First time customer here and just want to give a shout out to Jacque who helped with getting me set-up with my lease for a climate controlled storage unit. She made the processing portion of this (otherwise stressful) situation easy, quick, and definitely bearable. Thank you Jacque for your help!! Stay tuned for more reviews to come about the actual unit and storage facility at Secure Space (11902 Campo Rd., Spring Valley, 91978)! read more

So I have only been at this place since November 2025....only reason I choose this place was there was a promotion. First 3 months $60. Since I have been there I have had the initial increase to $138....now it has jumped to $202. I have contacted them today to see why it has jumped in price only to get the answering service. I will definatly move my things. No NOTICE of the hike. NOT RECOMMENDEFD at ALL. read more

There was a special in September 2024 for 5x10 for the first 2 months of rent $88.00. 5x10 for 88.00? I will take it. Then in November 2024, the rent up to $100.00. Okay? Why? oh yeah "As part of our ongoing commitment to providing top-quality storage solutions, we periodically review and adjust our pricing to align with industry standards and ensure the continuous enhancement of our facilities and services." That is why. Then came January 2025, rental rate shot up to $144.00. what the heck? Then two days ago, I just received another notice "Dear Gloria We hope you're finding your storage unit at SecureSpace Self Storage both convenient and secure. As part of our ongoing commitment to providing top-quality storage solutions, we periodically review and adjust our pricing to align with industry standards and ensure the continuous enhancement of our facilities and services. We're writing to inform you of a necessary adjustment to the rental rate for your unit #E****. Starting August 1, 2025, the monthly rent for your space will be $161.00. This change ensures that we can maintain the high standard of service you expect from us." That is some BS y'all. I'm done. read more

First, this rating is not reflective of the staff/employees within the office at this location. It is based on the business practice that SecureSpace seems to have a history of doing with its customers. On 01/11/25 I rented a 5x5 space at the quoted price of $56 a month with the first two months being a $28 promotional rate. The move-in process was very smooth and the office staff very friendly. I then received a notice on 04/28/25 that my rate would be increased to $100 effective 06/01/25. The reason given for this increase was "...we periodically review and adjust our pricing to align with industry standards and ensure the continuous enhancement of our facilities and services." Not happy about this increase, I went onto Yelp and began to research other people's reviews. I found that for the last few years, many other customers have experienced that about the 5-month mark they received an unexpectedly large price increase. I spoke to the office manager and shared my concerns, she was very polite and understanding. She informed me she would share my concerns with the management team and she would inform me of the outcome. Unfortunately, when she did contact me it was to share that the price increase would remain. I shared with her how tough it must be to manage a location with business practices that can be perceived as a "bait and switch". I would not recommend renting from SecureSpace. If you do, inquire about getting a guarantee on your rental price for the unit you are renting. Another reason this practice seems unethical, today if I was a new customer renting a 5x5 unit the price would be $46 a month and the first two months $23 a month. I have included the screenshot of this quote. I would recommend looking at other 1-2-star reviews in which others have shared a similar experience. read more

SecureSpace Self Storage Spring Valley - 05/25/25 Quote for a 5x5 Unit - Self Storage Near Me - Spring Valley, California

i recommend not going with this business because they will raise your rate almost $100 randomly. they always move the carts so you don't even have a cart when you really need it. And there's always dirt and dead bugs on the floor. and after reading more reviews, it looks like they do this to a lot of people so they're just trying to scam people out of their money. read more

Although Christians staff wasn't the best, he was able to rectify the situation and apologize for what was not done correctly. I appreciate him reaching out to me and being so supportive about my experience. Thank you! read more

I had rented a storage here for about 10 months and it was an easy online sign up and rental! They only made a fuss about my renter insurance but I solved this quickly with them. The staff is so friendly and competent. Move out was easy, the only thing the should change is if you move out early like I did , prorate it! I paid $205 for my 10x10 the 1st of the month, moved out by the 6th! They would not prorate because it has to be by the 3rd and it's in the contract, which is fine. But that's the only thing I had to complain about ! read more

I saw a half price deal of $65 with an additional lock fee and insurance which is not a choice so I moved my stuff into a 10 x 10. After a month or two the price went up to $200 without a warning. The owners are shady. read more

I should have read the reviews because it seems that this storage place takes advantage of getting you in and then raising the prices . I started renting in August , got the discount on my storage unit for a couple months and was expected to pay $ 137.00 for at least a year . Nope , Just received the notice that my rent went up $ 100.00 a month .same as all the other reviews .Stay away from this storage . The girls are sweet at the desk yet corporate is not fair and reasonable . There are so many more to choose from . They lost a potentially loyal client for life . read more

We went from paying $88.00 to paying $172.00 in less than a year. They keep raising prices which is inconsiderate.

