The facility was safe and secure. Everything was clean both when I moved my stuff in and moved out.read more

Armando took such great care of my car! The entire team was amazing, but a special shoutout to…read moreArmando for going above and beyond. Thank you so much!

Finally got around to writing the review. We used them to temporarily store items for my student in…read morebetween dorm and apartment. It's all true, they're the closest storage to UCSD campus. If you need storage for the summer, call early because they fill fast. Luckily, I started calling around several weeks before end-of-school and was able to the get the size I wanted. They have an elevator with carts for units on the second floor. Front office staff is friendly (constantly offered us water bottles even though we never took advantage, we appreciated the gesture). Once you have your unit and key, easy access by gate code during open hours so mostly self-service. With a student in the area for a few more years, it's nice to know we have this option for another move when needed.

We signed up today; staff (Ms LaShonda) was a true professional. No upsell, no BS, just friendly…read morecustomer service. I told LaShonda what I needed and she was quick with some general questions to better understand my needs. She drove myself and my daughter to the unit while continuing with details. Very informative but also efficient. My 7 year old was with me and I appreciate LaShonda patience the entire time. We ended renting a 10x10 but I also asked for a bottom unit. Lashonda was quick to look up availability and found some potential move out units near my expected move in date. The entire transaction was approximately 45 minutes but it felt faster. Happy we stopped by and the reviews from Yelp certainly lived up to its expectations. I will update after we move in our stuff.

I needed a short term storage solution (2 months) and this place was perfect for that! Everyone…read morethat works there is so kind and helpful. It is amazing that a moving truck for moving into the unit is available through the storage unit company! There are also some great deals available. I would recommend and will use this place again in the future if needed.

When I went in originally to rent my storage, La Shonda helped me. She was great. She took me…read morethere, answered all my questions and got me set up. When I returned to move everything in Todd helped me get the locks on and explained everything. Everyone is so kind and professional. The facility itself is very clean amd it's easy to access everything. I couldn't be happier with this facility. Thank you La Shonda and Todd!!

Mackenzie, gave me exceptional customer service. She detailed every service provided by National/54…read moreSelf Storage. Thank you for making the process easy.

I have rented space here for years now. I have no prior experience in storage rental, so i dont…read moreknow how to judge in reference to other companies. I can say that in the time i have been here i have always been treated well. Courteous and friendly. As far as being secure... i left my storage unlocked one day and got a call the next day about it.

They had everything I needed. Sign up was quick and easy. Customer service was great too.read more

Great clean facility but they keep increasing their prices drastically every year. I have one of…read morethe smallest lockers and it goes up a lot % wise annually. My monthly locker fee just went up over 25%! I'll be looking to move out as the cost doesn't justify storing things. Also I had asked them to follow up on a referral fee and no one ever got back to me.

Affordable move in deals. Easy access to units & available carts is very helpful when you're in a…read moretime of storage need. It's a good local place that isn't too expensive.

Extremely helpful, willing to work with you on finding the right unit for your storage. Building is…read moreclean and secure, I feel good leaving my stuff here. I also like how friendly the staff are at this location. They run promos for half off storage for a couple months which is always great! Good value units for the price.

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I stored my property and paid for 15.5 years due to military. I just went to clear out once Otay…read moreMesa Storage increased my tiny 9 x 7 unit to $205/month. I unlock my storage and all dead rodents in my unit, rodent droppings and pee, my 50 boxes, rats and rodents chewed through and destroyed all my paperwork, my clothes, my shoes, rodent droppings all in my dishes, in my clothes and shoes, rodents chewed through my extra-strong moving boxes, and also chewed through all my toiletries. Entire management has never contacted me/come by to survey all my property damage, and COMPLETELY IGNORE THIS SITUATION AND ME. Noth facility manager and the office refuse to give me their insurance claim form to file claim to their insurance company for $2500. The facility manager anf staff engage in office gossip, and the staff goes out of its way to make clearing the unit very difficult. There is only one garbage bin for the entire facility, and the garbage and recycle bins stay locked. I have to drag trash from the back of the facility all the way to the front where the entrance is. I waste so much time dragging garbage to the garbage bin all the way in the front in 100-degree weather. All this rodent-droppings and pee exposes me to Hantavirus, and there is no air ventilation in the building. And after all this. Otay Mesa Self Storage has ignored all my property damage due to rodents getting in my unit, but had the nerve to send me a bill? The facility manager dismissed rodents as no big deal because he has rats in his apartment complex where he lives. THIS STORAGE FACILITY IS FALLING APART AND NOT WELL MSINTAINED AT ALL. ONLY ABOUT COLLECTING CASH. This storage unit also has VERY NASTY POLICIES to charge $200 for trash left because no garbage are near to discard trash, and also charge $250 if you leave the facility late. ABSOLUTELY AWFUL BUSINESS.

My wife and I just moved here from Dallas, TX and in need of a storage facility. We stopped by and…read morethe customer service is off the hook fantastic, we met Darlene, she has been here for over 19 years and knows the property like the back of her hand. She rented a unit to us but after further conversation realized our new address is in PB/ Pacific Beach. She said they have a facility closer to our home which in fact was only two blocks away and we are to new we didn't realize! She helped us secure an until at that location, she called for us and talked to their manager if that location to reserve a 10x10 unit. She didn't need to help us or call in our behalf but she did, this is fantastic. Service and such a nice person. Darlene, we wish you all the best health, happiness and success as you retire soon. Enjoy this Maine Lobsters and drink plenty of rum drinks in Key West! Thank you so much for your help and welcoming us to San Diego!

Got a small unit, and I love it .Great location and amazon customer service! Definitely worthy !!'read more

Great Experience with Shawn…read more Shawn was incredibly helpful in helping me find the right storage unit. She took the time to understand what I needed, answered all my questions, and made the whole process easy and stress-free. She was professional, friendly, and genuinely went above and beyond to help me find a unit that worked for my needs. I really appreciate his great customer service and would definitely recommend Shawn to anyone looking for a storage unit!

They are the best, so kind, so helpful, they will guide you through the process…read more And the place is so clean!

staff is amazing, went above and beyond to help me get set up. Aaron was very kind, got me the best…read moreunit he could at the best price.

Phone registration was friendly and clear, and the office was welcoming and helpful. Thanks A1!read more