12/02/24 My Grandson had fallen on his 4 month old TREK bike and the brake handle had completely cracked, making one of the brakes inoperable. I think it was the rear brake. My husband dropped off the bike for repair. A few days later we called and found out that they had ordered the wrong brake handle. A week went by, and Jeff and Joe left voice messages that the bike was ready for pickup. We have a VERY HAPPY 8 year old Grandson. Thank you, once again to JAX! You continue to earn the utmost respect and love from our family. 5 STARS read more

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First time dealing with this business and hands down would highly recommend to all. We got a bike through the California e-bike incentive program and they helped my husband fill out and file paperwork, for his new bike and accessories. When that bike didn't work out, they called and explained that the bike didn't qualify, but quickly helped him select another while adjusting the new paperwork. They were quick, friendly and so helpful. On the day of pick up, a nice lady helped us load it into our van. Thank you for all your help, we appreciate you! read more

Jax Bicycle Center - Bikes Near Me - Murrieta, California

Never again. Gouge City. Took a factory built bike (minus the front brake) in for the finishing touch. They charged $100. What a f joke. read more

Always helping me out.. good people. If it's something easy or if they have the extra parts for it they won't even charge you..

The service is good, the turnaround time is quick. The workers are nice; and the prices are fair. What more could you want?

I went in for a quick ebike seat change. Joseph helped me and quickly installed the new seat to the post I had brought in. Awesome service and I was able to look around and see what other items they had for my future ebike or cycling needs. read more

Andrew is so helpful. He got me right in and helped fix my tire. Great customer service

came in today around 145 -230pm looking for a bike lock cable. You know to lock up bikes. As soon as my employee and I came in we saw about 10ish people in the store stop what they were doing and stare us down. I looked around the store for the bike locks and saw what looked like them and started walking towards them. I was then approached by an older blonde lady and asked what I was looking for. I told her cabled bike locks. She looked me up and down and told me ... yea not for you. Even though I was staring at the product. Without making a scene I left with my employee. Seemed a little racial if you ask me it was super unsettling and unwelcoming. I did look them up on the website prior to this and it shows that they have it available. Just makes it weird why they didn't want to sell it. I did however go to harbor freight and they had them as well and cheaper for the same brands they were offering on the website read more

Gave me a great deal on my Trek eBike during Labor Day weekend. They include a free 6 month tune-up, and have always been great to deal with. I highly recommend getting a bike here, especially if you are looking at the Trek brand. read more

The workers are very helpful and know there job very well! I am very pleased with my experience and would highly suggest them to anyone with bike questions or biking needs. read more

I'm going to be honest this bicycle shop lacks a lot of things, heres a list. 1. Out of touch customer service. Most of the staff here are not big cycling fans of road bicycles or anything that's not a mosey style ride or MTB ride. Mechanics here tend to be very antisocial and almost seem like they have some sorta form of autism The inventory is laughable... You better only like Trek bikes and their house accessory brand Bontrager, cause that's 85% of their inventory. This is merely my opinion, but this shop feels more like a Wal-Mart style bike shop compared to the type of bicycle shops I've experienced in Los Angeles County and Orange County. No hate here. I just wish I was able to find a long-lasting relationship with a local bike shop in you guys. read more

Brought in Ole Kilroy to get the back tire looked at, estimated, and repaired. Additonally, needed a new tube for another tire as well. Walked in, headed to maintenance, signed in, waited about 5 minutes to be greeted by service tech Natalie. As soon as Natalie noticed me waiting she came right over and asked how she could be of service. I let her know what was going on and she was happy to help. She got the cruiser up, throughly inspected the tire, and fixed the issue in less than 5 minutes. Next, she looked at the other tire to see if the old tube was bad which it was. She immediately replaced the old tube with a new one also less than 5 minutes, awesome! She was friendly, kept me informed, and had light conversation about life, which helped bypass the time and made me feel valued. The saying is true a little goes a long way... All in all, I was in and out in 15 mintues. Natalie, was polite, professional, and took excellent care of me. She also did not charge for diagnosis and the maintenance for the first tire. Jax bicycles you got a great asset to the team and look forward to my next visit. Appreciate the service and employees like Natalie. Please be sure she sees the review and is commended. Thanks again, Joshua Walker read more

