Rude, condescending and very poor customer service. You would think after waiting 45 minutes to get help they would thank you for your patience and be willing to help. Instead we were met with a rude joke, condescending comments (sorry we came here for YOUR subject matter expertise, if we knew the answer ourselves we wouldn't be here!!) and was a complete waste of time. Went up the street and got a solution in less than 15 mins. read more

Solid experience with the guys. Took good care of my sons bike, got him back up and running quickly. Thank you team for the great service

This review is long overdue. I would like to commend Bicycle Warehouse as a company, their employees, their managers (specifically Jeff and Ulysses), and the owners Mike and Debbie. I was lucky enough to work for them many years ago in between deployments at the San Marcos store. I learned that the passion that the cycling community exudes...is completely emulated in them, so much that, not as much for sales purposes, but their personal goal is for everyone to have multiple styles of bikes - because of the fact that their differences help make any rider better balanced. Fast forward to COVID. As the gyms closed and my bodybuilding shows got cancelled in CA, I took up road cycling around May 2020 - and loved it. I purchased a 2021 Giant TCR 2 that I absolutely fell in love with. Jeff, the newest manager at the Temecula store was beyond 100%. From how he made sure that the TCR was the bike that I wanted and needed, to the staff, notably, Daniel, who was such a great representative of all things positive. I crashed the bike in November 2020 during the major COVID induced bike shortage, and used the Giant warranty since the carbon frame was irreparable. Admittedly, I turned into one of those frustrated customers since it was about February and I still had not received the replacement. My negative emails and calls were always responded to with care, "customer firstness", and sincerity. I remember stating that I believed they suffered from "logistical failures", but in reality, it was not them at all, it was the COVID measures that prevented anything cycle related from going forward. So finally, I apologize for my little faith, and I extremely commend all of you guys for all of your hard work and attitudes. Bicycle warehouse and the team is one of the things that I miss going from California to Idaho. read more

Came to this shop after purchasing a secondhand bike off Facebook. I didn't have the bike with me the first day and after looking around the shop and talking with the workers about helmets and shoes, Ryan offered to have me bring in the bike for a free inspection and teach me some things. Came back a couple days later and he went through the bike and gave me some pointers on some upcoming maintenance, some different accessories for new riders, and even showed me some maps on the computer for local trails to warm up with. He even lent me a helmet to get me out on the dirt that same day! I was able to put in 10 miles on Santa Rosa Plateau and had a great time. Thanks Ryan and the rest of the friendly staff for being awesome and having great customer service! read more

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Their team was amazing. I brought a recumbent hand petal bike that they do not have or sell. Met with one of their tech guys and explained what I wanted to have done. He recommended one of their tune ups which seemed costly. For what I wanted it would have been more and I would have had less done. Got a call from the tech shop with an update and recommendations. He asked first how I would use it, where I would use it, how often it would be used. He then explained I have a need to fix a few things but with how I was going o use it no need to get it all done. It could be a year before I needed the suggestions. If I used it differently he would suggest a few more repairs. We also bought a bike for my wife a few months before my bike. They asked about how it worked for her. If we needed any adjustments and reminded us about the free service they offer after the 90 days as well as offering to calls us before the time was up for the service. Good people that enjoy their job and have a passion for bikes. read more

These guys are great and always have been. The y have a very safe covid protocol, and they also actually have bikes. We bought my wife's new bike there (by new I mean 4 years ago. She was so impressed with the customer service of these guys and how great her bike is for her, that she took our daughter there for her birthday present this year (she is a 26 year old ER nurse and needs to exercise the stress out). Another perfect match. They actually seem to understand what women bicyclists need in a two wheeler. Great job guys read more

I'm truly a new bike rider. I felt so comfortable asking question, walking around and being educated on different brands and styles. Brian, was the best customer service Rep. I have ever experienced. He patience, knowledge base and kindness truly made this the best experience I've ever had purchasing something. I would 100% recommend any new rider who wants great service and knowledgable staff to go to Bike Warehouse. I've never done a Yelp review for any company BUT I always read reviews before I purchase something. Well! When someone got good news they ought to share it. I hope my review brings them great business for the great customer service they give. read more

Bicycle Warehouse Temecula - Love my Bike. My fist investment into my health. Thank you Brian for the super help - Bikes Near Me - Temecula, California

I Have been going to Bike shops 20 plus years. I love to ride and have 4 Bikes. I needed to have a few things done to the Bikes. I was greeted by Jeff I believe was the Manager. Jeff's knowledge of the cycling world his professionalism, his sincere willingness to answer every question, resolve every issue is like nothing I have ever experience. Customer service seems to be something of the past, but with Jeff he provided the best service ever. I will continue to visit his location in Temecula, and looking forward to re visiting his shop. Alex read more

Simply the best customer service in the bicycle industry. No other bike shop compares and I've been to plenty of them.

