Horrible customer service.. I've never experienced such discrimination in my life . I'm a business…read moreowner myself. And if one of my employees treated any customer the way she did. I don't know what type of repocautions or Change the quality of energy given to customers. But I am a paying customer...SMH I pray for the rude old lady who works in the office.

This place is great and the employees are fantastic! Cristina knows who I am, when I call each…read moremonth, and is extremely courteous and personable! The ease of access is great! Very affordable and a secure location!

Thank you to Jamacha Point Self Storage their customer service is amazing they have accommodated me…read morein all my needs and the staff is extremely friendly and knowledgeable. Thank you Elia for you assistance

Another amazing experience with AARON who never disappoints & exceeds expectations & did an amazing…read morejob processing my referral. ill def send more because of this quality service every time. Aaron went above & beyond to ensure rates were competitve & met our needs. Thank you soooo much and look forward to continued business with this awesome facility. Ty again aaron

Great customer service. Got to view the unit previous to any payment. Very quick in getting…read moreeverything processed as well!

Great experience with A-1 Storage! The facility is clean, secure, and well-maintained, and the…read morestaff was friendly and very helpful throughout the process. The move-in was easy, pricing was fair, and everything felt organized and professional. I would definitely recommend A-1 Storage to anyone looking for a reliable and stress-free storage solution.

The storage place is reasonable it's clean and the guys are fairly friendly. My mom has been using…read morethis storage place for a couple years. I just got my own storage and the guy was very helpful. Thorough and the process was fast.

Wonderful, Amazing the best experience both of the gentlemen were so helpful from getting me the…read morebest price to letting me know if the discount for renters insurance. I highly recommend Rockville prices are the lowest around lots of units so never gonna hear were don't have any availability. Hands down the best storage for all your needs.

I first came a cross this business by living directly across the street, of course at that time it…read morewas under a different management. This year, as I was preparing to move I began to yelp around to find a storage unit complex that would meet my needs. I did not have to look far, the first place that popped up was this business! I said to myself, "hey, why not?" First, I called to inquire about how to get started and if I would be able to get a Dollie. I can not remember who I spoke to directly but she was extremely helpful. Later on that day, I went online just to see how big these units were and the pricing; there happened to be an online special going on for the unit size that I was searching for. I filled out all my information online & paid for my storage unit, it took me less than 10 minutes and I received confirmation in my email immediately. A few days passed by before I actually went into the office but when I finally did, I finished up paper work which consist of an agreement of what I can put in storage, a copy of my ID, and if I wanted another individual's name listed or not; the basic stuff. This is the first time I have ever rented a storage unit and so far it has been a very good experience for me. The ladies at the front office counters are extremely nice! I come in, sign in on the log with my name, time, and storage unit no. Then I am given the red keychain with the key that allows me to open my storage unit door (they're listed in Alphabetical Order then each door has a number assigned). After I am done, I proceed back to the office to return the key & check out. One time, there was a sign on the door that said "back in 5 minutes" I ended up dropping the red keychain with the key in the mail slot since there was also a sign that said I could do that. So far, I am very happy with the services here and I will continue to keep my belongings here as long as I need them to be in storage.

So I was very happy that the new owners had turned a leaf for this place, So much I referred my…read morefamily member to rent a storage because of the great prices and new hours, I was wrong - Military members- do not rent here -beware!! When you go to sign someone up on your storage, place them on your account, state that they are authorized to access your belongings and manage that account..... it does not mean anything!!!!! We lost the key to the storage right after we moved everything in as we were getting ready for a deployment, we were told by Maureen that we would be able to gain access to the storage no problem and she would even waive the 15.00 fee to open it up for us -one time only. All we had to do was call her ahead of time so that she could have the tools needed to open the lock. My son went to gain access (also was placed on the account) to the storage and the gal turned him away,not Maureen but another woman claiming not to know anything about this arrangement. Picture this- this was not a simple drive over, it is 100 degrees outside, you have a vehicle full of items that needed to go in and it is 40 minutes before they close. Also you are paying over 200.00 a month and for same strange reason, our name on the account means nothing? we cannot have access? What changed ? We are told we now have to have our service member send a copy of their id card to them. A fax copy. lets think about this now, while deployed over seas, who can easily do this? no one i know of. I mean floating n the middle of the gulf, send a fax... it is down right stupid. so this storage is being paid for and with no real resolutions to gaining access. What a huge disappointment as I recommended my family here. The only time they tried to rectify this was AFTER we closed the storage and AFTER i wrote this YELP, they could not give a far fig newton about this until then. I am embarrassed and disgusted the way this has turned out. The gal (Lori) that answered the phone tried to say that the law requires,, etc etc. Well then why would we waste time on adding people to the list of people able to handle the account and have access to the storage if it doesn't mean anything when we need to get access. I will not recommend this place EVER again and for the hassle I wont be coming back. As soon as our family member returned we got his things out of hostage from Super Storage, Poor business practice and they do not stand by their word. Nowadays may not seem like much to some people but to me it means more than my weight in gold.

