Awesome customer service at Cycle Gear in Murrieta! Huge shoutout to Brandon for being patient, knowledgeable, and making sure everything was handled correctly. I placed an online order for tires and tubes, but received a notification that the tubes had arrived while the tires were delayed. When I called, Brandon tracked everything down, confirmed the tires were arriving the next day, and arranged for me to drop my wheels off ahead of time so they could get started as soon as the tires came in. While I was there, I also needed a transmission pulley nut for the custom Harley hardtail with a 1989 Evo engine I'm rebuilding. Brandon helped me locate the correct part and ordered it with two-day shipping so I can keep the project moving. Their $40 annual membership is absolutely worth it. You receive substantial discounts, rewards on purchases, and other benefits and they also offer a military discount. Their connection with RevZilla is another major advantage for anyone who rides, works on motorcycles, or builds project bikes. Hands down, a great experience. Brandon was informative, thorough, and made sure every box was checked before I left. I highly recommend this location and definitely encourage riders to consider becoming a member! read more

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Motorcycle supply store Large selection of helmets Riding gear urban and sport Large selection of gloves Tires Parts Radio equipment They will install your cardio Super friendly Two restrooms Two fitting rooms Justin amazing service vary patient answering all my questions read more

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Horrible experience I was on the phone with the ( MANAGER) "Chris " very unpleasant and unprofessional throwing racial slurs , I don't deserve that all I asked to speak with another employee she said no and hung up Very unprofessional for a manager ... cycle gear pls do better read more

Extremely disappointing experience with management and staff at Cycle Gear. Brandon was rude, dismissive, and actually accused me of lying when I raised concerns about damage to my motorcycle part. Instead of trying to resolve the issue professionally, his attitude made the situation significantly worse. I was equally disappointed with Kriss's (Store Manager) handling of the situation. I expected integrity, accountability, and a willingness to make things right from management, and that was not my experience. I ultimately took my parts back and handled the repair myself rather than continue dealing with them. I won't be trusting this location with my motorcycle again. Neither should you. read more

Cycle Gear - Bent sprocket after a simple tire change. - Motorcycle Gear Near Me - Murrieta, California

Margarita is the best thanks for the help picking up my boots offered me a seat to make sure they fit and felt right they did! Super patient at check out with me second time here and I like this store lots of selections and its on the bigger side i usually go to Huntington Beach one and that a smaller store but still good as well read more

Went here to grab a helmet to replace one I had dropped. They had 1 in stock for the size and model I wanted. Pretty good group of people to ask for help. read more

I am a returning rider and needed some new gear to get started. I came here and was immediately greeted by Sean/Shawn. He made me feel right at home and appreciated as a customer. When he left for the day, he made sure another associate took over in case I needed anything. It was Kenny. Kenny was just as great. I ended up buying a motorcycle jacket, back protector, and helmet. In the past, I bought gear based on fit and looks (of course). I didn't take into consideration the placement of the armor or adding a back protector. I also checked out other local stores that sell similar items, but Cycle Gear associates made me feel welcomed. I will definitely be back. Thank you, Sean/Shawn & Kenny! read more

Cycle Gear - HJC helmet - Motorcycle Gear Near Me - Murrieta, California

Love this location it has a bigger variety of gear both motorcycle and off-road. I called to ask to put an item on hold for me and they were so kind to do so!! read more

I would give more than 5 stars if it were possible. First , Adrian is awesome. He has endless patience and is very knowledgeable about motorcycle equipment and gear. He helped me find a lot of stuff and made sure everything was perfect. I will be buying all of my motorcycle accessories at this place , no need to even look anywhere else. Thank you Adrian ! Everything fits and works great!! read more

Jacob at cycle gear helped update my brothers Cardo freecom X2 in less than 2 minutes .

I always get taken care of at Cycle Gear and recently they helped me with a pair of Sedici boots that had to be replaced, twice, and thanks to Adrian I'm now in Alpinestars! I also have their RPM rewards so with the upgrade in boots, I was able to use the additional savings to buy a new Cardo comms unit which sounds spectacular in my Arai helmet! read more

What's not to like about Cycle Gear. They are awesome. Great service and products. Very knowledgeable and professional in every respect.

