So I had a asemos experience right since the start the second I walked into the store MR Adrian greeted me right away and made me feel welcomed. I told him I was in the market for a new mountain bike he showed me around show me a few options that they have And he was very professional and patient after me asking thousands of questions he had a great attitude and awesome customer service. I was happy at the end with my purchase I will definitely come back to this place whenever I need bike needs. He made me feel great about my purchase awesome place awesome staff MR Adrian was just awesome ! Thank you very much I'm happy with my New Giant 29er read more

Bought a commuter bike (~6.5 miles one way). Ryan helped and advised in a professional, personable way. I came in wanting smaller size wheels and tires on a bike too big for my height. He gave me the skinny on why I need a new bike and taught me several things I never knew. He found a Raleigh in my budget that fit my needs. Even treated my old bike for maintenance complimentary. Definitely coming back here. read more

Brian Cannon rocks! He is so helpful and knowledgeable. Very patient and is very personable! Will definitely be coming back because of Brian! Love and hugs to Brian...from Tim.amd Victoria! read more

Just purchased my bike online for in store pickup, Debbie was amazing at any questions for me. I went to the store in person to make sure I got the right size, customer service was great and I'm very excited for my brand new road bike !! read more

I bought a bike rack at Bicycle Warehouse for my e-bikes. They were spot on and said I could get an adapter at Uhaul for my hitch. I went back to get better straps for the rear wheels and they were extremely helpful plus got the straps gratis. Ryan and Adrian were great. Highly recommended read more

Two chances too many. 7 months ago had a bad experiences with customer service and said i wouldn't do business here again. But was in the market for a new bike and saw it on sale here. Against my better judgment i purchased the bike after testing it. It was late in the day close to closing. The bike wasn't tuned up. Austin (sales rep) tells me to take it for a ride and return for a tune up. They're closing so i pay it no mind. (FYI other ships won't let you take the bike until everything checks out) Last week rode diamond valley, gears are popping on the inclines. After the ride i notice the cable to the front derailleur is seriously frayed with only two threads left. I bring it in yesterday and meet with Fernando who advises me about the free 90 day service and not to use it. I tell him what Austin told me and show him the frayed cable. He says that shouldn't happen with only one ride. He also tells me that Austin is new...i suppose Austin shouldn't have told me to go ride and return for a tune up. Maybe the bike should have been tuned up prior to me leaving with it. Ya think? Then Fernando says he won't charge me...umm, my question is...charge me because of? A frayed cable that occurred after my first ride? The faulty inspection of the bike to ensure its in working order? How about if the front brake line was faulty causing me to crash and get injured...again my fault because i didn't insure it was working properly? Either way i planned on riding today and Fernando said he'd call when the bike was done. Figure this shouldn't take long since all I needed was a simple cable change and adjustments to the derailleurs. So expectations were pick up the bike later that day, or early tomorrow. Fernando calls around 3:30pm. Tells me the bike needs to go to a shop. I thought the shop was in the back with the bike stand? Then he began talking to his manager and the line was cut off. He called back and i said, "You have to send it to a shop? I could've brought it to Menifee bikes and they'd have it done in 15 minutes. " He seemed a little perturbed and said, "before we got cut off i was going to tell you we can do it here tonight. Depends on when you need the bike. My boss feels better if it was sent to the shop." I told him I'm riding tomorrow and need it done. He said okay, we'll have it done for you tomorrow and we wont charge you for the 90 day service. (again? is he doing me a favor?) This morning I'm really anxious to get riding. Fernando is busy with paperwork so I'm patient. I see my bike on a stand thinking its ready to go...Nope! Fernando tells me nothing was done. Said his boss didn't want Fernando to do any work on the bike. That his boss wanted to do it himself. Then it was close to closing time and he had to go. Yesterday the agreement was to have my bike worked on that night (change the cable and adjust). Then the bike isn't even worked on AT ALL!!! I tell him this is not acceptable. That i was screwed 7 months ago. I give these guys another shot and they fumble the ball again. Big F'n waste of time! Then Fernando says he guarantees (another one after all the promises prior???) the bike will be done by 2pm. That his boss will be the one to finish it and is get a call immediately when its complete. I shake my head not wanting to blow up in the store and cause a scene. I'm seriously contemplating just going to a REAL shop and paying for the service that should have been done in the FIRST PLACE! So I leave and just as i drive away 10 miles I receive a call from Fernando, "you're bike is done. I took decided to go ahead and finish up the front derailleur and its shifting great." So now i turn around making this a 20 mile round-trip for NOTHING!!! And waste a gallon or so of gas! I get the bike. He points out his boss adjusted the rest derailleur while he changed the cable in the front pointing out how he called the end. This was done within 30 minutes. A simple change of cable and adjustment of the derailleur. And I had to go through this run around. Yesterday when I dropped it off it wasn't busy. Could have been done there while I waited. And yes they should never use my 90 day free service, because this was work that should have been done prior to me taking the bike. I'm not going back for the "free" 90 day service, which they're not going to do anyway. It's going out to another shop. This place is strictly a retail shop posing as a a bike shop. Never coming back here and bringing my business. Don't care what kind of sale is going on. There's a quote from the team leader on their webpage, "Take care of your Guest first and success will follow". Really??? From what I've seen this business should IMPLODE! So buyers beware! Go to a place that KNOWS what customer service is about. And knows how to WORK on bikes! They may not have as large a selection or "deals". But most times you'll get quality service and a quality product! This is strike two here...and I'm DONE! read more

