Bad management and staff just plain awful car sat in the sun 40 minutes to fix a flat tire the nail was on the threaded bottom part of the tire and the service manager wanted to sell me a new tire her policy was we don't fix this kind of thing it was very simple fix but she was trying to sell me a new tire and said that it's unrepairable And she kept saying I Gotshyou it's all good I'm ok praising herself as cool when she's not I don't recommend this place and won't ever go there ever again read more

Came in for my lifetime wheel alignment and Jose was super awesome. Apparently my profile wasn't linked to the original work order that had the lifetime alightment for 12 years! He was knowledgeable and super nice! Love Firestone for their fast, efficient work! read more

Firestone Complete Auto Care - Seating area - Auto Repair Near Me - Temecula, California

Got lifetime alignment for my car and although we had terrible service at the Firestone in Hemet, I was a bit skeptical about this location, but I was pleasantly surprised. They had my appointment confirmed, the staff was very nice and knowledgeable and we got the car back pretty quickly. Jose helped us out and he was excellent, I wouldn't mind coming back here again. read more

Highly recommend this location if you want a shop you can actually trust. The staff was professional, straightforward, and actually took the time to explain what my car needed. Will be back again in the future. read more

Firestone Complete Auto Care - Firestone - Auto Repair Near Me - Temecula, California

Quality service, they were really helpful , went to there neighbor American Tires and they were no help at all. Tire was low and they didn't fill it up. Did even check the tire there was a metal rod in it, the employee and manager of Firestone made sure we didn't leave so we would not have an accident. They offer to Change it and not charge us they were so helpful . Thank you guy for everything.. read more

Firestone Complete Auto Care - Firestone employee - Auto Repair Near Me - Temecula, California

An extremely professional staff member and I had a conversation regarding what my car needed and he expressed we only do what's needed and to me in the mechanic world that's very rare. I'll let you know how my repairs go tomorrow. read more

Firestone Complete Auto Care - A beauty. - Auto Repair Near Me - Temecula, California

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Enrique and team at Firestone got me in and out in less than 20 mins for some tires. Budget, friendly quick and ethical. Thanks! read more

Had a minor scraping sound coming from the rear wheel. Figured it was the dust shield but didn't want to risk damaging anything so I gave the car to them for 2 hours to look at. They told me the sound was coming from the front (it wasn't). Told me someone had slapped brake pads on old rotors (I installed brand new rotors & brake pads myself a few months ago so that wasn't true). Said I needed a new cabin filter (had just had it inspected & it was fine). They also wanted me to buy new tires & pay for an alignment. Since I knew several of their findings were not true I opted to just get my car back. When I drove away the scraping sound was much louder than when I brought it in. I won't be going back. read more

I called in to see if they can help me put air in my tires. The service guy Enrique, was so accommodating and says yes they put air with no charge. Just bring in anytime and he'll be glad to do it. I brought in and I. A jiffy got the pressures in my tire to code. I' left the place with good feeling for his kindness. read more

Awesome and caring crew, super friendly. Will explain everything if you need them to. Enrique will take care of your all your car needs.

UNDER NEW MANAGEMENT AND IT SHOWS! The new male and female co-managers were professional, well-organized, and willing to go the extra mile, by reviewing my warranties and ascertaining which parts were covered. Because these managers are astute, they did everything in their power to ensure warranted parts were covered. Turns out, my front and rear brake work were covered under warranty! They've earned my business. So, I came back today and requested Full Synthetic Oil, Wiper Blades, and rubber repair on hoses. I used to give this work to other companies, but will use Firestone, because they are friendly, knowledgeable, and skilled at mechanics and building a strong customer relationship. read more

I requested a quote for brakes and they gave a great price and did the the job in a timely manner .

Honesty! I generally take my car to Honda as I have lifetime free oil changes for my Honda Si and they tell me all the suggestions that need attention to my car. Dealership services are over priced and knowing I can take my car to Firestone and the prices are much more reasonable is the reason I continue to go back to the Lake Elsinore Firestone. I've noticed there is no high turnover rate in staff as the same staff has been there for the past two years I have been taking my car there and this is why I will continue to take my car there for all my future auto needs. It makes a huge difference when you can trust the technicians working on your car and the front service staff to take care of not only you but your car as well! read more

Best place ever, I have had car problems and I had a friend who sent me here I just want to say I've had the best customer service ever they told me what was wrong with my car and gave me a reasonable price 10/10 I will be coming back !! read more

Jose and Enrique are honest professionals with great customer service and quality work!

