I would not recommend Stor'em Self Storage to anyone. My unit was broken into, and to my shock, I…read morefound out there are no cameras inside the building--so there was no way to prove who did it. The thief took what they wanted and left their lock on the door so they could come back later for the rest. On top of that, the place has a serious problem with vagrants hanging around and even living out of some of the units, which makes the facility feel unsafe. To make matters worse, I discovered rats had damaged some of my belongings (what hadn't been stolen yet), which clearly shows they don't keep up with pest control. When I brought these issues to management, they were completely unhelpful and apathetic--zero concern or effort to address the problems. The hours are also very inconvenient, and even when they are supposed to be open, there's often no one there to assist. If you're looking for a secure, well-maintained storage facility with decent customer service, look elsewhere. Stor'em Self Storage is not worth the risk.

From the owner: Stor'em Self Storage is a family-owned business that specializes in providing the best storage…read moresolutions for every budget. Our priority is to provide the best customer experience when storing with us. Our staff is committed to making the rental process simple and stress-free. We will answer all your questions and provide you with the best storage option tailored to your needs. Give us a try; if you find a cheaper price within a 5-mile radius, we will match the price.

Had a mix up but their customer service is great and fixed the issue. I recommend them if you need…read moreaffordable storage with good service.

Was here for years, they took over and raised the rent every 3-9 months. Kept breaking the rules…read more Always had rat Pooh and took away bathroom use. Took away trash services, honestly the worse customer service sucked. Especially the remote manager who was never around, Find elsewhere to go, they will do things like buy insurance for your unit out telling you

I have been using this same uhaul for the past 4 years and let me tell you don't let the look of…read morethis place fool you , you'll get good service. I have to shout out the Manager Rick for always helping me get the right equipment and for his top notch customer service. if I had one critique is that it is a bit busy on the weekends but even when it's crowded the staff is professional and helpful. Pro tip the app really helps getting in and out faster .

Wow, well the best thing I can say about this place is that the job was done and the hitch that was…read moreput on functions. Also, the guy at the front desk was friendly albeit hard to find! I came in with an appointment to get a hitch installed at 1:00. I arrived on time but could not find anyone in the desk area. I went outside and looked around and didn't see anyone either. After looking at where a car was up (presumably being worked on) and had no one around, i went back inside. When I went back in, the guy at the front desk was there. I told him I had an appointment and asked him about how long it would take to have the hitch installed. He went outside to check with the install guys. He came back and said they must be at lunch. But He said about 1-2 hours is typical. I asked if they would call when they weee done, he said yes. I gave him my keys, filled out the paperwork and went on my way to meet a friend for lunch. After about an hour and a half hanging with my friend, I called to find out the status of my car. The front desk guy put me on hold to check. When he came back he told me they had not started my car yet and they must be out to lunch. Ummm...okay...Flabbergasted and unsure what to say, I told him I would call him back. I told my friend about it, thought about it and then my phone rang. It was the front desk guy. He said it was best to reschedule my appointment since the guys weren't back yet. I said okay. I rescheduled for the following Friday. About 15 minutes later I get another call and the front desk guy says that Friday appointment isn't available because the hitch guys are not here that day, could I come in Thursday. I found a time and worked it around my doctor's appointment that day. At this point, I'm really irritated and so angry. I had made a special trip for this appointment and planned it around my whole schedule. Finally, my friend takes me back to pick up my car. She comes inside with me. I said I was there to pick up my car. He says, "oh yeah, we got the work done." Shocked, I said, "what?" "We were able to do the hitch." "Okay..." I replied. I paid and I left. What a roller coaster of a ride you will go through to get work done here. That's all. I just don't have the spare time in my life to be jerked around like that. They finished the job but not without craziness. Make an appointment with caution. God only knows what happens when these guys are not there for HOURS.

I had the pleasure of being helped by mike as kettner self storage! He was knowledgeable and…read morepatient with my needs! The facility was also very clean

I rarely leave reviews, but I feel it's important to share an honest experience for anyone…read moreconsidering storing their personal belongings here. I was informed by Kettner Storage that my lock was allegedly loose, and without my authorization, they placed their own lock on my unit. While I understand security protocols are important, the way the situation was handled afterward was incredibly disappointing and unnecessarily difficult. I live far from the facility, and with the cost of gas and time, I sent my assistant to simply check the unit. Despite calling from the phone number listed on my account -- the same number they have previously used to contact me regarding payments and account information -- my assistant was denied access because they refused to provide the key to the lock THEY placed on my unit. After multiple calls with the supervisor, confirming my identity over the phone, acknowledging who I was, and having my account information in front of them, they still insisted I personally drive down with my physical ID to access my own belongings. What made this more frustrating was being told "not to take it personally," when the reality is that this caused a very personal inconvenience involving my time, travel, expenses, and stress. There were many reasonable solutions that could have been offered: * Allowing me to email a copy of my ID for verification * Adding my assistant temporarily to the account * Verifying identity through the account phone number and information already on file Instead, I was met with inflexibility and what I believe was dishonesty. I was later told that on April 16th I had allegedly been informed that I would need to appear in person with ID to access the unit. That conversation never happened. The discussion on that date was regarding adding my card to autopay. For people who store important belongings -- especially if you travel frequently, live far away, or may need emergency access through a trusted assistant or family member -- this is something to seriously consider. If a lock issue occurs and you cannot physically appear immediately, accessing your own belongings may become extremely difficult. Storage companies should not only provide security, but also professionalism, honesty, hospitality, and practical solutions for their customers. Unfortunately, that was not my experience here. I truly wish I could leave zero stars, but one will have to do.

