I had a great experience with Ace Self Storage. The facility is clean, secure, and well-maintained, and the staff is always friendly and professional. A special thank you to Howie for providing outstanding customer service. He was knowledgeable, helpful, and made the entire rental process smooth and stress-free. It's clear that he genuinely cares about customers and goes the extra mile to help. I highly recommend Ace Self Storage to anyone looking for a reliable and convenient storage solution! read more

Ace Self Storage - Self Storage Near Me - San Diego, California

Great support and customer friendly suggestion are the most valuable for me while booking my storage space here. Mr. Howie is a great person we met here today morning when we visited this place after visiting few other storage spaces. He suggested a most appropriate storage for us which we were looking. And I was amazed with his supportive as well as joyful nature. read more

This storage was perfect for what i needed for short term storage..I was able to move in on a special for 3 months ($15) for a 5x10 which was better deal than around town. The facility is clean, modern, and very very secure. I loved renting my space here and will referr others no problem. For what you get the size and price are exactly right read more

I was really stressed about finding a storage unit within short notice, and I left with so much relief. David had such great professionalism, and answers to all of my millions of questions. He was very helpful and informative with any of the concerns I had, and with going over the entire process. I was honestly so impressed with the pricing, especially compared to other storage units within the area. They offer awesome first time special offers as well so make sure you inquire about those! They offer complementary carts for loading/unloading, and it's very easy to access your storage unit read more

Such a nice place and positive experience I had to yelp them! By far the cleanest and nicest storage place I've seen. They have the right tools and equipment to make moving in and out as quick and easy as possible. I had interactions with at least four staff members and they were all perfectly friendly, helpful, and even sweet. You cannot beat two months of free rent, and the price afterward seems to be about normal, but definitely a good deal for the quality of experience. read more

horrible and the worst storage facility i have ever dealt with in my entire life. since december of 2025 both elevators have been out or at least one has been non working. consistently issues with accessing storage due to elevators being out and no service tech called at any point. we will pull our business from ace if tgey cannot do right by their customers. my partner has multiple sclerosis and he cannot even access our unit??! not acceptable not okay. total ineptitude and disregard for every single customer who rents thru this storage facility. read more

Building looks nice but employees are assholes with no common decency and manners. I came here to buy storage and pick up from storage. I parked my large van in front of the office in a parking spot but because of the size it did not fit within the line. Less than a minute later an angry employee yelled at me to move the van when there were 4 other parking spots open claiming falsely I was blocking people and his boss saw on the cameras. It was the worst interaction I've experienced at a business. Very hostile and aggressive immediately. There's ways to speak to people and ways not to. This was a prime example on how not to. This happened on Friday, August 9th at 1233 pm. I am bringing my business to other places that treat others kindly instead of with immediate hostility. I suggest you do the same. read more

Ace Self Storage - Entrance where I parked my van initially and was yelled at. - Self Storage Near Me - San Diego, California

I moved my storage unit to Ace self storage on July last year and I had the best experience, low rates. Always clean, never had an issue at all. Kind helpful employees, clean bathroom and filtered water. I never felt afraid of rain or bugs because it's so clean. Thank you Ace Self-storage for the amazing customer service. I will be happy to recommend you any time. You guys saved me a lot of money compared to my previous storage where there was no bathroom and no one on premise ever. read more

Ace Self Storage - My empty storage unit Yay! I am out. - Self Storage Near Me - San Diego, California

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Very clean storage area hallways are bright and the office is spotless also the restroom is always super clean. I like the professionalism of the staff most especially Mr David Manor. He's always there to help when I need a cart to load my storage plus helps me with my monthly payment either via the phone or while I'm present in the office. I'll definitely recommend the storage to friends. Great service!!! read more

This self storage manager David is very friendly, responsible, and enthusiastic in his service. It is super clean and tidy inside, and it has a very good access control system, making it very safe. In this area, the prices are also the most affordable. read more

