Some of the best customer service I've ever dealt with. Jon was super helpful but so was the whole team over there. They really value their customers and took great care of me. Honestly will be back to purchase more bikes and gear from this store just due to the staff being very welcoming! High recommend checking out this location. read more

Bicycle Warehouse Temecula - Mountain bike - Bikes Near Me - Temecula, California

Recently bought a bike for my daughter and was very pleased with my experience with Bicycle Warehouse. They are very knowledgeable and helpful. I live in Tennessee, and Roman was very helpful in giving me instructions for filling the tire air over the phone. He went above and beyond. read more

Best bike shop ever . I finally got my beautiful Lev 3 Aventon They took off my fenders for their KUAT rack to fit & I replaced the tires with aggressive tires. And it's looks definitely better than expected..Thanks team... read more

This place is 5 out of 5 stars I'm positive! They have great service, a very wide selection of bikes and accessories, and they also have pretty decent prices depending on what you are looking for. I recently went hear to get my mountain bike flat repaired because I have a warranty under their shop, and they pointed out that I needed new peddles. The tech was very respectful and helpful at helping me find the right color and brand pedals for my bike [I ended up getting purple Crank Brothers Spikes Pedals]. They do a very good job installing and repairing bikes, and are very fast at it to. If you are looking to get a new bike or even just spruce it up with some new accessories, I recommend you check out Bicycle Warehouse read more

Bicycle Warehouse Temecula - My bike that I bought at this establishment - Bikes Near Me - Temecula, California

This is a great shop with friendly knowledgeable staff. You can't go wrong getting helped by Ray, Keith, Brett or Jon.

I was looking for an AVENTON Abound. Bicycle warehouse was the only place around that had access to one. Ray hooked me up and got me the bike I was after. read more

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We were recently shopping for bikes for our preteen kids. Ray was extremely helpful and went above and beyond. They were knowledgeable and answered all of our questions. They have a good selection of helmets and their service department is great. We were very happy with the price. read more

Just got my very first official cycling bike. I got the Liv Avail along with every other accessory and need . Went in to just look and loved everything!! Thank you to Austin who was extremely helpful, explained everything and shows us how it all works and what's needed and what's just added on. If you go ask for him, super nice guy & honestly made this experience so much smoother and informative. Thank you!! Can't wait! read more

Bicycle Warehouse Temecula - My bike - Bikes Near Me - Temecula, California

I ordered my first mountain bike (a Talon 2 29er) online and picked it up at the Temecula location. I am from LA and the drive out here was pretty rough but the service I received from Martin, not me haha was fantastic. He rolled out the bike and gave me a thorough run down of all the components and answered any questions I had. He explained in detail how to maintain the bicycle such as oiling the chains after XX amount of mileage. I mentioned that I will be transporting the bicycle in my trunk in which he gladly assisted with. Overall I would definitely come back whenever I'm in the area. read more

Bicycle Warehouse Temecula - Talon 2 29er 2021 - Bikes Near Me - Temecula, California

My girlfriend and I walked into this place with an interest in getting a bicycle that fits our wants and needs at a beginner level. Ray helped fit us to our bikes (a Giant Talon 2 and a Liv Tempt) and was so helpful and informative that I had to write a review. These people are first and foremost, bikers, selling to new bikers. The staff triple check all equipment prior to sale and I look forward to seeing Ray and everyone else there in 90 days at our complimentary maintenance. read more

Bicycle Warehouse Temecula - Giant Talon 2 and Liv Tempt - Bikes Near Me - Temecula, California

Great selection of high-quality girls' bikes. Knowledgeable sales person made decision easy.