Had a fantastic experience at Bicycle Warehouse! Jeffery helped my boyfriend and I with everything we needed. Took the time to answer all our questions and help us fine the items we were looking for. It's not very often you find someone willing to sit and talk with you the way he did. A life time customer for sure! Thank you!! read more

Bicycle warehouse has always been our go-to for our bicycle needs. Due to recent interaction with Ryan we will not be recommending or making any purchases from this location again. Customer service is severely lacking. Hanging up on a customer puts the cherry on the cake! read more

This place has a variety of cycling accessories and bicycles. With a 30 day no questions asked guarantee, what do you have to lose? I found the cycling shoes I wanted in the right color and size. They were very helpful and seen to be invested in positive social causes as well. read more

My favorite local bike shop. Super helpful staff who are welcoming and doing their best with the current situation. Jeff, the manager, always brings water to those in line which is a very nice touch. The rest of the staff is always willing to help and knowledgeable with all things bike related. They have fixed my broken bike a few times and it's been back to new after every time I leave it with the skilled staff. Would recommend this shop to anyone in the market for a new bike or some new bike parts. read more

This place sucks!! We walk in and no one says"hello" "how are you?", nothing! If they can't greet me, they sure as hell don't deserve my business! read more

I was looking for an affordable bicycle with hydraulic disc brakes and tubeless tires. I was shown the Giant Contend SL 1. When I test rode the bike I was not impressed with the braking and the overall fit. After being assured by Brian Cannon that the brakes were new and needed a break-in period. He and the staff offered to break-in the brakes for me. I said no thank you and that I would do it myself. I rode the bike for a better part of fifteen minutes. Afterwards, I asked to raised the saddle and adjust the stem along with the handle bar height. Remember that I have not agree nor paid for the bike at this point but nonetheless Brian continued to make the adjustment without pressuring me to purchase the bike. All the adjustment were made to the overall fit of the bike and I purchased the bike because at this point the bike was of my liking. It was a great buying experience and I am happy with the Giant Contend SL 1. read more

Bicycle Warehouse Temecula - Bikes Near Me - Temecula, California

Hey, I'm working with Ryan on a Giant Roam 2 Disc. I have the bike and it's a kick to ride. I've got a couple special parts on the way to make it even better. I'm 73 and used to ride a mountain bike. Now it's this bike which is a solid bike that I can count on to take care of me if I make too sharp a turn on gravel etc.! Like it says in the rating, as good as it gets! Thanks Ryan!!! read more

Amazing shop...place to go for shredding needs. Always great to come in and make friends with these guys read more

Bicycle Warehouse Temecula - Bikes Near Me - Temecula, California

What a great bicycle company as the owner Debbe is so responsive & readily available via email with any concerns. I just bought 2 nice expensive bikes & my boys rode for a couple of days & needed some quick adjustments- so Debbe arranged for her Temecula store mgr Jeff to meet us before opening to adjust. With the COVID restraints- this was so helpful. Jeff was also an extremely knowledgeable person who instilled confidence in my decision to go for the more expensive bikes ($3400.00 total)! I highly recommend this establishment. Very refreshing to see hands on owners. Gary F. read more

Three weeks after purchasing a bicycle the seat broke. When we brought the bike in we were told that the seat is a "trim item meant to be replaced". I questioned having to replace the seat less than a month after purchase. Was told that items wear out differently based on rider weight. Rider is 6'2" 215 athletically built. Rider was also present at time of purchase and I would have appreciated someone telling me that the stock seat would put my child in danger. I would have bought a different seat. When the seat broke mid ride he went off the trail bending the hoop and breaking the kickstand. Bicycle Warehouse did not stand by their product that disintegrates three weeks into light use. read more

Update: my first experience was awesome, apparently the gentleman that worked there is no longer there. I have came back several times. Today I was in the middle of a ride and decided to stop by for some more Gu and water. I waited approx 10 minutes and no one helped me. I left money on the counter and took the GU, I overpaid. But now I know to go elsewhere. read more