Several items were stolen from my storage unit, including electronics and household goods. Rather than hearing my additional questions regarding follow-up, the male staff member I spoke with today hung up on me after speaking over me whenever I attempted to ask a follow-up question. The storage facility associate also claimed that a year's worth of footage had been reviewed in a day without giving me the opportunity to tell him that my lock had been tampered with and had been replaced. He also told me that there was footage throughout the facility, even though the manager yesterday had told me that there is only video footage in the elevators and that there are no cameras in the hallways facing the units. When I attempted to call back, the employee did not pick up the phone. In addition, when I was moving out, I asked about receiving pro-rated rent and was told this was only applicable 2-3 days after move-out. However, I found my rental agreement, this was applicable for 5 days, which meant I was eligible. This required me to spend additional time contacting the storage facility and left me wondering if they had been hoping to keep this rent money rather than return it to me. If you are seeking an unsafe storage facility with rude and dismissive customer service, this is a good fit for you. read more

Some of the employees are very nice and professional. One of the employees (named Mike or Michael) is ultra aggressive and confrontational at anything that irks him. I have seen him yelling at some of the tenants since he has been there. 2 of the tenants were women and were visibly upset and 1 looked like she was about to cry. Mike is almost the size of a linebacker. Some tenants are afraid of Mike and 1 told me they were moving out because of him. The rent is average priced compared to other storages in the area, but they do not have Mike as an employee. These tenants are not doing anything that warrants the aggressive, rude, and demeaning responses from Mike. If you are a woman, do not rent from this location. Mike is regularly here. If you are a man, think twice before you do so. Mike treats men better than women, but he will lose his temper with them too. There are several storages in this area, and I am thinking of moving out myself, just so I do not have to deal with him, or end up at the receiving end of one of his scream fests. I like the other employees at the location, but even they seem to be afraid of him. He does not have the temperament to deal with customers, or customer service. read more

Ace Storage on Mirarmar Road did a great job for me for over three years of continuous storage and starting with two storage units and then one and then I finally closed out the last one just the other day. These facility was always available. It was always clean. People were always available to help. Never had any trouble whatsoever with any items taken or even any attempts to to break in though it's very safe very clean and the staff is always helpful. It's a great place to store your stuff if you need to as you know, it will be taken care of in a climate control location and you won't have to worry about security thank you. A storage on Mirarmar Road excellent job. I would give a Storage five stars. read more

Very clean facility and the staff also very friendly and helpful . Went out of the way to help make moving easy with lending us an extra dolly. read more

I wanted to commend the front desk staff at the Miramar facility for their superior service. I've been a customer for 2 years and have had nothing but top notch customer service. David, in particular, is very professional and has always provided great support to help me with my storage needs. read more

There are literally people running stores out of the first floor here. There is a cowboy boot store in one unit and an office chair store on the next. It makes the place more crowded, and difficult to get around. Also speaks to managements complete lack of care. It is super obvious what is happening here. Also to Dianne, stop gaslighting us, you have raised the rates on me twice since I have rented. And the sign posted outside say the hours. They are not 6am to 8pm. Good to know that you are liars as well as unethical business people. I am coming tomorrow at 6am. If the gates don't open , I will contact the BBB. Also of course you couldn't find me because I wouldn't share my name on Yelp because I fear retaliation from unethical companies like yours. read more

Still the best in the West! Staff is still amazing, best prices around and they go the extra mile to make their customers happy! Definitely still recommend! Thanks everyone read more

Great service, cleanest, most secure storage I've seen for very competitive prices! Well lit, concrete ( not nasty particle board) and VERY accessible. Shout out to Cece and Joe for being awesome! read more

I needed a last minute storage unit and I found Ace on Miramar Road. Prices are very affordable, staff was very courteous and helpful. I really liked how clean the facility is and also there were plenty of carts to use to help get my stuff from the car to my unit...If you are looking for an affordable, clean place to store your belongings, Ace on Miramar is the place to go....Kudos to the workers for being so helpful and courteous and making things go nice and smooth. read more

David was very helpful and a great man. I recommend ACE self storage to anyone who has storage need.

