I am so not a "techie" so I need lots of help when I need something in the electronic field. And this store is the place to go for me. I usually can find a staff person to help me. And most are friendly and patient (although I have run into some that are not either and that is the reason for 4 stars instead of 5). They usually have what I need, the prices are about what I expect, the store is clean and bright and easy to navigate and the check out process is efficient. read more

Best Buy - Nice clean and easy to navigate store. - Appliances Near Me - Patchogue, New York

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Washer machine delivered and installed by their geek squad. Machine was dead. Geek squad called their company and told us someone would get back to us. Nobody did so we called there isn't anything they can do for 48 hours. Rep Yvette was rude clearly doesn't like her job. They may not be able to replace for a week and seemed not to care that I don't have a washer because their 2 techs took my old one. Horrible customer service and terrible geek squad service. Lowe's here I come. read more

NOTHING IN STOCK It is very sad when you go to buy something and they do not have it. This is why I shop online. I will say they had they the speakers I wanted. They cost me $12 more to buy then at Best Buy. However I had the next day off from work so I could tune my system. read more

Do yourself a favor and avoid purchasing anything there. After the 14 days have come and gone they don't remember you. I had to call approximately 9 times over 3 hours to get anyone to answer the phones there. A very well-respected couple in my community and my personal friends regret buying a large appliance there and had nothing but trouble. Finally, Anyway an employee picked up the phone and told me not to buy their own signature brand INSIGNIA products, and I quote "not to buy anything cheap there and expect it to work" and he laughed so hard he most likely had to make a quick trip to the toilet. Based on the rude and inconsiderate way I was treated, I hope he didn't make it there on time. Save yourself some hard-earned money and buy elsewhere. read more

You're on your own. If you know exactly what you want and where you want to get it and the only person you have to deal with is the cashier, you'll have a passable experience. But if you need any customer service at all -- you'll have a better experience having a dentist pull out your teeth with needle-nose pliers and no anesthetic. At best, I've gotten apathetic, 'not-my-department' level of help after waiting forever just to get even the slightest bit of attention. At worst, I've had 'managers' be openly hostile and borderline illegal in their behavior (not honoring a sale price is fraud, folks). Up to today I've only gone to Best Buy if, for whatever reason, I couldn't wait the two days to get the product from Amazon Prime. Now, I won't go back. Ever. I'll wait the two days. It's just not worth the grief. And if you think a store should treat you as something other than dirt, you won't go either. read more

1 star since I can't rate 0. Maybe I'd have a positive comment of someone here actually helped me. Joe S (Yellow shirt) no greeting or recognition upon entry to store. Upon leaving no recognition either till I asked him who the store manger was and he pointed at the wall in the foyer and said "him" Mike (blue shirt) didn't even look at me as he was too busy with his clipboard and actually stepped in front of me while I'm looking at product to take his inventory lol! Their prices are NOT good to begin with so you'd expect at least the customer service to be the difference maker right. WRONG! They don't care and it's evident that the management had failed in delivering the message of "greet the customer, treat the customer" Looks like Amazon and local business will continue to get my money. read more

Will never go back. Not helpful and just plain bad. Every department. No I am not exagerrating. I even wrote an email to their corporate and they didn't care...they know. Just can't wait until they go the way of the other chains. Soon or later, people will have a choice again and when they do, Best Buy will be gone. read more

While I have no problem with the Best Buy at this location, and in fact, have had many positive experiences with the staff, the customer service provided both on the phone and online is abysmal. Yesterday, I spent 2 1/2 hours talking to five different people trying to get a simple question answered about a mailing that was sent to me after an iPhone purchase but was lost by the post office. The conversation began by an agent repeatedly asking me what was in the letter so she could direct me to the appropriate place (she never quite grasped the fact that I was calling because I DIDN'T KNOW what was in the envelope since I only saw its image on the USPS Informed Delivery app) to another agent who truly was trying to help but could only parrot what his manager was telling him via instant message. She, by the way, refused to speak to me and told me to simply call the post office! All I wanted to do was to email an image from the USPS app to someone who might be able to identify whether this mailings junk or related to my purchase but was told that this was impossible. Finally, I gave up! read more

