These burgers are my favorite smash burgers in this city. The burgers are juicy, nicely flavored, amazing sauces, nicely seasoned fries and onion rings. I don't know why so few stars - maybe the dining in experience? Definitely a take out spot. read more

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We decided to try Better Burger after having a few friends mention it. We were just passing by & decided to take it to-go. We ordered the Better Double & a chicken sandwich. They were good. I mean that in the most realistic way possible that they were those sandwiches. The fries were actually the best part of our order because they were seasoned very well. I appreciated the pickles on the burger a lot. The space was pretty. The service was fine. We may stop by again only if we're in the area. read more

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the only burger spot open for Mother's Day! Positives: staff was so nice and helpful. The Oreo shake was SO good, and you cannot beat a $15 bottomless mimosa day. Unfortunately, the food was, "eh." Many of the things seemed to lack flavor, including the patty itself, and mac n cheese and the onion rings. The patty also overcooked. I'd definitely come back to try the chicken & shakes, plus read more

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So I went back for a burger and fries. I feel it is a bit pricey. The burger was good but on the smaller side and toppings were lacking compared to other smash burgers I have had locally. The music inside is a bit loud so it is harder to have a conversation. The food is good but definitely not the best. The workers are perfectly friendly but seem to get overwhelmed if it is busy. read more

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920 Old Liverpool Road has been many restaurants over the past 20 years. First, they smelled of Big Macs and fries when the building housed a McDonald's. Later, Village Burger put its stamp here, earning syracuse.com's title of Best Burger in Central New York in 2012 before closing during Covid. Hope Café then moved in for a few years, and then the space sat vacant. Now the building has been completely renovated and covered with purple paint, seven flatscreens hang where quarter-pounders once slid through the McDonald's window. The old register counter has been repurposed as part of the support for the new bar. And the sign out front now reads Better Burger, the vision of Tihami Chowdhury after countless frustrating experiences at restaurants, including opening Poundtown Burger downtown with a partner, which resulted in a falling out between the two men. Being the smashburger fan that I am, and after already giving Chowdhury's former restaurant Poundtown a try, I had to give Better Burger a try as well. The inside is definitely a loud, colorful difference from it's former inhabitants, but I like that sort of decor. I ordered a Oklahoma onion burger with their spiced fries, a homemade lemonade and then got 2 Biscoff milshakes to go. My good was made quickly and everything was good. The burger was great and was a perfect size - they are not small burgers by any size, but I'm also not a fan of huge, sloppy burgers you can't even pick up, which this was not. The fries were good, but didn't seem fresh - they were lukewarm as if they'd sat in a hopper for a while. The milkshake and lemonade were delicious. Burger, fries, lemonade and 2 milkshakes came to $50 - pricey, but what food isn't nowadays? My only issue was just the operations end - they seem way more sit down, dine in focused, which I just find kinda off for a (mainly) burger joint. I opted to sit at the bar, as I was eating alone and didn't feel the need to be served by a server, and the employee working the bar seemed a bit undertrained and definitely distracted by being social with other workers. Outside of that, I enjoyed the food and would go back, just hopefully the operations side tightens up a bit - although they are still pretty new, so I definitely am not faulting them for that right now. read more

Better Burger - Burgers Near Me - Liverpool, New York

Better burger has only been open a couple of weeks. I saw it on Instagram and wanted to try. The Nashville chicken sandwich was delicious. It's spicy with coleslaw and it has a pretty good kick. The fry option is regular or seasoned. I opted for seasoned and those have a kick as well. They were shortstaffed which made the wait a little longer. However, they were apologetic. There were eight of us in total so the gratuity was added to the bill. I would definitely go back here. read more

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I was planning to wait a month or so before trying this place since they just opened, but I had a weekday off and figured I would try it hoping it would be less busy. My mom and I were greeted and seated promptly upon entering. I really like the vibe they have created inside. The bar area is really nice as well. Our waitress brought us some popcorn and we put in our order pretty quickly. Their house made strawberry lemonade was quite delicious! I'm interested in trying something from their extensive cocktail menu next time I come. My mom and I decided to order a smash burger and a fried chicken sandwich so that we could try both. Each sandwich comes with either regular fries or seasoned fries. They also have a list of house made sauces. Shortly after ordering, our waitress came back to let us know they were out of their Better Sauce, which is their signature sauce. This was pretty disappointing as they have only been open less than a week. I'm not totally sure what was in the sauce, but it is a mayonnaise based sauce and seems like they would have most of the ingredients to make more. I ended up just getting ketchup on my burger, so I feel like I missed out on the full Better Burger experience. I will say the flavor on both the burger and chicken sandwich was very good! They definitely need to work on service a bit more. There were only about 5 tables full and they were still not super quick about getting things out. There was another table near us who had waited a while for their food and were getting frustrated. We also asked our waitress for honey mustard for our fries and she never brought it to us. I hate to give a restaurant 3 stars, especially one that is just starting out. I will definitely give them another shot in a month or so and hopefully they will have some of these things figured out. Their food is very good, so that is what kept them at 4 stars for me. read more

