Ever heard the saying better late than never?…read more I am an ex long time customer that left on good terms. Now that I am Yelping a lot I wanted to give my overall review about my time with Otay Self storage. i will give the pros and cons and also some tips :) Hopefully the names are accurate its been a while. I was a customer for about 7-8 years. I signed my first lease when this was half the size and the 2nd half was all dirt. The manager at the time I think her name was Lydia was very nice and half the reason why i went with this location. The other half of my decision was location. If your looking for the closest storage unit near the border, this is it. You can walk to here in a good 10-15 mins fromn the border. I had a large prime storage unit right in front. I kept my SUV and several belongings in there. Since Lydia, I believe the next manager was Luis? and then Humberto. They were also very nice and i was sad to see Luis go, he was awesome. Here are the Pro's about this place - Extremely secure, never had anything stolen nor heard of anything being taken from this lot. They have several camera and overnight roaming security. It's so secure that if a cat gets in, it can set off the sensors. I've been there in the early am before they opened when security would come by and do a check for motion sensors. Both times it was a cat running around :) See my pic of one of the cat burglars :) Location - everyone says location is key -it is located in a corner sort of (It used to be a closed off road years ago, but since have opened it up to traffic. It is very close to the border. Staff - Turnover wasn't a big issue when I was there, they had mostly the same staff with just a few manager changes. All extremely friendly, even to the point when they were ready to close, I would call them from the freeway and they would stay open a few extra mins for me. Units - the units themselves were in great shape. Early arrival- Most employees were early arrivals in the morning, that helps people that need to go to work on time. Giveaways -people are always giving free stuff away to each other. I had several storage neighbors that gave me excess stuff they weren't using and also when they are moving out. I returned the favor and gave away furniture and some electronics when I moved out. Cons: Very few: Rodents, sorry its Otay and there are lots of open fields out here. That's a fact of life and nature, nothing Otay Storage has done wrong. The units themselves can get dusty and dirty over time, please keep that in mind when storing valuables. Cars can sometimes block your unit, it can be a pain to find them and tell them to move. Especially when you under time restraints. This applies to outdoor units. They had free Wi-Fi then it got abused so they took it away. Not sure if it's back on again. Tips: Get a ground level unit, it can get extremely hot in these units during the summer and the last thing you want to do is go with an upstairs storage unit. Buy covers for your mattress and valuables, it can get dusty and should keep the little rodents out. Overall treat the employees with respect and that is what you will get right back. I loved my time here and I was sad to go. if I ever need a unit again you got my business!

We've had our unit for a few months that is used as excess for business needs. We haven't had any…read moreissues except with other tenants occassionally blocking our unit when we need to get into it. Otherwise, it was easy to set up auto payments and the staff was helpful when we needed paperwork. No concerns.

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I stored my property and paid for 15.5 years due to military. I just went to clear out once Otay…read moreMesa Storage increased my tiny 9 x 7 unit to $205/month. I unlock my storage and all dead rodents in my unit, rodent droppings and pee, my 50 boxes, rats and rodents chewed through and destroyed all my paperwork, my clothes, my shoes, rodent droppings all in my dishes, in my clothes and shoes, rodents chewed through my extra-strong moving boxes, and also chewed through all my toiletries. Entire management has never contacted me/come by to survey all my property damage, and COMPLETELY IGNORE THIS SITUATION AND ME. Noth facility manager and the office refuse to give me their insurance claim form to file claim to their insurance company for $2500. The facility manager anf staff engage in office gossip, and the staff goes out of its way to make clearing the unit very difficult. There is only one garbage bin for the entire facility, and the garbage and recycle bins stay locked. I have to drag trash from the back of the facility all the way to the front where the entrance is. I waste so much time dragging garbage to the garbage bin all the way in the front in 100-degree weather. All this rodent-droppings and pee exposes me to Hantavirus, and there is no air ventilation in the building. And after all this. Otay Mesa Self Storage has ignored all my property damage due to rodents getting in my unit, but had the nerve to send me a bill? The facility manager dismissed rodents as no big deal because he has rats in his apartment complex where he lives. THIS STORAGE FACILITY IS FALLING APART AND NOT WELL MSINTAINED AT ALL. ONLY ABOUT COLLECTING CASH. This storage unit also has VERY NASTY POLICIES to charge $200 for trash left because no garbage are near to discard trash, and also charge $250 if you leave the facility late. ABSOLUTELY AWFUL BUSINESS.

Karina from Smart Storage of Eastlake was knowledgeable and courtesy and helped ASAP. She got me…read morein super fast for a storage unit. While other storage facilities had no one available to help me Karina was ready, willing and able to help and provide service. 5 stars all around.

When I came into the office, I was greeted by Valeria Garibay. She helped us with our storage and…read morethe paperwork. We were able to move our stuff in the same day if we wanted to.