It's a best buy. I've had very helpful experiences here, I've had experiences where I couldn't find anyone to help me. As long as you find a nice salesperson, they will definitely go out of their way to help you. It's a nice and big store, and generally is in stock of whatever I'm looking for. I actually found a phenomenal deal on a dishwasher here a few months ago, it was on sale, and I used it to get a price match at Home Depot! Overall, it's a standard Best Buy. Not incredible service, not bad service, all the products you need. read more

Not so good! Last week I woke up to a blue screen on my Dell computer. I often go to Best Buy for their electronics and have passed by the Geek Squad counter a few times. The employees always seem friendly and nice. This time was unfortunately different. I waited over 5 minutes for the guy at the counter to finish talking to his buddy and come over to help me. When he did, I immediately was sorry that I went there. I took a few CS classes in college, and I know my way around a computer. After hearing my story, he immediately tells me that Windows needs to be reinstalled and then spends the next 10 minutes trying to convince me to buy a new computer when this one was only 7 months old. I like how he can troubleshoot without even turning the machine on! Another of his coworkers then stops by and they begin discussing some movie while I am standing there waiting for him to look at it. Finally he comes to me and tells me that it would be $399 including backing up my data, even though I told him I have all my data on a flash drive. In disgust I decided to try the local Yellow Pages. read more

My tv arrived broken and they can't deliver a new one until the weekend. They don't deliver on Sunday's and don't do overnight shipping when something is broken. Pretty disappointed I will need to wait another week because they delivered a broken item. read more

Deal w geek squad to fix my phone looked at my phone and just by looking at it said need new phone Poor advice my wife actually fixed it Went to Apple store Phone just need to be cleaned out Best Buy was wrong read more

This is a review for our actual experience with the process of ordering our washer and dryer. I have never been more happy with the customer service experience that James ( supervisor) offered us. I manage in retail also and since buying a condo recently we've had loads of horrible experiences. This one was extremely pleasant. He made us feel comfortable and unrushed. Explained every question we asked with ease and was very upbeat. Was thorough in verifying all of our information multiple times. This employee should be recognized for his excellent service!!! read more

I am appalled at the experience me and my spouse had today at Best Buy in Patchogue. We had bought something that was opened box believing the description on the box. But he inspected it at home, he realized it wasn't what they had sold him. You can only tell when you connect it unfortunately. So naturally we went to return it. My spouse decided to honest and tell them the issue, mind you we had 14 days to return this item, we showed up an hour or 2 later. The cashier decided to check and ask her asst manager. Well that asst. manager looked at my spouse like he did something wrong. I knew when I saw her face she was going to accuse us of stealing. I got that feeling and decided to see if we could find what we actually wanted to buy, even if it meant new in the box for more $$$. But we didn't find what we were looking for, so we needed a full return. The young cashier was ready to return the item to us, then that awful racist asst manager came back with her dirty look giving us some corporate speech as to why she will not take back the item, so I said to her "just say what you mean, you are accusing of stealing, right"!? Eventually she offered that we speak to her manager. So we waited and waited, but no manger showed up. They were watching us from the door but never showed their face! I was angry! Mind you too my husband has brown skin and even though we are in our 40's we look very young. We just had a very stressful few months too with my cancer diagnoses and recent surgery. So I was in no mood of being accused of stealing from a store that we've been shopping at for years and years! Also my spouse is a nurse, imagine what his 2- 3 yrs has been like with covid and recently taking care of me from my surgery. We would have no time to think up a scheme to steal something and waste more time returning it! Fast forward in the end after me screaming and yelling they decided to take it back. But the manager never showed their face. Watch out for (asst. manager?) Diane from Geek Squad she appears to be racist along with the other managers. Yes I am throwing the race card out because I believe if it were someone else returning this item (caucasian) they would have no issues returning this item. Our only mistake was we were too honest, NEVER AGAIN! Plus they lost a long time customer. This was a horrible experience, we were embarrassed, how dare they! This why people go to amazon. read more

