I have consistently found the employees here to be helpful, professional, and hardworking, which I genuinely appreciate. Their strong work ethic made my initial experience a positive one. However, I was disappointed by the return policy. After purchasing new headlights, the dealership ended up repairing mine under warranty, leaving me with an unopened $100 item I no longer needed. Unfortunately, I was unable to return it. While I understand that policies are in place for a reason, this felt unnecessarily restrictive. Because of this experience, I am hesitant to return for future purchases. read more

The employees here are pretty awesome. Today Ryan helped me with my headlight and I was in and out super quickly. Ryan was really nice and patient to help me, definitely a repeat customer here read more

I love this store! Staff are always helpful, nice, and professionals. Place is always clean, isles and shelves are always fully stacked and well organized. It's great how they assist you from changing your battery, headlights, let you use their diagnostic tool/reader, and other little things. read more

I went in to replace my headlight bulb. Ellis was helpful from start to finish. I really appreciate his customer service, communication, and kindness. Seriously, it's rare to quality this level of service and it doesn't go unnoticed. Thanks again, Ellis! read more

I am so happy and Blessed I went in to see if I could get help had to install my battery and Mr Ryan manager allowed Mr Greg to help me they are two great men I have an injury to my left hand and was not able to do it myself. If you ever need help you can rely on Auto Zone 31837 Temecula Parkway Temecula CA 92592 I pray blessing for these two gentleman for being so kind and understanding remember Mr Ryan Manager and Mr Greg that installed my battery to my car read more

Lacy L. was awesome and helpful! She installed my battery with ease and informative about the battery cover and how it keeps the battery from the heat of the car engine. read more

The battery in my van went dead. I didn't have a way to get over to AutoZone. I was in the Home Depot parking lot. They were willing to send over a technician with the battery and changed out the battery for me. Excellent excellent customer service. read more

This review is specifically for the crew on tonight, including the night manager this evening. Everyone was super helpful and a couple of the guys, including the manager, went out of their way to help us out tonight when we were in a pinch with a sudden bad battery. The staff here tonight really stood out for me, highly recommended. Thanks guys! read more

I giving this store 5 stars all because of Hansen H. Sales & Customer Service rep. I bought wiper blades a couple of days ago and tried to put the passenger side on today but the clip on the wiper was the wrong size. I went inside told the employee, Hansen, my problem and he immediately came outside to fix it. He saw that I was right and went back inside and brought out a new brand that fit perfectly. Thank you Hansen H. for your wonderful customer service. read more

Huy is amazing. My battery was acting strangely. He tested it and helped me install my free under warranty replacement. He made me feel like a valued customer from start to finish. Highly recommend! read more

Terrible business, the closing manager David closed the store 10 minutes before closing time. We bought a bad A/C Pro Ac recharge here earlier and needed to exchange it for a bottle that worked. David told us that the floor cleaners were in there so they closed the store earlier than at regular closing time. Bad service, you don't close the store before closing time. Plus David was rude he was laughing when he told us that the store was closed early today due to cleaning. read more

Absolute MORONS! I asked my wife to pick up a Dorman Steering Colunm-Shift Tube Damper part # 905-095, an $11 part. My wife showed the parts chimp an image in her phone with the Dorman name, description and part number for the Dorman product and the parts chimp insisted that Dorman part number turned up an air conditioning pump within the Autozone system ... clearly another exposure of low brow employees at Autozone managing the parts database accuracy and reliability. So the low brow parts chimp in his infinite wisdom decided to ad-lib and pulled Dorman part # 905-102 Steering Shift Tube, a $50 part and assured my wife that this was the same part as part #905-095. Autozone sucks! read more

I gotta say, this AutoZone location is great. The staff there are super friendly and helpful. Greg helped me out and he was very nice. He knew everything about getting a new battery for my car. Great customer service! read more

I had a great experience at Auto Zone today. I needed trunk lift supports for my SUV as I could no longer lift the hatch without risking it slamming down on me. I want to thank Ryan for his assistance today. After I purchased the parts, he went above and beyond, taking this senior citizen out to my vehicle to ensure I had the correct parts and they were properly attached. In and out in 10 minutes. read more