We just left Bicycle Warehouse. We were greeted at the door by Matt with a big ole smile and a handshake. He was knowledgeable and very helpful. The staff was not pushy and we were not hurried, they took their time with the s. We left the store with all our questions answered and a new Mountain bike & helmet. I feel like I'm 12 years old girl, as I keep looking back at my bike in the back of our Ford and smiling. I can't wait to get home and ride it!!!!! read more

I was contacted by the shop around the time I posted my original review, and was apologized to for the confusion/misunderstanding. I was told they were going to get the bikes serviced and returned to the Temecula shop by EOB Thursday (09/05). Throughout this period, an employee has been providing me updates regarding the process and ensuring me the bikes will be ready today. I appreciate the effort they are taking in getting the bikes serviced, and providing updates on the process. While I wish it all could have gone much smoother, I believe the shop deserves a higher rating than the one I gave it originally. read more

BOTTOM LINE UP FRONT- This is the bike shop that you WANT to go to if you are in the Inland Valley. We are very lucky in the Murrieta/Temecula area because we have quite a few really good bike shops with smart enthusiastic employees and knowledgeable sales people and mechanics. That being said, BICYCLE WAREHOUSE is definitely on a level all its own. Most shops treat you great when you come in, and better when you head towards the pricier bike; but they tend to ignore you if you are "just looking" or getting a tube or patch kit; not BICYCLE WAREHOUSE! Ryan and Evan are always quick to offer a hello as soon as you walk in (or a "how can we keep you rolling?" if you call), Nichole goes out of her way to recommend the right gear and offer educated advice on equipment, and Brian is an encyclopedia of cycling knowledge as well as the best mechanic in the Inland Empire. The store is laid out smartly and easy to navigate, and it offers a wide variety of mountain (both hard-tail and full suspension), road, and cruisers. Additionally, BICYCLE WAREHOUSE has a great selection of shoes, jerseys, shorts, tools, helmets, bike racks, and anything else that you might need. Oh yeah, did I mention that they match prices?? There's no need to buy parts from some shady no-name internet only bike shop, BICYCLE WAREHOUSE matches legitimate prices right there on the spot!!! Wouldn't you rather purchase locally and support your community? I know I would. So if you're looking for a truly full-service bicycle shop with a knowledgeable sales staff and top-notch mechanics LOCALLY, look no further than BICYCLE WAREHOUSE !! You'll be glad you came in, and you'll keep coming back., read more

This is THE spot to hit up if you're looking for Giant gear in the Temecula area. They had an entire armada of Giant/Liv road, mountain, cyclocross, and kids bikes in stock. And unlike most Giant-affiliated bike shops, they actually had a decent amount of Giant accessories and apparel available. On top of that, they had a very healthy selection of other brands of apparel as well. Far cry from what I usually see at bike shops. I also appreciated the friendly no-pressure sales people there too. Yes, they stock other brands there too. But considering most shops typically carry Specialized/Trek/Cannondale, it's always nice finding a shop that carries other brands, especially the one that I ride. read more

I brought my mountain bike in for a service on Monday and was immediately assisted by Ryan. I left the bike for him to do his inspection which he quickly called me back with recommendations. I was close to doing the repairs to the bike, but Ryan suggested due to the costs to consider replacing it with a new bike. I did some shopping for a few days due to Ryan's recommendation. I met with Ryan again today to look at new bikes. Ryan was very professional and had much knowledge to share with me in selecting a new mountain bike. His level of customer service was outstanding. Your team earned my business today and I will go no place else for accessories and/or service. I've told many of my friends about my purchase and plan to send Ryan and your team more business. read more

Bicycle Warehouse Temecula - Bikes Near Me - Temecula, California

We had the best experience with Austin at Bicycle Warehouse! We had done a lot of research and knew that we wanted Aventon electric bikes. He got us all set up with the bikes and patiently went over all the features and what we should do to maintain our bikes. A few weeks later we purchased a rack for our car and once again he was extremely helpful. I also appreciate all of the helpful information on the Bicycle Warehouse website. We will definitely be recommending this store and Austin! And we love our bikes! read more