I had a couple questions regarding gear and was helped out by dominic. he was very knowledgeable and took his time explaining the products and provided recommendations. I appreciate his willingness,professionalism and knowledge. i will definitely be returning for any future gear i may need. read more

This is a great place to get all of your cycle gear. The people working here really take their job seriously. Jacob and Ryan were really helpful in helping me make sure I got everything I needed, and they put it all together for me (including installing the Cardo Bluetooth in my new helmet and installing the pin lock on it as well). So, if you're looking to get some gear and want to go somewhere that provides good customer service, go here. I'll definitely be going there from here on out. read more

Been in this store a few times and Jacob and all his staff are on top of their game. Extremely helpful and professional. Store is immaculate and orderly. Jacob's passion for the motorcycle is very evident and it shows. Jacob assisted with my cardo Bluetooth and installed it perfectly. I love this store! Thank you Jacob. To upper management, reward Jacob, PROMOTE! read more

I just started riding and needed a helmet so I headed down to Cycle Gear, I was greeted by Dominic and Ben and set up with a new helmet and Pinlock installed by them and off I went, fast forward to my second trip to the store buying a new shield for the helmet and having Ryan install the Pinlock and me coming home thinking I could install the shield on the helmet...not so much! Went in today looking for help and Kris offered up and went right to work on my helmet and got me all squared away. Lesson learned when I buy something there I'll have them do it if they offer! What a great group of people in one location going out of their way for customers and they are all knowledgeable and friendly. Big thank you to "Kris" and Ben again. read more

Cycle Gear - After the Pro got ahold of it. - Motorcycle Gear Near Me - Murrieta, California

New to the world of cycling and the time had come to get some basic gear. I wanted a bike store in town where I didn't have to spend a fortune to just get started with the essentials. Fortunately Cycle Gear is located in a quieter area near the border of Temecula and Murrieta, and parking's easy to find. When you walk in, one of the first things you see is the wall full of helmets in many types and styles. We were greeted by two employees and Clayton helped direct me to the category of helmet best for my use. Finding the right one wasnt a simple process, as I have a surprisingly big head and am also a bit particular on style. I tried on many helmets and he was very helpful and knowledgeable about the features of each brand, pros and cons. It turned out the modular helmets were the best for me and my unique head. Since the floor model was the last one, Clayton cleaned it thoroughly with helmet cleaning solvent. I also found the perfect bike jacket at a very reasonable price - score. I was very happy with this store due to the selection of bike products at a good range of prices and my experience here. read more

Cycle Gear - Helmet wall - Motorcycle Gear Near Me - Murrieta, California

I have shopped here for over a year. When looking for a helmet I got the best service available. It was awesome. Every time I purchased hear (which is a lot) the service was top notch Then there was yesterday. I arrived with my daughter to begin shopping for a better helmet. I asked about any sales and the salesperson said they only had a sale on the Cardio radio. Today I get an email indicating it is the last few hours of helmet week. I WAS ONSITE, WITH MY DAUGHTER, TO BUY A HELMET!!!!!!!!! During HELMET WEEK? And the sales guy didn't know it was helmet week where tons of stuff is on sale? I just called to clarify and the sales lady said she could not help me because she is not the manager and suggested I come in and talk with the manager. Ok, if a customer asks about something and seems not happy, take down their name and number and escalate up to the manager. Very very disappointed today read more

Love shopping here, had a Strada 2 which I had a warranty claim on due to pad buttons breaking and after 5 months I had another issue with my helmet, they discontinued the helmet(no more parts or helmets in productions), but gave me my full purchase of that helmet towards the new one and I'm very happy that I can rely on their warranty and service and not have to worry. I have made a few returns here and have never had an issue, their service is great :) read more

Cycle Gear - Strada 3 animale - Motorcycle Gear Near Me - Murrieta, California

I have been going to cycle gear for years. Use to deal with a guy that remembers my name. Was always a great help. I had felt this company would go above and beyond from the employees they had hired. Always came here for tire changes, helmets, random items i would need to prep for races and events. I just went there for a tube change for my 65. The guy working there had an attitude, wasn't helpful and overall wasn't professional. When i first walked in no one was even at the front desk. I had to walk to the very back area to even find an employee. Should focus on customer service before a store remodel. read more

Cycle Gear expanded their store. It is huge and has plenty of merchandise to choose from, especially helmets!

