Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I CONTRACTED HANTAVIRUS DUE TO RODENT-INFESTATION HORRIBLE…read moreCOMPANY. A BA-JILLION ZERO STARS. I CONTRACTED HANTAVIRUS AND GOT GRAVELY ILL because rodent-droppings, rodent-pee, dead rodents filled my unit. Their failure to control a facility-wide pest outbreak and allowing a colony of rodents to freely roam the rafters constitutes facility-level negligence and unlawful. Management ignored me and NEVER CONTACTED ME. TREATS ME LIKE GARBAGE. 15.5 YEARS OF PAYING OTAY MESA SELF STORAGE OVER $20,000, AND STILL HARASS ME FOR MONEY. VERY ALARMING THAT MANAGEMENT HAS LIES IN ITS COMPUTER ABOUT CONTACTING ME. ALL LIES. MY PHONE REGISTERS ALL CALLS. NO CALLS FROM OTAY MESA SELF STORAGE AT ALL. NONRESPONSIVE TO ALL MY EMAILS. JUST CONSTANT EMAILS THREATENING ME FOR PAYMENT OR LIEN ON ME. NOT ONE TIME HAS MANAGEMENT CALLED TO DISCUSS/APOLOGIZE TO ME FOR ALL MY PROPERTY-LOSS. I HAVE REQUESTED MULTIPLE TIMES TO OTAY MESA SELF STORAGE TO SEND ME THEIR INSURANCE CLAIM FORM. NO RESPONSE. I CERTIFY THAT OTAY MESA SELF STORAGE MANAGEMENT HAS NEVER ENGAGED WITH ME TO FOLLOW UP ON ALL MY PROPERTY-LOSS BUT CONTINUES TO HARASS ME FOR PAYMENTS AND NOW HAS PUT LIEN. BRAZEN MESSAGE TO ME THAT OTAY MESA SELF STORAGE DOES NOT VALUE MY 15.5 YEARS OF LINING THEIR POCKETS. have paid Otay Mesa Storage from 2/19/2011, over $20,000. Now I have NOTHING TO SHOW BECAUSE OF FACILITY-WIDE RODENT-INFESTATION. ALL PROPERTY DESTROYED. Serious facility or policy complaints. * Pests and Property Damage: Some long-term renters have reported severe rodent infestations, including chewed boxes, ruined clothing, and damaged paperwork, alongside slow response times from management regarding property damage claims. * Strict Fees and Policies: Complaints highlight aggressive fee enforcement, such as steep charges ($200+) for leaving trash behind or late departures ($250), combined with restricted access to trash disposal bins. * Steep Ramps and Maintenance: Customers note that older sections of certain local facilities feature rundown infrastructure, steep inclines, and locked waste receptacles. Locked or non-existent trash bins, forcing renters to haul garbage across steep inclines. * Steep Rate Hikes: Sudden and significant monthly rent increases after initial promotional periods or long-term rentals have frustrated departing customers. NO AIR-VENTILATION/NO HVAC. Rodent/rat infestation in the building. Formal Written Notice to Management Date: October 4, 2026 To: Facility Management and Executive Ownership Facility: Otay Mesa Self Storage (6630 Camino Maquiladora, San Diego, CA 92154) From: Carolina Lanfair Storage Unit Number: A1024 Subject: FORMAL COMPLAINT: Employee Misconduct & Criminal Indecent Exposure of his penis on Premises To the Management and Ownership of Otay Mesa Self Storage, This letter serves as formal written notice regarding a severe safety violation and criminal act committed by one of your employees on your business premises. I WILL SUBMIT TO LIE DETECTOR TEST PAID FOR BY OTAY MESA SELF STORAGE. In August 2026, your employee identified as William intentionally and willfully exposed his penis to me. This incident occurred in the building interior hallway directly near my rented storage space and repeatedly said there are no cameras inside the building, only outside the building. Under California law, a business owes a strict duty of care to ensure its premises are safe, secure, and free from hazardous behavior or criminal conduct by its staff. An employee engaging in lewd or criminal acts while on duty constitutes an extreme breach of workplace safety, customer protection, and liability protocols. This conduct violates California Penal Code § 314 PC. Due to the severity of this employee's actions, I am making a police report and demanding the following immediate actions from your corporation: 1. Immediate Investigation: Conduct a full internal investigation into the actions of your worker, William, regarding his behavior on the clock. 2. Footage Preservation: Review and preserve all security camera footage from the hallways, entryways, and exits encompassing the dates of August 2026 to ensure evidence is locked down for law enforcement review. 3. Corporate Response: Provide a written statement detailing the corrective actions your facility is taking regarding this individual to guarantee customer safety moving forward. Please note that this matter is being escalated to the appropriate authorities for criminal investigation. I expect a written confirmation of receipt of this notice and an update on your security protocols within five (5) business days. I AM FILING A POLICE REPORT SEXUAL MISCNDUCT AGAINST OTAY MESA SELF STORAGE AND ITS EMPLOYEE WILLIAM AND FILING A COMPLAINT WITH THE DISTRICT ATTORNEY OFFICE.

