Had my car in today for an alignment, and once again the team here took incredible care of me. Joe and Paul are exactly the kind of people you want at a business, knowledgeable, straightforward, and genuinely welcoming. Every visit feels like I'm walking into a shop I can trust, not just a place that "does car stuff." I'm a car guy and handle a lot of my own maintenance, but there are jobs that require specialized tools, precision equipment, or just the kind of experience these guys have. When it's beyond my scope, this is the only place I'm comfortable bringing my vehicles, including the three others I keep running smoothly for my household. I seeing some of these 1‑star reviews and honestly... some folks just like to complain. My experience here has been consistently excellent. Quality work, fair pricing, and people who treat you right. That's why I keep coming back. If you care about your car, trust it with people who care too. This shop delivers every single time. read more

DO NOT COME HERE. Please take your business to a different location as the head manager of this building JOE PRICE is a CONMAN. He will PRICE GOUGE you on labor cost. He will proceed to not return your calls, when confronted regarding the situation he blames the work order system and that I can take this situation up with corporate. Definitely not the customer service anyone is looking for. Save yourself the time, money and headache from this terrible business. (Better business bureau will be contacted) read more

do not go here joe price is a bullshitter bad business go somewhere else he overcharges

Took great care of me at 330/4p Christmas Eve when I unexpectedly had to replace all of my tires!

Do not take your business here! Go to America's Tire - there is a location in Murrieta not too far away from this Pep Boys location in Murrieta. I bought a tire yesterday from Pep Boys, Americas Tire bought that Pep Boys tire off of me and we also found that I was still under some of my warranty. Out the door I paid $348 for 4 new tires AND new windshield wipers!!! I also only waited 15 minutes for them to be finished with my car. Save yourself the frustration with Pep Boys and just go to America's tire! They have the best warranty out there and they are always so beyond helpful!!! I would not ever recommend Pep Boys to anyone I know and I don't ever plan on returning and giving them my business again! Thank you America's tire for coming through for me when Pep Boys didn't!!! read more

Not sure if they know what an appointment time means. I have been waiting 3 weeks for a part to show, then finally came in and scheduled an appointment at 10am. It has been over two hours and the car still hasn't been taken into a bay. I was told an hour and half wait time, two hours in and still no movement on the car. If this place wasn't my warranties vendor I'd take it somewhere else. Update!! I went to the front to see why my car wasn't being worked on yet. Come to find out THEY DID NOT HAVE THE PART! Why in the world did they schedule the appointment but then not double check all parts were there when I brought the car in! Absolute waste of time and absolutely unacceptable! All the guys in there could say was blaming the guy who made the appointment. Aren't you all a team?? Have each others back and take accountability! read more

Really great customer service and quick ! Joseph helped me out today and was very nice. I recommend going here if your car needs to be serviced. read more

I called ahead of time to ensure I had lifetime alignment. I was informed that I did and that I could come in before I hung up. I made sure that I said that there wouldn't be any problems if I showed up and I would have it they said yes come in. I showed up Richard. The store manager told me they wouldn't be taking my car anymore because I don't have a lifetime alignment and is that a comment within their system saying I do as sufficient enough that I need something else stay away from this place won't honor other stores comments and sales nor will they honor what they tell you on the phone. read more

Had headlight replaced in February 2025 and it went out second week of December 2025. I called pep boys the guy told me next time i should buy a better bulb. Never in 25 years of driving a vehicle have i had to replace a headlight twice in less than 12 months all they did was shrug me off and tell me it's "not uncommon". Asked if i could go over options with a supervisor was left hanging on hold. They wouldnt even offer to check if it was loose or a fuse or anything. Customer service is in the toilet with $85 I spent on the light. read more