Jax Bicycle Center - Bikes Near Me - Murrieta, California

Casey was amazing and was able to fix our problem in no time. We originally came to get our hydraulic brakes fixed, but he was also super kind and pumped up our tire, tweaked our seat so it wouldn't shake while riding, and also readjusted the handlebars. He also explained what he was doing so my son could learn. Thank you so much! This shop totally deserves 5 stars. read more

This shop is the best around! I purchased my Trek fuel ex 7 back in June 2023 with Craig. Craig was very kind and polite and also very patient. We went on some test rides and he made sure I was comfortable on the bike that I was purchasing. I now take my bike to the shop for every service and other issues I may encounter. Jeff, Natalie and Joseph are all great and very friendly people. They always help me out when I am struggling with something or even worse when I break something! You won't regret stopping by this bike shop. read more

Came in on Christmas Eve for a last minute gift because Santa was running late, and glad I did. No issues finding the store or a parking spot right outside. Was initially greeted by a friendly elf whose name I don't recall, and was ultimately cared for by a kind man named Craig. From the little bit of research I did, prices seem to be market rate, not sure there's much room for adjustment there while still being competetive, however, the service and my entire experience was exceptional. The employees were all friendly and knew their stuff. I was guided to make the best decision and wound up getting a bike that will last my son for many years as he transitions from training wheels to soaring away without them! They have some great deals for long-term maintenance and we will definitely be back for any future maintenance needs. read more

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We're so lucky to live close to this business. When I brought my newly purchased used fold up bike in for repair the folding mechanism was frozen since it hadn't ben closed for many years according to the original owner. Within minutes Natalie and Casey got it working and showed me how to open and close it so it wouldn't freeze up again. They were kind, patient and refused any payment for their service. Great customer service is so unusual these days. I recommend this business highly and am happy to know all of our future cycling needs are taken care of. read more

Bought a tri bike off of FB marketplace. Rear derailleur snapped off on my first ride/first downshift from the front derailleur. Ripped through spokes on the rear wheel, twisted the chain. Jax had a sale on cassettes and chain, and they had the tools for replacement as well as the shifter cable. The staff was helpful and encouraged me to keep working on the new project as it would be a good learning opportunity. They were right! They have a lot of parts in stock if you need them and if you know what you need. Helps to call first too though, but they were always willing to help read more

Every one in this shop are very helpful and very nice! I had them replace both tubes on my beach cruiser bike! I am a happy camper!l would absolutely recommend this business! read more

This place did not pass the vibe check! Another corporate shop with hoyty toyty employees that aren't even bike people. Their Trek Fitting machine is very inaccurate. I'm 6'0 with a 32" inseam. This thing said I was 5'10 with a 28" inseam and I should be riding a 54cm or medium bike. Guy blamed it on me being bald and not wearing jeans. TF!? Mind you I wasn't even interested in being fitted since I already know my size, guy just wanted to show off their machine... Fail! I feel bad for people who relied on this machine to find their bike size. On top of it as I was speaking to him he was too preoccupied with his cell phone and wasn't even responding. So I just left. Maybe I didn't fit their demographic of customers they'd like to have in their store. All good, because I definitely won't be back. read more

It's super hard to find any small hybrids for women during this pandemic. My husband called 40 shops all around LA through SD and even central CA. He got a voice message from a woman stating there were a few small bikes in stock. When we called back, the worker couldn't look up the bikes in stock and the lady didn't return our call... so we just decided to drive 1 hour and 30 mins to check it out! The wait wasn't long (5 mins) and only a few customers were allowed at the same time. Casey was my salesperson and he was knowledgeable, helpful, and had an easy going personality. I got my bike and waited an hour for inspection. Everything was smooth and fast! Thanks for all your help Casey!! Pros: -lots of bikes in stock -short wait -helpful staff Cons: -can't test ride the bike outside -no hand sanitizer -all sales final during this covid time read more

