Extremely great service. They were so helpful and totally able to adjust my deliveries on the fly as my move plans changed. Everyone I spoke with on the phone was amazing and my delivery person Dan was just as nice and helpful as he could be! read more

Great location, and the staff is very welcoming and friendly. Today I stopped by Big Box Storage to rent two small wooden units for my belongings. They are true professionals, with a large facility. I recommend them to everyone read more

Great pricing, quick service. The boxes are the perfect size for a driveway and fit alot. Highly recommend read more

Well, I'm getting a little choked up. Clearing my box after umpteen years symbolizing an end to an era and new phase of my life. Having my box gave me such security as a bit of a nomad. My things were as good as the day I put them in. Accessing the box has always been so easy. The staff at big box are the nicest people. Don't ever worry about your items here. Thanks friends!! I'll miss you!! read more

this company is a very rude company, stuff that you have that's valuable in your big box or destroyed or broken, I received my box on June 3, 2025. Some of my items was broken. I was supposed to be speaking to a manager. Today is 9 June I still haven't spoken to a manager. Don't put your of the big box here located in San Diego. if they reach out to me, here is my email address. eugenedarden00@gmail.com read more

This is the second time I've used Big Box Storage. Same driver for drop off and pick up. So precise and pleasant. The office staff is SO easy to work with. read more

Dan dropped off my BigBox with great communication prior to arrival and when he arrived. He dropped it quickly and with great customer service, thank you! Your office team - Morgan, Ben & Jeremy have all been very helpful and have answered all of my questions! Thank you for making this part of my move out of state super easy and seamless! read more

I looked into big box storage as well as several other similar companies when we had to move. I found for what we needed, big box was the right solution for us. I spoke with several people as well as filled out the questionnaire as to how much storage/boxes we would need. I was told 3 boxes for a 3 bedroom home. Then speaking to someone else with the company I was told 4 boxes because we had patio furniture and a small shed. Big box worked with me to have 4 boxes delivered quickly at my driveway. Turns out each person who informed me of how many boxes I needed were incorrect. We had to have 2 more boxes delivered during the moving day which caused a lapse in time that the movers were working, which cost us several hundred dollars. Then we had to have another box delivered yet there was no one available to drop a box off so had to have the movers load their truck and unload it into a box at the storage facility. This cost even more money for the movers as well as now having to pay for 3 extra boxes. If I was informed correctly the first time of how many boxes we would need I may have gone with another company. Through this very aggravating experience Morgan helped me sort out the last details of getting the storage box at the warehouse. Thanks Morgan! Otherwise this whole experience was chaotic and stressful. read more

Big Box Storage - Movers Near Me - San Diego, California

Watch out for the $7/month security fee! The rep assured me the final cost after one month storage. I then booked a unit. A couple weeks later I got charged $7...wtf? After a couple of texts and emails, they agreed to refund the money. They said I should have read the contract that had this optional fee that I supposedly opted in. Well, the rep knew I wanted to make sure no other incurred costs other than the final cost of one month storage, so he should have mentioned to the fee to me. That's what a good honest business should do. So, watch out for hidden fees! read more

Big Box offered the best value in terms of pricing and flexibility when we were moving. The office staff was very helpful with changes we made during our rental period all the way through to delivery. Dan went above and beyond to help us! We were very impressed with his willingness to help and how efficiently he handled our move. Would recommend! read more

Due to a challenging phase in life, I was forced to store many important personal items (belonging to my family and myself) at Big Box storage. During this time I encountered further personal difficulties so I'm extremely grateful for the assistance & accommodations Big Box storage staff, notably Jeff the Operations Manager, provided me with. I'm eternally grateful to Big Box for their kindness, compassion & understanding of my complex situation. I highly recommend Big Box's services for providing me with a great professional experience from beginning to end! May Jeff and all other Big Box staff experience continued success for the good they've done unto me - thank you Big Box! With deepest gratitude, C.D. read more

I had to schedule this quickly and the boxes arrived on time. The driver was polite and efficient. An early pick the same day was important because I was trying to keep the HOA. I could not have asked for better service. read more

Big box storage was great when I had to move my mother out of her apartment. They were kind and courteous on the phone and easy to communicate with! They were very patient and kind when I needed to make changes.. Their drivers were kind and courteous picking up and dropping off! II would definitely use them again and recommend them to friends and family! Thanx BB read more

The whole experience was smooth and affordable. The box sizes and delivery method was better suited for the space on my driveway than other brands. Really helpful on the phone talking through what's needed. After my call to end the service they realized I should get a discount and called me back to make sure I got it. read more