Classic rip-off mechanic shop with lazy mechanics who only fix what they feel like fixing. Brought in a car last week because of a burning smell. Was charged $700 for work that was completely unrelated and said the smell was probably just in my head. A few days after bringing it to the shop my check engine light came on. I took it back and they REFUSED SERVICE. On the phone the first excuse was that my car was "too small" and would take them "too long". When I arrived to pickup the car they gave a different excuse saying my car was "brittle" and they didn't want to touch in case a piece fell off. I took it to a mobile auto service and immediately he found several oil leaks, proving that Firestone straight up lied about inspecting my car and charged me $700 for services they very likely knew I didn't need. read more

My go-to spot mainly cause of the discounts I get from Firestone credit card but also because they're under new management and when I tell you they've made everything right that the previous management did wrong to me, I'm telling you they've done A LOT. Give them a chance read more

Firestone Complete Auto Care - Friendly techs - Auto Repair Near Me - Temecula, California

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I came here to fix my tire. I was in a rental car. The guys got my approval and had my tire fixed fast . They have coffee and cappuccino available for their guest, which was great for a stormy day. read more

I've been driving by this location for years assuming it would be impersonal due to its high traffic area location..... All to my surprise and late on a weekend "Ozzie" treated me like a "Rock-Star", and made everything happen ASAP! Definitely going back to take care of the much needed brakes and tuneup At Ozzie's special discounted rate ! read more

Everyone was so helpful and they were so honest as I was given a auto diagnostic quote and they came back and reduced the quote to $19.99 (was $60) without me saying anything. Also while my car was there I had made a couple changes and ended up just doing the test (my Honda warranty kicked in) where they were so flexible and cooperative working with me. They have a customer for life!! read more

Wife's vehicle needed new tires and run flats are required. Firestone delivered, and Enrique made the whole experience from making the appointment to driving off with new tires totally enjoyable. Very kind, professional and thorough. Highly recommend. read more

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We left our vehicle here for between two to three hours for an oil change and TIRE ROTATION as advertised and requested!!! We got the same tires that are in the front of our car not rotated with the better ones in the back? Why not? So I called and complained about it! Craig I believe I spoke with said bring it back and they'll make it right! We'll my wife has been sick and I've been working but I stepped in just now (the following Friday) and Craig says if we can bring it back in the morning? The bay doors are open, people are working inside and outside of the buildings, so why not accommodate the customer by rotating the tires already! We came here two times now and they keep falling short! Come here if you want bad sleep and the same tires in the same place, no ROTATION. Not the end of the world but it doesn't help me look on the bright side either! Went back and they promptly took care of things, thank you guys! read more

I came to visit this place on November 4th for a tire replacement and was surprised to see that the Express Tire logo was nowhere to be found. I thought for a minute that I was lost. The Express Tire company was recently bought off by Firestone effective October 17, 2018. The owner of Express Tire has decided to retire and gave Firestone the opportunity to continue the business under their name. The facade of the building was renovated and changed the color in I believe dark pumpkin. How convenient for the color motif choice, being the Halloween just passed and now gearing up for the Thanksgiving Holiday. A lot has changed inside as well, including the crew. I miss a lot of the guys, like Hector, who took care of my auto repair and tire needs since 2005. Although more than half of the crew members have departed, I was really glad to see Mike, the Shop Manager, and Rocket, one of my favorite mechanics, still around to lend me the assistance. Happy to meet the new crew as well. They are friendly and courteous. What I like about their new policy, Firestone caters to a lifetime wheel alignment for the length of time the vehicle is owned. Express Tire had this option for several years until the company decided to remove the policy, which was quite disappointing. At any rate, I will continue to pay this place a visit for any of my vehicle maintenance. read more

The staff here is wonderful. I found myself in a stressful situation dealing with a flat tire one evening. Liz was extremely helpful, even staying after hours till she got me situated. Highly recommended! read more

