Awful customer service and completely heartless people. The employees that work here are the reasons why businesses are closing down and people are shopping online. A direct results of poor Customer Service and heartlessness... This will be a vacant building in no time. read more

Their exchange policy. I received a white Fitbit charge 6 as a gift from my husband. Went back today just to exchange for black and they would not honor the price he paid. They expected me to pay an additional $60. The manager was very rude when I explained it is only a color change not a different item. She said too bad!. I called general customer service number and they basically told me that is their policy. I would NEVER recommend shopping there! As it is I went home went on line and got exactly what I wanted from another department store for exactly what he originally paid. This is why people should not deal with Bestbuy. read more

The other day, I went to Best Buy in Patchogue looking for a CD player. I noticed an employee standing nearby with a phone in his hand, seemingly checking something on the shelf. I approached him and said, "Excuse me, do you have CD players?" Without even looking at me, he replied, "No, we don't." I started walking away, but he must have thought I was still standing there because he continued saying, "No, we don't," even as I left. This experience left a bad impression. Best Buy really needs to train their employees on proper customer service skills. read more

Purchased a webcam within the last 30 days and employees refused to give me store credit for it because it was 6 days past the 30 day return policy. Not a month, two weeks, just 6 days past the return date. At least give store credit. I'm stuck with a webcam I don't need because selling this type of accessory has not been easy. At least give store credit. read more

*WARNING* DO NOT BUY APPLIANCES FROM THESE PEOPLE! Delivery men caused damage in my home, and Best Buy denied all responsibility. A few hundred dollars of damage on top of their over priced appliances is not worth it. I wouldn't buy from any Best Buy store ever again, but especially the Patchogue location. Buy elsewhere. read more

Do not go here. Employees will sign you up for memberships without your consent or knowledge.

Pickup service is AWFUL I waited over 30 mins after checking in, there were no other cars waiting at pickup and the store was empty inside when I went in to inquire about my order. The employees were standing around talking. This establishment is ghetto I'll never return again, poor management and severe lack of customer service skills. read more

I've had very good experiences at this location. The staff has been very knowledgeable. I bought my iPad here. The associate was patient with going through everything with me and answering my questions. A few weeks after that I purchased a new camera. After using it for a few weeks I found it wasn't a good camera for me. I had no problem returning and buying a Sony instead which I love. The sales associate also informed me that you can have someone meet you somewhere, like a park, with a few camera you're interested in so you can try them out. Today the same sales associate helped me look at GoPros. My experiences have all been positive. read more

Best Buy - Black Friday empty. - Appliances Near Me - Patchogue, New York

I spent over $4,000 on new appliances in March. Every item was delivered separately. They sold me the wrong microwave and I was left with no microwave for a month after the delivery guy took out the old before he realized that the one i was assured would fit did not fit. I was waiting for the ice maker and when they finally came to deliver it in June, the work order only said to drop it off. It was then discovered that the sales person ordered the wrong model for my refrigerator. I had to go down to the store to get any response from Best Buy. I was given an August date for delivery and I am now told September! when you call you get people who do not speak English clearly and the delivery people also do not speak English clearly either. Everything is outsourced! read more

So we came here one weekend to buy a soundbar and apple ear buds . The kids in the sound bar section show us this sound bar . They put it on So we can heart it and we love it . We are going to purchase it when the one kid turns to my fiancé and says the one you're getting is almost exactly like the one you heard , the one they showed us !!! But not it . The one guy was so pissed we decided not to get it he was actually yelling WHY NOT! And we told him he should've been honest and not lied. We left and went to a differ location and the guy there sold us a sound bar and it was $200 cheaper . So shame on Best Buy in Patchogue. We will do our business elsewhere. read more

The only thing they're good for is a TV, they'll price match. Had two bad experiences in a row. Guy in TV section tried to sell me a TV wall mount, he told me the only 2 that moved around were $150 and $350, when a $60 one was right around the corner. When I asked him why he didn't offer it, he claimed he didn't see it, but it's his department and he knows everything in his area. 2nd experience was with a guy Adem, tried to offer me a replacement tv for my s90C I wanted to return. The s90C is completely sold out in 55", so he recommends the Sony A75L, which although a good tv, isn't as good for gaming as the s90C and it's not Qd-oled. He proceeded to lie to me to try for the swap, claiming it had a higher refresh rate of 165hz, which isn't even an option in any TV, except the Ark. he also was arguing with me that my s90C isn't a qd-oled and that the LG G3 IS a qd-oled, when LG doesn't even sell a QD-OLED. Every fact he had was wrong. I even showed him and he refused to say he was wrong. Why work in BEST BUY if you know nothing about the products. read more

Amazing experience and amazing store. Aidan I think his name is was very understanding and nice about the whole experience

