Finally got around to writing the review. We used them to temporarily store items for my student in…read morebetween dorm and apartment. It's all true, they're the closest storage to UCSD campus. If you need storage for the summer, call early because they fill fast. Luckily, I started calling around several weeks before end-of-school and was able to the get the size I wanted. They have an elevator with carts for units on the second floor. Front office staff is friendly (constantly offered us water bottles even though we never took advantage, we appreciated the gesture). Once you have your unit and key, easy access by gate code during open hours so mostly self-service. With a student in the area for a few more years, it's nice to know we have this option for another move when needed.

We signed up today; staff (Ms LaShonda) was a true professional. No upsell, no BS, just friendly…read morecustomer service. I told LaShonda what I needed and she was quick with some general questions to better understand my needs. She drove myself and my daughter to the unit while continuing with details. Very informative but also efficient. My 7 year old was with me and I appreciate LaShonda patience the entire time. We ended renting a 10x10 but I also asked for a bottom unit. Lashonda was quick to look up availability and found some potential move out units near my expected move in date. The entire transaction was approximately 45 minutes but it felt faster. Happy we stopped by and the reviews from Yelp certainly lived up to its expectations. I will update after we move in our stuff.

I rarely leave reviews, but I feel it's important to share an honest experience for anyone…read moreconsidering storing their personal belongings here. I was informed by Kettner Storage that my lock was allegedly loose, and without my authorization, they placed their own lock on my unit. While I understand security protocols are important, the way the situation was handled afterward was incredibly disappointing and unnecessarily difficult. I live far from the facility, and with the cost of gas and time, I sent my assistant to simply check the unit. Despite calling from the phone number listed on my account -- the same number they have previously used to contact me regarding payments and account information -- my assistant was denied access because they refused to provide the key to the lock THEY placed on my unit. After multiple calls with the supervisor, confirming my identity over the phone, acknowledging who I was, and having my account information in front of them, they still insisted I personally drive down with my physical ID to access my own belongings. What made this more frustrating was being told "not to take it personally," when the reality is that this caused a very personal inconvenience involving my time, travel, expenses, and stress. There were many reasonable solutions that could have been offered: * Allowing me to email a copy of my ID for verification * Adding my assistant temporarily to the account * Verifying identity through the account phone number and information already on file Instead, I was met with inflexibility and what I believe was dishonesty. I was later told that on April 16th I had allegedly been informed that I would need to appear in person with ID to access the unit. That conversation never happened. The discussion on that date was regarding adding my card to autopay. For people who store important belongings -- especially if you travel frequently, live far away, or may need emergency access through a trusted assistant or family member -- this is something to seriously consider. If a lock issue occurs and you cannot physically appear immediately, accessing your own belongings may become extremely difficult. Storage companies should not only provide security, but also professionalism, honesty, hospitality, and practical solutions for their customers. Unfortunately, that was not my experience here. I truly wish I could leave zero stars, but one will have to do.

One of best storage units I've rented. Marina is great; very personable and knowledgeable…read more Thank you for your response. Update: Might I add that I have used many, many storage units throughout California for over 40 years. This place tops the list, even at today's prices. Always kept clean and accessible so you're confident that your 'life's treasures and memories' are kept safe and secure. One less thing to worry about right?! Thanks again, Marina the Multitasker, for helping me move forward towards my new senior life.

I needed a short term storage solution (2 months) and this place was perfect for that! Everyone…read morethat works there is so kind and helpful. It is amazing that a moving truck for moving into the unit is available through the storage unit company! There are also some great deals available. I would recommend and will use this place again in the future if needed.

When I went in originally to rent my storage, La Shonda helped me. She was great. She took me…read morethere, answered all my questions and got me set up. When I returned to move everything in Todd helped me get the locks on and explained everything. Everyone is so kind and professional. The facility itself is very clean amd it's easy to access everything. I couldn't be happier with this facility. Thank you La Shonda and Todd!!