Bicycle Warehouse is a quality bike shop with knowledgeable staff. I saw entry level bikes for under $400 and of course they have high quality aluminum and carbon bikes available as well. I was looking for MTB and they have a great selection. Entry level to single track to aggressive downhill styles in stock in several different sizes. I chose a Giant Fathom 2 29er. After test riding several other options and doing some research I opted for the Giant. The guys prepped it and made sure it was ride ready. I've already put 50 miles on it in less than a week. Thanks Bicycle Warehouse for helping me make an informed decision and providing great service! read more

Bicycle Warehouse Temecula - Giant Fathom 2 29er - Bikes Near Me - Temecula, California

Bicycles galore! Excellent customer service and friendly staff. There is something for everyone here at any price point. Traditional or electric out of all the places in town they have the most stock. Order online 24/7 for delivery too! Take a test ride out back and choose from many accessories or maintenance items. Financing options if needed as well. Thank you for my little ones new bike she's definitely a happy rider! read more

Not thrilled with the service I received. Purchased an E-bike from them and it went down hill from there. I dropped the bike and it needed some repairs. They had it for over two months waiting for parts. Turns out the part they we're waiting for was the headlamp‍. Do ya think they could have given the bike back so I could ride it while they we're waiting for the light? When I got the bike back they had installed new pedals after I told them I already had a set, they removed theres and still wanted to charge me for the installation. Purchased a bike bag to go on the back rack. Couldn't install it because they had the bike for repair. When I finely got the bike back the bag and rack weren't compatible, and wouldn't take the bag back because it had been so long. One big cluster after another. read more

Thank you Raymond for all your help and follow up with buying my first e-bike.I am so glad I bought from Bicycle Warehouse in Temecula because I had a few issues with the ebike and Raymond was there to take care of what ever problem I had, even to change bikes out.What ever it took to make me a satisfied customer. I VERY MUCH RECOMMEND BUYING FROM THERE,Especially an e-bike. read more

Went in to check out bikes for my seven year old. The selection for kids wasn't much, but I have a tall kid so it did not matter cause her selection would be the extra small in women. We were assisted by Alex and he was awesome, super friendly, and had an enthusiastic attitude! He was very helpful and knowledgeable about the bicycles and his recommendations about what would be best for my daughter. If it wasn't for my daughter being so tall and most likely outgrowing that bike quickly I would have liked to buy a bike for her there. We have purchased a bike from there before and are happy with the quality of it to this day. Definitely a place to check out if you're into biking! read more

Just recently got into MTB and went in to pick up some gear. The staff is very friendly and know about the products they carry. Will definitely be back in the future. read more

Bicycle Warehouse Temecula - Bikes Near Me - Temecula, California

I had actually visited a bike shop near my home, La Habra Cyclery, and the sales person was so belligerent and rude to me - my offer of money offending him so greatly during our current bike shortage - that I didn't think I'd ever find a new bike. But Ryan at Bicycle Warehouse hooked me up with a brand new Giant Defy Advanced 2. He was courteous and professional, helpful, and now I'm a fan of Bicycle Warehouse, even if it is way out in Temecula! read more

We recently came in to buy our daughter a new bike and walked in knowing nothing. Matt helped us out and was very knowledgeable! We did not originally have her with us, so he talked us through what we should look for in size. We returned with our daughter and found she is in-between sizes. He helped us consider what would be the best option for her and let her ride around the store to try it out. She is so happy with her new bike! We even got lights and training wheels from the store. Each employee is very knowledgeable and we will definitely return. read more

Bicycle Warehouse Temecula - Bikes Near Me - Temecula, California

Worst customer service! My son just spent a fortune and when we brought the bike back because the gears are not working right we were treated like crap, at the door they do not have the best procedure on waiting due to Corvid! The associate at the door is doing multiple things like installing a hitch for a guests and when a customer walks in he stomps over to say to come outside! He doesn't say Hi and No procedures or signs are visible for customers to read or see Only the one on door that is propped open! With the price of bikes so high and apparently they are selling many a day you would thinks they would have 3 or more associates working and treating there customers much better!! Next time we are going to Jacks bicycle they treat you so much better and there procedure in place is on point!! Also don't try to call you cannot leave a message and they do take calls!! read more

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One of the biggest Giant dealers here in SoCal. Great service and communication with my preorder for a 2021 Trance 3 29ner. The shop is very Covid safe and limits up to 5 customers into the shop at a time. With all the Covid craziness in the world right now affecting the supply/demand for bicycles, took about 7 weeks to receive my new bike. They were able to setup my suspension-sag as well as install the pedals that I brought in to complete everything. All their bikes also come with a free tune up within 90 days of purchase. Overall I would def purchase future bikes from them. read more

I had some issues but Mike the owner took care of it and let me return the product so I will be buying again from him.