The new manager Gil is very professional, respectful, patient and honest. He knew exactly what was wrong, the most essential things to fix, and more importantly, what could wait. It is refreshing to have someone in the car repair industry who is so trustworthy and genuinely cares about his customers and quality work. We saw him interact with several different customers as well as his team, and his demeanor was the same with all. In addition, Nick the mechanic was professional, friendly and very knowledgeable. He has worked on all 3 of our cars now and done a great job each time. I highly recommend this Firestone shop for its trustworthiness, quality and cost. read more

I want to give a shout out to the team at Firestone Complete Auto Care in Temecula for demonstrating there professionalism and great work ethics. Liz the store manager was very pleasant and knowledgeable and technicians Nick and Albert demonstrated their professionalism and courageous leadership in tackling a tall order to fill. I recently installed a lift kit on my SUV and replaced the upper control arms. In doing so I knew it needed to be four wheel aligned. I was not sure if they would turn me away because I had altered my suspension but the team at Firestone tackled the job. I could tell this alignment was not an easy set toe and go. These guys took their time. Halfway through the alignment I remember hearing Nick say "It's good but I want to get this alignment perfect". Those are the kind of things you want to hear from someone who is working on your car. As an auto technician (without an alignment rack) and as consumer.... I highly recommend the life time alignment. It's a great value if you plan to keep your car for awhile and this location has proven to be an asset to the community. Thank you Firestone Team. read more

Everyone here is beyond kind! They truly try their best to find a solution for you while also considering your budget. Everyone is so sweet and explained everything with detail about what my car needed. I got a tire replacement and an oil change. I will be going back for any future repairs or maintenance. Thank you for making it a less stressful experience for me! read more

I went to Firestone because it was right down the street from my house. I just needed new breaks. 600 dollars later I came back with more problems then when I went there. As soon as my car was done my breaks started making this awful sound and my break light was out. I took it back 3 times and they told me nothing was wrong. Every time I went I waited anywhere from 3-6 hours each visit. The 3rd time I went back I told them my break light was out. And they said they would fix it free of charge well when I got it back my break light was still out. My friend then told me he would change it for me. When he took it apart he found out that the whole electrical was burnt out and broken. So either they lied to me and didn't even check my breaklight. Or they broke it and said they fixed it. I took my car to the dealership and he fixed everything and told me they put the wrong break on my car. So long story short I will NEVER do business there again! read more

Firestone Complete Auto Care - Auto Repair Near Me - Temecula, California

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This Firestone Complete Auto care off off Winchester. I have had a horrendous time with the place. Took my car in for them to re look at the brake job they did. and they stated I needed a break fluid flush and a coolant flush along with replacement of my CV joints. after this work was completed I took my car home and accelerate up a hill and my engine threw a rod making my car inoperable. had to tow it back, and said they will take care of it after the 4 July weekend. they towed it to the dealership and as of today said they are not going to fix it. Really??? yes it's a mess Stay away read more

I went here to replace my 2 front brake pads dude at the counter told me 1hr wait for diagnostic I mean if you don't know who you fixing yes but I told him I need to replace brake pads I don't need diagnostic I should not have to wait 1 hr just to see what need to change when you already know and the he tell me 350$ shit for 350$ at Auto Nation mobile auto repair same price they come to your house and replace it in 1and half hour. Keep ripping people off read more

Not happy with this place. I've bought a set of 4 tires previously here and attempted to maintain tire rotations with them but it's a half day event to get a rotation, which should take 20-30 minutes, so I went elsewhere. 2 of the tires I've received had issue so I've previously purchased 1 for a total $141 with discount for tire exchange. Today I attempted to replace the second tire and they are trying to charge me almost $250. I went next door and paid $70 less for a better tire with tire rotation. read more

Was greeted with 10 seconds by Mike. Staff made good recommendations for repair and replacing. I like that, safety should always be recommended to any customer. Staff been very friendly. I am looking forward to bring my other car in soon. read more

Been coming here for awhile, place is always understaffed and they don't properly quote times. Called ahead to make sure they could accommodate me as a walk in for a flat repair or replacement. Was told it would take 3 hours to do, I sat and waited the 3 hours no update and when I checked I was told majority of the people were sent to lunch and my car still sitting in the parking lot untouched. I demanded my key and went to Ramona Tire and auto service who had actual people working the front desk and a full auto bay of working mechanics, was in and out in 45 minutes. Avoid this Firestone if you value your time. Never again. Also I complained and the manager gave me a haphazard apology and no incentive to make up my experience to return. read more

