I've had a great experience with this storage facility--honestly worry-free from start to finish. The property is clean, well-lit, and feels very secure, which made me comfortable from day one. Parking areas are clean and easy to access, and amenities like dolly carts are readily available, which made moving items in way easier than expected. All of my questions were answered clearly and precisely, and the office staff was excellent. Jovahna in particular made the paperwork and move-in process simple and straightforward. Everything was organized, professional, and stress-free. I would absolutely recommend this facility and will be referring others. read more

WARNING BAIT AND SWITCH ! Back in February, I went to go rent a unit at this location of Moreno Storage for $34 a month for a 4 x 5' unit. I have no issues until recently. I received the letter that you can see attached that they were going to increase my cost per month for this unit to $101 a month. I completely understand that they may have the legal right to do this but then I think everyone should know about it as I'm trying to let people know that if you rent from them and even a short period of three months, they'll play the bait and Switch game. If that increased my rent by $30 a month I would've been upset but not enraged. In this world, you should be building trust amongst customers, but when you do things like this, how can they trust you or am I just collateral damage that doesn't matter to you? Every single one of their customers should know this, especially if you're getting a unit that you think is at a good price, but the real reason is they're gonna triple it and say that that's the market rate which by the way I checked and that's not the market rate for a 4 x 5Ft anywhere in San Diego. I've included another image which is a screenshot from A1 Storage another provider in the area and as you can see from the image there is a promotional rate. It's states that actually mine never stated that with Marina and their normal cost for a 7 x 5foot unit is $98. That's the market rate and they're saying the market rate is $101 for a 4 x 5 to me this is price gouging. I'm glad Yelp doesn't remove reviews like Google does because they removed my last review about them on Google, which is what they do to all bad reviews so they can try to keep a good standing shame on Google for that. read more

Morena Storage - This is the letter that Moreno Storage sent to me. - Self Storage Near Me - San Diego, California

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AVOID AT ALL COSTS - 340% Price Hike & Unsafe Facility Rating: 1 Star (Zero Stars if I could) I am writing this review to warn every potential customer about the predatory and unacceptable business practices at Morena Storage. I joined only three months ago at a rate of $49 per month. I was just notified--via an outdated, slow, and frankly insulting snail mail notice--that my monthly rate has been increased to $168. That is a 340% increase in just 90 days. This is not a standard business adjustment; it is an egregious, exploitative bait-and-switch designed to trap customers who have already moved their belongings in. The Price Gouging is Only Half the Problem: The facility itself is severely lacking in basic security and maintenance. On two separate occasions during the past month, I encountered the highly disturbing situation of homeless people actively living inside storage units on the property. This facility is unsafe, unsecured, and clearly not monitored properly. We are paying for secure storage, and Morena Storage is failing on the most fundamental level. To summarize my experience: Joined at $49/month, immediately jumped to $168/month. Communication of this massive increase was handled poorly (snail mail only). The facility is unsafe and unsecure, with squatters occupying units. BOO THIS PLACE! read more

Avoid this place at all costs. What started as a $114/month rental turned into $264/month after just three months--a 131% increase, with only a 30-day notice and no explanation whatsoever. I left a voicemail and a message with an employee specifically for the manager, Dawn. She never responded. Not once. The place itself? Totally sketchy. The units are barely secure, the property feels slapped together like a temporary construction site, and to top it off, they cut the access hours so you're locked out by 6pm. That's right--pay nearly $300/month for the privilege of racing the clock just to grab your own stuff. What makes the price gouging even worse is that this kind of bait-and-switch tactic preys on people in vulnerable moments--like moving. When your belongings are already in storage and you're in the middle of a relocation, you're effectively trapped. And if you've already moved away, you're left with zero leverage. It's exploitative, plain and simple. Amid all the nonsense that is Morena Storage, I will say I had pleasant encounters with Veronica (who was covering from an Orange County store) and Luis. They were professional and courteous, which only made the lack of support and accountability from management even more frustrating. This was hands-down one of the worst business experiences I've had. I have no interest in being contacted, and I'm leaving this review solely to help others avoid the same trap. Morena Storage has lost my business for good. Finally, I can't help but question the validity of some of the glowing reviews here. After my experience, it's hard to believe anyone would genuinely describe this place the way some of these posts do. Whether they're incentivized or outright fake, the disconnect is glaring--and deeply misleading to future customers. read more