Today I had to return a pair of headphones I needed to work from home. The policy is after 15 days, you receive store credit. That was the policy before covid and is still in place. Surely anyone can see that this is ridiculous. We are expected to stay home yet you can't extend your return policy knowing people are finding it increasingly difficult to get to the store. Giving my store credit to my son because I'm not shopping there again. read more

I was looking for an external hard drive For my computer and found a western digital 1 tb usb . The price was fair. It was only until I asked someone for help finding one did someone actually speak to me even though there was alot of employees about the store. The salesman definitely knew his stuff. read more

I really wish I could leave 0 stars. I've been purchasing electronics from this Best Buy in Patchogue since the location opened, literally thousands of dollars over the years (over $5000 in the last 2 years alone). And sad to say I'm going to start bringing my business elsewhere/online. Not even 24hrs ago I purchased a 32" Sharp TV for a game room. Brought it home, pulled it out of the box, plugged it in and the screen turned on as if it was cracked (no physical damage on the exterior of the screen). A little annoyed about having to make another trip there I packaged it back up nice and stopped by on my way after work for an exchange. After being plugged in by the guy in customer service and him calling his manager over I was told, "sorry, nothing we can do. That's physical damage and there's no markings on the box." Really? Not a single thing you can do? Pretty sure if I was going to pull some sort of fast one on Best Buy it wouldn't be over a $200 TV. So after basically being told to kick rocks I walked out with no TV and $200 poorer. Thanks Best Buy but that was the last money you will see from me. read more

horrible customer service. i was standing around for around 10 minutes just to be redirected to another area to wait another 10 minutes for them to tell me they couldn't fix my minor issue and to contact apple. i went home and my brother ended up fixing it for me in under 5 minutes. lazy unknowledgeable staff who think you have all day to spend in best buy read more

Had to wait for an incredibly long time for help which never arrived. Understaffed understocked

I went to Best Buy to get the Google mini and they were very helpful especially the girl Brittany she was awesome and I go to her all the time when I go there read more

The Patchogue Best Buy deserves ZERO stars, as does the entire company. In October 2021, I brought in a computer and asked the Geek Squad to install a new operating system. They recommended that I purchase a yearly service contract for $200 as well, which I did. When I went to pick up my computer, I found that they had accidentally deleted ten years of material, much of which was related to important business and other matters. The Geek Squad manager offered me restitution for the lost material, but absolutely refused to refund my $200 for the UNUSED service contract that I had JUST purchased. Of course I wasn't going to come to them for service after they had lost my material! I wrote to the corporate office and explained the situation politely and in detail. Corporate also refused to refund the $200, and when I protested- again politely - they said that they had not lost the material after all! They were saying that I lied, although the entire Geek Squad at the store knew otherwise. If they hadn't lost the material, why were they offering me restitution??? So not only did the store lose my important material and insult my integrity; they and their corporate headquarters also refused to follow COMMON BUSINESS PRACTICE by not returning the $200 for an unused item. I find this to be unethical, inexcusable business practice, and I would never buy from or use the services of this company again. read more

I walk the entire store, up and down every aisle.... twice! Not one sales person approached me. Not one "hello", "can I help you? " or even a "welcome to Best Buy". You'd think a company on the brink of chapter 11 would try a little harder. And what's more, these stores were always impressive looking, not any more. Half the tvs in the television department were off and the store as a whole was just.....messy. Try harder guys read more