I've always experienced friendly & attentive service, and no issues here :) Also they have good move in specials, def recommend

Top notch storage facility! I've rented with others and I'm sorry I wasted my time and money. Staff is great at Ace and the units are clean. Very affordable. I like how they have cameras and are constantly making sure our valuable items are safe. Would definitely recommend to anyone who is looking for a nice, peaceful place to store their goods. read more

Went yesterday afternoon to check out some spaces and the staff was very helpful and kind to answer all my questions, I was surprised how clean the building was as well I'm used to finding these places dirty but this one was clean all around especially the bathroom read more

I have been using so many storage facilities for my business for the past 14 years and Ace Storage is definitely one of the top storage places. The office employees are always nice and helpful. The facility is only few months old and units are very clean. They give you a lock for the unit so you don't have to worry about it. read more

Ace Self Storage - Self Storage Near Me - San Diego, California

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The hours on the web site ARE NOT the correct gate access hours. I found out at the gate the night before my daughter was moving for college. Had to reschedule the movers. The new surprise hours (see photo) are M, T and Friday 9:30am (that's practically lunch if your moving random c*** into a storage unit) close at 6pm (ok, so if your lucky enough to get out of work by 5pm, jump in the car and fly right on down Miramar Road at 20 mph.. because it's never bumper to bumper lol, then that should put you and all your children's childhood keepsakes at the storage unit access gate just in time...7 maybe 8 mins if your really lucky and hitting all green lights.. come on.. who that lucky read more

Ace Self Storage - NEW Gate access hours 10/14/22 - Self Storage Near Me - San Diego, California

Awful experience with this place. For a while they just put up a sign at the gate that the hours were limited from 6:30am to 6pm. This went on for weeks and I couldn't make it there after work for a whole week. Would it have killed you to email or call your customers? So they didn't drive all the way there just to find out you're closed. I got there once just before 6 and they said "sorry were closed come back tomorrow". So I told them I really needed something from my unit. They let me in but said I had a few minutes. When I got to the door it was locked and my code wouldn't work. She went on the intercom and said "actually I can't let you in". Awful experience. Bumped into other customers on the premises and at least 3 times did I talk to others who were very frustrated. Would never use this place again. read more

To the guy whose belongings were stolen: Ask the maintenance man or the Blond haired lady where your missing things went, if you get my drift. The DM won't help you. She's lazy and doesn't care. To the guy whose belongings were stolen: Contact the cops or the storage owners and see if they will help you. And store at a bank for your extreme valuables. Never a storage unit. We had to buy a solid metal storage container and put in on our work lot so we didn't have to worry about losing our tech equipt. read more

Hi I'm a contractor and needed extra space for storage. I chose this facility because the staff was great. They were helpful and courteous. The facility was clean and easily accessible. I would definitely recommend this place to anyone who needed storage. I cannot say enough good thing about this place They made my experience pleasant. The rates were very competitive. All in all I chose this place because the staff was so pleasant it made my experience pleasant and painless. Best overall customer experience. read more

I would like to amend my review. When I contacted them and pointed out that their increase was most unfair to me, they agreed to reduce the increase by half. I very much appreciated their consideration. They assured me that their rates were comparable to area rates. As I said, I have always been happy with the cleanliness of the facility, which I found superior. read more

So I recently went into this place to discuss storage options and ended up speaking to a woman named Dawn. All I can say is WOW! I was super impressed with her customer service right away. Very knowledgeable, polite, and even funny. I can tell these guys go above & beyond. Very clean place. Sooo...thanks for the help and great tips! read more