I had an appointment for an Uber vehicle inspection! 1pm I brought the car in, in time! At 3:05 I got a note on my phone with the results, so I went to the service desk to ask about my car! The man at the desk said my car wasn't ready! I looked outside and my car was re-parked outside!! I went back to the desk and showed the man my car in the lot!! He said that he was just back from Lunch Does the whole shop stop operating during lunch? 2 hours with an appointment is bad business As a contrast I bought 4 new tires at America's Tire ( a shop even busier the Pep Boys). I bought the car in on time, the car was handed back to me with 4 new tires mounted and balanced in 45 minutes! An added tidbit, I asked the shop to replace the rear wiper blade ( on my SUV)! The shop said they didn't have the right blade! But as I looked in my rear view mirror, there was something that I didn't recognize! I went to investigate and found that they had partially disassembled the wiper and never reassembled it! All from a safety inspection read more

Absolutely WORST experience at Pep Boys Temecula! 1. The employees do not communicate effectively with one another. 2. Customer Service is horrible! 3. Complain about working with customer warranty groups. 4. Verbally rude to female customers. Ladies, take your business elsewhere!!! read more

Pete was so amazing and attentive even being so close to closing. We're grateful for the level of service and would recommend this location!

Joe and his team went above and beyond not only fixing issue with my moms car but applying a senior discount to help her on fixed income. Appreciate their kindness and patience with elderly customers. read more

Once they get the keys to your vehicle, they try to perform numerous other sand unnecessary repairs and part replacements. Sent me home with an engine check light cause by their neglect to replace an electrical connection, and a failure to recognize their error. Recommended I visit a dealership for repair. I discovered the disconnect and resolved the issue! Returned for great deal on a oil change, and they performed another 15-point inspection, found an issue, rotated the tires and consumed two hours of my day. Note that two visits were days apart and my tires were rotated twice (smile). Never again! read more

Absolutely incredible and fast service. I called and was quickly told to come in for a synthetic oil change. The employees are friendly and hardworking. The synthetic oil change is the cheapest I have found in a 5 mile radius. Do not sleep on Pep Boys if you want excellent service and great value! Keep up the good work Pep Boys! John goes above and beyond i would give 10 stars if I could! read more

Pep Boys - Tires Near Me - Temecula, California

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I like this place and it should have better reviews! The guys are very kind and they don't lie! As a female I get very nervous that people will take advantage bc I know little about cars. Came to get work done on my Camry and breaks replaced but they let me know I didn't need them replaced yet! I was shocked but very pleased they didn't just replace them for the extra money. Definitely bring your vehicles here guys!! They are really organized and not too slow (I would rather them take time when fixing things on the car than try to rush through it) and I will definitely be back again. read more

Pep Boys - Window shows customers their car while being worked on! - Tires Near Me - Temecula, California

This location really has upgraded its personnel and technicians. Joe helped us above and beyond with our vehicle to make sure everything was okay with it. read more

I dropped in to buy a handful of things. Needed to use a pair of channel locks to pop my hubs off my wheels (vehicle parked out front). Aric refused to assist or allow me to use the tool for two minutes. I have spent an obscene amount of money at this place and they couldn't even assist me in a pinch by letting use the most basic of all tools. The store was empty, I was the only customer inside, and he wouldn't even walk out front to lend a hand to a customer TRYING to purchase items. What kind of part shop is this? I'll never return to this awful business and I recommend anyone else looking for parts go somewhere else. This is not the way to get repeat business. And to treat a long time customer this way? Shame on you guys, poor form. read more

Frederick was so much help! My battery died and Fred was able to get a battery delivered to their location within 30 mins and have it changed out. I only deducted 1 star because it took several dials to get through. When someone finally answered they asked if they could call back within 20 mins. read more

If I could give more stars I would! This is the only place I've been to in the last couple years that has consistently great service, quality control, and fair pricing every time I go. Every person I've come in contact with here has been respectful, courteous, informative, helpful, welcoming, and kind. I take both my work and personal vehicles here and they have never let me down. All the low star reviews about cost being too high, our vehicles are a major investment, the work is never cheap and you get what you pay for, keep that in mind :) read more