Don't Store your stuff here ! There is a METH ADDICT Living on the property she's always screaming…read moreyelling throwing things around. Begging for Handouts. I don't understand why management allows this

Used Pacific Highway Storage since Jan of 2020 and it's been awesome. We recently had an awful…read moreexperience and had to move out of an apartment ASAP, and they were able to get us 2 huuuge units, ground level, right next to each other; AND right next to the door. The girl working in the office was super helpful in making everything easy and convenient for us. I never got the vibe that there were people making meth or anything inside their units and it always felt safe, despite the inherently creepy vibe of storage unit places. Great place, super clean, good rates. Would rent again (but hopefully never have to).

WARNING BAIT AND SWITCH !…read more Back in February, I went to go rent a unit at this location of Moreno Storage for $34 a month for a 4 x 5' unit. I have no issues until recently. I received the letter that you can see attached that they were going to increase my cost per month for this unit to $101 a month. I completely understand that they may have the legal right to do this but then I think everyone should know about it as I'm trying to let people know that if you rent from them and even a short period of three months, they'll play the bait and Switch game. If that increased my rent by $30 a month I would've been upset but not enraged. In this world, you should be building trust amongst customers, but when you do things like this, how can they trust you or am I just collateral damage that doesn't matter to you? Every single one of their customers should know this, especially if you're getting a unit that you think is at a good price, but the real reason is they're gonna triple it and say that that's the market rate which by the way I checked and that's not the market rate for a 4 x 5Ft anywhere in San Diego. I've included another image which is a screenshot from A1 Storage another provider in the area and as you can see from the image there is a promotional rate. It's states that actually mine never stated that with Marina and their normal cost for a 7 x 5foot unit is $98. That's the market rate and they're saying the market rate is $101 for a 4 x 5 to me this is price gouging. I'm glad Yelp doesn't remove reviews like Google does because they removed my last review about them on Google, which is what they do to all bad reviews so they can try to keep a good standing shame on Google for that.

This business deserves zero stars. This used to be the best run and cleanest storage facility in…read moreSan Diego. But several years ago they were purchased by US Storage and the business got worse every year. Now it has filthy elevators and hallways, smoke detectors beeping all the time, drugged up homeless people taking drugs and wondering around the hallways, unprofessional employees who often close the office and come back late, almost constant attempts to raise the rent, a security guard because of violent former tenants, late morning opening times, etc. Morena is so poorly run. It's a real shame because it was once so great.

This is my first time using a storage unit and so far it's been a wonderful experience. Moving is…read morestressful and luckily using public storage has been one of the easiest parts of my move. Gesselle was the attendant who helped me find my unit and utilize the PS app (I love the unlock feature!). She was helpful and answered all of my questions. It was so nice to be met with a friendly face during a challenging time! I would definitely recommend public storage.

We rent 3 units from this Public Storage location and for all 3 units, we received notice of a…read moremonthly (substantial) payment increase within the first 6 months without fail. Unrelatedly, the most recent unit we rented (as of last year) has been subject to massive amounts of debris and "dust" as a result of construction. I went to return some things to storage in April and discovered SUBSTANTIAL dust and debris coverage over every inch of the unit, and our belongings. There was a tractor parked in the parking spots directly outside the unit. This unit is a ground floor unit and when we raised the issue of the dust and debris to management (along with pictures, included here), we were told that this was the risk we assumed with a ground floor unit and the only offer was to give us painter's tarp to cover the front of the unit (ourselves). For context. We only moved our things into this unit in fall 2025. The amount of dust and debris covering our belongings is what you'd expect of things living in an attic for nearly a century, not 6 months. We have no idea what the content of the dust and debris is--it's possible it contains toxins like asbestos or lead, or who knows given the age of San Diego infrastructure. We were so put off by this, and the failure by management--it's a major liability for the company to take on without adequate mitigation. We are reviewing this legal matter but hopefully others can now be aware of this issue and make sure to address it swiftly. Keep photos and keep records.

Sheila was an amazing help and knew her position very well... She assisted us with 3 mins to…read moreclosing and made sure we were taken care of and not rushed. Thank you!

The facility was filthy, and my storage unit was infested with both roaches and ants. I was…read moreinitially attracted by the "first month free" promotion, but that turned out to be misleading. Since I moved in on May 10, the "free month" only covered the remainder of May. Then I was charged $398.93 on June 3 and $478 on July 3. Those prices are outrageous for a storage unit with a pest infestation and poorly maintained grounds. I recently transferred my belongings to a different storage facility that is clean and well maintained. Unfortunately, while unloading, I discovered ants crawling on my boxes and roaches inside the U-Haul. That confirmed the pests had come from the Public Storage unit. Before I could even leave my new storage facility, I had to spend additional money on ant and roach traps in the hope of preventing the infestation from spreading to my belongings. The entire experience was incredibly upsetting. I actually cried before leaving because I felt so violated. It makes me want to throw away everything I own because I no longer feel confident that my belongings are clean. No one should have to pay hundreds of dollars a month to store their possessions in a pest-infested unit. For the amount this facility charges, customers deserve a clean, well-maintained, and pest-free environment.