Great experience at A-1 Self Storage, 9893 Riverford Rd location. The facility is very clean,…read morespacious, and well maintained. Lace was amazing, very kind, friendly, and helpful from the moment we walked in. She took the time to explain all the pricing and options clearly and answered all of our questions without making us feel rushed. She was very informative and made the whole process quick and easy. Great customer service all around. Definitely recommend A-1 Self Storage!

Super fast and professional process, easy access, extended access hours for storage units and the…read moreoffice is open 7 days a week. Helpful staff, great storage areas!

Serious security concerns, poor response, and unacceptable rate hikes…read more I rented a unit at this Extra Space location for $85/month. It's now ballooned to $217/month, and despite the price hike, the facility offers zero peace of mind. My unit was broken into, the thieves cut through the chicken wire ceiling, popped off my lock, and went through all of my belongings, selectively stealing several items while leaving others behind. When I reported that my lock wasn't working, the manager suspiciously already seemed to know exactly how it happened, including how the wiring was cut and the lock was removed. Instead of expressing urgency or concern, I was told there was "nothing he could do" unless I contacted a district manager. He offered no credit, no compensation, no apology--just told me to move my stuff to a different unit (as if that guarantees anything). Even worse, I've witnessed homeless individuals living out of units, and hallways that reek of human activity, not storage use. When I asked about this, the manager admitted they were aware of how people break in through the ceilings, yet no cameras are positioned to monitor the exposed wire areas where the break-ins occur. So they know how it's happening, and still choose not to prevent it? They advertise "security" and "peace of mind," but that's completely false. This place is shady, lacks basic protections, and seems more interested in raising rent than protecting customers. This isn't just mismanagement, it feels negligent, possibly complicit. Avoid this place. You're paying premium rates for a security system that doesn't work, staff that offer no real help, and a facility that enables theft more than it prevents it.

The absolute worst storage experience. The place is not maintained properly and we were extremely…read moreimpacted when the building flooded 3 days after our move in. It was unacceptable and they only send a general email out saying we might be affected. Well, we were and inches of water was inside our unit. They didn't let us touch a thing and made us wait days until they had availability to move us to another unit. The movers were beyond unprofessional and damaged more things (all of our stuff was packed so well and they just threw things around and scratched up our expensive stuff). It took weeks and weeks for our inventory and later we realized they stole expensive stuff from us like a fancy coffee maker! After all we went through, this was horrific. The pregnant female manager gave us nothing but attitude and shouldn't be in charge. They should have been more accommodating and accountable. All they said was contact your renters insurance. It's still their responsibility to maintain a clean and proper building and should be shut down for their inability. I'm still shocked more people didn't review after that. Do not rent here or store your valuables if you care about them!

Hours are from 7am-5:30 pm I first started renting out a…read moreunit with them in 2018, smallest they had at a very reasonable rate. As time went by I needed something a bit bigger but they didn't have anything available when I needed it so I ended up moving out to another nearby storage facility. I was back at first st storage in less than a month. Haha Eventually I had to wait for a bigger unit to be available but let me say it's worth the wait. If you are looking for a long term storage facility that you will be in and out of i promise you won't find anything better than this. Electricity, clean restrooms, no rats, no bugs, no random people wandering around. Safe, clean, reasonably priced. Most of the bigger units have lofts which is amazing.

I have tried different storage facilities and this one is well-maintained, has electricity and…read morereasonable prices. Debbie is an on-site manager and is very helpful with anything I need. The only downside is that I wish they were open a little later at least one day a week. They close at 5:30. I highly recommend this place!

Elizabeth was extraordinary in helping me get the right space at a price commensurate with the…read morequality of StorQuest. Dana and Elizabeth were a pleasure to work with and knew how to provide the best in customer service. Your location, facility, and your climate controlled storage looks to me to be the best in the area. Thank you Elizabeth and Dana for being the face of StorQuest in La Mesa. I highly recommend your service and your quality storage! Five Stars well deserved. Thank you indeed!

This Storage facility sets the bar high for all other storage facilities. Firstly, Mars is the…read more textbook definition of exceptional Customer Service. I not only was impressed with how i was greeted, but how he did not hurry the customers he was already assisting when I arrived. Mars then promptly attended to me when he was finished with the first customers ahead of me. Mars proficiently answered all of my questions then gave me a quick tour of the facility as he led me to the unit that best suited my needs. The first thing I noticed was the clean, pleasant smell of the building interior, almost Hotel-like. Very fair prices and complete breakdown and explanation of move-in and future charges rounded out my perfect transaction experience. We all agree that moving is a total pain, but discovering StorQuest made it a little less unpleasant. Thanks a million Mars!!!

Brittany at Santee, CA location was awful to deal with. I simply asked for a unit that was secure…read more The unit assigned to me was 5622 and had 2 walls that didn't fully meet, so anyone could reach in or pests could enter or belongings could be easily damaged, etc. Instead of just offering another unit B decided I wasn't a good fit (lol) and said she'd give me a refund. She complained of being hungry more than once and that she was heading into a corporate meeting while also claiming she was corporate. Laughable. I signed with another facility a mile away and am now paying less than half for same size unit than what I was set to pay at Price. No do not rent from here, if there's an issue, B will be offended and argue instead of finding easy resolution. Very poor service.

Very fast and helpful with our vacancy. Explain well what is needed of us to have them better…read moreassist us.

All the good reviews definitely live up to the hype! Great experience at Jamacha Point Self…read moreStorage! Marco helped me out and was extremely personable, friendly, and made the whole process quick and easy. The facility itself is very clean, well-maintained, and feels secure, which gives me peace of mind storing my belongings here. You can tell they take pride in keeping the property in great shape--even the elevators smell good! Really impressed with the facility and the customer service. If you're looking for a clean, safe, and well-run storage facility, I definitely recommend Jamacha Point Self Storage. Thanks again, Marco!

From the moment we walked in we instantly felt at home, Marcos professionalism and kindness is top…read morenotch, the premises is very clean and kept up nice. Thank you for the help today Marco Ramirez and crew.

I give 5 stars based upon this location, as I experienced it for the last few years. At one point…read moreI had 4 units here! The manager, Crystal Black, was always very helpful, cheerful and professional. She knows her job well and takes pride in everything she does. She "takes ownership", which is rare these days! Though there is new management, and a different name, Crystal is still on the job. I wouldn't hesitate to use this location.

Everyone is so friendly and helpful! It's clean and the most reasonably priced storage in the area…read more Absolutely wonderful!

Friendly and easy going staff. Competitive rates and clean storage units. Not the best physical…read morelocation(off greenfield) but haven't had any issues with that. They have great security and friendly tenants. The couple who manages the facility are wonderful!

I find this place very clean and safe. Easy access to units, I would recommend this Storage…read morefacility to friends and family.