Our club needed a larger space. We were happy with our original space here and were able to arrange for a larger space in the same building. Employees were professional and very helpful. We do have an eye on the random price-hiking so will keep our options open for a possible move to another facility. Otherwise the building we're in is clean and there's lots of security cameras around. read more

This rating is not reflective of the staff at the Rancho San Diego location. Mandy in particular is the facility manager at Rancho San Diego, who not only is an excellent business woman, but also is extremely polite and understanding. The problem appears to be at the corporate level, where as stated in numerous Yelp reviews, there is a bait and switch culture. I started with the original owner "A Storage Company", and they were bought out by SecureSpace, who took over my lease on 11/20/2020, which at the time was $119/month for a 10x10 unit. My rent rapidly increased, and by May of 2023 it had increased to $196.68 per month, by October of 2024 it increased to $271.52 per month and I received my recent increase notice which would make it $319.54 per month effective 9/1/2025. The current "book rent" at SecureSpace for a 10x10 unit ranges from $153 to $191 per month with a special of half off for (2) months. The question is why would corporate elect to charge a steady long term customer of (5) + years $319.54 per month, whereas a 1st time customer only has to pay a discounted rate of anywhere between $77 and $96 for (2) months and then the full rate that currently varies anywhere between $153 and $191 per month and most likely receive hefty rate increases over the years? It seems like a recipe that will lose both renters and money and makes no sense at all. Since my rates were certainly way above market, a request was sent to SecureSpace corporate to reduce only the increase which they flatly denied for no given reason. I have since elected to use another storage facility and am currently paying ~ $200 per month with similar amenities. If you are planning on renting for more than a year, please check out the Yelp reviews and you will see an ironic common practice of discrimination against long term renters. read more

Don't do it!!! These people are total SCAMMERS!!! Start u cheap, and within first year it goes up double!!! RUN!!! Rent anywhere but here!!! What a joke!! read more

Reserved a 5 x 5 unit. Super easy online registration, very friendly staff and simple and secure to get in and out of premises. Definitely will continue to use Secure Space self storage. read more

SecureSpace Self Storage Spring Valley - 5 x 5 unit - Self Storage Near Me - Spring Valley, California

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This has been by far the cheapest and easiest rental I have ever done online. And I am not being paid to say this. Now its my first time here so I cant say everything has gone as good as it did to get the rental yet but the whole reserve online thing was super easy. I love it!! read more

Josie is an amazing person! She really helping me out getting my storage with know trouble and she has really a good customer service! I will recommend this place for sure! read more

Bathroom is always dirty and trash needs to taken twice a day many customers visit this location every day Thanks

Facility is maintained meticulously! Pricing is very competitive and they have promotions monthly. I appreciate the accessible hours as many other storage facilities close early, they're open till 10pm! Staff is super friendly and accommodating!They are always out and about the property which makes me feel like my things are safe! Josie and Jenelle helped me replace an existing lock off my storage onsite, I didn't have to call a locksmith which I truly appreciated. When I enquired about a new unit they were happy to go through the whole facility map for me and found one that worked best for me! Highly recommend this facility, great job guys! read more

This place is full on BS! Rented a 10x10 for $160 and they raised it to almost $250 just 5 months later. Raising it soon after again to almost $300. Could no longer afford it. Moved to a 5x10 having to get rid of half my stuff. Introductory price for the 5x10 was $92. Guess what!? 3 months later informed me that on Month 5 that "after careful consideration" the price was going up to over $151.80/month! A 65% increase! RENT ELSEWHERE! TOTAL NATIONAL SCAM COMPANY!!!! BAIT & SWITCH! DID IT TO ME TWICE! read more

La'Sane is the best! Helpful, courteous and very friendly!!! A storage facility very close to home & extremely clean compared to other storage facilities Ive been to! read more

Where do I begin?! I have been storing my items here for roughly 3 years now; this review is long overdue. This storage facility is THE BEST. Always well kept and the location is really convenient. Another bonus feature is the fact that the drive up units have motion censored lights, VERY convenient when needing to access your unit in the evenings. Now to mention the main highlights of this storage facility..... Brian and Miguel.(because let's face it, all storage units are basically made the same, but the difference comes in who manages them!) The guys that run this place are nothing short of amazing. Best customer service by far than any other storage facility I have used. (This includes next door where I was at for a couple years until switching over). Everyone has bad days, EXCEPT Miguel and Brian. Literally always the friendliest customer service, always doing checks around the facility, always addressing anything you bring to their attention promptly. Both gentleman go above and beyond and it does not go unnoticed! (I'm at my storage unit nearly everyday, so I can't help but to notice). The people who rent here are super respectful, there's never any obstruction to access my unit.(I've had this problem several times at other storage facilities). Would recommend this storage location 100% to anyone looking to store items. In fact, I have actually referred multiple people here. 10 out of 10 worth the value. read more

Fantastic Experience. Brian at the front desk made it such an easy move in/out experience. The security at this facility is impressive. They even provided big flat bed/trolleys at each entrance... free for us to use for moving things to and from the unit. The price was very reasonable. The unit even had AC and tall ceilings! I met a few people in the same building when I was there a few times, and everyone was so nice/friendly. Everything exceeded expectations. Highly recommend this place for your storage needs. read more