Got the LBS feel here w/ the staff, but the corporate shop feel with the space. Went in just to look around, and get to know some more of the local shops. Nicole approached us quickly, was super nice, and even took the time to google earth some trails near our house for us. made us a make shift map on the back of her business card, and let us know about some options to connect w/ local riding groups. I was ready to buy a green Santa Cruz bronson off the floor, but the build was low end SCRAM, so I inquired about just the frame/fork. I have a feeling that because it's 1 of 6 stores, that their policies prevent the individual shops from breaking down bikes that shipped complete...Not something I can blame that location for. Staff was friendly, knowledgeable, and their selection of Giant was fairly impressive ranging from the $200 kids bike, to the decently spec'd Glory, with everything in between. They offer a free 50 point inspection on any bike you bring in, something most service departments should do. Ended up buying a jersey, and would probably shop here for small parts/tires/tubes etc. read more

I remember going into this shop a few years ago and I was lucky to even get acknowledged. Also remember thinking their prices were ridiculous back when I was paying $300 for a bicycle. Well, all things change and for this particular location it was for the better. The sales staff is knowledgeable about the products they're selling and will take the time to explain geometries, components and anything else you need to know. As for the prices, you get what you pay for. I no longer buy cheap bikes and have come to appreciate the quality of products they sell. read more

Nicole was so helpful in our sons bike purchase today. She greeted us with a hello and smile right off the bat, she allowed us to shop without the pushy sales person feeling, but made herself available for our many questions and concerns. We had no intention of purchasing today but ended up with a bike and left feeling completely satisfied. We will recommend you guys to others based off of your employees and customer service alone. Job well done! We will be back!!! read more

I will, and have, left scathing reviews of businesses that should be avoided at all cost - recently DCH Jeep of Temecula and Turner's Outdoorsman. With so much competition, it's just mind boggling how any business would treat any potential or repeat customer with anything but the utmost respect and courtesy. Ironically, right next door to Turner's is the place Turner's and DCH should send all their employees for customer service training. Bicycle Warehouse. Walk in and you are immediately greeted with, "Hi, my name is ( ), what's your name?" Really. Let me count the times I walked into a business and 1. The employees didn't greet, likely because they're were bored to death or simply inept. And 2. They didn't say, "Thank you." after I handed them my credit card or cash. I'm subsidizing your paycheck, and saying, "Have a nice day" instead does nothing for me. After the meet and greet there is no hand holding or annoying sales tactics. Just good, clean suggestions about a bicycle or bicycle equipment that best suits your needs. On the day I visited, my second in 3 years, Brandon and Brian helped me find a nice Giant Trance soft tail. Brian pulled it out off the rack, adjusted tire pressure, screwed on pedals, handed me a helmet, and directed me to the rear parking lot. "Try it out and let me know what you think." Very cool. Yup, I bought the bike, some pedals, and handle bar grips. Brandon talked me through some prerequisites, took my card, said "Thanks" and handed me a neat little blue tote with some sunblock, chapstick, a towel and a social network postcard. So I'm having a blast with the bicycle, but it's more enjoyable because I got the impression the staff was not trying for a hit-and-run sale. I got a great deal, had a great time in the store, and they got a customer for life. read more

I can't say enough about the people here. I went to another bike shop in Temecula TWO YEARS ago and they refused to do what I asked them to do. I needed my seat pole cut down a tiny bit to accommodate a beach cruiser seat. Even though I explained to the other shop that I don't ride my $500 bike because I can't touch the ground, they said that's how it's supposed to be and that's what is right for your knees. I explained that I am not a cyclist but would only be riding a couple miles at a time because I was trying to get fit. They refused. I told them I understand that my form would not be ideal but that I'd be cruising my neighborhood. Still refused. I was soooo discouraged and have not been on my bike since. I decided it was time to get back on so I called BW and they told me to bring it in. They actually cared when I explained and said if I wasn't comfortable, I wasn't going to ride. EXACTLY! They also fixed something with my brake/chain and were so wonderful about everything. Not pretentious and didn't try to up sell me. If I ever need anything, I'm going here and you should too! ***Oh and apparently I put my seat on backward and he caught and fixed that! read more

So far have bought three bikes and other products from this LBS. Hands down the customer service is spot on. They will point you in the right direction for the bike you want/need to suit your size and also type or trails. Have brought my bike in to be serviced and or upgraded as well as my kids bike and have been treated very well each time. Their knowledge of bikes and friendly laid back attitude are the best. They have won me over as a customer for a very long time. You will not be disappointed if you choose to do business with this LBS. read more