I love this place. Ada is the current owner and i dont know honestly what i would have done…read morewithout her help. I have been a tenant here, for eleven years. We lost our mom a while back and i personally came upon some bad financial difficulty. She was patient, and caring and is willing to work with her tenants which is a big help in such a stressful world. Ada is very accomodating and very fair on their prices especially through out the Covid and everything else people are dealing with... I cant say enough.. they are great people nestled in a very fine community and i am grateful every day for not losing my personal items that mean so much to me. Thank you Ada and family, you are the best

Fake reviews! Unprofessional and not trustworthy. Way Overpriced save your time and money go to…read moreSantee. Didn't finish building the place?? unbelievable. U cannot tell me this is worth it! I would rather trust my belongings on the street than in here. Management is never here and will hang up on you when trying to cancel. They also leave the gate open on multiple occasions! App will glitch! No locks just an app to open!

Renting a storage unit from here was a breeze! Carlos helped me out with the process. He gave me a…read moretour of the facility and showed me the exact locker I was going to receive. The facility looked to be clean and well-maintained. He went over all of the up-front and monthly fees, a summary of the rules, and I got to ask any questions I had before signing. The whole process took only about half an hour, and it was a lot easier than I expected!

Gustavo is a very professional staff member who explained the promos to me very well, with a…read morewell-trained, friendly approach to customers.

If you're looking for a storage facility that goes above and beyond, this is it. From the moment…read moreyou walk in, the cleanliness is immediately apparent and every space looks like it's been swept and mopped daily, and even the bathroom is spotless and the whole facility is super bright! What really sets this place apart is the vibe. They actually play great music, which makes the whole experience feel surprisingly welcoming. But the standout for me was the customer service. Paola, he woman who assisted me, was incredibly helpful, taking the time to walk me through several different unit sizes so I could find exactly what worked for my needs. The sign-up process was quick and straightforward, and they currently have promotions offering 50% off your first two months. This is great value and is a fantastic deal on top of an already excellent experience. Hands down the best storage facility in San Diego. Highly recommend.

Very unprofessional experience. I can no longer recommend this place…read more I waited nearly 30 minutes for someone to open the office, but no one ever showed up despite the location being completely empty. It was already 1:10 PM, and the sign stated they would return at 12:41 PM. I came in intending to make a payment, but after this experience I decided to cancel and take my business elsewhere. Unfortunately, this is the second time this has happened to me. Not recommended.

All the good reviews definitely live up to the hype! Great experience at Jamacha Point Self…read moreStorage! Marco helped me out and was extremely personable, friendly, and made the whole process quick and easy. The facility itself is very clean, well-maintained, and feels secure, which gives me peace of mind storing my belongings here. You can tell they take pride in keeping the property in great shape--even the elevators smell good! Really impressed with the facility and the customer service. If you're looking for a clean, safe, and well-run storage facility, I definitely recommend Jamacha Point Self Storage. Thanks again, Marco!

From the moment we walked in we instantly felt at home, Marcos professionalism and kindness is top…read morenotch, the premises is very clean and kept up nice. Thank you for the help today Marco Ramirez and crew.

They had a unit in the size I wanted on the ground floor. Signing up was easy and the gate entry…read moreapp is really useful. Everyone was friendly and helpful.

I had this unit for less than 60 days and my unit was broken, robbed and stolen from. My whole life…read moreclothes pictures electronics etc was stolen. And they didn't even care. I return 2 months later and they put their own red lock on the unit without informing me and without my approval. Do not rent from these people at this point there just patiently waiting for a lawsuit to hit there desk.

Paul is amazing and very helpful, he went above and beyond to help my girlfriend and I move out of…read morethe unit we've had for many years

TERRIBLE MANAGEMENT!! Do not get your storage unit here!! They raise the price constantly and will…read moretell you to get your belongings out same day. Outrageous behavior as a fellow resident in alpine for 20 years to see how this business treat their customers with such harshness is discussing.

We left our vehicle with them for 4 days. It was easy to make a reservation, they answered all my…read morequestions before my arrival and were flexible with our arrival time. It was easy to check in, the driver was very nice, gave us recommendations of where to visit across the border. He also took us to the border so we could walk across. A few feet away from the actual border and gave us instructions since it was our first time visiting. At pick up they offered to pick us up from the border once we walked across. Getting our vehicle was easy, hassle free and our car was found as we left it, nothing missing from it. We will definitely pick chia parking again on our next trip.

Just used chia parking and had a great experience!…read more We left our car for 5 nights. We got shuttled to the CBX immediately after parking. It took maybe 5-7 minutes to get there. When we returned, we gave the shuttle a call & they came to pick us up in literally 5 minutes. All the workers were extremely nice and parking is much more affordable than the CBX. Just a note that they can't drop you off directly in front of the CBX entrance so be prepared to walk 5-10 minutes (not Chia parkings fault- this is a CBX rule they have to follow). All in all, this was a 10/10 experience and I will definitely use them again!