I like everything about this location . It's only a few years old and has climate control for indoor units. Staff are very friendly and they usually have discount for first time renters. Very secure with gate-code and to enter into the building of storage units you need code as well . Facility has cameras everywhere so no worries of thief . Only thing I don't like is that once staff close office there is no restroom available. read more

SecureSpace Self Storage Spring Valley - Very secure indoor units and climate controlled. - Self Storage Near Me - Spring Valley, California

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predatory charges & bad communication: signed up for 2 months 50% off but only gave 45 prorating at 1st of month. Only at end of signup told admin fees and can only use they sell lock in house. Then I was contacted for an issue, but the phone # in voicemail and e-mail was wrong. So I had to physically show up during office hours and they said nevermind about issue. Then when moving out a rat shredded cellophane and the debris got in hall. No broom accessible and they charged me $40 (wanted to do $100). I later asked for the one broom they have and they didn't even bring it. Oh and door popped off track, didn't stay in place, but couldn't get there during day to deal with. They don't refund balance I was charged moving out and they kept rest of month. Terrible. read more

This place sucks ! , yall can shove unit c2042 up your ass. Yall so quick for us to write reviews on how yall did but how are you going to show me a unit thats available and when i go back, yall put me on the wrong unit. Yes im talking about employer named Jane. Maybe if you wernt so nosy about who my wife was then you could of got the correct unit number. You All need to communicate better or do your job better by triple-checking the units you are selling. read more

Brian is knowledgeable and very efficient! I was in and out within 10 minutes and he helped me get situated! Thank you!

Love to nickel and dime for everything here. Not upfront about fee. I just rented a unit my things didn't fit they made me pay $10 To change also charged me Mandatory insurance every month which wasn't disclosed until I got to the unit read more

This place is a joke. They raised the rent on me twice in one year since I moved in there. Find a better place that won't rob you.

Brian assisted me with purchasing my storage unit very efficient and very friendly Thank You Brian read more

The only reason this place has 5 stars is because they literally FORCE you to write a review once you open the account with them, pure pressuring you to open your phone and write a review, later down the road they start showing their true colors , they are so complicated and apparently can NOT work with you to come to an agreement, they don't let you share your unit, and give you a hard time if u want to make any changes to your account , and they said management is ONLY there Saturday's , extremely ridiculous don't waste your time at this place there are so many other BETTER places with better staff. Not worth your money. read more

Outstanding customer service received from Josie. Always attentive to your needs and storage necesites.

After calling numerous storage spaces to obtain a parking spot to store a vehicle outside it was becoming clear that this was a difficult endeavor and I had to go through multiple central dispatch systems. Rather than find a storage close to my home they wanted to look at one of their 20 or 30 locations and sell me one of those. Secure space located a spot for me immediately at the facility I wanted. The local staff at the facility could not have been more friendly helpful and straightforward. Within one hour of locating this facility I had already signed a contract and was ready to move in. Great job, great customer service. Facility is very cleaned and secure with many cameras on site and fenced in. read more

I like the security of the property. The location is ok not too far from La Mesa. They were friendly and showed me how to use the lock. I rented a 10'x25' drive up unit. It was clean and had a motion sensor overhead light. read more

Beware of the fine print- if you do not give 10 day notice, they charge you for the entire month. Not only that, they jacked up prices and I'm stuck paying for a month of space that isn't even being used. The door to my unit has been missing it's keypad for months so had to take the long way to get to c2080. Don't make the same mistake I did, better yet, AVOID secure space! Ripoff! Did contact customercare@securespace but they do not reply. Their strategy is bait and hook with the first month half off and continue raising prices until it is no longer worth it- prices are not even close to what it says on the website- I'm charged almost 250.00 for a 10x10- does this match the quoted price hmm? read more

This Secure Space is very quick, friendly, and well-priced. They're clean and reliable. The hours of operation are great. I will be using this storage for a while and recommending them to friends. read more

I have been storing here for over a year. Best storage facility I have been too. Miguel and Brian have gone above and beyond. Great prices and even better customer service! read more

Miguel was very helpful today getting me a storage unit. Very clean and an inside unit. Very happy to leave my belongings there read more

Outstanding Customer Service feom Brian & Miguel made the Check-In process very easy to complete. This facility is Super Clean has great access hours. If you are looking for a clean, secure facility at great prices this is the place!! read more

I rarely leave reviews let alone good ones but SecureSpace has surpassed all expectations. The staff is friendly and attentive. SecureSpace requires a code to enter and leave the facility. I value that for records. The area is super clean inside and out of the storage spaces. I recommend SecureSpace to anyone. read more

very great service i went it and was helped by Mandy, without any issues got a great deal and plenty of info one of the best experiences I've had getting a unit. very professional id definitely recommend them for anyone needing storage. read more