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This is by far my favorite storage facility. It's close to U-Haul locations. Jovanna is very helpful. Carts are always out and easy to use even on busy days. For the nicer carts you have to leave some ID which is fair. If there are lower levels available it's very easy to change. Over all I like this place. One of the cheaper options with no issues. I been with them for about 4 months and in there most weekends. read more

Most of the time there's only one operational elevator so it really slows things down. Also there's a lot of sketchy people in the surrounding area. There's no trash can to throw away anything. I understand inflation but they raise prices at a pretty steady rate That's much faster than inflation. read more

Slum lords of storage. They raise rates every 4 months. Building is in shambles compared to the original owner. Management is rude and dismissive. Stay away! read more

We were dreading moving day as we are in our late 60's. I chose morena storage because I'd used them years ago and was happy with the results. We arrived there to begin unloading the huge truck and immediately had some issues with the movers.....not good Fortunately the wonderful employee Ja'vonna was there to smooth things out and facilitate our move. Her professionalism and positive attitude would be a great asset to ANY business she chose to work for. If you want to go to a great storage place and have an excellent employee help you out during a stressful time, go to Morena storage (just make sure Ja'vonna is there to help you out ! ) read more

I regrettably fell for the teaser rate at Morena. My son had very few items to store for the summer so we were looking for a small storage unit. We chose the 5x6 for $49/month. Seemed perfectly fair for the small size of the unit. But then the monthly rate started jumping in HUGE increments almost immediately. We are now paying $160/month for the unit. I feel so ripped off. I should have known what I was getting into when the lease document was like 150 pages long. Choose another facility. read more

The agreement was $288 a month. I put it on auto pay. They didnt tell me about a rent increase. So the scam is to offer a deal for the first 3 months to get you in there. Then they jack the rent up right away to make the money back and some. A $127 increase. In less than a year. read more

Morena Storage - Self Storage Near Me - San Diego, California

Warning: Think Twice Before Using Morena Self Storage Do not be fooled by the low introductory rates. I began renting a unit here on April 1, 2025, at $84.00/month plus $15.00/month for insurance -- even though I made it very clear that my homeowners insurance already covers off-site storage. It took over two months, along with numerous phone calls and emails, just to get the unnecessary insurance charges reversed and refunded. I even offered to pay for a full year up front if they would lock in the rate. They refused. Then -- less than three months later, on July 3, 2025 -- they tripled my rent to $228.00/month without proper notice. Under California Senate Bill 1103, any rent increase exceeding 10% requires at least 90 days' notice. They gave me only 30 days. I believe this to be blatantly illegal, and I am filing a formal complaint. This appears to be a predatory business model: lure you in with a deceptively low rate, wait until you're locked in with your belongings inside, then hit you with a massive increase -- knowing full well that most people won't want to deal with the hassle and cost of moving everything out. To make matters worse: There is no after-hours access. If you need to access your belongings after 6:00 p.m., you're out of luck. The elevator system is incredibly frustrating -- you have a tiny 5-second window to punch in your code and choose your floor. If you miss it, you have to start the entire process over again. This is not just inconvenient -- it's intentional poor service paired with exploitative pricing practices. For these reasons, I will never return to Morena Self Storage and strongly advise others to look elsewhere. Don't get trapped by the bait-and-switch. There are far better, more transparent, and customer-focused options available. read more