Gotta give thanks to Ray for helping me purchase a Santa Cruz Bronson. Very knowledgeable when it comes to bikes and all my questions were answered. Even when there were other customers he made sure I was still being helped by him and I appreciated the extra steps he took to protect the bike during the drive home. My Bronson is super sick!!! Thank you so much. read more

Hated the service here, I understand there are rules during this quarantine but shouting at us because our son came into the store breaking there 2 person per group rule, can someone explain that rule too?? I should have came in with one of my kids and had my husband come in separately and pretended we weren't related, this place got me in a serious bad mood and I couldn't decide on what bike to purchase so I just left my husband shopping alone. This same guy (guessing manager) also backed away from my husband when he was asking a question and said rudely, Sir! Please 6 ft. away! He was clearly not happy to be at work today. The other employee was fine. We're new to the area so we had used our phone to find a bike shop, now I can remove this place from my list. read more

We needed tires, not a new bike, so we were ignored. We went up to the counter and waited for the guy to say something or offer to help us but instead he turned towards a man and completely ignored our presence. If you need help with bike questions, try going somewhere else. read more

I went to multiple bike shops and most were nice but not too helpful. I came here and Jeff gave me the full run down and all I needed to know for the type of riding I was looking for. He spent over an hour overall helping me while being very clear. Never felt like I was being up sold, just gave me the facts I needed to make my decision along with a test ride for as long as I needed out back. I found my bike, my shop and mechanic!Thank you Jeff! read more

Bicycle Warehouse Temecula - Giant Fathom 2 - Bikes Near Me - Temecula, California

Biking thru the area and needed some specific questions regarding bike touring equipment answered. Was hoping that since this chain has a location on the coast, they would know about bike touring, but they didn't. They also only sell one rear rack, which is odd for such a large shop. But then again, what I saw on the streets, was just a response to it. read more

I want to give a BIG SHOUT OUT to Zach. I had to bring in my ebike. I wasn't very happy to have to bring in my ebike for a repair especially since I haven't even had it for a year. Zach was very kind and patient with me. Even reach out to Aventon even after I told Zach they wouldn't extend my warranty. Thank you Zach! read more

Although my initial visits were good they absolutely blew it and my customer loyalty after buying 4 bikes when I Is had a few $100 in points built up from buying over $6000 in bikes. The representative basically said I don't know all the points are gone I don't know what to do about that period then when my just over one year old 4 $4000 ebikes rear sproket brokeThey wanted to send my bike to San Diego to diagnose it when we knew it was a broken sprocket. I asked if they could find out if parts were available due to covid and they said no they have to send it to San Diego. Why would I send my bike to San Diego to wait 3 weeks if they don't have the part?? During covid parts were very scarce and it made absolutely no sense for me to send my bike away for 3 weeks not knowing if the part was available which it was not. Is horrible customer service and I lost $200 in store points read more

Here for over an hour and spent almost 2,000k on a "New" electric bike. After check out and spending the money as I'm walking out the door the salesman notifies me that the bike is not new, is an older outdated model and has over 400 miles on the bike. They offered me a 100$ discount on a bike that is only worth 25% of the price. I believe this was done intentionally and the company has used bikes being advertised as new bikes. If this bike didn't have a built in odemeter they would have sold it to me as new when it was not. Never shop here. Buyer beware. Will be notifying the other shops in the area so they can warn customers about these unethical business practices. read more

Ray B was super informative knows his bikes. Friendly guy made picking bike easy he took the time to go over not only how to get the best use out of the bike but how to take care of it. read more

I had driven by this store for many years but I thought they were a mountain bike store but I sopped by hoping that I can get an better understanding of Electric bikes. Thank God I did! I met the Dali Lama of Electric bike, Raymond. He took the time to explain all the benefits of the various electric bikes and listened and addressed my concerns and then had me test ride his Aventon line of bikes. I came back the same day with my wife and then he did it all over again. I was going to buy an electric bike from Amazon but ended up gladly buying 2 bikes from Ray and now we cannot wait to get them fitted for us and get riding. If you are looking for professional sales person and great bike shop Ray and Bicycle Warehouse of Temecula is the place for you. Thank for taking the time ......Sean T. April 3rd 2023 read more