I was greeted at the door and stated that I was there to pickup a pre paid product. They directed me to customer pickup where I received the worst customer service ever. My item was sitting in the back under my name but since I did not have the order number handy it was not in existence. I had my I'd, and the card I used and the online receipt. I was finaly able to get the number and my item was brought out dumped on the floor. read more

heads up if you order a stackable washing machine including install and removal... this does not include unstacking the old machine. because everyone can lift their dryer over their head. i feel like thats something you should be informed of at the time of purchase. read more

People!!!! DO NOT enable 2 step verification on your bestbuy accounts!! If you lose access there is nothing bestbuy can do to help you regain your account!!! Unbelievable!! read more

I don't know why this location is listed twice... Let's face it, in today's day and age a lot of what Best Buy sells can be bought online, so really we only go in when we absolutely need to buy an item TODAY. Their service is okay, they aren't always as attentive to customers as they should be. They do price-matching to Amazon and Egghead though, which means you can still get a good deal locally. I've never had a problem with this store and always got what I expected shopping here. read more

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No absolutely the worst customer service .Called customer service corporate took forever to get through.When the called me back finally they sent me to the store with my product and i was informed i am out of luck they can't help. Worst customer service i have ever dealt with unprofessional and unwilling to help. Never will i step foot in another bestbuy store read more

Best Buy is seriously the worse customer experience big box store on the planet. We purchased a dishwasher last week that was supposed to be delivered today. The unit was actually at the store so we decide to just pick it up on Sunday but we're told it would take over and hour wait. I actually offered to grab a hand truck and go get it. They said it's a systems issue and I could not pick it up. Today being our deliver date the appointment was literally cancelled, then confirm, canceled again and then confirmed once more. Kathy Kostas called to find out what is going on but no one at the store actually answers the phone. She called corporate and also tried an online chat where for an hour and a half was transferred 7 times...... 7 times!!!! One person offered a hint to go into the actual store because as he said, "they never pick up the phone." All we needed to know is where the unit is located so we can simply pick it up since they cancelled the delivery and NO ONE knows ‍. Kathy told the rep this is terrible customer experience and the phone rep had guts to say, "don't say that, at Best Buy, we take pride in customer service." Kathy literally laughed out loud. I regret ever stepping into that store. I should have know better when I saw they place a rope at the door and you can't get in unless you tell them why you're there. With customer service like this I'm sure this fossil of a store is out of business before the year is over. read more

Nothing to really say much about this location except it takes them 10 minutes to process a single customer at checkout. It's aggravating because they have lots of employees just standing around. Maybe I'm just impatient. Everyone at the checkout counter had problems they needed worked out. It's nice to see the 2 cashiers were working diligently to take care of whatever problems their customers had but there isn't another desk for this sort of thing or maybe more cashiers? I've said this a lot on Yelp, retail services like this are one of the reasons retail locations are failing and Amazon is doing so well. I wish stores would take notice of this. read more

To the female with the missing/de*d teeth in her mouth that works in the electronics department in the back by the laptops, WOW what a disgusting human being!!!! I would be miserable too if I only had one tooth left in my mouth and my breath smelt like cow manure. No wonder she must hate speaking to customers. The way she treats customers is totally unnecessary and unacceptable. Let me start by noting that I wanted to make sure my father got on the list to be called upon (as he was interested in a laptop) and I wasn't sure if he had a number in line, I simply went up to the desk to confirm his number so I knew how long I had to come back to the electronics section to help him when it was his turn, mind you I spoke very respectful to this woman AND waited patiently for my turn in line to speak to her at the desk, she turns to me- carried herself in such a nasty and rude way while rolling her eyes and literally saying "UGH" in my face over a simple question- straight up ignores me. BUT had no problem answering and helping the caucasian people in front of me. Extremely racist behavior. I went to speak to a manager who was a POC working by the phone area and the managers sorry excuse was oh maybe it's been a super busy and exhausting day. Excuse me? You do not ever take that out on a customer, especially someone seeking help. Trust me, if I could give this place one star, I WOULD!!!! No wonder they have so many horrible reviews on customer service. Best Buy needs to either change their employees or keep them in check. One day these workers are going to speak to the WRONG one. Then we'll see who is really having "a rough day". Plus their prices just aren't good anymore. It's BS for low quality items you can get elsewhere for a better buck and higher quality. You pay for what you get here! Good luck people! I would NOT give this location the time of day. read more