The workers here were very helpful. Hansen was very helpful and knowledgeable and I will be coming back to this store for future purchases. Thanks for the great customer service! read more

Service was amazing! Went in for what I needed and didn't feel like I was being pressured into buying other stuff. Greg was so helpful and it didn't even take him long to help me with my car battery! read more

I went to recharge my battery for my Honda Civic 2019. A "manager" named Amoc recharged the battery to full capacity. We attempted to start my car and it wouldn't turn on at all; completely fried, even after the fact of recharging the battery to 100%. Obviously this made no sense but he started bringing out other options like the alternator and starter being broken; he suggested I needed a new alternator/ starter, which caused me to panic. He started showing me prices in the store for the alternator also. Then, a suggestion to get my car towed; essentially having to pay a large sum to fix this unknown problem that he started. Thankfully, my family knows a very trustworthy mechanic and he checked my car, ran a diagnosis, and seen that Amoc, an AutoZone manager, wrongfully reinstalled the wires into the battery. Rather than having 2 wires on the battery, he connected it wrong and with an easy fix, the REAL and TRUSTWORTHY mechanic fixed it with a simple reconnection of the wires. My car was able to run just fine after this. No need for a new alternator, starter, battery, or towing of my car like Amoc suggested. During his time of recharging my battery, he explained to me how this store was experiencing bad reviews. Amoc was kind but obviously lacked in general mechanic knowledge. He didn't seem to think it was a wiring problem but went straight to blaming it on the alternator/ starter. At the time I didn't see the reason why because he charged my battery, but we can see that he is inexperienced of his ability to do his job. If AutoZone is known to give free recharging of batteries, you would think they would know how to do it as a routine process. I guess not. This place sucks! Very untrustworthy and misleading. read more

This is our go to place for anything automotive. From placing parts on order, changing batteries, windshield wipers! Ricardo the store manager really goes above and beyond for his customers. Have a repair question ask for Donald, he has years of experience and will offer his expertise and advice! read more

Nothing really special about this AZ they have the basics just like every other AZ. This AZ has been here for a long time so that's good but O'reilly's is way down the street so AZ doesn't really have any competition in the Red Hawk area. I really don't have a lot of complaints about this location but it is tucked away a little bit. The prices are decent not the best compared to Walmart but it is what it is. read more

To Ricardo: I just moved to Temecula last week and my families car was having a hard time starting. I've been so busy but I had to take it in to look at the battery and saw Autozone near my house. I remembered you checked batteries for free. Edward who is one of the shift managers looked at it and confirmed it was dead. I asked for some help getting it installed in case it didn't start and he said no problem. He took the extra steps to ensure I was taken care of, even 10 min after his shift ended. Wow! I can't say enough about this experience and I'll be back to see him for my auto parts. Thank you Edward, stellar job and you have a new loyal customer. read more

Shoutout to Theo they helped me find out what I needed for my jeep at a good price and even replaced it for me as well!! 10/10 would recommend this location, solid service all around. read more

This is the worst location I've ever been to. I've been trying to order a part for the last month and they messing up the order or it just doesn't get ordered at all. Maybe the 4th time is a charm if they actually put the order in this time. I will be returning a part soon that I rented and I will no longer ever return to this location. read more

Awesome customer service!!!! My 17 yr old daughter had a headlight out on her car so I told her to go to AutoZone. She originally went to the AutoZone off of winchester, long story short she left there in tears (I'll be writing a review for that location as well). Not knowing that she had options for other auto parts stores she looked for another AutoZone. She ended up at this your temecula pkwy location, the employees (especially Mark) and manager were amazing!!! Mark- Thank you for not treating her like she was a young dumb girl and thank you for showing her how to change a light bulb. I know that she'll be going to your store for all her auto needs. read more