They are false advertising...COMPLETE AUTO CARE? If you don't service Diesel how can you be a complete anything considering how many diesels are now on the road. Should be partial auto care. Secondly the service manager seems to not like people much. His attitude towards people is completely disrespectful. I think he feels like he's there only shop in the area when he's next to three other service shops. If you're in the area andneed service try pep boys where they don't seem to have this same issue. I wouldn't recommend this place to my enemies! It's that much of a shit show! read more

This was probably the worst tire shop experience I've had in my adult life. I was the second customer in line when they opened. I bought four new tires. Easy right? It took over five hours to install. This is part of their bread and butter. It should be quick. It should be easy. I've had done it at a competitor, such as Costco, in under an hour. Why did it take so long? Incompetence. They apparently tried to place the wrong tire on the car for three hours. I drive a standard common sedan. Nothing special. It then took them two more hours to correct it. Wow. We remained patient, polite, and calm. When the clerk realized we were there for five hours all she could do was chuckle. No discount. No apology. No explanation. I'm going to pay to get these tires rotated elsewhere just to avoid having to go to another firestone. Hopefully you guys have better luck then we did coming here if you decide to risk your day on it. Maybe make an appointment. read more

We called and spoke to Amir to ask what it would cost to fix a windshield wiper damaged in a car wash. He said the diagnosis would be FREE. Amir said no appointment was necessary and they could diagnose it when I brought it there. On 9/21/21, I brought the car in the next morning at 10:30am. I was told there would be a 2 hour wait and the diagnosis would cost $112!! When I asked why Amir had lied, the sales rep said there was a "miscommunication". He said they needed to see what car I had before giving me a diagnosis quote. This was not told to us on the phone. We were simply told the diagnosis would be FREE. I refused to be scammed so I left and told them to pass a message to Amir I said, "Tell Amir he wasted my time". I reported this store to corporate and will take my business elsewhere. I was told I'd receive a call from an Area manager within 2 business days. However, within minutes of leaving a Google review was called by Amir at the same Firestone I'd just left. I asked why I was being contacted by him and not an Area manager. He said, "No, that's me, I'm the one you speak to". Then proceeded to lie to me more, claiming he never said the inspection would be free. I quickly ended that call and reported him once again to corporate for his dishonesty. The person (below) who responded to this review told me to email them regarding my complaint. They never replied to my email. When I called corporate, Lola told me I'd get a call from the area manager within 48 business hours. I never got one. After some persistence I was able to speak to the area manager. He offered to have the repair done at no cost to make up for the trouble. I appreciated that gesture and have therefore upgraded the rating I'd originally left. read more

Came here yesterday with my father on New Years Day (1/1/22) for the first time- after an extreme flat. Was 1 of only 3 places open for the holiday. Context: (My father removed my flat tire and we brought it here with a different vehicle.) They looked at my tire for about 15 min, then proceeded to tell us that because I drove on it with the rim- the tire is done for and we should just purchase a new tire.. My dad used to own his own junk yard in the 90s and did not believe it for one second. We drove 1 minute away in the same shopping center to the only other open place PEP BOYS and they fixed my tire good as new!! And for FREE!!- and said happy New Years. :) First time here, will be my last. Seems even more dishonest considering everyone is well aware that it is the holiday and they are 1 of few open....or maybe just unable to complete the task that another business can do... who knows. But for sure will not be returning to Firestone. read more

This one star review is not for the employees at Firestone but, for corporate. I used to always come to this place when it was the previous tire store. Because my car is recommended to use 0w30 moter oil and its really hard to get, they USED TO always change it for me, I just brought my own oil. Not anymore! So for having stupid rules like this, you have lost a very loyal customer. Won't be going back and I recommend that nobody else does as well. I was able to find another shop in town that did it for me at a nice price. read more

I came to see if they could check one of my tires to tell me if I need a new one and I was told I need to make an appointment in order for them to test drive it. So if you have time to waste make an appointment. read more

One day I'm leaving with my grandson's to go have an afternoon activity and we pull out our subdivision and my tire started sounding funny so we pulled over and discovered that we had a big screw in the tire made it over to fire stone and the young lady name Lauren helped us out and took care of all our needs and we really appreciated the services that we were given. read more