Great staff. Great products and a great selection of accessories. Everyone is friendly and this is a convenient place to get all of your bike needs handled in this valley. Ask for Alex. read more

The staff is extremely helpful here. I went to a few different bike shops in the region before purchasing my new MTB and Bicycle Warehouse's staff won me over. They have a giant selection of bikes and you can find just about anything you could want in a bike. If they dont have it at their shop, they have numerous other locations they can get the bike from. Their prices are extremely competitive and the bike I bought was actually cheaper at their store than online which is unheard of. They are very helpful when sizing your bike too as the team really helped me figure out what size bike was best. They have a wide variety of aftermarket accessories as well which was helpful. Also, free tune up on the bike within 90 days... cant beat that! Very happy with my new bicycle and with the team at Bicycle Warehouse! Just a great hobby to fall back in love with again! read more

I ordered a bike 11 weeks ago. The website said 2-3 weeks lead time. At 3 weeks I called and was told it would be here in 6-8 weeks from the time of order. I called again at 8 weeks and was told two more weeks. Now at 11 weeks out and nothing. Bike cost $1700. Not one email or call to update me on anything. I am the one that has to check. Going to call again and ask for my money back. read more

Wish I could give it no stars, but that isn't an option. Customer service is HORRIBLE! I tried to return a bike purchased within the 30 day return period. When I brought the bike back, they wanted to reduce the refund by $600.00 for an imperfection in the paint on the top of the frame. Luckily, I had a picture of the bike from the day it was picked up (in the store with the salesman Alex holding it), that showed the imperfection in the paint. When I showed the Alex the picture of him holding the bike, he said he had no recollection of me ever being there to pick up the bike. Keep in mind, it was only 3 weeks from the date of pick up. He also told me that I would have to get the taxes that I paid on the bike back from the state of California. His reasoning was because the taxes are paid to California, they are the ones who would refund the taxes. (Is that not the most ridiculous thing you've ever heard???). After trying to educate Alex on returns and taxes, I decided I would try to speak with someone more knowledgeable than him. Needless to say, I emailed Debbe (the owner) and told her my issue. Unfortunately, Debbe didn't even have the common courtesy to email me back. I was contacted by Ulysses by phone only after I reached out to my bank to put a dispute on the charges. I was told that I would be able to return the bike for full value as the pictures I sent were looked at and it was confirmed that the imperfection was on the bike at the time of pick up. I loaded the bike back up and brought it in to return it. I asked to speak directly to Ryan (who I was told was the manager). After making me wait for 15 minutes, Ryan was finally available to help me. He must have been having a bad day because he had a bad attitude from the start. After arguing for a while, he told me he would refund my money and to leave the bike but he was unable to give me any sort of receipt confirming the refund. He said that I should "take his word" that he would refund the money. Thankfully I know better than to just leave the merchandise and "take someone's word" that they would refund the $ amount that was promised. Finally after calling Ulysses (the general manager), Ryan was told how to do a refund on the cash register and how to print a receipt. Fast forward 3 1/2 weeks later and I still hadn't received my money. I went to my bank again and they told me that the transaction was never completed on the bike store's end. Another call to Ulysses, and he told me that the bank put a hold on the money because of the hight dollar amount (really, $2700 is considered a high dollar amount?? LOL) Another trip to my bank disputed that theory and the bank told me they never put holds on refund money. Ulysses also told me he had no idea there was a hold placed until I asked about the money not being refunded. So apparently, Chase took the money out of Bicycle Wearhouse's account, but never refunded it me?!? Amazingly, after I told them I was going to pursue interest on the unpaid money, they were able to get the money released and paid to me. All in all, shady business practices and very disappointed that Debbe the owner never reached out to me. If you are considering buying a new bike, please do your research and consider any other bike store...this one is just too dishonest and unethical to give your business to. read more