Crooks! I brought my son's car here after he hit a curb. They inspected it and told me it needed over $2000 worth of work, including frame work, and that it wasn't even safe to drive away from there. Luckily, I listened to my gut and took it somewhere else for a second opinion. All of the specs were fine, other than an alignment that cost me $120. I would not recommend this place unless you feel like getting ripped off. Shady af. read more

Huge disappointment. I went in for an alignment on my 82 Regal. After about an hour in a half I was told they couldn't do it because they don't do tie rod adjustments without an extra charge. I'm pretty sure this is what an alignment entails. I just think they don't know what to do or they just wanted to up charge me because he said at first this needed to be fixed first then when I asked if that wasn't part of the alignment he said they can add it for an additional charge. It's just very disappointing to have trust in this company and even the mechanics so that they can just try to get more money and ultimately waste your time. read more

Horrible customer service!!! Do yourself a favor and DO NOT bring your car to this shop.. auto mechanics don't know what they are doing at all. Was sold a USED defective alternator and lied to by every single technician. Reassured me I was going to make it back home and broke down with family due to their lack of experience and dishonesty. Fred at front desk is full of BS and not to be trusted. Manager by the name of "Rich" needs to be fired immediately due to his unprofessionalism of hanging up on a customer because he didn't know how to properly handle resolving an unsatisfied customer complaint. Suggestion for him: if he can't even handle a management position, he would probably do better working in a fast food restaurant...lol. Again, DO NOT bring your vehicle to this auto shop!! You will definitely regret it!! Run by idiots!!! If I could give less than one star I would but the system won't allow that. read more

I had got four pads and two rotors installed from pep Boys 3 months ago which have been damaged within 2 months, they have rusted and my car is making a lot of noise from the brakes and I have gone to them 3 times. They are not helping me and I have already spent $800. Service is not good read more

Pep Boys - Tires Near Me - Temecula, California

Had 9am appointment Arrived at 845am Car not taking in til 10am after I asked if it was finished simple wheel alignment Customer service check in was terrible, no good morning didn't ask me if I was next So I was next approached window still no hello I'm 59 years old I remember when peps had great customer service don't use pep boys Temecula read more

I give this place a 5 star because, I made an appointment online and they keep your appointment. The front desk staff Who helped me Jorge is very professional and friendly and even under pressure he treats everyone great; so thanks for that! The mechanic that took care of my car was friendly and honest; thanks Al. I bought my tires at here and even though I didn't need a huge service this time I will keep coming back. read more

They over charged & took advantage. Don't go there! They charged us over $1200 for 2 brake pads, 2 tires & a master brake cylinder. Brought it in on a Sun & didn't get the car back till Friday cause they kept ordering the wrong part. They were rude & treated us poorly because we're 2 women. Don't go there! read more

I scheduled an appointment last Friday to replace a faulty front door speaker on my fleet vehicle. Despite it being a simple task, upon returning to pick up my truck, I discovered no repairs had been made despite being told my truck was ready for pickup over the phone. They claimed there was no problem with the speaker. We then went to my truck, and i had to show them how the faulty speaker sounded. Then I was told to take the truck home, and they would send in the request to the fleet. This means I would need to come back a second time. Approval for fleet repairs typically takes less than 1 hours. I still have not heard back. It was a waste of time and money on two Uber rides. This lack of competence and communication has left me thoroughly dissatisfied, and I will not return. read more

Did not get one thing correct! I got an oil change and they left the oil cap off. Oil shot all over the inside of the car and when I got home noticed it and oil dripping on the garage floor. I also got two new tires and asked that the rear ones were rotated to the front. This was not done. Now they also overinflated the two new tires by 9 lbs and the rear ones were under inflated because they didn't even check them. Now I went back to have these issue resloved. One hour and forty minutes later I get my car and tires not rotated and I had them open the hood and oil still splattered all over the place. The manager went and got a rag and started wiping it off. This engine needs to be steam cleaned to take the oil off. The first employee just used compressed air because I watched him. Now my garage still has oil because of this and I definitely wouldn't let these inept folks touch anything in my house. I can't in good conscience ever do business with these folks again. Not one thing done correct. Probably shouldn't be standing around vaping either... read more