They jack up the price after 3 months! We were never told when signing up for this unit that the price would almost triple per month. It is also a very old building and felt creepy inside. As a women, I would not come here alone. Don't get scammed by them!! read more

I'm another sucker that fell for the 50% off for 3 months intro. The regular rate was $208.50 per month when I signed up 5 months ago. The first 3 months was discounted 50% to 104.25 for 3 months then it goes to the regular rate of 208.50. That's all well and good but I just got a notice that my monthly rate is going to $358.00. To add insult to injury, there are constant issues with access. Broken gate access just today and many times an elevator is broken or closed due to a meeting BS. The people at the front desk are great but this pricing policy is unethical. Moving soon. read more

Rented a space over the phone and when I went their it was not available. No CS, felt like they tried to scam me.

Dawn and Arianna were more than helpful. Dawn set my reservation for me the next day. Arianna followed up with a call the next day to tell me they were ready to assist me at my convenience. Everything went very smoothly while they handled multiple things going on at the same time. I highly recommend them.The storage units were nice and clean. Good people that help during, what can be a stressful move is what matters most! Thank you, Paul P. read more

Great staff, clean facilities, excellent security. Everything you want from a storage facility.

This storage spot is not only in a perfectly convenient location, their fees are about the best I've come across and their staff is super friendly & helpful. The assistant property manager, Javonna, helped us out from the minute we came in to find the right unit & walked us through coverage options & how to access unit. Perfect experience here. Highly recommend. read more

Morena Storage just raised my rate from $85 to $144 while my items are in there. I am consistently paying and was planning on leaving everything in there from Sept 24 - June 25 - Watch out for them to scam you like this. read more

Our unit was broken into twice in the last year, this time $1300 of stereo equipment was stolen. They raise the rates all the time, and all for nothing! Moving our stuff ASAP! They are terrible. ​ read more

Rental rates keep going up at a ridiculous rate. The most recent for my storage unit was 18% increase after 6 months; with a whopping 30% increase over 1 year. Silly, right? I have happily kept my things at this facility for many years, but this is no longer a good storage facility. Additionally, the facility is dirty, and there are not enough carts, so we often have to wait quite a while for a cart to become available. I suggest you go elsewhere, even if the price they offer you seems good initially. read more

I used Morena Storage from 2018-2020. They were always easy to work with. I needed a storage unit again, automatically went back to them! True, they are under new management, true they no longer offer warm right out of the oven cookies.... But same great service. Very accommodating. Great pricing. The only employee seems to be Dennis and he and his trusty Rottweiler! read more

Finally San Diego has found an answer to cheap housing! At $185 a month how can you beat it? They have gotten more expensive, very dirty, unsafe and less customer friendly. This place is being run into the ground. Yes, I stand by my first sentence: there is at least one homeless person living here, I call him Badluck Burt Reynolds. read more

If I could give zero stars I would. One of the worst customer service ever. Incompetent managers and people work at this location. They have the worst communication and don't know how to speak to their customers. Spoke with the manager Sarah, and all she kept doing was cutting me off every time I had a question. When I first got my storage back in August, I specifically asked if there will be any issues moving out of the unit and she said there's no problem as long as I give her a date. Now that I'm giving her a date they're still charge me for full rent When I'm not even using it? I told her to send me my contract and when I had another question, she hung up on me. What kind of manager is this? Who are these people hiring? She explains how she's been a storage manager for six years, I don't see how that's relevant when your incompetency shows more than your mannerism. Save your money and spend it elsewhere. read more

Last week I rented a unit online, and thanks to Pete, within about an hour I had already moved my first car load of belongings into my new storage unit. Pete guided me through the move-in process seamlessly - answering my questions on the phone, personally helping me sort out my paperwork, and then walking me through the entire move-in and orientation process with a positive attitude and strong attention to detail. Today I moved in some more items, and when I had trouble remembering how to call the elevator, Pete was right there to help me out with a smile. Overall this has been a great experience so far, with great service. Thank you, Pete! read more