Whoever heard of making a reservation over the phone and making up a time just to TALK to someone in the Geek Squad? For the past couple of years the whole process was getting worst and worst. we received 2 E-Mails on our camera that we sent in for repair: one was to pick it up and the other was to call in to discuss something about the camera. We tried calling in, only to get hung up on 3 times!! on the 4th time the rep wrote down our phone number in case we get hung up on. He told us that there was nothing wrong and that we can go and pick up the camera. We went to Best Buy a 1/2 hour later with only 2 people working there. One had his back towards all of us and had no clue that there were some people on line waiting to be serviced on. The other one was so busy that he kept looking all over with a "help me" look on his face. We all waited between 30-45 minutes on that line. Our end result? Our camera was no good, they wouldn't give it back but gave us store credit towards a new one since it was under warrantee. C'mon Geek Squad, It's about time to come up with a new, better system. Change your process. You have good people working with you but you're getting worst and worst. read more

After having a horrible experience with a staff member at the Farmingdale Walmart on the phone yesterday, I contacted my local Best Buy and decided I would rather purchase a TV from them. The woman I spoke with was very nice and helpful, but my experience when I got to the store far exceeded my expectations. The gentleman in the TV department looked up the TV I wanted, but only saw that the next level up was available. This was not a frivolous purchase, my son had broken our TV the night before, so I was a little nervous to spend any more on an upgraded TV. He asked me if I would mind waiting a few minutes though so he could personally check his warehouse. I browsed and when he came back he had the exact TV I wanted. He saw that it was inventoried incorrectly as one of the next model up's and grabbed it for me. He then price-matched Walmart's price and helped get the TV to the front of the store. As I waited for my friend to pull up with his van, the salesman also let me know that he looked up my TV and the next version up and the only difference on the new version is that it is 10% brighter. He said that is not much and I was getting a great TV at a great price. I wish I remembered his name because he deserves major recognition. He went above and beyond to help me and make me feel comfortable about my purchase. If any upper management sees this review, I was at the Patchogue location and my transaction was at 6:44pm. I purchased a 65" Vizio E-series TV. Thank you sir, and thank you Best Buy for employing good people who care about their customers. read more

Best Buy Patchogue or Gateway Plaza always seems to have a lot of staff on hand and I get help right away. However, help today came to me in the parking lot. I had hit a pot hole and it tore my car tire apart. I was feet away from my destination of Best Buy. I parked and set about reading the handbook on my new car and tire changing. I was set to try to jack it up when the Geek Squad drove up and offered to change the tire for me. It was not easy with sm. tools and mini tire but they did it in record time and refused a tip. I cld their HQ to report job well done. Much thanks to those men who cared. read more

I'm really impressed with the customer service at this Best Buy location! I stopped in to the store about 20 minutes before closing on a week night, and Mitchell in the computer department took the time to help me look at laptops and giving me some good perspective on what's out there. Because he was so helpful and informative, I was able to purchase a laptop a couple days later (at a different Best Buy location, unfortunately), but I'm really thankful for his help in the process and wanted to acknowledge him. read more

I wish I could give this place a negative 5 stars. It took us an hour to find help. We ordered a washer and dryer and a TV, I must have said two hundred times to the 12 year old that was helping us does it come with the hose to connect to the vent? Yes mam it does he said. Well my washer and dryer arrived today and I have to make another trip to the store to buy the hose that it in fact doesn't come with. Please train your employees. It took us an hour to get help and when we finally did they were clueless. read more

Hah! went into the store and guess what was on the floor? My stove magically re-appeared after 4 months. Definitely more beaten up and dusty but it was the same one. Price was higher too! Manager denied it was the same one until corporate told him to sell it to me for the same price. Additional damage was too much. Stay away from the Appliance Department. read more

Went to best by to get a TV came home with a Samsung 40 in only it was damaged brought it back to the store and they would not return the TV or give us our money back said they would sell us a another tv for half price. When we opened the box the bottom foam was missing and we noticed a crack in the corner they came right out and said we dropped it there was so much damage to this tv we would have had to drop it from the second story. I have heard others complain about there return policy's also when u buy something new u should be able to return or exchange it especially if it is damaged. THIS STORE SUCKS I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. Thank god we charged it and can now dispute it. They get a fucking 0 rating from me. All of this was in a matter of 2 hours. read more