Renting a storage unit from here was a breeze! Carlos helped me out with the process. He gave me a…read moretour of the facility and showed me the exact locker I was going to receive. The facility looked to be clean and well-maintained. He went over all of the up-front and monthly fees, a summary of the rules, and I got to ask any questions I had before signing. The whole process took only about half an hour, and it was a lot easier than I expected!

Gustavo is a very professional staff member who explained the promos to me very well, with a…read morewell-trained, friendly approach to customers.

Website allows only for choosing three days. I chose two even though I need one week, and the reply…read moresays they don't do any short term parking. Bad online communication and bad direct communication.

From the owner: Espacios de Almacenamiento y Oficinas Flexibles, Diseñados para Ti…read more Nuestra organización entiende tus necesidades específicas. Te ofrecemos soluciones prácticas y accesibles que se adaptan perfectamente a tus operaciones: 1. Almacenamiento Seguro y a la Medida: Espacios flexibles que van desde pequeñas unidades tipo mailbox hasta capacidad para contenedores completos. Sin compromisos de plazos forzosos: renta por día, semana o mes, según lo necesites. 2. Ubicación Estratégica: Estamos ubicados a pasos de la frontera y de las principales autopistas, facilitando tus operaciones transfronterizas y el acceso rápido a tus productos. 3. Oficinas Versátiles: Oficinas completamente equipadas, perfectas para iniciar operaciones de inmediato. 4. Estacionamiento Seguro: Contamos con un estacionamiento en walking distance de la frontera, ideal para quienes necesitan proximidad y conveniencia. 5. Consultoría y Servicios en Trámites Aduanales: Te acompañamos en todo el proceso, ya sea en español o inglés, con un equipo experto que agiliza y simplifica los trámites. Flexibilidad, conveniencia y precio accesible en un solo lugar! Contáctanos para más información

Nice color building. Clean. Friendly service and easy access…read more And their prices and exceptional compared to others

Georgie was Very informative, pleasant n outstanding customer service. She definitely deserves a…read moreraise.

The two ladies (Cathy helped me out) at the front desk are wey professional and they have…read moreincredible customer service. The website is so easy to use and it made the contactless set up fast and easy! When I showed up They already had my lock and space ready to go! PRO: - cheap - easy website and payments - great customer service - convenient locations - easy drive up and elevator CON: - not the prettiest - Room sizes are a bit short in height - wood rooms; hotter than your sauna and could be exposed to humidity

I was looking for a clean, safe, and good price storage. So,I searched several storage companies,…read moreas a result of comparison, I thought the 'Staxup storage' was the most suitable. My choice was excellent, all the staff were friendly. Above all, Katherine was very professional and clearly treated. Despite the change of several decisions, she worked friendly and quickly. So now I am happy to keep my furniture well.

My husband and I recently signed up for a storage unit in Chula Vista CA. with Stax Up…read more Gary the manager went beyond our expectations We call on a Friday at 5.50p, he told us to come right away and he will give us more info re: the units available and pricing! He was closing at 6p, and we arrived at 6.05p. He stayed open for us on a Friday evening! Amazing experience- every time we go to our storage unit, Gary has always a big smile on and ask if we need anything! GREAT CUSTOMER SERVICE~

They had a unit in the size I wanted on the ground floor. Signing up was easy and the gate entry…read moreapp is really useful. Everyone was friendly and helpful.

We used this storage location while our home was under construction and remodeled. We thought we'd…read moreonly use the unit for 6 months but ended up there for 15 months. The only issue was the price doubled, but with the cost of space in SD it's to be expected. Erica was great at move-in and move-out. She has a tough job dealing with all the messes left by people, so inconsiderate. Even with all she deals with, she is helpful, friendly, and goes above and beyond to care for her customers. We appreciate you. We felt our stuff was safe and free of rodents. There were no droppings or issues with the boxes we've unpacked since moving back home. We had a great location, and it was always clean when we went in to grab something we couldn't live without or put something we bought. Overall, this was an easy experience, and I recommend this location as clean and safe. Thank you, Erica.

