I needed somewhere to keep about fifty houseplants while my condo community was being fumigated…read more Kettner Self Storage was the only business that allowed plants. Michael Wallace helped me pick the appropriate sized unit and explained the procedure and pricing. The units are clean, well lit and climate controlled. The security features of the building made me feel safe. In addition all the other employees (Hi Mariela!) were kind and helpful.

I rarely leave reviews, but I feel it's important to share an honest experience for anyone…read moreconsidering storing their personal belongings here. I was informed by Kettner Storage that my lock was allegedly loose, and without my authorization, they placed their own lock on my unit. While I understand security protocols are important, the way the situation was handled afterward was incredibly disappointing and unnecessarily difficult. I live far from the facility, and with the cost of gas and time, I sent my assistant to simply check the unit. Despite calling from the phone number listed on my account -- the same number they have previously used to contact me regarding payments and account information -- my assistant was denied access because they refused to provide the key to the lock THEY placed on my unit. After multiple calls with the supervisor, confirming my identity over the phone, acknowledging who I was, and having my account information in front of them, they still insisted I personally drive down with my physical ID to access my own belongings. What made this more frustrating was being told "not to take it personally," when the reality is that this caused a very personal inconvenience involving my time, travel, expenses, and stress. There were many reasonable solutions that could have been offered: * Allowing me to email a copy of my ID for verification * Adding my assistant temporarily to the account * Verifying identity through the account phone number and information already on file Instead, I was met with inflexibility and what I believe was dishonesty. I was later told that on April 16th I had allegedly been informed that I would need to appear in person with ID to access the unit. That conversation never happened. The discussion on that date was regarding adding my card to autopay. For people who store important belongings -- especially if you travel frequently, live far away, or may need emergency access through a trusted assistant or family member -- this is something to seriously consider. If a lock issue occurs and you cannot physically appear immediately, accessing your own belongings may become extremely difficult. Storage companies should not only provide security, but also professionalism, honesty, hospitality, and practical solutions for their customers. Unfortunately, that was not my experience here. I truly wish I could leave zero stars, but one will have to do.

Got a small unit, and I love it .Great location and amazon customer service! Definitely worthy !!'read more

My wife and I just moved here from Dallas, TX and in need of a storage facility. We stopped by and…read morethe customer service is off the hook fantastic, we met Darlene, she has been here for over 19 years and knows the property like the back of her hand. She rented a unit to us but after further conversation realized our new address is in PB/ Pacific Beach. She said they have a facility closer to our home which in fact was only two blocks away and we are to new we didn't realize! She helped us secure an until at that location, she called for us and talked to their manager if that location to reserve a 10x10 unit. She didn't need to help us or call in our behalf but she did, this is fantastic. Service and such a nice person. Darlene, we wish you all the best health, happiness and success as you retire soon. Enjoy this Maine Lobsters and drink plenty of rum drinks in Key West! Thank you so much for your help and welcoming us to San Diego!

The facility was safe and secure. Everything was clean both when I moved my stuff in and moved out.read more

Armando took such great care of my car! The entire team was amazing, but a special shoutout to…read moreArmando for going above and beyond. Thank you so much!

Don't Store your stuff here ! There is a METH ADDICT Living on the property she's always screaming…read moreyelling throwing things around. Begging for Handouts. I don't understand why management allows this

Used Pacific Highway Storage since Jan of 2020 and it's been awesome. We recently had an awful…read moreexperience and had to move out of an apartment ASAP, and they were able to get us 2 huuuge units, ground level, right next to each other; AND right next to the door. The girl working in the office was super helpful in making everything easy and convenient for us. I never got the vibe that there were people making meth or anything inside their units and it always felt safe, despite the inherently creepy vibe of storage unit places. Great place, super clean, good rates. Would rent again (but hopefully never have to).

This has proven to be a professional moving company that is honest and has fair prices. I've moved…read morewith them twice in the past three years and both times I've been pleased with their services. I have read that a few people on yelp have had bad experiences with them, but that seems to be the minority. From what I've read there are very specific instances of people being upset about broken items and the replacement process or results not up to par with the customers expectations. But from what I've experienced the movers both times were very careful with my items and thorough in wrapping all my furniture in padding blankets and protecting my old and new house with flooring and wall covers. I'm not discounting other people's experiences or saying that they didn't happen, I just think that these were one off cases. For a moving company with so many satisfied customers and a long track history in the local area they have very competitive prices. I did market research prior to both moves and found the majority of moving companies charge at least $10 or more an hour per mover. So for a move that requires three movers at $10 an hour each, that's a $30 savings each hour. And each of my moves have taken at least six hours, that's at least $180 savings right there. Now this math doesn't take into account extra fees that each moving company seem to have, such as fuel and driving time, but out of all the moving companies I called all of those fees were very similar and perhaps standardized? Between the reviews I read on yelp and the pricing research I've done with each move, this company won my bid twice.

