I would like to start with this location main mall entrance is in between an outdoor mall type area…read moreby Cheese Cake Factory. Trying to get an exact location to walk on at was very difficult by calling the apple store. We came here because I flew in from another state for my 74 year old mom to have heart valve replacement surgery. This is why I wanted to find the best entrance to walk into, without over exerting my mom. Corporate apple gets zero stars for their help here, and unfortunately there is no way to actually reach anyone at a store level. That being said we showed up and Dara helped us. She seemed new as she had to look up a few things which we were fine with as we wanted to be sure. Dara was a pleasure to work with and was extremely patient, kind, and eager to help. My mom had no idea what she wanted so Dara helped her try on both watch sizes, then helped her pick out the best strap that fit my mom and my mom felt comfortable with. Once we were set on a watch to purchase Dara went above and beyond to help us set up the phone, update moms iPhone, and showed her how to use all the main features we needed. Once you find the store (which proved to be the lost challenging) the manager and Dara really made up for the lack of empathy,help, or any service we received (or lack of) at all from the 1-800 my apple Highly recommend the store. Apple directly However should re evaluate their phone support as they were horrible.

Rarely do I give a one-star review. And now that this whole saga is done and over with, I will tell…read moreit all here, in hopes that someone will learn from this and not do what I did. A few weeks ago, I noticed my phone was starting to lose its charge rather quickly. Upon further inspection, my iPhone 15 Pro was physically misshapen. To my dismay, the battery within the phone itself began to expand. The first available appointment I saw was at the Smith Haven mall location. Being that I needed my phone fixed right away. I wanted to take the first available appointment so here I am and they're telling me that they could fix my phone, but it's going to take pretty much the entire day. Being that I couldn't leave my phone all day there Friday, as I had to work for the whole day, including in the evening, I asked if I could come back the next day. They told me they would put the battery aside for me and that I could come first thing in the morning. Until this point, my interactions have been pleasant and pretty easy. I come back the next day, leave my phone for the repair, and hope for the best. What I got was actually the worst. The repair there did not work and they told me that since they did not have any iPhone 15 pros in-house, they would have to take my phone and send it in to exchange it for a new one. In the meantime, they would give me a loaner phone which turned out to be an iPhone 14 not pro and that I would have to wait for my other phone. When I ask how long this would take, they told me it would be about a week, but usually it takes less. I asked if I could pay pay for an upgraded phone and they told me no. I should mention that I was not going in cold, I have been paying into AppleCare for quite some time now with a lot of my devices. I was then told I had to walk to the T-Mobile in the mall to reactivate my phone as they could not do it for me. I was trying so hard not to be a Karen, but when I asked why this was the case and why I wasn't told that this could happen and that they didn't have any iPhone 15 pros in house, they told me that this was the best that they could do, but this was top-tier service, and that I should be grateful. I called back mid week checking the status of my phone, and needless to say I was not given an apology or any help whatsoever, they told me that since my phone was with AppleCare, they could not give me any information. I will say I'm not proud of my behavior on that call, but I was never treated with any empathy or sympathy. I just wanted a functional phone. Instead, I was given an old phone, which cannot handle any of the functions I needed for work, and I missed a bunch of messages from my son's school during the two weeks that I had this loaner phone. Yes, I had the phone for two weeks, and it was the roughest two weeks. I missed a bunch of messages, I couldn't get my email, I couldn't connect to any networks that I needed to, and overall, I realize how tough it was to live life without our mobile devices. I sent Hubs to pick up the phone. The kicker... they didn't send me a new phone. They repaired my old one. The phone that they couldn't repair in house. So moral the story, as if you have AppleCare just steal directly with them. Don't go to an Apple Store. I would even go further and say purchase directly online. I would never step foot in one of these stores ever again.

Horrible, just horrible, they chipped my phone while fixing it and it turned into a huge crack and…read morethey didn't follow up on the warranty! Never go there! There cheap and horrible!