I got my rear brakes change and they recomend to hone the rotor. Ater a week I came back complaining that when I press the break it starts vibrating specially in the free way. When I asked for how much for the new rotor they said the cheapest was $130 each. And that's not including the labor. That is twice the price of a good rotor in the market. They already got me for changing the same rear break pads and honing the rotor for $250 last week. To fix my rear breaks it'll come down to a total of almost $600. Not going back there. I fond a better and honest local mechanic. read more

DO NOT TAKE your car here!!! You will have a nightmarish experience while they find ways to rip you off. I have already filed a complaint with their regional manager and theBureau of Automotive Repairs. Let's see how it goes. On December 5, 2023 Pep Boys did a courtesy inspection for my vehicle and said it needed service, stating on the report that "rf differential seal leaking". They quoted me $600. On April 27th, 2024, I finally saved enough money to address the issue so I brought it in for work to be done. I dropped off the car and signed the paperwork for them to start work and left. I got a call from Joe (the rep who checked me in) later that day and he told me that what was on their report from December 5, 2024 was actually not correct, that there must have been miscommunications between the service writer and the technician, and that my car had another issue and they do not have the part for it, that I would need to wait until Tuesday April 30th for the part to come. When Tuesday come around, I got another call from Joe telling me that I have locks on my wheels and that I would need to pay for the removal and the replacement of the locks. By then, I told him I would just come pick up my car. He called me later and told me to give him until Wednesday when his boss gets in to see what they can so about the lock. Wednesday May 1st comes around and Joe calls me and apologized for all the hassles I had to go through. He said he would take off the labor fees and that my price was reduced to about $400. And that everything will be done by Thursday but to give him until Thursday 6 PM. Thursday May 2nd, 2024, I didn't hear from Pep Boys at all. I waited until Friday May 3rd, 2024 to call in. I spoke with Richard who apparently didn't know what was going on with my car. He simply told me that Joe was off on that day and asked me what I would like him to do. I asked him to contact Joe. How is it that he's not filled in when he's the manager. Richard never called me back so I called him a few hours later. Richard proceeded to tell me that my axel was damaged and that it would be about $1000. I asked him to send me a write up so I can get a second opinion. I never got a copy. The next day I called and Joe finally sent me an email and the fee is actually almost $1800. I told them it was too much, so they told me to come pick up my car, but it would cost me about $400 because his technician had to open my car and close it up again. I asked for them to send me a copy of all my paperwork as I will be filing a complaint, and they are giving me the run around. They further damaged my car and are not compensating me for it. In fact they want to charge me more money even though I will have to tow my car to a different shop. read more

I woke up to a dead battery and my insurance company referred me to a different establishment which was cheaper. However, the service that I received from Pep Boys was amazing. I was greeted as soon as I walked into the door. My keys were collected so that they could get my car info and I was outta there in less than $30. While I was waiting I received a text message from Pep Boys and it enclosed a coupon off the services I was receiving. I was extremely enthusiastic for that text and was able to continue my last minute errands before the holiday. read more

The person inside is discrimination me for not having maske but another white person come inside and the person did not say anything to him, it's not fair. I'm taking my risk, I can understand if we can't get inside without maske but if I can't, he can't either, am I right or not. Please I don't wanna make it this hard but the way he act is not cool. I hope Noone have same kind of situation. I stepped out And asked the person why he is in, and I can't. He said I was on the phone And stand in front of person read more

Pep Boys - Tires Near Me - Temecula, California

Excellent service... Explained everything to me... Talked about my options. Courteous and professional Will definitely return... read more

This is the poorest Pepboys I have ever had the displeasure of entering. I recently purchased a tire online and did a pick up tire mount in store. My wife went to the store because had to work. The employees were the rude to my wife and yelled at her because their mechanics left the safety chains down, She walked into the shop area to ask where she needed to go and the manager Yelled at her. You can see what dive this place is and how its run by how dirty it is. They have trash all over the floor and employees are disrespectful and have no respect for their customers or themselves. I ended up leaving after they made us wait for 3 hours without the tire or mounting. they would not refund us either. Now I have to to their corporate online group to get my money back. You have been warned Old Pepboys is gone new one is VERY VERY BAD. read more