I had a very good experience with a recent visit to Jax . The suspension tech saved my day ,took the time to size up the parts I needed, and he ordered them. I definitely recommend this shop , all the staff I met there are very friendly and again helpful. They are out of my way but will go the extra distance for the service they provide... read more

We bought a 951 MTB from another vendor a few weeks ago and unfortunately broke a part during assembly. Called this shop looking for the part and were told they had something that would work. Upon arrival, we were greeted promptly and the part was quickly installed by mechanic Natalie. Natalie also helped us with the final assembly steps, at no charge. The staff also helped us select a new rack. We were only charged for the rack and the needed part. Today, we returned to the shop for some help with minor adjustments. We arrived before their posted start time and staff immediately opened the doors and greeted us. Again, Natalie assisted with the necessary adjustments and also provided technical advice. She worked on the bike for 30-40 minutes and thoroughly explained each step she took. We were pleasantly surprised when again we were not charged anything. This shop's staff are polite, helpful and professional, highly recommended! read more

I had stopped in at Jax Murrieta a few years ago for something minor. They were very helpful. Last week, I decided to replace my mountain bike with a new Trek model. I was unsure which of two models to buy, so I had some questions. The sales associate Thai (Ty?) helped me to determine whether a Marlin 5 or a Marlin 6 would be best for my needs. We took them both on a brief test ride. Thai was very knowledgeable about the product capabilities, answered my questions, but never pushed me to buy anything. He also made several accessory recommendations. Again, he was responsive to my comments and needs and never pushed anything. The Marlin 5 model in the color I wanted was still in a box, so they had to assemble it. I was promised it by 4:30 the same day, and it was delivered in perfect condition when I picked it up the next day. Five stars to these guys. A very well run operation with a large selection and competent staff. read more

Jax Bicycle Center - Trek Marlin 5 - Bikes Near Me - Murrieta, California

Very nice shop for all of your cycle needs, especially road and mountain bikes for all ages! The staff are extremely helpful and friendly and provide a level of customer service that is very professional in every way. read more

Expensive bikes are expensive bikes. Jax has a quality service department with knowledgeable techs and sales reps. There's not a lot of diversity in stock, mostly Trek. Trek makeshifts amazing product but more options in the lower price range - under $1500 - would be great. Not everyone can swing $1500 + for a new ride. I'm aware they don't set pricing but management should look to stock a variety of bikes. The BMX and kids selections leave a lot to be desired. Having said all that, I'd buy another bike from Jax because of their service department alone. They have a fair amount of accessories in stock as well. Good location is central to Murrieta near Harveston, little trek (no pun intended) for Temecula folks. read more

We came twice to this store. Once to look at the cycling shoes and today for pedal spacers. Both times the staff was friendly, knowledgeable and helpful. We've been to other Jax stores and they're all consistent with the staff they hire. It's hard to find great people, and they do a great job in this area. The store was organized and well stocked. They had a good display of bikes, accessories, etc.. on the floor. read more

Jax Bicycle Center - Lots of great bikes, maintenance accessories, etc... - Bikes Near Me - Murrieta, California

Called on Sunday wondering if they were open 'cause Yelp and google show open and closed. The guy that answered the phone was having a sidebar conversation and answered my questions laughingly.. first red flag. Walked into the store and right after me this Caucasian dude entered, the older lady didn't greet me but greeted him. Major racial profiling. This younger lady greeted me and I told her I was looking for pedals which I was already at. Didn't ask any probing questions in what kind of pedals I was looking for just assumed I was looking for the cheapest of the bunch. I went out of my way to drive here lol there are too many BETTER options in the area that you can give your business to. I'm sorry I don't fit your preferred demographics. read more

Great bike shop. The people are very professional, and have a wide variety of bikes and parts. I would certainly go back and buy stuff from this bike shop and recommend this bike shop to other people. read more

I was looking for a bike shop to get some needed basic parts and assistance with my Trek. I found this gem. The shop was busy with customers on both the buying and service side. Didn't matter, Sherry, Joseph and Jeff helped me out on the spot. Great selling support to get me the right parts and outstanding service support to get the bike in operational order. I was out the door in 20mins with exactly what I was looking for. I'll return. read more