Killer deals, great staff, and a wide range of gear for the sport! I just purchased my 3rd or 4th bike from this place and they nailed it again. Looking forward to the new bike and working with these guys in the future. read more

My husband and I took our sons bike in today and the customer service was appalling! When I was talking to the manager, the sales associates walked to the back of the store behind me, when speaking to the manager regarding some misinformation the associate had given me, the manager quite rudely said..."He is doing the best he can!" I said "oookk" and turned to walk to my husband when the manager RUDELY and ABRUPTLY walked past me grabbed the bike from the stand and said you can take it and leave! I turned to him and said not until I check w my husband because I don't understand exactly what he needs done. At the point he figured out I was w my husband his attitude softened slightly...which pissed me off more. Mind you my husband was in the front of the store taking a phone call and did not know how inappropriate and aggressive, the manager had acted towards me.. This is a time retailers generally strive to retain customers not literally chased out! We will NEVER go back, even after having shopped there for years. read more

Can't even go in the store without a useless mask on. Was ready to purchase a bike but was driven out the door! Not a very good business model! read more

Gone down the drain! Service is the worst when dealing with COVID-19. Waited in line for 30 minutes because they had reached max limit of 5. Then a family of 4 walks out and they tell me I still can't go in because they have 9 people inside and they're trying to get it down to 5 per "store policy" Frustrating to say the least. read more

Whether you're at IE Bicycle, Jax, or Bicycle Warehouse, you can expect good to great customer service. Why? Because these places just aren't that busy, so the associates have plenty of time to focus on your concerns. But what sets Bicycle Warehouse apart from IE and Jax is their inventory. They have got a lot of bikes here. Jax focuses more on street bikes and IE's inventory is limited on all fronts. But at Bicycle Warehouse, you can find a wide array of bikes at different price points. So if you're not ready for a $3000 street bike, don't sweat it, because you'll find something much more affordable here. However, when it comes to bicycle accessories, like pumps, bottle holders, locks and the like, you're much better off going to Big 5, Sports Authority, or even Dick's. You'll find cheaper items there, but if you want higher quality items, then you'll be happy with the inventory at Bicycle Warehouse. The location is convenient, as the store is visible from the 15. Parking is virtually limitless here. Plenty of room to demo bikes, unlike the busy parking lot where IE Bicycles is located. Take it from me... read more

I rarely Yelp but this place is out of control. Customer service is so terrible the employees here are very disrespectful and with attitude of don't care it's not my place they're ruining DEBBIE and Mike's who are the owners shop unbelievable. Go to the other shops, don't come to Temecula. read more

I shopped around for bikes at different bike businesses in the area, and Bicycle Warehouse was the place that offered not only a large selection of bikes, but excellent customer service. Nicole was quick to greet me and listen to my riding intentions and concerns. Even as a leisurely novice who only recently considered quality products, I didn't sense any sales pressure nor a smidgen of the smug attitude I experienced at other specialty shops. When I came back two days later, the price changed on the bike I was interested, but she honored the previous sale during the purchase. Both her and Brian have been more than helpful in answering questions about the bikes, trails, and maintenance. They carry an extensive array of Giant and Liv bicycles from cruisers to mountain to road to hybrids, as well as cycling gear, apparel, and accessories. For bike racks and such, they carry Thule, and will even take the time to help you install the carrier and bikes on your vehicle. If you get a bike from them, the first tune-up is free. I was due recently for mine, and the drop off and turnaround was just as seamless as the purchase. The company also has product demos and monthly maintenance clinics if you're really serious about keeping your investment in check. So far, everything has been good with my bike and hopefully in the future I can upgrade with them again. read more

Rude, condescending and very poor customer service. You would think after waiting 45 minutes to get help they would thank you for your patience and be willing to help. Instead we were met with a rude joke, condescending comments (sorry we came here for YOUR subject matter expertise, if we knew the answer ourselves we wouldn't be here!!) and was a complete waste of time. Went up the street and got a solution in less than 15 mins. read more