Highly recommend. Reasonable prices with an easy process. I had a unit for 7 years while I lived in a high rise and needed extra storage. The process is simple and it was easy to get the box delivered for packing. I also had easy access to the box thereafter. When I closed out, Dan delivered my box and was friendly, professional and helpful. It's such a simple process. The facility is temperature controlled and my belongings stayed in good condition. When you access the box they pull it out of the warehouse and you load/unload in their parking lot. Their auto pay system is super easy too. I was very satisfied and would use them again if I need the storage again. read more

I've been with Big Box a very long time!! I've never had any problems. I just had one of my units delivered to empty it completely. When I'm done sorting through it I will have my other unit delivered. I've stored my stuff for long enough and it's time to say bye to storing items I'm not using. Thanks Big Box, all your representatives are knowledgeable and helpful! I've appreciated your kindness and service. I recommend you and this easy way to store my valuable items! read more

This business has been so very helpful to me. They are prompt, courteous, kind and always willing to help. They are ready to work with. A real pleasure. BrendaHelps read more

Used 4 storage boxes during my home remodel to store furniture and other household items. Big Box did an outstanding job for me in delivering the boxes and picking them up. The drivers were punctual, professional and courteous at the time of delivery and pickup. The Boxes were clean, water tight during the rains and rodent proof. The staff at the office were always courteous and responsive to my needs. The prices were reasonable and the lowest comparatively, boxes are quite spacious and large items, around 7.5 ft in width fit easily. Will use them again. read more

Big Box storage was a smooth experience from beginning to end. The customer service is friendly, accommodating and flexible. The person who dropped off the box was so helpful in the placement of the boxes and when Dan came to pick them up to deliver to my new home, he was professional and did an amazing job with the box that I had put a ton of books in. If you have a lot of stuff and you want to take your time packing, this is the way to go! In retrospect, I needed 7 boxes instead of 5 so they are right that one room fills a pod. I love the size because it allows you to reorganize everything instead of in a large pod with other companies where it gets buried at the back and you can't manage things you put in as well as in a smaller pod. I was recommended to Bog Box and I would highly recommend to others. read more

Big Box Storage Rocks! We have used them 2x during the past six mos & this time is permanent storage vs brick n mortar retail storage cos. And we've referred our friends. Their service, quality & value shines vs the competition! And a great team to work with~Heremy, Desmond ET AL!! read more

Bad attitude to customers, I don't recommend it! Terrible service! Late delivery, rude support, and zero responsibility.

Great and friendly service from the guy who dropped off and picked up our box. He was very helpful. Every time I called(I called a lot!) they were patient and helpful. The best. read more

My wife and I sold our San Diego home and needed to move all our household belongings to Redding California. We looked into many movers who were competitive but did not give us time to hold the delivery of our items for two weeks after we closed escrow. We found Big Box and they met all our needs. The staff there was cordial, helpful, and informative. Morgan and Jeremy were on top of things the entire time. Sure enough, from the time Big Box picked up our belongings and two weeks later delivered them 700 miles to our new home, they delivered ! Everything shipped perfectly, nothing was damaged and the price was very affordable. We couldn't be happier with the results and we appreciate the professionalism of all the employees of Big Box. read more

The Big Box team is always responsive, fast, and the service is incredibly easy. They put the box in my driveway, they fill it, take it to their indoor facility and then deliver it to my destination. Works every time in my schedule. Always 5 star service from this group. read more

I've been using Big Box for 3 plus years. I retired and sold my home and I had 5 pods to put my cherished items while I traveled back to the Polynesian Islands. I highly recommend Big Box Storage. My items were delivered back to me in perfect condition as I packed them. read more

If your home needs fumigation, and if you're like me, dreading to package groceries in flimsy plastic bags, FEAR NOT. We have discovered BIG BOX STORAGE that you can rent by days, or as long as you need, and delivered to your door. We just tossed pantry items and groceries in the box, and voila, stress free. And, just in case you don't know, if you have grocery food that even though they are brand new, but packed in paper or plastic, not in cans or glass, they can be contaminated, therefore, must be placed in the bags provided by the fumigation company. And, having a BIG BOX, we did not have to do that, saving us at least $600 because the fumigation company will charge $30 a bag if they have to bag your items for you. THANK YOU THANK YOU THANK YOU, Big Box Storage. I am your FAN. Merry Christmas and Happy 2024 read more