This is in regards to store #5582 located 31837 S. Hwy 79 #A, Temecula CA.  I recieved my notice to pick up an order I made online.  I proceeded to the store, I informed Mr. Xxx at the counter that I am here to pick up my order, I showed him my phone, and he went to pick up my order.  Unfortunately things went south from here.  Mr. Xxx very dramatically and loudly says my name....- what kind of name is that???  Seems racist to me, or, maybe he's bored at work.  Is there a good reason Autozone customer facing staff treats their customers so rudely??    I responded Mr. Xxx, that is my name yes, he responded, well you did not pronounce MY NAME correctly.   I know good customer service skills when I see them, unfortunately Mr. Xxx does not possess these.  I really hope he is not a manager because all of his employees under him are watching and learning.    Please tell me this is not how staff are trained to treat customers??  I will never be using this location again, life is too short for this. Please fix this if you value customer service read more

Hansen helped me replace my spark plugs in my 1994 Toyota pick up a few weeks back and recommend a great gas additive that helped clean my injection system and I saw improved mpg They've also gone the extra mile to order all the suspension parts for my truck at great prices with great warranties at a quick pace I'd highly recommend you try this store out read more

When they didn't have the filter I needed for an oil change, Mike told me they could have it in same day by 730pm (it was 2). I kinda planned to get my oil changed that day and didn't wanna have to wait until the next. He was honest enough to inform me Napa is down the street and with full confidence assured me they'd have the filter I needed. Went down to Napa, got my oil changed and boom - the whip is runnin' like Usain Bolt. Shoutout Mike! read more

Great customer service by Hanson Help replace spark plugs with my friends 94 Toyota pick up amazing customer service. Thanks again Hansen you're awesome. read more

Ricardo did a fantastic job, he has really outstanding customer service. He assisted me with getting my Dad's car check engine light checked as well as went above and beyond in helping me replace a sensor that I could not have done on my own. I really appreciate his fantastic work. read more

The guys here are very helpful. I was in and out in no time. I will be coming back for my car needs. read more

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Went in 20 min before closing needed a low beam lamp. I asked if could help as my hand won't fit in their. 2019 Sonata. He did it in like 5 minutes. read more

My girlfriend accidentally ordered too much of an item online and did not have a receipt. Ricardo did an amazing job at helping and instructing us on how to reach customer service and request the order. Excellent service by Ricardo! read more

Carl was a big support to my family and I traveling very knowledgeable in getting the right part for our truck no bs there !!!

I would like to thank Nedia the store manager for her professionalism, industry knowledge and most importantly, her unsurpassed customer service. This lady goes above and beyond every single time. She is simply the best and deserves all the accolades she can get. It gives me great pleasure to write these words on her behal. read more

I had another awesome experience here at this amazing location in the beautiful city of Temecula Ca. Greg Chin greeted me before I even step foot inside the door and assisted me with the installation of my low beam front lights. He was very professional and knowledgeable. I recommend this particular location to anyone in need of vehicle assistance. If you have to drive a few extra miles it's definitely worth it. Along with Greg, Liela was very helpful with looking up my customer profile and is always nice. read more

Crazy how rude the Store manager can be and tell me that I'm making it hard for him to be nice" Like bro you can have a hard day and still be able to do your job. Definitely should Not be the manager. L read more

This is the best AutoZone ever!! I am a single mother of 3 small children & I came here while I was in desperate need of help replacing my break light bulb. Not only did the gentleman here help me in a quick timely manner but they also installed it for me saving me so much time & money BIG BIG THANK YOU to Wylan & Ricardo!! You are the bomb.com & some fellas!!! read more

Funny to watch the manager there on a power trip, very rude, acted like he was the God of auto parts. Bro, just do your job, customer service. read more

I visited Autozone the first of Feb I must say my experience was first class my alternator went out on my Ford f250 Carl the sales person was very helpful he took the time to explain how my alternator works I thought it was my battery he could had sold me a battery he informed me that a battery was not needed wish he had more Carl's !! Plus I like his southern accent he save me alot of money he sold me a Alternator work perfect . read more

I came in for a windshield wiper blade replacement and washer fluid refill as well. Mentioned I needed my turn signal looked at and technician Jeramy Lawlor mentioned my brake light was out as well. He helped me replace everything and showed me how to do it. Excellent service, so helpful! read more

I would like to thank, Clarence, Auto Zone, service technician,for all going the extra mile. I stopped in for a brake light out & replacement wipers, I was amazed at the service, even in the mid day heat. I was truly blessed to have such great assistance. I recommend this store. 10 stars! read more