Wow, has this place really gone downhill with the new ownership. I have been using Morena storage for three years and just came back to San Diego to move my stuff out. The homeless have taken over this place. It smells like urine and feces. It's terrible. I can't believe what has happened. This used to be a clean, organized, friendly place to store your things, now it has become yet another homeless shelter. Just terrible. read more

Morena Storage - Self Storage Near Me - San Diego, California

I came here today to put some stuff away. I saw the garage doors open, but the office was closed. I saw a girl sitting in the parking lot and she said she had been sitting there for an hour because she needed to pick up a package. She finally left, then I went back to the office and saw someone walk by and sit down at the computer. I walked up to the door knocked. The guy didn't look at me. I knocked again and he looked over at me and then went back to looking at the computer screen. I yelled for him to hear me and asked if they were open. He said We're closed! I said well, your sign says your open daily. I needed a push cart to take my stuff upstairs, they were locked inside the office. Finally he came out and said we're closed today. I recognized the guy. He was the same guy blaming me and two other people for being locked in the elevator 2 years ago. I got locked in the elevator with two unsavory people. I tried calling the office, no one answered. All the while these two people were yelling and having a panic attack. I called 3 times before someone finally picked up in the state of Georgia. I told her my situation and she said she'd call the office. Finally the came and opened the door after 6 or 10 minutes. He scolded us for pushing too many buttons. I told him we only pushed the #1 to get to the ground level. He made me feel bad for something I didn't even do. How careless are they? The call button in the elevator didn't even work and I kept pressing the alarm over and over and over. No one came. It's beyond ridiculous this place has gone down hill. The old management used to have adequate help, they were nice and clean, now this place has shady people running around it where I don't feel safe coming there anymore. read more

This place is the worst. I started renting a unit there years ago when it was under different ownership and it was fine. It's a huge, musty warehouse with narrow hallways, so it was always a little creepy to be in there alone. But the new corporate owners have raised the rent more times than I can remember. It has more than doubled and is set to go up again. This wouldn't be so bad if the price hikes hadn't been accompanied by a precipitous decline in service. Now the building it is filthy and scary. Stained carpets. It smells worse than ever. There are people living there and they park their bikes in the halls, eat there, invite their friends over and bring dogs inside. There have been break-ins. An item disappeared from my unit. Management doesn't bother to remove graffiti from the elevator. The last few times I've been there an alarm -- like the sound of a low smoke-detector battery -- has been going off. All of the inside doors are always propped open, which seems like a fire hazard. I've seen containers around the building collecting water from some kind of leak. I've tried complaining about some of the problems, but it hasn't made any discernible difference. And good luck getting them to accept documentation of your insurance. They just keep adding their own insurance back to your bill. They appear to have succeeded in chasing a lot of the old customers away, which is something considering what a hassle it is to relocate. And to think the previous owners used to offer you a warm cookie every time you signed in at the office! Now I can't get out of there soon enough. read more

When this place was under old management...they were superior. All my family used them and they never raised rates for the 6 years I rented from them. But this new MGMT is horrible. There are many office closures and they raised my rates TWICE in a year by 200%. I was told by Sarah...the manager that "all storage companies do this". So in other words...they are shady. So in other words DO NOT EENT HERE BECAUSE YOU WILL BE BAITED AND SWITCHED. They need to be reported to BBB. Also office hours are not real. They close down 15 minutes early before their stated office hours. I regret ever renting from them because now I have to move my storage stuff to a new facility. I originally rented for under $200 a month and the rate increases this last year...it is now $300. This does not include the move in specials. So bottom line...find another place. read more