Big Box Storage - Movers Near Me - San Diego, California

I think I like them although to me the process was a bit.. complex... 1. You HAVE to talk to them on the phone like we live in the seventies. 2. The dimensions on the site seems to be the OUTSIDE dimensions. My box was 8 x 6.5 x 4.9 or so on the inside (Approximately, the 8 was more like 7 feet 14 inches). So.. a bit annoying, expected more. Who cares about outside dimensions when you're storing stuff... 3. Once you sign up, they hit you with a... delivery fee... Not cool. Be upfront about it guys, the bait-and-switch is out of fashion. At least there's no pick-up fee as far as the sales person told me. 4. I said I wanted it for a month, the sales contract said 1.5 month, so I had to call again to change it to avoid another month of fees. Pay attention folks. The box itself seems fine, looks waterproof, was delivered early, and all things considered the price is not horrible. Their sales agents were fine and got my issues fixed. So... if you pay attention to all this, it should be fine... but I shouldn't HAVE to pay attention, should I BigBox. P.S. Compared to a container, I'd call it TinyBox :) read more

Great way to store your extra stuff with easy access to it when you need it, especially if you know a move is in your future.

I would have loved to have given them a much higher rating however, after having their box for nearly a year, when they came to pick up the box, they not only destroyed my yard, but also broke a gas line. When I called about my yard I was simply told by Jeremy that Per the contract they are not responsible for damage to yards. I will NEVER use this service again. There are other similar companies out there. Spend your money on those. In regards to their response there were tire marks on the yard from previous year, however, that was not addressed in my complaint. It was the large "Gauges" in the dirt by the fence that I had a picture of and complaints. As for the other vehicle, I watched it leave and it did not contribute to the mess that Big Box Storage made with their vehicle. Stop making excuses Big Box and accept responsibility. Yelp is a platform for consumers to share their experiences with others. read more

Big Box Storage - Movers Near Me - San Diego, California

I've had the pleasure of using Big Box for a few moves now, and they are always consistent, affordable, and flexible! My most recent move was a bit of a stressful one, but Desmond went out of his way to help me out and accommodate me when we ran into some issues. I can't thank Desmond enough for being so kind, understanding, and patient with me. He really went above and beyond, and made my move a lot easier. I wholeheartedly recommend using Big Box for storage and moving (and make sure you ask for Desmond)! read more

During the past two months, we use Big Box Storage to move us from a house in La Jolla up to Carlsbad and store a lot of our items while our home was for sale. So we had multiple pick ups and deliveries at both sites and had a chance to meet the staff multiple times. Each exchange was extremely pleasant, and their care and precision handling of the boxes kept all of our items in perfect condition. Drivers like Eric and several others made the experience seamless and pleasant. I would highly recommend using Big Box to store your items on a temporary or permanent basis, as well as assisting you in a move that is not simultaneous. The company is lucky to have such excellent staff from the office to the drivers they make your experience pleasant and affordable. read more

We used Big Box Storage when we recently moved locally. We loaded it with boxes that we wouldn't need to access for a bit and then Big Box moved the "Big Blue Box" to our new driveway. Everyone I dealt with from the office staff (who arranged for the drop off and the move of the box and the eventual pickup) to the various drivers were professional and very friendly. I highly recommend Big Box Storage for anyone needing some extra space. read more

I would not recommend them for a cross country move. They're great at storing your stuff, as long as you never need to communicate or access it. But once communication and coordination was needed, they fell VERY short. Here are a few things that I can point out that may be helpful to the next customer considering this business: -they charge credit card fees for cross country moves, which is expensive. You have the option to pay cash, but know that they have access to your credit card and will charge it. -They claim to send a tracking number, which I never received. This is to help you plan to get your stuff, but I was just surprised with an email stating it was there and it needed to be picked up. -Wherever you ship to, you must give them 24 hours notice before coming (which is not helpful when you only have 3 days to pick up and you have no idea what day it will arrive) -I was told after my storage arrived that the yard only allowed pick ups M-F 9-5pm, which caused me to take off work. I don't know if this is how all yards are, because that was never mentioned in the process of setting it up. But a very important piece of info for the customer because I would have picked a more accessible yard or planned ahead. -Read your contracts carefully because as others have mentioned, you will have additional charges from them on your credit card by the end. Even if you say no to services, they will put it in your contract and have an option for you to sign it. so please read anything they send you carefully. -The girl who answers the phones is rude and needs customer service training. The man who was in charge of emailing me important info, never emailed or called me back when I had questions about picking up my belongings. I will say Morgan was amazing. But that was after I had been wronged and she was helping me in the end. (Please promote Morgan) As I was looking for a reputable company, these are all things I wish I would have known and they would have been upfront about. Hopefully this helps you make a more informed decision. read more

I have been using Big Box for several years and have had a great experience. My items are safe and secure. Accessibility to the box is quick and easy. In several occasions, the box has been delivered to my residence and the delivery process has been free of problems. Drivers are courteous and prompt. Would highly recommend this business. read more