Hands down this is a great bike store their customer service is amazing!!! I have been in a couple of times and always received great service. I took my bike in for service today & Ryan did a fabulous job. I dropped it off in the morning without an appointment & I was able to pick it up with in a few hours. Bicycle warehouse is definitely my bike shop to go to and Ryan will be the tech that I use whenever I need it in the future. twin mom read more

Just picked up my new Giant Beach Cruiser on Saturday. The drive from redondo was a little hike, but they were the only location in SoCal that had the exact model I wanted. When they called to tell me they didn't have the exact rims, I asked for a photo of the bike with the separate set. They texted over a shot and I liied what I saw. Tim, Dave, and the owner were all satnd-up guys and were very helpful in my questions and concerns. In addition, they tossed in a pretty sweet surprise for me. I don't wanna say what it is, but they will know. Thanks. I will be taking my GF back when she moves out here in Sept to pick one out herself, even if it is a little bit of a ride from RB. read more

Ryan H was awesome! He took so much time to listen to what I was looking for/what my needs/budget were and showed me some really great options. He answered all of my questions and never made me feel rushed. Once I found the bike for me, Ryan took time to ride around the lot with me to make sure I knew how all the gears worked, made sure that the bike fit and was adjusted correctly, showed me how to use the quick release wheel and made sure it fit in my car. I mean seriously above and beyond! They had a great selection of bikes and other gear in the store as well. The store is clean and lots of parking. This is a great store, with knowledgeable staff. I will definitely be a repeat customer. read more

So I had a asemos experience right since the start the second I walked into the store MR Adrian greeted me right away and made me feel welcomed. I told him I was in the market for a new mountain bike he showed me around show me a few options that they have And he was very professional and patient after me asking thousands of questions he had a great attitude and awesome customer service. I was happy at the end with my purchase I will definitely come back to this place whenever I need bike needs. He made me feel great about my purchase awesome place awesome staff MR Adrian was just awesome ! Thank you very much I'm happy with my New Giant 29er read more

Just purchased my bike online for in store pickup, Debbie was amazing at any questions for me. I went to the store in person to make sure I got the right size, customer service was great and I'm very excited for my brand new road bike !! read more

I have bought several bikes from here. They actually know me and my family by name. They carry only a handful of manufacturers but have an extensive inventory of those brands. Everything from kids, MTB and competitive road racing. I will say that the maunfacturers they do carry are very good brands. Very ethically company to do business with. Had a couple issues and they made them right. They have never tried to oversell me anything, they actually understood our needs and recommended products that fit us. Would do business with them in the future and would recommend them to a friend. read more

I came in on a Saturday, desperately needing my bike to be fixed (brake pads were running up against the wheel). I had called before asking if they could see me right away because I had to leave for college the next day. I called first and spoke to a guide name Evan. He was nice over the phone and said bring it on over. Normally like any bikeshop they usually have allotted times to do maintenance and coming in randomly will usually lead to waiting a day or two. I couldn't because I had to leave for school. Now I brought it in and thankfully Evan was still there. I told him that I was the guy he spoke to over the phone. He immediately began working on my bike and told me I could walk around the store and he would have it completed in 5-10 min.. I waited around 15 min. He calls me over and tells me a fee things. 1) My wheel was untrue and that's why it was hitting the brake pad. He fixed that to the best of his ability without having to have the rim sent out for repair. (I guess the rim was bent) 2) I was rocking the wrong value stem which wouldn't have allowed me to fill my back tire with air. He also fixed that. He called me over and told me the things above but first he apologized for the longer wait. Super nice guy. After everything, I asked him what was the damage. He tells me no charge and then tells me to study hard. This was a great experience not only for the short wait time but for the really good service. I would have said this even if he did charge me for the service. If you're in need for a bike, forget Walmart or Target. Yeah they might be cheaper but there quality is much less and their service is nonexistent. P.S. Ask for Evan if you go. He's such a nice guy and really helpful. Will be coming back once my bike gives out. read more

Awesome bike shop!! Nate and his staffs were helpful and friendly! ! I recommend this place to go purchase your bike. We purchased a Giant bike and the transaction went fast. Once the bike arrived we did a test run in the back. Overall good customer service and knowledgeable. Thanks!! read more

Bicycle Warehouse Temecula - Bikes Near Me - Temecula, California

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