Worst customer service ever! I went in with my boys. And an older tall man who I think was the owner helped us out. He made a comment that really bothered me. I told him I didn't want to spend more then $400 for each bike. I was going to buy 2. I told him jokingly how boys can get expensive. He then said, "Yes, but not like girls and their expensive Quinceañera Junk" and he continued to make other rude comments. I couldn't believe it! Im Mexican, so that really bothered me. He was so rude, and not at all welcoming. I went to bicycle warehouse Temecula where they were Awesome! Jax definitely needs friendlier people at the front. I will never go back or ever recommend them. read more

Let me start of by saying it is seldom I write a review about anywhere, but this business deserves to be brought to the spotlight during a time where customer service is less common. I was greeted at the door and taken care of instantly. I was helped for a small issue where I wasn't charged and sent on my way. I will be a returning customer for bicycle needs and highly recommend Jax Bicycle Center to everyone, especially those in the Temecula/Murrieta/Menifee surrounding areas. read more

I purchased an Electra Townie from Jax. I spoke with Sherry, the sales manager. I told her that I was going to buy a conversion kit to make it an electric bike. She thought it was very cool and even told me to bring it by so she could "check it out". I just called them up to see if they can adjust the gear shifter on it and the manager Jordan told me they won't touch it now and it's out of warranty. Sherry is now denying what she said to me (go figure)!! This is HORRIBLE customer service! Had I known this was the case I would have never bought the bike and converted it in the first place! I will be disputing my credit card immediately! read more

I took my wife's bike in for a tune-up on Friday 3/7. During inspection they found that I needed a new chain which i expected. The chain was $45 plus $20 to install it. When I got home I looked for the same chain on Amazon and it was $30. 40% more than Amazon is ridiculous. They told me when I dropped it off, they scheduled the tune-up for Monday and would call me to come pick it up. On Wednesday afternoon I called for a status update. They said that they were not going to even try to explain why they have not even put the bike on a rack yet. I told him NOT to put the bike on the stand and that I was coming to pick it up. When I got there, the bike was on the stand and a tech was working on it. I asked him "didn't I tell you not to put it on the stand?" he told me I wasn't going to be charged. I told him to get the bike off the stand and give it to me. I have bought 3 road bikes from this Jax prior with no issues. the service has been a mess more than 3 times out of about 7 times bringing it in. No more chances Jax. No More. read more

Absolutely loved it. Every employee was busy and still found their way to come ask if I needed help. Genuine, positive, personable. Definitely will be back, and they do have a military discount. The place was clean and organized. All they need is a bigger store because a lot of people apparently love the store also. read more

The guys here did an awesome job fixing up my daughter's bike. Super quick and helpful. Couldn't be more happy with my experience

Awesome staff with prompt and courteous service! Will definitely come here again if needed.

I had my Kona mountain bike tuned up by Jonathan, he was very knowledgeable, took his time explaining, and recommending services. I will be returning for my future bike needs. Thanks. read more

Jax Bicycle Center - Bike - Bikes Near Me - Murrieta, California

Natalie in the tech center was genuine and helped me out with my son's bike in less than 15 minutes. Not often you get someone dropping something they are working on to take care of you and Natalie did that! Give Jax and Natalie your business. read more

Just came here a couple weeks ago with my brother to drop his bike off for a repair. They're only assisting one person inside at a time so we had to wait outside for a bit... but they at least offer cold bottle water outside which was a nice gesture. Jordan helped us out and explained what needed to be done to repair his bike... quoted us about a week or two and a really fair price. We paid half as a deposit and left. Got a call a couple days later that it was done! We'll be going back in a couple days for a few things so hopefully the experience will be as smooth as the first one... read more

I love the one to one service. Our sales rep was great with our kids and letting them test the bikes and feel the ride for themselves. He answered all of our questions and never rushed us through our sale. We purchased a pink trek bike and a pink haro for our older one and every where we go , they love their bikes ! I highly recommend anyone to go to Jax because of the quality of the bikes and the service ! Our girls couldn't be happier ! Looking forward to coming back for our adult electric bikes read more

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