5 stars for excellent customer service! it's hard to get these days. thanks Jasmine for calling me back yesterday and handling my situation and concerns with ease. I was able to get what we needed and order more boxes same day. I was stressed and you eased my anxiety. thats great customer service in my book. thank you kindly read more

The people at Big box were awesome I called at the last minute when plans fell through they were so kind and patient as I was frantic made room for me even though the schedule was full for a Saturday delivery on the 1st of the month of March. They squeeze me in and even made me the very first thought they were awesome and I thank God the quality of the service was 10 plus and the value really can't be beat it was almost closing time and they still took my order and delivered it as I said very first drop of the morning which allowed me to complete the move unassisted the driver was so awesome polite patient and very thorough in his instructions so as the rain would not affect the contents. They were truly a lifesaver and I recommend them in fact I have recommended them to at least seven different people you can't beat the price for what they charge for one month's storage is the delivery fee at other businesses similar to theirs. When I wasn't able to finish within a week I called again at the last minute and they graciously extended my time before pickup. The fact that they include a basic insurance is a big plus other companies require that you purchase insurance and there's this included which of course you can add additional if you desire. I'll be moving out of the storage in about 2 to 3 months and you can guarantee that I'll have them drop that big box on U-Hauls lot who refused to rent me a U-Box for a short move yet and still the same to you boxes were still sitting on that lot as I moved my belongings well some of them into my storage unit at U-Haul! I can honestly state that as long as they're around I'll be using big box from now on!!!!!! read more

2 boxes reserved online, delivered as promised. The drop off and pickup driver (may have been the same person). Very professional, gave us advance notice. We marked on the driveway where we'd like them. He placed them perfectly! They are in storage now. We'll do another review after we get them back next year! read more

I do not recommend Big Box Storage!!! They are over priced and not accommodating. When we first started with them, they explained to us how easy everything was, all you have to do is call and let them know you're coming. You go through your stuff, and if you decide you don't want something, the dumpster is right there to use so you don't have to take it back with you. Simple right? Wrong! When you go to see your storage, you find out the truth! To go into your storage area you have to make an appointment. You need to give them two hours notice. If you don't show up for your appointment or you're LATE they charge you, they also tell you that if you put anything in the dumpster it's a $150 charge. When you tell them that is not what you were told when you started using them they give you this speach about how they have a new owner and things have changed. Which I would have believed except the lady sitting at the counter kept smiling and giggling letting you know it was a line of bs that they tell everyone. I found them to be rude and over priced. We are moving our stuff to Extra Space Storage, prices are more reasonable and workers are pleasant to deal with. read more

We paid for storage over 4 years..with a cost of over $20,000. When our movers came to remove the storage items, I asked for water for them, and Jeremy had the nerve to charge me $3 and asked if I wanted that amount to be included to my account. Rude service from Jeremy, very unhelpful, and zero customer service skills. read more

This is my 2nd review of BBS in less than a week! This family owned, local company is one that deserves the spotlight for excellence! I had my very first Box delivered on a Fri, and by Sun after I quickly realized I would need more storage space! I called and spoke to Ian who was so friendly and helpful to scheduled another 2 units. In less than 24hr, I called Ian back at least 3 times with schedule changes and questions. Ian never made me feel like a bother, but instead provided me with a kind word, and genuine courtesy. This makes BBS stand out as the 2nd time using them - but it doesn't stop there! Today's delivery was made by Jeff, who called to let me know he was on his way. Once he arrived we touched base about where to place the units. The movers/packers had just started and once they surveyed my things for storage, they recommended I go with only 2 units instead of 3. Luckily, Jeff was still there and when I told him what they said, he expressed concern that he didn't want me to run out of room if he didn't place the 3rd box. He asked if he could do the same walk-thru so I showed him into the apt and pointed out all the items. He agreed 2 would be enough and informed me that a credit would be given back since I only needed 2. The fact that there were more units on Jeff's truck, meant he had a schedule to finish for other deliveries. However, instead of rushing thru and taking my request as is, Jeff wanted to be absolutely sure I wasn't making a mistake that I would pay for later. I am so pleased with the consistent customer service I've received from not only 1, but 3 different BBS employees! Thank you for providing a great experience and keep up the great work! 2/21/2023 - Just met Dez, the pickup driver who came to take my Big Boxes back to storage! Another kind and professional employee who called ahead of time to let me know he was on his way. I wasn't sure if I would be there for pickup and he reassured me that wouldn't be a problem. I made it to the parking lot just as he was loading the 2nd box so I introduced myself. Pleased once again BBS, thank you! 2/25/2023 - Met Erick when he delivered a Box for my sister who I referred, and even with the pouring rain, he was friendly and very helpful! BBS has great staff and they all do they're job with a smile! Thank you! read more