Mackenzie, gave me exceptional customer service. She detailed every service provided by National/54…read moreSelf Storage. Thank you for making the process easy.

I have rented space here for years now. I have no prior experience in storage rental, so i dont…read moreknow how to judge in reference to other companies. I can say that in the time i have been here i have always been treated well. Courteous and friendly. As far as being secure... i left my storage unlocked one day and got a call the next day about it.

They had everything I needed. Sign up was quick and easy. Customer service was great too.read more

Great clean facility but they keep increasing their prices drastically every year. I have one of…read morethe smallest lockers and it goes up a lot % wise annually. My monthly locker fee just went up over 25%! I'll be looking to move out as the cost doesn't justify storing things. Also I had asked them to follow up on a referral fee and no one ever got back to me.

Affordable move in deals. Easy access to units & available carts is very helpful when you're in a…read moretime of storage need. It's a good local place that isn't too expensive.

Extremely helpful, willing to work with you on finding the right unit for your storage. Building is…read moreclean and secure, I feel good leaving my stuff here. I also like how friendly the staff are at this location. They run promos for half off storage for a couple months which is always great! Good value units for the price.

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I CONTRACTED HANTAVIRUS DUE TO RODENT-INFESTATION HORRIBLE…read moreCOMPANY. A BA-JILLION ZERO STARS. I CONTRACTED HANTAVIRUS AND GOT GRAVELY ILL because rodent-droppings, rodent-pee, dead rodents filled my unit. Their failure to control a facility-wide pest outbreak and allowing a colony of rodents to freely roam the rafters constitutes facility-level negligence and unlawful. Management ignored me and NEVER CONTACTED ME. TREATS ME LIKE GARBAGE. 15.5 YEARS OF PAYING OTAY MESA SELF STORAGE OVER $20,000, AND STILL HARASS ME FOR MONEY. VERY ALARMING THAT MANAGEMENT HAS LIES IN ITS COMPUTER ABOUT CONTACTING ME. ALL LIES. MY PHONE REGISTERS ALL CALLS. NO CALLS FROM OTAY MESA SELF STORAGE AT ALL. NONRESPONSIVE TO ALL MY EMAILS. JUST CONSTANT EMAILS THREATENING ME FOR PAYMENT OR LIEN ON ME. NOT ONE TIME HAS MANAGEMENT CALLED TO DISCUSS/APOLOGIZE TO ME FOR ALL MY PROPERTY-LOSS. I HAVE REQUESTED MULTIPLE TIMES TO OTAY MESA SELF STORAGE TO SEND ME THEIR INSURANCE CLAIM FORM. NO RESPONSE. I CERTIFY THAT OTAY MESA SELF STORAGE MANAGEMENT HAS NEVER ENGAGED WITH ME TO FOLLOW UP ON ALL MY PROPERTY-LOSS BUT CONTINUES TO HARASS ME FOR PAYMENTS AND NOW HAS PUT LIEN. BRAZEN MESSAGE TO ME THAT OTAY MESA SELF STORAGE DOES NOT VALUE MY 15.5 YEARS OF LINING THEIR POCKETS. have paid Otay Mesa Storage from 2/19/2011, over $20,000. Now I have NOTHING TO SHOW BECAUSE OF FACILITY-WIDE RODENT-INFESTATION. ALL PROPERTY DESTROYED. Serious facility or policy complaints. * Pests and Property Damage: Some long-term renters have reported severe rodent infestations, including chewed boxes, ruined clothing, and damaged paperwork, alongside slow response times from management regarding property damage claims. * Strict Fees and Policies: Complaints highlight aggressive fee enforcement, such as steep charges ($200+) for leaving trash behind or late departures ($250), combined with restricted access to trash disposal bins. * Steep Ramps and Maintenance: Customers note that older sections of certain local facilities feature rundown infrastructure, steep inclines, and locked waste receptacles. Locked or non-existent trash bins, forcing renters to haul garbage across steep inclines. * Steep Rate Hikes: Sudden and significant monthly rent increases after initial promotional periods or long-term rentals have frustrated departing customers. NO AIR-VENTILATION/NO HVAC. Rodent/rat infestation in the building. Formal Written Notice to Management Date: October 4, 2026 To: Facility Management and Executive Ownership Facility: Otay Mesa Self Storage (6630 Camino Maquiladora, San Diego, CA 92154) From: Carolina Lanfair Storage Unit Number: A1024 Subject: FORMAL COMPLAINT: Employee Misconduct & Criminal Indecent Exposure of his penis on Premises To the Management and Ownership of Otay Mesa Self Storage, This letter serves as formal written notice regarding a severe safety violation and criminal act committed by one of your employees on your business premises. I WILL SUBMIT TO LIE DETECTOR TEST PAID FOR BY OTAY MESA SELF STORAGE. In August 2026, your employee identified as William intentionally and willfully exposed his penis to me. This incident occurred in the building interior hallway directly near my rented storage space and repeatedly said there are no cameras inside the building, only outside the building. Under California law, a business owes a strict duty of care to ensure its premises are safe, secure, and free from hazardous behavior or criminal conduct by its staff. An employee engaging in lewd or criminal acts while on duty constitutes an extreme breach of workplace safety, customer protection, and liability protocols. This conduct violates California Penal Code § 314 PC. Due to the severity of this employee's actions, I am making a police report and demanding the following immediate actions from your corporation: 1. Immediate Investigation: Conduct a full internal investigation into the actions of your worker, William, regarding his behavior on the clock. 2. Footage Preservation: Review and preserve all security camera footage from the hallways, entryways, and exits encompassing the dates of August 2026 to ensure evidence is locked down for law enforcement review. 3. Corporate Response: Provide a written statement detailing the corrective actions your facility is taking regarding this individual to guarantee customer safety moving forward. Please note that this matter is being escalated to the appropriate authorities for criminal investigation. I expect a written confirmation of receipt of this notice and an update on your security protocols within five (5) business days. I AM FILING A POLICE REPORT SEXUAL MISCNDUCT AGAINST OTAY MESA SELF STORAGE AND ITS EMPLOYEE WILLIAM AND FILING A COMPLAINT WITH THE DISTRICT ATTORNEY OFFICE.