Great Customer Service! Definitely making my next purchase with Bicycle Warehouse!

All the employees here are very knowledgeable and friendly, it's the only place I trust to do my bike repairs. Not only do they tell me what's wrong with my bike they go out of their way to show me and educate me on how they're going to fix it. I appreciate that they are taking a lot of precautions to keep everyone safe, since the pandemic started I've been visiting here at least once a week and they always remember me and my family and make us feel welcomed as if we're old friends. Thank you Jeff, Alex, & the rest of the team!!! read more

We are beyond grateful for the service provided by your team member Tim Grove  . When I walked in to the store I was greeted by Tim. While he was working with another customer he made us feel welcome and included. Once he is done with his customer he start working with us. I told him it has been 18 years since my last bike riding and I am not sure If I even can balance myself on a bike again!!! . He was very knowledgable and patient with me. He even customized the seat so I can feel comfortable. It was amazing how he slowly got me back to feel in control of my bike again. I told Tim  That I always want to go back to mountain biking however I do not know where to start here in California as I spent my youth in Texas. He offered to take me with him and show me how to handle the trail at Santa rose plateau. He even had me to try his bike there. It was like I am young again and was riding fearlessly. The next day I went to the shop and purchased a Santa Cruz Bronson C which is AMAZING BIKE. Since then, I am active again and riding my bike all the time. read more

The best customer service I've experienced !!! These guys Rock!! I appreciate all you guys help today!!! My Bike runs good as new!! Thanks

With out a doubt the best bike shop around, Jeff, Alex, and the rest of the team are extremely helpful and knowledgeable when it comes to fixing bikes or finding the tools and gear you need to keep you out there on the trails having fun! The professionalism and enthusiasm from the team is unmatched, especially with the current events going on in the world they are handling it perfectly. I couldn't see myself shopping anywhere else for my biking needs! read more

I normally have felt really out of place at bike stores and the workers tend to be kinda rude since I'm a beginner. However, at this store the employees customer service is incomparable to others. The workers are so helpful and nice in this time of Covid. The manager even brings out bottled water frequently while the customers wait outside to be let in to prevent the spread! Overall this store has made my experience very good with learning bike parts and how to fix my bike. read more

I love this store. Brian and the guys are always helpful when I come in. They are all super quick to share knowledge and experience. The selection of bikes and equipment is huge. I love just coming in to drool over the bikes from time to time! read more

I went in here about two weeks ago and Arturo got me set up on my first bike and got everything tuned to me. He was extremely helpful and answered my 100 questions and never did I once felt rushed. Hes patient, knowledgable and an overall great salesman To add to this, Ryan, Arturo, Adrian, and Mike are the four I have interacted with while being in the store about a handful of times within the last two weeks. Each and every one of them gave the best customer service, all of then have patience like a saint to help with any questions regarding gear, upgrades, and bikes. Overall this location has GREAT sales rep, everyone is very knowledgable, helpful, and down to earth people and because of this, I will be doing all my shopping at this location and bringing more friends to the location as well. The owners should be very pleased with all the sales reps here. read more

Best bicycle store in the area from my experience,starting with the customer service and ending with selection on everything(gear,bikes,etc).Staff is always friendly and treats everyone with respect,be it a beginner or a seasoned bicycle enthusiast.They price match too,no questions asked.I highly recommend this store to anyone. read more

