1. Otay Warehouse

    1. Otay Warehouse

    0

    San Diego, CA

    Otay Warehouse

    1.0 (1 review)
    Closed 7:00 am - 6:00 pm
    Updated 3 months ago

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    4.5
    (9 reviews)
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    9 months ago

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    Otay Crossing Self Storage

    Otay Crossing Self Storage

    4.1
    (24 reviews)
    $$

    Ever heard the saying better late than never?…read more I am an ex long time customer that left on good terms. Now that I am Yelping a lot I wanted to give my overall review about my time with Otay Self storage. i will give the pros and cons and also some tips :) Hopefully the names are accurate its been a while. I was a customer for about 7-8 years. I signed my first lease when this was half the size and the 2nd half was all dirt. The manager at the time I think her name was Lydia was very nice and half the reason why i went with this location. The other half of my decision was location. If your looking for the closest storage unit near the border, this is it. You can walk to here in a good 10-15 mins fromn the border. I had a large prime storage unit right in front. I kept my SUV and several belongings in there. Since Lydia, I believe the next manager was Luis? and then Humberto. They were also very nice and i was sad to see Luis go, he was awesome. Here are the Pro's about this place - Extremely secure, never had anything stolen nor heard of anything being taken from this lot. They have several camera and overnight roaming security. It's so secure that if a cat gets in, it can set off the sensors. I've been there in the early am before they opened when security would come by and do a check for motion sensors. Both times it was a cat running around :) See my pic of one of the cat burglars :) Location - everyone says location is key -it is located in a corner sort of (It used to be a closed off road years ago, but since have opened it up to traffic. It is very close to the border. Staff - Turnover wasn't a big issue when I was there, they had mostly the same staff with just a few manager changes. All extremely friendly, even to the point when they were ready to close, I would call them from the freeway and they would stay open a few extra mins for me. Units - the units themselves were in great shape. Early arrival- Most employees were early arrivals in the morning, that helps people that need to go to work on time. Giveaways -people are always giving free stuff away to each other. I had several storage neighbors that gave me excess stuff they weren't using and also when they are moving out. I returned the favor and gave away furniture and some electronics when I moved out. Cons: Very few: Rodents, sorry its Otay and there are lots of open fields out here. That's a fact of life and nature, nothing Otay Storage has done wrong. The units themselves can get dusty and dirty over time, please keep that in mind when storing valuables. Cars can sometimes block your unit, it can be a pain to find them and tell them to move. Especially when you under time restraints. This applies to outdoor units. They had free Wi-Fi then it got abused so they took it away. Not sure if it's back on again. Tips: Get a ground level unit, it can get extremely hot in these units during the summer and the last thing you want to do is go with an upstairs storage unit. Buy covers for your mattress and valuables, it can get dusty and should keep the little rodents out. Overall treat the employees with respect and that is what you will get right back. I loved my time here and I was sad to go. if I ever need a unit again you got my business!

    We've had our unit for a few months that is used as excess for business needs. We haven't had any…read moreissues except with other tenants occassionally blocking our unit when we need to get into it. Otherwise, it was easy to set up auto payments and the staff was helpful when we needed paperwork. No concerns.

    Chia Parking

    Chia Parking

    4.1
    (26 reviews)

    We left our vehicle with them for 4 days. It was easy to make a reservation, they answered all my…read morequestions before my arrival and were flexible with our arrival time. It was easy to check in, the driver was very nice, gave us recommendations of where to visit across the border. He also took us to the border so we could walk across. A few feet away from the actual border and gave us instructions since it was our first time visiting. At pick up they offered to pick us up from the border once we walked across. Getting our vehicle was easy, hassle free and our car was found as we left it, nothing missing from it. We will definitely pick chia parking again on our next trip.

    This is in response to the Owner's response to my comment…read more I have no issue with a business being bilingual. The Chia staff worker SAID TO ME, multiple times, that I could not speak to the manager BECAUSE THE MANAGER DOES NOT SPEAK ENGLISH. The driver was on the phone with the manager, but I was not allowed to speak to the manager until I said I spoke a little Spanish. That was a very short conversation and at NO TIME did the manager mention a refund. As the guy who arrived with the keys was locking up the building, I said, wait, I need to speak to the manager to get some kind of refund after this and he looked at me, shook his head, locked the building and walked away. At no point in time was I ever offered any kind of refund in spite of requesting AT LEAST 3 TIMES. The staff said to me, multiple times, we're just workers, we don't care. I had tipped the driver, and actually asked him to return the tip which I have never done in my life, but when a worker straight up tells me, I don't care, I just work here, they don't deserve a tip. To his credit, he did return it. I weigh 105 pounds, am a Senior citizen, standing outside for almost 2 hours to get my car back, in the middle of an industrial park at the border in the dark. NO this is not a secure situation, completely created by YOUR parking lot procedure. Driving home at 11 pm vs 9 pm DOES create a security issue. I had to pull over at 1 am in a lousy neighborhood to get gas. Nothing was open anymore. I woke up my entire family at 2 am when I finally got home. YOUR WORKER SWORE AT ME multiple times (one of the workers, not both). That was on your video, but you left it out in your response. Yes, I had a positive experience last year. And so I had every reason to expect one again. What happened to me should NEVER, EVER happen to a paying customer. HORRIBLE experience. But you got your money, and that's all you care about. Folks, DO NOT PARK HERE. It ruined the final stage of what had been a fantastic trip to Mexico.

    Otay Warehouse - selfstorage - Updated July 2026

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