My wife and I just moved here from Dallas, TX and in need of a storage facility. We stopped by and…read morethe customer service is off the hook fantastic, we met Darlene, she has been here for over 19 years and knows the property like the back of her hand. She rented a unit to us but after further conversation realized our new address is in PB/ Pacific Beach. She said they have a facility closer to our home which in fact was only two blocks away and we are to new we didn't realize! She helped us secure an until at that location, she called for us and talked to their manager if that location to reserve a 10x10 unit. She didn't need to help us or call in our behalf but she did, this is fantastic. Service and such a nice person. Darlene, we wish you all the best health, happiness and success as you retire soon. Enjoy this Maine Lobsters and drink plenty of rum drinks in Key West! Thank you so much for your help and welcoming us to San Diego!

Got a small unit, and I love it .Great location and amazon customer service! Definitely worthy !!'read more

Great Experience with Shawn…read more Shawn was incredibly helpful in helping me find the right storage unit. She took the time to understand what I needed, answered all my questions, and made the whole process easy and stress-free. She was professional, friendly, and genuinely went above and beyond to help me find a unit that worked for my needs. I really appreciate his great customer service and would definitely recommend Shawn to anyone looking for a storage unit!

This is the only storage I have ever used. Super clean and super safe. Everyone in the office is…read morepleasant!!! Trust me you will not be disappointed! Love this storage!!!

Fast and easy. experience good customer service. SiARA helped out as soon as I arrived gave me a…read morethorough tour. Very satisfied customer.

staff is amazing, went above and beyond to help me get set up. Aaron was very kind, got me the best…read moreunit he could at the best price.