I recently bought a bike and some tires from this place. The whole staff rocks and is patient to the end. Everyone is knowledgeable and very helpful, I couldn't be more stoked on my purchase and future purchases at this shop. Thx BW and keep up the good work crew! read more

I want to give a shout out to Fernando. He is great at his job. He was so helpful and informative. We purchased my sons bicycle here. We shopped around several places but Fernando was able to get us the perfect bike at the right price. We will definitely be coming back here. We live in corona but its definitely worth the drive. read more

I just left this bike shop very disappointed. I had my 10 year old with me and I had a BMX Bike that I had purchased for his older brother several years ago. I wanted to fit the bike for him and the guy behind the counter was disinterested in helping me at all. I said my oldest son road this bike maybe 4 times and I spent over $350 and my 10 year old has ridden it like 400 times ... and that he would like a full hand brake shorter cranks... smaller peddles... and I asked him what would I be looking at for pricing? Well that would be a lot. I said alot.... he said yeah. Pause..... ..... I said well I will i guess I will see you then. Wow.. i have been going to bike shops and building and repairing bikes since I was a kid and racing BMX bikes in NJ back in the 70s. I have had 4 other bikes services and repaired ar JAX in Murrieta... I will be going there next. A guy at the front counter passed by us as we wheeled our BMX bike back out of the store and I said to him that they lost me as a customer. My 10 year old and stopped for lunch and heading to another shop. Sad thing is I thought since I had bought the bike there that would mean I was a serious customer and looking for pricing and to do the work for my son. I have 5 children and lived in town here since 2001. Sad... maybe it was my Green Bay Packers Shirt or the Vista Murrieta Ball cap? Who knows... read more

1st time in this place only needed a tube. The only employee there was clueless. He works at a bicycle shop and doesn't know what a tube is? Really? I found what I needed after he directed me to the opposite side of the store. Got home, needed to know if they had my disc pads in stock so I don't make the drive for nothing. The phone number on my receipt from this morning, says its disconnected. They don't even know their own phone number. At the least, it was changed probably years ago but they still haven't reprogrammed the register? Really? Had to google the actual phone number, could talk to a human, got a stupid recording from "Hi, I'm Debbie - founder of bicycle warehouse", blah blah. Then no one answers. FUCK THIS PLACE! read more

This has to be the absolute best experience I've ever had buying anything! Arturo was above and beyond. Exceptional service from beginning to end. Very thorough on setting up the bike(while injured even) to explaining everything. I bought my bike and at the last minute bought my daughters bike and Brian and Arturo made sure both were ready to be picked up knowing I had a long drive to get them. Both Arturo and Brian were professional and knowledgeable. I will be telling everyone I know about this place and definitely be doing business there again. read more

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We went in today with the intention of purchasing an entry level road bike. We received some good information and I was ready to get fitted for a bike. The salesman said he needed to ring up another customer, totally understandable. I even asked if I should come back during the week because they seemed pretty busy. There was another sales person working as well and was fitting and selling another bike. He assured me he could help us today. It took really long to ring her up then walk her out to her car, over 30 minutes. Still, we waited because I liked how informative the sales person had been. He came back into the store and went to help a guy who had just come in and was looking at accessories. Still, we waited thinking it would just be a minute and he knew we were serious about buying a bike. But as he continued to walk the guy to another accessory rack he didn't acknowledge us. I decided I was done waiting. We were in the store for over an hour. I was really bummed because it seems like a good pace to purchase and I was ready to purchase. They just really need to work on the customer service. We weren't the only ones to leave unattended. We counted three other customers who left as well. Maybe it was a bad day. read more

Can't say enough about Bicycle Warehouse. If you're not satisfied, BW will diligently work towards your satisfaction, guaranteed. Debbe takes pride in her business and her team came through again, that's a shout out to the Temecula shop/crew and Jeff the Technician who finished my bike. Thoroughly covered everything that I had concerns with. Thank you again for the service, My loyalty you have obtained. read more

Stood in line ready to buy a a $40 seat while the girl behind the counter chatted with another customer. Never acknowledged me and when she started asking about her daughters wedding I gave up and walked out. Horrible customer service.... FYI found the same seat on Amazon for $19, without customer service how can brick and mortars compete? Answer: they can't. read more

A wide selection of bicycles and gear. The staff are helpful and knowledgable.