I love this store was able to come in and I put something on hold for a couple days and they still had it on hold for me since I had to work I'm glad I was able to get my quad luck the best thing I've ever bought for my bike Overall the customer service was amazing just wish they had more sales and actual points to use towards new purchases and they need new update machines for the cashiers I love this store was able to come in and I put something on hold for a couple days and they still had it on hold for me since I had to work I'm glad I was able to get my quad luck the best thing I've ever bought for my bike Overall the customer service was amazing just wish they had more sales and actual points to use towards new purchases and they need new update machines for the cashiers read more

The customer service was awesome by Marcus & Isaac, I am came in to buy a cardo for my bike & the info they provided was very informative. Marcus installed the cardo unit & the sound in my helmet was awesome. Appreciate the the awesome service from Marcus. read more

Enjoyed a wonderfully clean store. Everyone was very helpful as well as masked. Had a large supply of tires for a store this size which was really nice. Also more helmets than I have seen in most cycle gear stores. read more

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Joe and the crew here do a great job. The selection is good and the service is on point, without feeling like your being stalked for the sale. Every second Tuesday of the month they do a bike night with free BBQ, raffles, vendors etc. Get in here and ride safe! read more

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I walked in looking for a few items in particular. Was greeted right away by a guy named Isaac. As I started looking at the bike stands he came over asking if I needed any help. Asked him a couple questions in regards to what products would be best suited for me. He gave some great advice as how those products differ from one another and we found all the things I needed. Isaac provided exceptional service even looking out for me with discounts and other discounted items. This guy can sell! Concluded my visit with him helping me walk out my new equipment to my truck. If you go here, make sure you ask for Isaac! read more

Ok I was there waiting for other riders this pas Sunday 2/2/2020 joe help me I told him I want helmet . I must say this guy he loves whaT he do. He help and educate me what helmet will be better for me cause I'm short for my bike . He let me engage the helmet which I been 3 other location no one was he'll full liike joe. I wanna day big thx u to joe and go ask his help I promise u h can tell. Y his act his telling u the truth. Well done my friend . U will have my business again FOR SURE read more

I usually go to the Kearny Mesa location because they are one of the "flagship" sites and have more inventory on-hand, but every time I do stop into the Temecula site I always get the best customer service experience. They're like the Chik-Fil-A of motorcycle gear except unlike Chik-Fil-A they're open on Sundays. I stopped in earlier today to look at bluetooth kits and Marco (sp?) was extremely helpful. I ended up getting a Sena 10R and Marco installed it on my helmet for free. Normally I like doing installs myself because I'm super particular and somewhat of a perfectionist. Turns out Marco is as much of a perfectionist as I am. Lined up the Sena perfectly with the lines and contours of my Biltwell Lane Splitter, and even took the liberty of choosing the grey color Sena unit to perfectly match my helmet. While he was installing the Sena he was also doing his best to help other customers without making me stand around and wait. I appreciate that also because he's not one of those sales reps who makes a sale and then every other customer in the store gets ignored. The other times I've come in I have had just as good of an experience with the female sales rep (cant remember her name). To be quite honest, most of the inventory they stock are brands that I typically don't buy. But despite that I usually always end up walking out with something because they go above and beyond to find out what I need and recommend alternatives. Will definitely continue coming here and giving them my business. read more

Came into this cycle gear, needing to have a rear tire, mounted and balanced on my wheel. When I arrived, the guy said that it would take 24 hours for them to do and that they had other tires to do. There was one customer in the store and the two employees just sat talked to one another. I've had cycle gear in the past mount and balance tires for me within an hour or two. This is just another example of for customer service that's declined since Covid . I will not be going to any cycle gear ever again and I wish I could give it zero stars terrible customer service. read more

Went to get a helmet and the girl that helped me on sat with pink hair I think, she was real nice. Knew all about the helmets. She even rides. I live in San Diego, but I wouldn't mind riding with her some time. She even hooked up my Bluetooth for me. read more

Cycle Gear - Sup. Cycle gear murrieta is all right - Motorcycle Gear Near Me - Murrieta, California

First time here so far so good I called yesterday they took care of all the leg work since this was an out-of-state purchase so as I say they're on top of it with the administration read more