We have had nothing but hassle with this place., I received the wrong bill. It had a storage unit that I do not have. I emailed Sarah (property manager) and my emails continue to be ignored. I now have to send them a certified letter and escalate the matter. Also, getting autopay setup was a major issue. They did not set it up correctly even after I called twice and they confirmed it was setup and I was paid in full. I Another issue we had was getting the lease setup. They kept assigning the wrong storage unit type even after we called twice and told them in person. At the time of contract signing it was wrong and they had to void it and do a new one. All of these are unrelated issues. This company does not have effective standardized operating procedures and the staff morale seems really low so every time I follow up I get the different answer or it gets done incorrectly. read more

Shady establishment! Total bait and switch on the pricing for the unit. I signed up for an intro offer with a specific rate after the intro offer to get a storage unit to fit the contents of my condo. Once the 3 month intro offer completed and it went to the normal monthly rate I signed up for, they sent me a letter saying that in 30 days I would have a rate increase. The rate increase is $150. I mean I get a $50 increase but $150 increase is complete gouging. My stuff has been there 3 months and they are already almost doubling the cost to store my stuff. So now I either have to pay the new rate or pay to move my stuff to a new unit somewhere else that is more in line with what I expected to pay per month. I felt it was shady from day one where they said they lost my original contract and made me sign a new one, then they set up auto pay, then harrassed me for payment that should have been deducted automatically. Not to mention they have homeless people in and out of the units with their stuff in the hall ways during the day. Don't get scammed. read more

1st time coming to this facility and I'm pretty impressed! Clean with climate control. Welcoming stocked with supplies lobby. Heck even the bathroom was clean neat I thought I was in a nice resort. My unit was clean not beat up. No freaky smells bugs or ratatouille. Sarah Schuster help set me up. Answered all my questions and showed me to my locker. What more could I ask for right? Then Sarah showed me the complimentary bottle water refrigerator! Morena Storage you folks know your business! read more

That company is trash so is their employees. How yall hire so many lazy workers. They have a job for nothing when those immigrants out there wanting jobs and will do the job right. Y'all stay hiring lazy ass employees. Always have issues with peoples order. They refuse to go through the side gate when main gates are close. They try putting wrong address on my part when Amazon shein all those tiktok websites always deliver my packages there. I'm gonna give bad reviews everytime something wrong with my order read more

Sarah at Morena Storage was excellent and knowledgeable in helping me pick the correct size storage unit for my needs and gave me a great price. I would 10/10 use them again if I have any storage needs. read more

Fair price, plenty of carts, LOVE the loading dock - so handy, especially if you rent a box truck. Morena Storage will also pro-rate, which Public Storage won't do (even if their elevators are broken!). read more

They have been raised my rent for three months straight. I was told when I inquired that an email had been sent telling me that the raise would occur in May. It was raised again in June. Then I received an insincere apology. Time to find a more scrupulous business read more

Been here for awhile now and still can't believe I don't mind going to storage..it's like a second home. Brian and Pamela always remember me and call me Mr. C**** The service it's like going to a nice hotel Go here and avoid the national brands.. You won't be disappointed read more

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Let me start by saying staff here is great and welcoming, every time I come in Judah one of the works is more than happy to help me. I did have a bit of a weird encounter the last time I came to put stuff in my unit. I was out front, there weren't many cars and plenty of parking available. So I was in my car waiting for my husband to get off work to help move things in the unit so I took my 8month old and had her playing up front with me car off and parked. An older white lady with blondish white hair about shoulder length looked to be in her 60s with black glasses in a grey Mercedes no tint was parked in front of us. She was taking her time to drive off as to not be suspicious I guess, but before she left she snapped some pictures of my daughter and I in the car. Which was very weird and made me feel very uncomfortable.I waved at her so she knew I saw her and she waved back and after a minute she put her phone away and drove off. Be carful if you see her, I don't know her end game to all the photos. read more