If you need to know anything about all kinds of bikes , please see Nicole. She is sooooo amazing. She blows my mind. She has the right answer all time. Sooooo patient with "us newbies". Great customer service, she can fix your bike as well! Anyway, go see Nicole. She rocks this business! read more

Everyone here is super friendly, helpful and not at all overly pushy. I had not ridden in many years and had been in and out of the store many times until I finally decided on my bike. Brian was wonderful, pointing me in the right direction each time and finally Nicole who was just amazing when I came in to make the purchase. Nice job guys, thanks for making me feel so happy and comfortable in my purchase. Owners of this company: you have a great crew here. read more

I went to 3 other bike shops and Bicycle Warehouse was my last stop. Nicole greeted me right away and she's very knowledgeable. I bought a road bike and other accessories. This store is way cheaper than the other bike shops and the staff are very helpful and friendly. The military discount is a big plus. After few weeks Nicole gave me a call to follow up if I'm satisfied with my bike and remind me about the maintenance of my road bike. I'm very satisfied with the customer service read more

I walked in the store today and the salesman was on the phone. I thought nothing of it at first figured he was talking to a customer. I start walking around to check out the mountain bikes I'm curious about taking it up as a hobby. It takes me about a min to figure out the salesman is having a personal conversation and not talking to a customer at all. I wait a couple of mins and walk out. He had zero interest in helping me today. I was ready to buy two new mountains for me and my wife. Bottom line is I have had better service at sports chalet or REI. I wish I could have supported a mom and pop shop instead. I won't be back to this store again read more

Me and my boyfriend came to this place and we should of came along time ago. The knowledge is totally there and my boyfriend said this is our number one spot now for bikes and parts. Great customer service! Totally felt welcomed! We are definitely coming back. Thanks Brandon! read more

Customer Service is HORRIBLE!!! My husband who is currently in the market for a mountain bike, came into this establishment today. He was explaining to the worker what he was looking for and the guy just seemed to give him a generic response and just pointed to the row he should look at. He continues to say "I'm dealing with something right now and will get back with you." Well we stayed a good 35-40 minutes after that and not once did he ask how are we doing and if we needed more help. If this something "really important" that he was dealing with he wouldn't have been having small talk with the other co-worker about the weather and how hot it is. Service sucks, and inventory sucks (well that I saw, not sure if they had more due to lack of helpfulness). We will go to Black Mountain Bikes in SD for our purchase. They are prompt, helpful and eager to let you ride their products! read more

Great bike shop! My hubby and I were getting back into biking and needed to find a shop to call home. They always have an attentive and knowledgeable staff. Always have a good selection of sale items. They do a great job on their bike tune ups too. I always look forward to coming here! read more

I can't say enough wonderful things about this shop. Brian and the rest of the crew are so helpful and nice. They always answer and and all questions that we have when we go in there and if we are trying to find something, they always point us in the right direction. We are a family of 5 and we have each purchased new mountain bikes within the last year. They always treat us like family. We will definitely go back for all our bicycle needs. read more

This place is awesome!!!!!! Fernando spent a lot of time with my son on I on finding him the right bike for him. He was able to test a couple out and Fernando was very knowledgeable and really helpful. He took the time to go over everything we needed to know about the bike and gave us great tips on maximizing the bike. I can't say enough about how great their customer service is and we will definitely be coming back for more bikes! read more

Needed new tubes and tires- great service- Same day service was available at the time I was there, so I was in and out! Highly recommend this place if you're in Temecula. Great service and helpful! Buy 2 tubes, get one free read more

I just bought a giant mountain bike and very happy with it. The staff is friendly, knowledgeable, and helped me get the right bike that best fits me. read more

I've had a great experience every time I needed to pick something up at their store. The staff Brian, Nicole, and everyone I've talked to always are knowledgeable about their products and I always appreciate it when they defer an answer onto another staff member who can help me make a better decision on what I need to buy or get serviced. I also have overheard how they speak to the other customers that they are great at helping novice cyclists with their purchases. Great people, prices, products and I love their buy online pick up feature. You can great deals!! read more