The absolute WORST customer service we have ever experienced. Purchased a floor model stove which they never told us was actually used. When we tried to have it delivered, the third party installer told us they couldn't install it because it was previously used and we had a propane hook up. Called Best Buy and they denied it was used. It offered to give us another unit. They delivered the unit and then told us they couldn't install it because they didn't have the correct propane hook up (which Best Buy KNEW about because it was the problem with the first unit). We have been waiting TWO WEEKS for resolution to this issue and have been buying take out food every night. Do not under any circumstance purchase appliances from this store. UPDATE: We contacted BBB and Consumer Affairs this morning on the Patchogue location as the installation crew came today (the third time) and the parts that Best Buy ordered were not the correct ones. read more

I love Best Buy as a store. With all the new technology coming out, I like to know exactly what I'm getting, some thing that when buying online can be a tricky process which leads to people getting scammed every now and then. my problem with the Best Buy in Gateway Plaza, their Patchogue location, is that they don't seem to keep in nearly as much stock as most of the other ones do. For instance, when I am on the website looking to see if they have something currently in stock, a very large percent of the time they will not and I will have to order it to the store. However, my second closest store which is only about a mile and a half further going in the other direction, almost always has 1-2 left. however, being a retail worker for many years of my earlier life, I still make sure I call before making the drive down. Stores inventories are all computerized these days and have been for a long time. So if an incompetent worker accidentally puts the wrong SKU in for a similar item (lets say 114677 is what he actually recieved and was supposed to put in ) , but makes a typo that causes it to match the SKU of the item you're looking for (say your looking for 114667 the sku he ended up putting in because of one numerical typo), the website will think it's in stock at that store meanwhile it never came in in the first place. A careless, incompetent, or just poorly trained/and or new employee made a booboo and until it gets fixed, the system will always think its in stock read more

I place an order in store for a refrigerator and stove on Oct. 16th. Delivery was set for Nov. 11th. I received email that not available for delivery and had to reschedule for Nov 25th. On Nov. 24th I received i call that they were unable to deliver again. I called and canceled my order On Nov. 24th. Today Nov. 29th I reached out to find out status of my refund. Agent informed my cancellation never went through. I now have to wait 15-30 days for my refund. Best Buy stole my money. they removed money from my account without product and been hell to get back. read more

Do not care for this best buy at all the workers are the issue!! The workers here have no customer service SKILLS whatsoever. When you want to purchase a product no one comes over to greet you or ask if you need any help, you basically have to track them down. My bf and I have been to other best buys on the island that have much friendlier and down to earth staff. Many of them here are also lazy and can be rude. Once I came in to ask about a black Friday sale and the guy here told me that the sale wouldn't happen and that the paper I had was wrong. I drove right over to the Bay Shore Best Buy and that guy was willing to help me and told me that exact sale would be available the next week for Black Friday. I highly recommend trying the Bay Shore Best Buy over this crappy place. They need to realize that customer service is what keeps your business going and keeps your consumers happy. read more

Tyrone was such a help to us the other night at this location. We went in looking at the Frame TV but after getting a lesson on current TV specs and what to care about and what not to care about, we wound up looking at the Samsung displays instead. Tyrone answered all of our questions and provided nice anecdotes while we chatted about our favorite products. After we decide on the size, we'll definitely be back to purchase from here! read more

I received the best costumer service at the Best Buy in East Patchogue. I went their specifically to purchase the Apple Watch. Amanda was the representative that helped me from beginning to end. She helped me decide which generation to purchase. What size face. She helped me activate the watch. Discussed differences in each watch. In every way she was helpful! read more

So after going through the SOFTWARE company ..they had to call Best Buy to tell them to refund us the money. All of this for what should be customer service 101 - which apparently that class is not taught at this Best Buy in any fashion. read more

I went to Best Buy in Patchogue in tears on 2/24/20. My phone was dying. I had lost my phone during Superstorm Sandy, and Verizon failed to salvage the data. Living in a Red Cross shelter without a phone and contacts! I thought here we go again. The first sales rep abruptly told me I had to pay $450.00 to pay off my contract and go the Verizon store next door. She kindly handed me a box of Kleenex as the tears flowed. I asked for Another associate. The manager Mitch promptly appeared, and not a Samsung guy, he troubleshot my phone , and simple as that I was up and running. God bless you Mitch. I'm going to take a tutorial offered by the store to learn more about my Samsung 10e. Tragedy averted. read more

Bonnie is the worst manager. She is rude and beyond unprofessional speaking over her customers. Best Buy lost me as a loyal customer. I will be shopping elsewhere because of her unprofessionalism. Disgraceful! read more

Zero Stars-DO NOT PURCHASE-USELESS. They not only can not help with any problem unless you unhook computer and bring to them for 10 days, but when call/text for help they are clueless and once again request you bring to them for 10 days. Save your money and request online help with trusted IT. They fix within 10 minutes. little to no charge. read more