Joe went above and beyond to correct an issue I was havin. Thank you guys for the help

Well since you and or your web site issued the coupon and your, I repeat, YOUR Store, did not apply the discount this will reign as a horrible experience shared with my thousands of followers! Thank you for your companies ignorance. Quite obvious your customer service is not about the customer! read more

As always, Cycle Gear came through for me. When I find something that I need (want) for my bike, I always check Cycle Gear. They have great prices and even better deals and close outs. The folks there are super helpful and they have a great return policy (just in case). Before you buy those parts, helmet, jacket, what ever make sure that you check out Cycle Gear-you'll be glad you did! read more

My experience couldn't have been better. Brody helped me the most. I didn't get the names of the other two associates, but they were friendly and helpful too. Brody knew the products for sale in detail and gave great advice. I bought 3 helmets, gloves and a jacket. This was my first visit but I will be back. read more

I have to say that walking into Cycle Gear, I expected everything to be at-or-above MSRP, with salespeople pushing their in-house brand because it's "such a better deal." I was delighted to find that they had an abundance of sale and clearance prices, even on top brands like Dainese and Alpinestars. I scored some Dainese gloves for $40. Okay, sweet! What about selection? The store is not massive, so you can expect that they aren't going to have everything; however, they do offer a good range of products, and can special order anything. I know what you're thinking - why special order and pay tax when you can get free shipping from a variety of online retailers? Because the people are cool, that's why. Customer service is usually what truly makes a business worth giving your money to, and this place has it in spades. The gentleman who helped me was knowledgeable, honest, and helpful. I was stoked enough about the interaction that I chose to order a Dainese Airframe jacket through them rather than online. I paid tax and waited a couple days longer, but I liked the idea of being able to decide on the spot if I liked the fit. Rather than deal with return shipping, I had tried on another jacket in stock that I would take home if the SO didn't tickle my fancy. The Airframe is dope, btw, highly recommended. 10/10 will buy sweet Italian gear from again. read more

Cycle Gear - Dainese... gloves. Forget the model. - Motorcycle Gear Near Me - Murrieta, California

Overall I really enjoy Cycle gear. It's fun to wander through. You have to watch the quality of Bilt brand products occasionally. Boots were a problem! Avoid bilt boots. Otherwise I've had great success with other products and their prices are competitive on most items. I've had great luck with my wheel chock (high quality). Ok experience with 2 Street helmets. Love my Sedici riding pants. Motocross helmets and goggles have need excellent. This location is smallish but nice staff. read more

I want to give a shout out to Kriss at Temecula Cycle Gear for her outstanding customer service today. She help me out with new track tires and an Alpinestar one piece suit. She's super friendly every time I come in and is the reason why I will always be a cycle gear customer. Thanks for hooking it up today Kriss. You went above and beyond today. Keep up the good work. read more

A lack of communication on the part of the sales guy. I called asked if I could get 2 tires mounted and balanced for my bike. He gave me a fair price and I said ok thank you. I'm getting on my bike and on my way. I get to the location go inside the store and that's when I'm told that I had to bring the tires In off the bike. Thanks for the waste of my time and gas. Greatly appreciate it. read more

Buyer Beware!! Dropped off my 17 in rear wheel with new tire to have tube replaced on Thursday was told that technically their business was "primarily retail" (first clue) and that tire might be a 24 hour turn around. No problem. Picked up wheel on Saturday and installed. Rode for approximately 45 miles and all seemed well. Sunday ...hopped on the freeway and at 75 MPH the tube lets go!!! Thankfully made it too the side without laying it over and trailered it to the house. Returned back to Cycle Gear on Sunday with wheel and told Patrick the whole story. No apologies but said he would look into it and call. Later that day ...the call. Rim strip damage must have caused the tube to burst and am going to have to charge you full price to fix....Could not believe it. Did anyone call to let me know rim strip needed replacing? I'm sure I would have spent the extra 5 bucks to make sure my guts weren't splattered all over the 15 fwy!!! Don't risk it. Take your tires to Arny's or literally anywhere else and have the peace of mind that the job is done properly and if there is an issue it will be handled professionally. Piss Poor Service You need to do better Joe (manager) read more