NOT WORTH SAVING A FEW DOLLARS! Save yourself the headache and book somewhere else.
I rarely leave reviews like this, but the level of unprofessionalism, disorganization, and complete lack of customer service at this place deserves to be shared.
Dropping off our vehicle was a smooth process, but getting picked up was an absolute NIGHTMARE.
My husband called to arrange our pickup and specifically informed the employee that we were a family of FIVE and needed a van that could accommodate all of us and our luggage. We were already walking to their designated pickup location, which, by the way, is on the side of a busy main street. Instead of arranging our pickup, the employee rudely told my husband, "You need to call me when you're already there."
Fine. We followed his instructions.
Once we arrived, we called again and were told the driver would be there in five minutes. FIFTEEN minutes later, the van finally showed up -- COMPLETELY FULL, with only TWO seats available!
I asked the driver how he expected five people with luggage to fit into a van with only two open seats. His response? He shrugged his shoulders and casually said he'd come back after dropping everyone else off.
My husband reminded him that we had specifically told him over the phone that we were a party of five. We were also the ones who had called for pickup in the first place, so why would he arrive with a van that couldn't accommodate us?
Instead of apologizing or taking accountability, the driver sarcastically responded, "Well, try and fit."
Seriously?! How exactly are FIVE people with luggage supposed to squeeze into TWO seats?
The driver's attitude was incredibly rude, dismissive, and unprofessional. His behavior was concerning enough that I questioned whether he was even in the right condition to be driving customers around.
He eventually left and returned approximately 10 minutes later. By this point, we had wasted even more time standing on the side of the street with our luggage. During the entire ride back, there was absolutely NO apology, acknowledgment, or attempt to make things right.
But believe it or not, it gets WORSE.
When we arrived at the office, I explained the entire situation to the employee working there. Rather than showing any concern or offering an apology, he simply pointed to a phone number and told me, "If you have a complaint, call this number above."
So I called.
AND GUESS WHOSE PHONE STARTED RINGING? HIS!
You cannot make this stuff up. The same employee I was complaining to had just directed me to call a number that rang HIS OWN PHONE!
As if that wasn't enough, he then COULDN'T EVEN FIND MY CAR KEYS! Their tickets were so mixed up and disorganized that I had to physically point out my own keys to him.
At that point, I told him exactly how unorganized and unprofessional this entire operation was.
The biggest issue wasn't even the wait. It was the complete lack of respect, accountability, and basic customer service from MULTIPLE employees. Not one person apologized. Not one person seemed concerned. Every interaction made an already frustrating situation worse.
I understand that businesses get busy and mistakes happen. But there is absolutely no excuse for rude employees, sarcastic responses, poor communication, disorganization, and treating paying customers like they're an inconvenience.
My advice? DO NOT let the cheaper price fool you. Whatever few dollars you think you're saving are NOT worth the frustration, wasted time, and terrible treatment.
I would gladly pay more elsewhere for a business that is organized, professional, and actually values its customers.
NEVER AGAIN. If I could give ZERO stars, I would. read more