Better Burger - Fried chicken sandwich - Burgers Near Me - Liverpool, New York

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The physical space has been updated and is quite nice. As we entered, we were quickly seated. A waitress asked if we would like some popcorn and we said why not? The popcorn arrived rather quickly and it was quite good actually. There is a full service bar which adds a bit of panache to the space. The problem is the wait staff. They appear to be completely untrained. Though they are pleasant young women, they don't understand how to properly take care of customers. For example, our menus weren't picked up after we ordered ; they didn't offer utensils, and they didn't pick up dirty dishes. I wound up stacking things on the edge of the table to nudge them to take them to the kitchen. I noticed that they carry out the drinks one at a time rather than putting them on a tray. Somebody needs to invest in training. Burger was OK, fries were good, but five dollars for a very tiny paper tray of coleslaw? The food is served very casually on plastic bowls with a piece of wax paper lining it. The kitchen is kind of slow. I think they are still struggling to figure things out smoothly. read more

Better Burger - The infamous five dollar tray of coleslaw - Burgers Near Me - Liverpool, New York

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Really good burgers at this still new restaurant! They have a great story and are doing it, chasing their dream. Love that! The burgers were indeed solid and the staff/service was top notch! The cocktail list is impressive and the drinks look like art and taste like perfection. So beautiful. Forgot to take a photo of the food too though. We were super hungry and immediately ate our Onion ring tower with 3 tasty sauces. Then the double cheese burger and Ranch bacon burger's -both lots of tasty flavors- the classic and slightly spicy fries were a great combination! We'll be back! read more

Better Burger - Purple drop and Smash n sip! Ahhhh! - Burgers Near Me - Liverpool, New York

My adult daughter and I decided to try this place out, instead of going to the same old chain restaurants. As you head for the entrance, you are greeted by a rotted-out wooden guardrail on your left, and a couple loose bricks that fell from somewhere, on your right. Once inside the door, we were promptly greeted by a female employee. She asked us if we'd been there before, then gave us the rundown on how the place worked. My daughter ordered a basic chicken sandwich, and I ordered the chicken sandwich that had a peach BBQ sauce on it. The girl asked for a name, and gave us a "buzzer" that would notify us when our food was ready. On our way to a table, my daughter tripped because the whole floor was grossly sticky, and her shoe literally stuck to the floor. The interior is a combination of purple and yellow paint, in a generic, tiki bar kind of motif. Once you sit down, you are serenaded with an annoying selection of music that sounded like a selection of "Temu's not so greatest hits", being piped through their speakers. We were sitting there for quite a while, and our buzzer hadn't gone off yet, so my daughter walked up to the "pick-up" area of the front counter, and our food was sitting there. Nobody ever called out our name, the buzzer never went off, no clue how long our food had been sitting there. The portions of food were ample, but the food was moderately warm when we dove in. Our sandwiches both came with an order of "Good" fries. The fries were pretty good. They also offer "Better" fries, which come with a spicy seasoning on them. The chicken sandwiches were OK, nothing special. The peach BBQ sauce had almost zero flavor to it. We also ordered a fountain drink, and a lemonade. The drink cups held about 12 ounces. The total of the bill was $43.15 , which is pretty steep for what you get. When we were getting ready to leave, the girl that took our order came to our table and said "How was your food? That was weird that your buzzer didn't work". We wanted to spend our money at a local business, but for the money, it fell short on delivering the goods. read more

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It is evident this establishment worries more about being trendy then treating their staff like humans.

My daughter and I arrived at 4pm on Friday and were seated within minutes. Menus were provided and about a ten minute wait time for drink orders. It's a very vibrant fun burger themed restaurant with a bar and table service, but still has a fast food vibe. Complimentary buttery popcorn is served. I had the purple drop, refreshing lavender citrus beverage and fountain drink for my daughter. We ordered mozzarella sticks for appetizer that was taken at the same time as burgers double classic cheeseburger with fries and smokehouse burger that I believe was a double with seasoned fries. The mozzarella sticks were delivered hot with a nice cheese pull. Immediately followed by burgers and fries. Burgers served hot off the grill, seasoned well. My daughter thought they were comparable to FG's. I liked the unique seasoning just thought it lacking a bit of moistness. Loved the seasoning on the fries, looks like they have a bunch of loaded options as well! We were plenty full, I took most of my burger to go. Had to pass on the shakes for dessert! $65.88 was total with tip makes for a bit pricey but isn't everything these days! Definitely give them a try! read more

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I had an amazing experience and meal here! The Nashville Hot Chicken Mac bowl was delicious, the mac and cheese creamy and the chicken cooked perfectly! I'm a huge fan of their "better sauce" on top of the chicken as well. The owners are extremely kind and hospitable and the restaurant itself had the coolest vibe. Will absolutely go back! Can't wait to try more menu items. read more

Better Burger - NASHVILLE HOT CHICKEN SANDWICH - Burgers Near Me - Liverpool, New York

Most reviews on here are pretty correct.. Service is extremely novice, which is unacceptable for a place that you're expected to tip servers. Food was "meh" for the price. Atmosphere neat, however looks albeit familiar. I think I will have a go elsewhere next time. read more

I was excited to try this place but I walked out since I waited forever for a drink that didn't show up.