Best Buy sucks. I wouldn't buy anything from them again. Bought a 40inch TV got home went to install it and saw it was damaged. Brought it back and they would not exchange it they said all they can do is sell me another one for half price. I told them no way and the supervisor tells me that I must have dropped the Tv multiple times and that's when I asked for regional managers name and corporate number and they said that they couldn't give it to me. I looked it up on google for number. I'm going to tell my sister who just bought a condo not to buy from them which I know they were looking at their magnolia systems read more

Went to look at laptopsand had to wait for 20 min for someone to acknowledge that I was in the department. By the time someone came to me I had to get back to work cause my lunch break was over. Mind you no one was in the store. Hopefully next time I go in they'll be a little bit more responsive to someone in their area. read more

By far the best customer service I've ever had during a phone upgrade! Jeremy, Shannon, and Justin we're so nice, accommodating, patient, and extremely knowledgeable with my upgrade/purchase of the new iPhone 5! Verizon must have told me NO to every request and issue I had with upgrading my phone a week early. Everyone of those requests and issues were solved instantly by the 'rock star' team I named above! If you need help with an upgrade or purchasing a new phone, these guys definitely offer great customer service and a pleasurable buying experience overall. I will definitely only deal with Best Buy next time. Verizon sucks! read more

I ordered an external hard drive online for pick up at this store. It was in my hands within two hours and at the same price as Amazon - since Amazon now charges sales tax. read more

I recently went to Best Buy to have my iPhone battery replaced. When I got my phone back I noticed that the battery was draining faster than before. When I checked the battery life in the setting it said it was at 85 percent capacity instead of the 100 percent it should be at with a new battery. I am taking the phone back hopefully they put in a new working battery this time. You would think they would run a diagnostic on the phone prior to returning it to me. Now I have to waste more time and hope they fix it correctly this time. read more

I used to love Best Buy. I'd go there and splurge my money when I was younger and had no/minimal bills. I'd get DVDs, games, whatever. The atmosphere of the place was great (Or so it felt), and I actually enjoyed just going there to look around and get out of the house. Fast forward -- I go there MAYBE a few times a year. There's no reason - they were always price gouging on DVDs and other items. To top it off, they stopped giving the local firefighter discount. While it wasn't much at all, it showed their appreciation, and it gave me a reason to shop there. One day I went in to get a router there (Although I could've gotten one much cheaper at another establishment or online) and they said they discontinued the discount. The funny part is there is a P.C. Richards within walking distance - literally. I could run there in like a minute or two, that's how close it is. What do THEY give? Discounts for firefighters. Guess where I went for my new 42" LCD TV? P.C. Richards. I also bought games there, as well as a DVD player for my sister for Christmas. What have I bought from Best Buy lately? I honestly cannot remember the last thing I purchased there. For games I go to the new GameStop right there (They're another story, but I don't frequently buy games like I used to so it's not a huge issue). Anything else I either get at P.C. Richards or Amazon.com. Oh yeah, one last instance - I had gotten my girlfriend a digital camera there as a present. One day it stopped working out of nowhere. It wasn't dropped, nor did it ever come in contact with water. We found out the battery was becoming loose - a problem many people started having. It took well over a month to get it back. Then the SD card started coming loose and Geek Squad wanted to charge us a lot of money to fix it (I forget the figure). Luckily the guy behind the counter was cool (We actually knew him) and he helped us figure out a cheap solution that cost us nothing. Best Buy - maybe if you didn't screw over people in the beginning you would have a bigger customer base still. It reminds me of BlockBuster. read more

this is the worst place to get any tech help. I have been on phone 4 times and no one can help me sign in my account. I made 4 large purchases and want to check my rewards balance and cannot log on. I have been told that some one will email me with help? that was November 6th to date no help. I am a member of Greek Squad and pay an annual fee. Still no help, once you buy they don't want to help you. read more