To whom it may concern, Let me start from the get-go! I…read morerented a 10X10 from this place a few months back I was told My rate would go up a little maybe a couple of times in a year then it 'wouldn't go up from there, well that wasn't true it's gone up 3 times in less than a year. That wasn't the problem with me the problem was when I got a random call on a Saturday morning from Cesi an employee. Let me tell you exactly what happened grab some popcorn cause this is good. So Cesi called me and asked 'Hi Is this Jonathan I say Yes hi, she said have you been to your unit lately? I say no it's been a while at least maybe a couple of months She says ok because the unit is 'open I say what? She said yes! It wasn't you? I say no! She says well it's open and it looks like there's a red machine outside of it is that yours? I say yes that's my welder she says ok well it looks like it's been broken into. I say what! she says yes. I need to know if I can have your permission to drill the lock. I say what? She says yes I need your permission to drill the lock and fix the door, right now I'll send you an e-mail and you can electronically sign it, so we can drill the lock I say Ok, not thinking right at that moment. Then I asked hey wait a minute what if I'm missing stuff what did they take anything? can you check the cameras her response was oooh nooo that's going to take HOURS! What! She says yes oh and you have to make a police report. At this point in My mind, I'm like hhm.. you know what let me come over I'm only 30 minutes away. She says ok, and hangs up on me. I was like no way! So I called my girlfriend briefly explained what was going on and asked her to meet me there with the key. We show up and I say Hi are you Cesi? She says yes, Hi I say I'm Jonathan she says Oh yeah what did you have in there because the system says you only have toats in there? I say yes the toats have stuff in them. She says O well it says you only have toats in there. I say can we go to the unit she says yeah! We get there and the bottom right of the door is completely ripped out of its track making a small crawl hole at this point I look right at Cesi and Ask ' Do customers normally do this? She says what? I said break the door like this, Why would you ask me if it was me that did this? She said no I didn't ask you that I said yes you did then I said why wouldn't you ask me to file a police report? She said let me get my coworker who I don't even know his name he came over and said what's the problem I said nothing I'm trying to figure out what I need to do. He said it's a process you have to file a police report I said ok why wouldn't you guys tell me this from the beginning, he said it's up to you I said you mean to tell me that I have to make the police report and you don't? He says we already called the cops and made a police report, Now YOU HAVE TO MAKE A POLICE REPORT! I say that's gonna take hours it's Saturday this isn't an emergency he says well what do you want me to do? I say nothing man he says screaming at me LISTEN TO ME YOU FENING AHOLE I WORK AT NATIONAL CITY IT HAPPENS ALL TIME OUT THERE I'M TELLING YOU THE PROCESS. I say oh so you're used to this then he gets even more mad gets inches from my face and says screaming off the top of his lungs LISTEN! I look right into his eyes and say 'I'M LISTENING . Again Screaming at ME YOU DON'T COME HERE AND CAUSE A SEEN YOU DONT UNDERSTANT I EFFING HATE! THIS JOB!! At this point, my girlfriend gets in between us and says hey calm down. He says you need to figure out if you're missing any shit! And figure out what you're gonna do with your shit! I say REALLY! At this point, I tell my girlfriend Let go! We're leaving the whole way out this guy is Screaming! at the top of his lungs saying how he hates this job! And I needed to be careful. So we leave and from a block away I call the police, Dispatch asks me what happened I tell her all that's going on then I say ' They said they already made a police report and now I have to make one she says ok whats the storage aging I tell he its the Extra Space Storage 3085 Del Sol Blvd, San Diego, CA 92154 she says and they said that already made the bake in the report I said that what they told me. She says no there's no report of any break-ins from that place at all for today hmm. I say I'm sorry that's what they told me. She says ok we'll get an Officer out to you asap! I kid you not all I did was drive back to the storage a block away and the officer was already pulling up! WOW! 2 minutes they were there. I told the office what was going on we went in there and the door was already fixed with a new lock my girlfriend had unlocked it when we left so they were able to fix it and set a new lock in the time we were gone. the officer asked me if anything was missing I said I don't know I haven't checked he says ok I'm gonna give you an incident number and if you later find missing stuff call us. a week later I get another increase! There's more.

Id have to say, "all of the above"! Ray and his whole staff have been there for us when we are…read morestruggling.... They have nice storage units, great conditions, for a great price.... We are very happy with there customer service skills in the way they have always treated us, they keep in contact with us, and really care. They have always bent over backwards to help us brainstorm for what ever our struggle has been. So, 3 years later we are still very satisfied customers! Thank you for all you do, LM

Wonderful service. Called and jesus was pretty straightforward with me and honest into which units…read morewere best for my needs. Kind and great customer service and made sure I knew everything I needed to know for a smooth facility! high recommen, and look forward to my journey with storage life lol shout out jesuuuuus

When I walked in I was greeted by Anthony and he wasted no time getting me ready for my storage…read more space . He was very courteous and informative when I asked him some questions. Afterwards, we tried my code I see if worked and had no problems . I parked my vehicle and he brought back to the front office and he asked if there any thing else he help me with I said no and I was on my way.

Stor' Em Storage is clean, employees are always courteous and the facilities are very secure!read more

I needed a storage place urgently and came in to see this location. I hadn't made any reservation…read morewhen I walked in. I was helped by Rachel who was very nice and went out of her way to assist me. She was professional and knew her job. She guided me with my reservation and gave me tips about packing, moving and storage. Employees like her are the real backbone of a business and I would definitely go back to this location and would recommend the same to my friends as well. TWO THUMBS UP RACHEL, THANK YOU. This Public Storage location is clean and well lit but the only problem I saw was that the driveway and outside area have leaves scattered all over which does not look good. Also, Public Storage should have extended hours (0500-1100) instead of the hours now which are 0600 to 2100. In all it was a great experience.

They just raised my monthly payment from $277 to $369 out of nowhere, not a fixed rent situation…read moreand they did not communicate this.