I have been a customer here at Morena Storage on Sherman Street for decades. New management leaves something to be desired. I arrived on 9/26 and was happy to see new security measures - instead of walking right to my unit, I got a code to use at the door to the inside storage areas. When I opened the door with that code, the stench of mildew and who-knows-what was horrible. Previously sparkling floors were dull and dirty. After getting my chores done at my storage unit (bad smells everywhere), I went to wash my hands in the rest room. No soap, no toilet paper, HORRIBLE smells all down the hall to the bathroom and inside the bathroom itself. The whole place is now setting a new VERY LOW bar for cleanliness. The smell was like rotting carcases of rats (which I know well from my days out in the country at feed stores). When I left, I stopped at the office to tell them the restrooms needed servicing, but the entire office was locked. I have never experienced this in all my years of coming here - they close the whole office during business hours? I'm so sad that this place was sold to US Storage Centers, because the new company obviously does not care much about their customer base. I hate the idea of moving out, but I will do this if the horrible smells continue next time I go to work in my storage unit. Hopefully, this was a one-time thing, a mistake or something they are working to solve. Sad. read more

I've been a customer of Morena Storage for ~ 10 years on and off (see previous reviews). Thanks to the poor choices of the new I expect my business relationship to be done with by the end of this week. Old management and employees were professional, courteous, and understood the ins and outs of the storage business. In doing so the cultivated rich relationships with the customers and grew by word of mouth. New owners . . . the complete opposite. I should have moved out in October 2020 when they started sending political messages to their customers -- Political messages that many of their customers likely disagreed with. STRIKE 1 Their second move was to issue all customers new lock and keys. . . this will become important Then came the incident on May 30, 2021: 11:20 I arrive there to unload some items that had been sitting in my car since last summer. When I sign in I notice that they have removed many of the security checks that the old owners had 12:20 After about an hour of triaging items for storage, trash, back in car I am about ready to go up. I am informed by the manager that she and the one other worker present are about to go on break for an hour and am given instructions on how to call the elevator . . . Seriously what kind of place has all their employees on break at the same time? STRIKE 2 12:40 I arrive at my unit with a cart load of items. I attempt to unlock the new padlock on my unit. The key begins to turn as normal before snapping off with part of key inside lock. 12:52 After spending several minutes trying to get reception I find myself at the building entrance talking to someone live on the phone. I explain my situation and I am told a manager will get back to me ASAP as the situation is understandably urgent. 13:15 Still noone there. I call again. Employee is kind of frustrated that noone would even talk to me. I am also frustrated as I am not getting the accessible storage I paid for. Old owners would have had someone to me within 5 - 15 minutes and problem solved in 45 max. I did not sign up to be held hostage for an hour by 2nd rate equipment. 13:30 They open back up. I explain the situation and that I've been standing around ~45 minutes. Their response: "I'm sorry your only option is to hire a locksmith to fix the problem" "I've been waiting for 45 minutes." "Well you should have known this would happen when I told you I was taking off" STRIKE 3 Un-flipping-professional I should not have to search for and pay for someone to fix THEIR defective equipment If they cannot respond to lock outs more efficiently they have no business being in the storage business. Several other customers who witnessed the exchange actually approached me to offer sympathies (and tips on finding lock smiths). I called later to let them know how disappointed I was with their service and that I intended to cease doing business with them ASAP. I was told They could have cut the bolt all along if only I'd been more calm and patient - STRIKE 4! Didn't you tell me a few hours earlier that calling a locksmith was my "ONLY OPTION"? It pains me to see what was once a great company get run into the ground by management that has no freaking clue about even the basics in customer care. Staff there had many opportunities to stand behind their business and make this situation better. Instead they repeatedly chose to insult my intelligence and play unprofessional games. Also their new security setup does not appear very secure. read more

Rude and incompetent. They lose your info frequently and threaten to charge you when they make a mistake. Anyone want to help me get rid of stuff. Parent passed during Covid and I was forced to use this place. Bad from the beginning but there was no where else to choose at the time. Very poor customer service. They are making a fortune and very rude. Close when they want to as well. Hours are not accurate. read more