I needed a new laptop. Sales associate was extremely helpful and Geek Squad transfered all my info to the new laptop with no problems. Smoothest experience ever!!! Would highly recommend! read more

I am beyond angry and disappointed in Best Buy. I have been a Best Buy customer for more than 10 years. I have purchased many computers, tvs, and video games and have always been a very satisfied customer. Well that ended today. 4 months ago we bought a 55 inch 4K Samsung tv. The price of the tv was $2200 after taxes and installation. We have already paid off $1600 in the short time that we have had the tv, to show that we are indeed good customers. 2 weeks ago while watching a movie, the color went on the tv. The next day the tv wouldn't turn on. Since we had purchased the warranty through Best Buy, we immediately contacted the Best Buy geek squad who walked us through a diagnostic test. They then arranged for a technician to come to the house to service the tv. 4 days later, the technician came to the house and claimed that there is a crack in the screen and that this came from external trauma which isn't covered under the warranty. One can not see a crack from the outside, however , they claim there is a crack and are sure that excludes any warranty covered expense. We are certain that there was no external trauma while the tv was in our house and are unsure how this could be. We were told that like a windshield on a car sustains a crack that later spirals out, a tv screen can sustain the same. Isn't it possible that the tv came to our house damaged and over time the crack worsened , finally affecting the picture? We have spent 2 weeks trying to call the store to speak to a manager, awaiting a call back and nothing. We even called Samsung regarding this matter, but were once again, redirected back to the store. Today, we decided to go to the store to discuss the matter in person. Bottom line, no one wanted to help us. We were told there was nothing further they could do. We have to finish payments on a tv that doesn't work and we need to buy a new tv. Really, that is the best you can do?????? After we stated that we felt that was unacceptable ,we were told the best they could do was take $300 off a new tv, but we would still have to pay off the old tv and then purchase the new one for $1299. Unreal. What happened to the customer is always right? Best Buy sold us a lemon for the price of $2200 and now we are stuck paying for it. I'm disgusted at their lack of responsibility and lack of customer appreciation. I will never purchase another item from them. As a huge company, you should be ashamed of yourself for not honoring your commitment to customer satisfaction. There was absolutely no attempt to rectify this situation. Your technician deemed that there was a crack in the screen, one not seen from the outside, and you immediately blamed the customer. You put one person's word against another, without entertaining any other possibilities . Shame on you. I hope the $2200 you get from us is worth losing a customer for life ! read more

I purchased a refrigerator at the Patchogue store on August 9. It was delivered this past Monday. After the delivery man left I noticed a small thing in the door and the next day I noticed that the doors had become uneven so one refrigerator door was a half an inch higher than the other. I attempted three different times to contact Best Buy customer service and each time was on hold for more than a half hour. Today I went to the store in Patchogue and 2 wonderful sales people tried to assisted me. Thank you Jessica and Linsey for all your efforts They attempted to contact the geek squad to arrange for repair and we were on hold for over an hour and a half. In the end no one picked up the phone so I was offered two choices one I could exchange the refrigerator for a new one with the only model being available costing $250 more or wait an indefinite period of time for a repair person to come to my home and fix the one I have but they would not be able to fix the ding. I chose to purchase a new refrigerator and they will come and take the old (new) one. It was extremely poor customer service and together between home and the store I was on hold for almost 3 hours and still have not yet spoken to customer service representative. read more

I purchased a TV at the Best Buy in NC. I had left my birthday 10 percent coupon at home. The saleswoman at the store said no problem, we could call Best Buy when we got home and have the coupon applied. When I called the Best Buy CS line the first person said alright and connected me to someone else that said no, that cannot be done. Next, I tried to communicate using the chat feature. They said "why don't I return my purchase, bring the coupon and repurchase?" I said because it is a large TV. Best Buy chat would not have a supervisor call me or email back. Very inconvenient way of handling something that should be an easy fix. Not going back to Best Buy. read more