So I have only been at this place since November 2025....only reason I choose this place was there…read morewas a promotion. First 3 months $60. Since I have been there I have had the initial increase to $138....now it has jumped to $202. I have contacted them today to see why it has jumped in price only to get the answering service. I will definatly move my things. No NOTICE of the hike. NOT RECOMMENDEFD at ALL.

There was a special in September 2024 for 5x10 for the first 2 months of rent $88.00. 5x10 for…read more88.00? I will take it. Then in November 2024, the rent up to $100.00. Okay? Why? oh yeah "As part of our ongoing commitment to providing top-quality storage solutions, we periodically review and adjust our pricing to align with industry standards and ensure the continuous enhancement of our facilities and services." That is why. Then came January 2025, rental rate shot up to $144.00. what the heck? Then two days ago, I just received another notice "Dear Gloria We hope you're finding your storage unit at SecureSpace Self Storage both convenient and secure. As part of our ongoing commitment to providing top-quality storage solutions, we periodically review and adjust our pricing to align with industry standards and ensure the continuous enhancement of our facilities and services. We're writing to inform you of a necessary adjustment to the rental rate for your unit #E****. Starting August 1, 2025, the monthly rent for your space will be $161.00. This change ensures that we can maintain the high standard of service you expect from us." That is some BS y'all. I'm done.

This place is so poorly run. The parking lot is always completely disorganized, and you can barely…read moreget through because they can't figure it out. But mostly, do not come here if you are looking for propane. They close it down randomly, or there's supposed leaks, or they just do it wrong. More than half the time I used to go here, they just couldn't help me out.

Just called today 12/6/25 2pm and had the displeasure of speaking with someone that said there name…read moreso fast i couldnt understand it,then when i asked about some boxes,he said he had them in stock..i said ok thanks man....all i got was a literal "uh huh"...no "you're welcome","thanks for calling"!!"have a great day"nothing!!just wow...we seem to be regressing as humans not progressing..common decency and manners out the window and customer service...

The property is really maintained and clean. Customer service is always amazing! A great value for…read morethe new units. Pam is friendly and helpful :)

Do Not Use this Company! I rented a unit in May, 2025. They…read moreprorated the first month. I used autopay. My rent was raised twice, and insurance added during this last year. On May 1st, 2026, I emptied the storage and went into the office to turn in the key. The employee said I had to pay for the whole month even tho it was the first. I then called corporate and was told the same thing, even tho they didn't debit my account till the 2nd. Bad business model when there are storage companies on every other corner.

The manager's Charles and Janie were able to accommodate me at the absolute last minute as I had…read morereserved a storage unit across the street with a not so professional manager (company name not included) I called Charles at Stor-it Mini warehouse and he could accommodate my needs right away. The unit is easy to access and clean. I feel absolutely safe with my belongings there. I would highly recommend them. Don't run into the issue I did with another company on the same street.

My ongoing complete satisfaction with the staff. I accidentally left a couple items outside of my…read morestorage door when I left last week. That afternoon, I received a courteous, reminder call of my oversight. I was so pleased to have been able to return to the storage to find my belongings were safe and intact (right where I had left them). They regularly patrol the property and keep a tight watch out for any unusual activity. There have so many times over the years that management has treated me so well and helped me with significant inconveniences that they turned into non-issues. Highly recommend Stor-It Mini Warehouse.