The worst customer service out there all of them especially Riverhead, There credit card service phone line is even worse, can't understand the person in the other end and they make you buy a total package for 200$ plus tax no longer just geek squad service.. they suck!! Horrible company.. hope they have Diarrhea and then go out of business read more

Well someone dropped the ball there today and the manager refused to get on the phone and the lady with a heavy accent I was talking too refused to give me their (managers)name and her name she could of been the manager so who knows , I ordered a Dyson v10 animal cordless stick vacuum for same day delivery , apparently they couldn't fulfill it and took it upon themselves to to make a decision with my credit card and put it for shipping a week out and packed it for UPS , they should of canceled or changed it to instore pick up, I clearly wanted it same day not a week away , so my question is who is picking it up off of my porch in a week to return it, since I didn't authorize this and went to bed bath and beyond and bought one for today . read more

Never answers the phone. I even called the 800# and they sent me to a number that was supposed work but no, same hold purgatory. Why go local if there is no local presence?? read more

Shout out to Corey and Jason of the geek squad customer service. The Best Buy in Huntington really screwed me over and I was livid. Corey and his team here fully resurrected the truly annoying situation the Huntington Best Buy geek squad and tv sales department put me in. These guys need to train the other store in customer service. I appreciate them going above and beyond in helping me out and I definitely will be shopping exclusively here from now on because of them. read more

After doing extensive research on a LCD TV, we went into Best Buy knowing the model we wanted. We also needed to have it installed on the wall to replace an older set that was there. Well, the sales help was excellent. Jon, spoke with us at length and we explained the situation. He made some phone calls, found out what we needed, called the installation company and spoke with them too. That afternoon, the TV was hooked up and placed on the new wall bracket. The price was matched from what we saw on the internet and we were very happy by the end of the day. Tip: If you go to the Theatre department, ask for Jon! read more

What a professional TV buying experience here - and also with the geek squad delivery. Reps in store were happy to answer all questions with no pressure, and geek squad delivery came on time - masked and booted - to carefully install my tv. Love the service and love the product! read more

Best Buy - Appliances Near Me - Patchogue, New York

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I find that most Best Buy Stores are more or less the same as long as you get a good salesman. I have been in and out of most of the ones in the area at one time or another. i went in to purchase a tv , had in the past only gotten sony but from recommendations from friends and after seeing my sons TV i decided to go with Samsung. The salesman was more than happy to show me all the tvs and explain the differences, He was also partial to Samsung which made my choices even easier. I ended up getting a 3d samsung 55" led TV. The picture is totally amazing, i would only buy a Samsung from here on out. I used to shop mostly at PC Richards, But I have found that Best Buys prices are about the same and the big difference is the extended warranty if you choose to get it , it is half the price. Would highly recommend Best buy as your #1 shopping source for tvs. read more

All Best Buys are pretty much the same, with some differences based on layout and the personnel. This is my secondary location after the Stonybrook/Setauket one. http://www.yelp.com/biz/best-buy-south-setauket#hrid:aVcDPZPQAr1y2WZXwIMxXw Good stuff, good sales, blah blah blah. My one negative comment is when you get what you bought, make sure it's actually new. Twice so far I opened up my package to find it a mess inside. Clearly a returned or opened item. No cables, no instructions, etc. Not that great to see. But Customer Service gave me no problems with this and promptly swapped it for a new one. Good, clean fun. read more

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As an old crone I am often ignored or dismissed in tech retailers. Not at the Patchogue Best Buy. The staff is very responsive, patient, knowledgeable, and never pushy. The website is easy to use and online shopping was a cinch. The prices are competitive and inventory is vast. My heavily used PC system is very important to our household: it's our important document file, banking center, photo archive, entertainment center, news resource, family communication channel. So when it died it was a blow. The staff at Patchogue's Best Buy -- including their amazing Geeks -- has helped me create a new system fast and with very little stress. Thank you Patchogue Best Buy! read more

In this day and age everything you buy mostly comes from online shopping. Coming to "Best Buy" now I see why. The parking lot is huge so it's easy to find a spot. Coming inside I noticed how large this place is, you could get lost if your not paying attention. Everything is organized and in its place. It's amazing how many state of the art TV's "Best Buy" offers. But that's as far as the amazement goes, it's only surface. I needed a bigger hard drive for my Play Station 4 so you figure "Best Buy" has it all........right? Wrong! When I asked because I didn't see any hard drive my size on the shelves the employee checked for me in the back. After a couple of minutes the gentleman came back and informed me they didn't have my size hard drive in the store. He decided to check near by "Best Buys" for me in order to track one down. No luck there. Then he tried to up-sell me on a hard drive the Play Station 4 doesn't even support. Good job. I drove half hour to get to the store in the snow to only go back home and order it on Amazon. I'm pretty sure it's my last trip to "Best Buy." read more

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