Hello everybody, Just to let you know these guys are absolutely fantastic. I spoke with a…read morerepresentative named Nicole. And oh my gosh her costumer service skills were way beyond top notch. So friendly and very helpful,professional, and knowledgeable and very well spoken. I can just keep writing but take my word for it try them and you will not be disappointed on your choice. Budget friendly great value for the dollar. Thanks so much for your help Nicole. I wish everyone had the same professionalism as you.Take care and be safe and stay healthy.....God Bless

Fast and easy. experience good customer service. SiARA helped out as soon as I arrived gave me a…read morethorough tour. Very satisfied customer.

staff is amazing, went above and beyond to help me get set up. Aaron was very kind, got me the best…read moreunit he could at the best price.

I have been at this storage Facility for over 3 years and must say this is a reliable and…read moreconvenient facility. Located close to Old Town and across from the commuter station its very convenient. I started out with a smaller unit and moved up when I needed more space. As a veteran I must say that the Old Man is very professional and he takes the time to say hello to you and help you with any storage questions you have. Zorina is also very sweet and is extremely responsive to the customer's needs. They ALWAYS call a few days before your due date to remind you about your payment. I usually pay over the phone right then and there; no other storage facility does that!!! They have a regular trash and a recycling dumpster and you can use it if you ask. A great big elevator (actually 2) for large items. Recommend these folks highly!!! Errol

Was here for years, they took over and raised the rent every 3-9 months. Kept breaking the rules…read more Always had rat Pooh and took away bathroom use. Took away trash services, honestly the worse customer service sucked. Especially the remote manager who was never around, Find elsewhere to go, they will do things like buy insurance for your unit out telling you

The staff went out of their way to help us by tracking down available carts and providing water…read more The storage place is clean and well maintained. Always feel safe when there.

WARNING BAIT AND SWITCH !…read more Back in February, I went to go rent a unit at this location of Moreno Storage for $34 a month for a 4 x 5' unit. I have no issues until recently. I received the letter that you can see attached that they were going to increase my cost per month for this unit to $101 a month. I completely understand that they may have the legal right to do this but then I think everyone should know about it as I'm trying to let people know that if you rent from them and even a short period of three months, they'll play the bait and Switch game. If that increased my rent by $30 a month I would've been upset but not enraged. In this world, you should be building trust amongst customers, but when you do things like this, how can they trust you or am I just collateral damage that doesn't matter to you? Every single one of their customers should know this, especially if you're getting a unit that you think is at a good price, but the real reason is they're gonna triple it and say that that's the market rate which by the way I checked and that's not the market rate for a 4 x 5Ft anywhere in San Diego. I've included another image which is a screenshot from A1 Storage another provider in the area and as you can see from the image there is a promotional rate. It's states that actually mine never stated that with Marina and their normal cost for a 7 x 5foot unit is $98. That's the market rate and they're saying the market rate is $101 for a 4 x 5 to me this is price gouging. I'm glad Yelp doesn't remove reviews like Google does because they removed my last review about them on Google, which is what they do to all bad reviews so they can try to keep a good standing shame on Google for that.

Today was my last day at this storage unit, Sean is an amazing manager he's always been helpful…read moreanytime I had issues they are also very military friendly. Thankyou storquest.

Travis was an absolute GEM and angel when we were trying to check in to our storage unit yesterday…read more He displayed the utmost example of excellent & professional customer service & helped us during a time of stress. This type of service and knowing we have someone there who cares about the customers and how they are treated makes me feel at ease and very thankful that there are just kind humans out in the world. Thank you so much once again for helping me & my friends who were there to help me, Travis!

Janela is the best. So is Adan. This place is like my second home, they're very helpful and a…read morepleasure to work with.

I was at the UPS Store on Waring Road a couple of days ago. I was helped by Loretta Hernandez who…read morewas excellent. She went out of her way to assist me and answered all my questions. I so appreciate the service she extended to me and will look forward to visiting this store in the near future. Priscilla E