Was looking to grab a burger after doing some shopping went here to try out the food they have needless to say the service wasn't that great I got no napkins with my food. I never got checked on even when I paid in the beginning for my food, I was told that they round up to the nearest dollar super weird then they charge $1.29 for sauces which if you have no change, they round up to the nearest dollar. The food was OK. The fries were not crispy. They were not fresh. The grease had to be a little bit old. The burger was OK. It wasn't totally bad, but there was no lettuce tomato none of that on there and the bun wasn't hot. I definitely will not go back again at all. read more

Stopped in here for a good chicken tender and it delivere, the nashiville chicken was so good and juicy. The service was pretty fast and although there were no waiters, the staff helped out where they could. There was also a nice indoor and outdoor seating area, not much, but good! read more

Ordered a double cheeseburger with Mac and cheese and the Nashville hot chicken sandwich with fries. Both were excellent. The wait was long after we ordered, but it was a busy Friday night but the food was really good and served hot. Overall 4 stars. My only other complaint was the bar stools are uncomfortable and definitely could use a foot rest along the bottom read more

Better Burger - NASHVILLE HOT CHICKEN SANDWICH - Burgers Near Me - Liverpool, New York

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I was looking forward to trying Better Burger. The first time I went, the parking lot was empty, but there were people inside. Someone met me at the door and said they were closed for the holiday...Umm, it was Columbus Day. Hardly a holiday. So I tried a second time - I should have listened to the warning the universe had thrown my way. First, it was FREEZING in there. Although it had been updated from the previous two restaurants, it wasn't particularly inviting or comfortable. Service wasn't even 'average'. The waitress said she would bring plates for the appetizer - nope that didn't happen. Our food seemed to take quite a while. I'm not even sure she checked with us more than once and she wasn't around to flag down if we needed something. But we actually got food...The table behind us, who ordered before us, never got their food...I heard the waitress apologize, telling them their order didn't get put in. It was 1:15pm on a Thursday - there were maybe 4 or 5 other tables so it's hard to blame it on 'being busy'. I'm not sure what their definition of a smash burger is, but I'm pretty sure they are not usually prepared - to 'char' level. They weren't 'crispy', they were charred all the way through. Maybe their chicken is better, but I will never know. read more

Awesome cod fish sandwich with tartar sauce--great burgers, and the chicken is phenomenal too!

Horrible experience extremely overpriced you had to serve yourself, which is fine. The french fries were terrible small portion. It was like sitting in Burger King still and the floors were sticky. I would not recommend go there. I would rather go to Burger King. read more

Server was amazing - but the food was less than that. The burger was crispy, no onions, and hardly any sauce. Ordered my child a burger with no onions and when I cut into it for him to eat it was ALL onions. We waited almost 20 minutes before we called someone over to even see who our server was, and they had no idea, so thankfully that person we asked waited on us. Took forever for our drinks, even longer for the food. Not worth it at all! read more

DONT WASTE YOUR TIME OR MONEY. Friends who live close by warned us go avoid this restaurant due to poor service but we wanted to give a new local spot a chance. When we arrived, there were 4 people in the restaurant and 3 employees outside of the kitchen. We ordered our food from a QR code provided at the bar, as instructed when entering because for 15 minutes sitting at the bar in front of 2 employees, no one asked us if we wanted to order so we placed it online. After 20 minutes of waiting, we were finally asked by the employee standing in front of us the entire time if we wanted a drink, which is the only thing you can't order online. While waiting with neither employee standing in front of us asking if we needed any help, the "manager/owner/karen" told them to find something to do. Still no one addresses us, and at this point my drink is empty. We were asked 2 questions the entire time, "would you like to order a drink?" and "how are your drinks?" After waiting 40 minutes from when we ordered our food, we finally asked where our food was. It was sitting in a to go bag behind the bar for over 20 minutes. We addressed the issue, and the "manager/owner/karen" told us it was our own fault because we ordered through the QR code as instructed, and refused to refund us. There was no offer to remedy the situation by remaking the cold food, offer a future discount, a free item, or partial refund, which is the most infuriating part. I cannot imagine telling customers they were wrong and to essentially to suck it up because of socially awkward staff who don't know how to check on customers and a "manager/owner" with enough time on her hands to tell her employees to do something but does not circulate the restaurant asking customers about their experiences Go to shake shack, it's more affordable, they accommodate customers if employees make errors and do not make excuses. read more

service is mid food is mid , good music tho and food came out pretty quick but overall , mid asf