I found myself in need of a storage unit for a few months. I had made a few calls for pricing & was impressed with the level of service I received. The lady who took my call took the time to ask some basic questions to assure I was getting the correct size unit for my needs. Not one of the other companies I called did anything other than give me prices & try to pressure me to come in. She invited me down to look at the facility & show me some units. I finally made it down today to look at (and ended up renting)units. Again the lady went over my needs including things I never thought of like how much I need to access the boxes that will be stored in the back and how high up I want to store things. Knowing I need easy access to those things & planning for it will end up saving me a lot of valuable time. The process of renting was pretty straight forward. She made sure I was aware of the policy's and rules (basic things like I can't sleep in my unit). The place was clean (its a new facility) and easy to find. read more

do not rent from this company. my storage locker was broken into last year because people who did not rent in the building were able to access the parking lot, the building, and the floor my unit was on. my locker was locked, but due to Ace's inability to secure our units (thieves were able to climb over the wall of my unit and pass through my items), I lost about $3,000 in outdoor gear. multiple employees confirmed with me that this had been a known problem, however we were not notified that people had been accessing the building after hours without permission until someone reported the first theft. they confirmed that this was an ongoing problem that management was aware of. when i reached out to Ace management, i was told by a desk worker that it's not their problem and that i should have purchased their insurance. she questioned if i had actually secured my unit and if this was my fault, even though she had already admitted that this was an issue. this employee continued to question my story while i filled out the police report. after reaching out to the general manager, i had the same experience. there so many storage places on Miramar, DON'T PICK THIS ONE. security is not their priority and they will not care/help you/resolve damages if their building is accessed without permission. read more

I was telling a friend of mine I needed to do something about my current storage situation and she recommended Ace. I ended up renting a space there and was surprised at how easy they made it. Besides a ridiculously low introductory rate, their regular rental rate was about half of what I was paying for storage at another company in Mission Valley. The rental staff (Dawn) was knowledgeable and professional, and the process was quick and painless. I'm impressed, and will recommend them to my friends, too. read more

Dawn was amazing informative and helpful. She made everything easy to understand. Great one stop shop and all around experience. The facility was very clean also. Over all she made a difficult day much easier. I would definitely send others to see Dawn at Ace Miramar. read more

This location has the friendliest staff, particularly the manager who is knowledgeable, courteous, and has great customer service presence. She explains everything clearly and makes moving in uncomplicated. The location is impeccability clean and spacious. So, continue with the great service. read more

Came in to price shop for a storage unit , right away the staff was so friendly and welcoming they explained everything thoroughly and made everything so easy they showed me a couple units and from just the first glance it was a super clean facility and the units where so spacious with high ceilings . The prices where nice i decided to end my price search and go with this one . read more

FRIENDLY, PROFESSIONAL, KNOWLEDABLE, CLEAN, RELIABLE, cool music playing in the office. I've used Ace more than once and I feel comfortable storing my belongings there. THANKS ACE! read more

It's been a pleasant experience for us! This storage company is very reliable, affordable and super clean! The staff are very responsive, helpful and friendly! I will definitely recommend them and will use them again in the future. Thank you Ace Self Storage! read more

OMG...Finally something positive happened to me! My water heater blew and I wasn't home, leaving $30,000 in damages per the insurance company. They were going to pay for my lodging, and for me to put my belongings into storage for the months that it was going to take to have everything fixed. Seems easy right? Wrong. I went to a few places that were dirty, unorganized, or where the people running it didn't seem to care about me or my precious belongings. Then I went to _Ace Self Storage in Miramar. It was visually all good..., clean, organized, and respectable looking. The biggest win though was Dawn, the manager. She was bright and cheery, and really seemed to care and understand, that during the stress of Covid, and now with the added stress of my personal disaster, that I needed help. She made me feel prioritized, safe, and relaxed, for the 1st time in a while. Thank you Dawn. read more

ACE Self Storage Miramar is excellent. The introductory rate for the first two months was unbelievable. The unit and building are very clean and modern. I think the building is only two years old. The people that work for ACE Self Storage are very helpful and a pleasure to talk with. I like that I can pay my bill directly from their website and they can also setup autopay. I was impressed the moment I walked into their beautiful lobby. A couple of my coworkers also rent storage units there based on my recommendation and are equally impressed. Thanks guys. I am very happy with you and feel that my belongings are safe due to your sophisticated video surveillance system. read more