I just want to give Kudos to wonderful staff members, Fred, Ventoure, Mike. My tire had a slow leak for about 3 months. I brought my car in to have the tire repaired. Fred was very courteous, helpful and service with a smile. He had his technicians fix the tire; they were in the back singing happy songs as they were working. Fred also us gave great products recommendations. I would definitely recommend this Pep Boys to my friend, family and to anyone who's looking for professional, friendly technicians to work on their vehicle, to visit Fred and team. I had a great customer experience. Outstanding Customer Service, Carrie read more

I have to say that I am very happy with the service from pep boys. They treated me like I was the only customer and they were so friendly. Kevin, the guy who helped me would bend over backwards to help me with anything that I asked. Very professional but also incredibly kind and helpful. I had a lot of trouble with my car , and also my window was stuck down. ( this was something that I didn't like, but I thought that I didn't need to fix ) Kevin seemed to understand that it was definitely something that I needed to fix for my safety. I'm so glad that he was here to help, now that it's fixed I feel safe. I can't say enough about everyone. Juanita the customer service lady helped me find a windshield wiper for the back window and an air filter and Kevin made sure that they fix the car and installed both of them for me Awesome people work for pep boys. read more

I took my car there because it was misfiring. They misdiagnosed the issue (twice) and put in equipment that was unnecessary due to a recall that they had somehow overlooked. I didn't find out the what actual problems were and get them fixed properly until I took the car to the dealership. It is very seldom that I leave a negative review, but they lack the basic competence needed to service vehicles for anything past an oil change. read more

WARNING. BEWARE. DO NOT TRUST!!! My car Air Conditioning was not working. The technician at Pep Boys told me the AC Compressor needed to be replaced and one of the hoses was leaking. Cost to repair....$1500.00. I decided to get a second opinion, and repaired the Air Conditioner at the other service center. Total cost: $198.00. The hose and compressor tested to be in good working condition. I saved $1300.00 by getting a second opinion whose technicians knew how to troubleshoot the AC problem. read more

Pep Boys takes advantage of female customers when they come to their store for car work. They make up a long list of items to be fixed so females can fix them as they trust these workers unfortunately. Pep Boys also takes advantage of older females who are senior citizens, they will come up with a long list of things to do when the car doesn't really need all that. Pep Boys gave me the run around because I told them their mechanics damaged my car when they worked on it. First time they made me pay $1800 and the second time they charged me $600, the last time I went there so they can fix what they damaged they came up with yet another list of items, it would be about $2000 worth. Ever since Pep Boys touched my car it has been making noises and is not driving as well as it used to drive. I am asking them to refund my money at least the $600 they charged me to supposedly fix my brakes because according to them my brakes were bad, but every since they touched my car there's been one problem after another. I am asking them to give me my money back so I can take my car to an honest shop and have it fixed, especially that they damaged it to keep me coming back and spending more money there. They are giving me the run around and won't give me a refund while I'm driving my car that is now very bad and makes so many loud noises because they did that intentionally to make me go back and spend more money. The last time I went there I refused to pay more money because they are fraudulently telling me some work needs to be done to my car, but it's because they intentionally did something bad to my car so I can keep coming back and spending more money. DO NOT TAKE YOUR CAR TO PEP BOYS in TEMECULA ON WINCHESTER. The mechanics don't know what they're doing. They have a very high turn over in employment, so when someone works on your car they can't help you to fix what was done, they don't know what was done. Their mechanics are not good, they damage your car instead of fixing it. They will rip you off then they will give you the run around. They will lie to you take your money and intentionally damage your car. The worst car shop in the area. Go somewhere else. They are a nightmare. They don't care, they just want your money. read more