also very military friendly. Thankyou storquest.

Travis was an absolute GEM and angel when we were trying to check in to our storage unit yesterday…read more He displayed the utmost example of excellent & professional customer service & helped us during a time of stress. This type of service and knowing we have someone there who cares about the customers and how they are treated makes me feel at ease and very thankful that there are just kind humans out in the world. Thank you so much once again for helping me & my friends who were there to help me, Travis!

The on-site Manager is unprofessional, vindictive, lacks the skills to handle difficult situations…read moreand is a liar. I have never felt so victimized and belittled by anyone. After being exceptional tenants for over a decade we were given a Termination of Lease notification. The long and the short of it is that the on-site Manager didn't like that I questioned the increase in rent (75% increase in 3 years) when she took over for the first on-site Manager we had. So when I let her know that we had mold in the unit she curtly said that they couldn't do anything unless I moved my stuff. Unfortunately, they had no open units and I had nowhere to move my items to. A year later I noticed evidence of termites in the unit. When I wrote a formal letter to notify the on-site Manager and the Owner (who, by the way, is impossible to contact) and asked for assistance, I received the Lease Termination Notice not 30 minutes later. And because we vacated the unit ASAP they would not honor the agreement to compensate us for our moving costs. I was supposed to infer that they would only charge me half the rent due for July. But because we moved by the end of June, this did not apply. I was accused of having no common sense, no people skills, and that I needed to work on my customer service skills. I have never felt so victimized and belittled by anyone. So, if you are willing to pay $330/ month for a 10' x 20' storage unit with mold and termites and an on-site Manager who will only be sweet as pie if you don't question her in any way, then be my guest. But I cannot recommend this storage facility to anyone. I gave one star because the area is pretty much safe and the facility is relatively secure.

The people who run the facility are super nice. I m not the easiest customer but these people are…read moreincredible. They know my name and unit number when I walk in and warn me if anything is amiss (such as the elevator being out)