Depends on WHO YOU GET to help you. First visit was great…read more No waiting, guy that signed us up was super knowledgeable although several time he had to consult with the manager. SECOND visit was terrible. Had to WAIT AND WAIT. Agent wasn't able to help us at all. BTW: Phone tech support is HORRENDOUS!

They went above and beyond trying to help in store. Unfortunately company policy handcuffed them…read moreand forced them to lose a twenty year customer. If only the corporate greed listened to the representatives on the front line maybe they would have better customer relations. Goodbye Verizon, Hello T-Mobile

I learned years ago, there are corporate stores and franchised owned locations. What's the…read moredifference? You can buy phones and plans at Best Buy, a mall kiosk, Apple stores as well as other store front "AT&T" stores. First, when I'm providing my SS, DOB, address, work history, credit card and going through a credit check, confidentiality and trust is a must. The kiosks at the mall don't give me a warm and fuzzy. If something does happen to your phone, customer support is sending you to the corporate store so why bother with anything less? I see all these commercials regarding unlimited data. Every month I get billed and see data overages. What my son is doing in college boggles the mind. Does he have everyone gather round, hey watch this video and the data is on my dad! I decided enough is enough. I want an unlimited plan and my oldest son wants a new Samsung 8 thingy. I walk in and speak to Brandon, a very professional young man. He pulls up my plan and I tell him I want what I'm seeing on the commercials, unlimited data. Stop texting me AT&T saying I'm over my plan! He looks at my plan and says, not a problem sir. We'll get all 4 phones on the plan, get your son the latest Samsung and how about you? Me? How about a new iPhone, new iPad and DirecTV? Is it Father's Day? Let's get my upgrade crackalackin'! Another professional comes out, Bill. We start talking and I tell him I had DirecTV back in the day but now, its not happening. I have too many trees. Nah, We'll make it work. He loads the app on my new phone and iPad, now I'm a baller! The corporate store is where it's at. Total professionals, made contract changes and made me a tech baller. Thanks AT&T.

I purchased a lifetime screen protection form this store and they refuse to provide further…read morereplacements. I have only had one replacement. They had me calling all around the equally useless AT&T customer service. AT&T refused to take a complaint. AVOID THIS CARRIER OR YOU WILL REGRET IT.

Tolga (I believe is his name) was extremely helpful and…read moreexpedited my repair and fixed my screen AND frame in just one hour! it was inexpensive, costing less than 300 dollars. thank you!

Great experience, the workers were helpful. They fixed my phone quickly with no issues.read more

I walked in around 2:45 today with my daughter because I needed my cracked phone screen repaired…read more The guy behind the counter was super nice. The service all together was only about 15 minutes -- I was happy about that because I thought I'd have to leave the phone there and occupy myself for an hour or so. I waited in the car, went back in and my phone was ready. I also purchased a glass screen protecter. Excellent service. 10 out of 10 would recommend.

Dan did an amazing job fixing my iPod He kept in touch…read more Price was right very nice people there.

I purchased a new iPhone two months ago and my wife opened the latest bill. She starts saying this…read morebill is now like a car payment?? I blame the kids and their shenanigans and tell her I love the multi camera lens on my new phone? She gave me the bill and said make changes fast. I walk back into the store and meet with Marty. I said I love my phone as well as the AT&T service. What I don't love is this bill, can you please look at the bill and see if we can lower it? Oh, and I need another new phone for my son, I want to give it to him for Christmas. We talk and work out the new service contract. AT&T now has a better program than my last contract. He calls over the manager, Arash. The manager looks over the invoice and gives me a *Military Discount*. I figured if I have a discount, I'm getting a new iPhone for son #2, I need a new Apple Watch & service for me. Long story short, I'm walking out of the store with new devices and my monthly bill is lower?! Wife is happy, son is going to be happy at Christmas and more importantly, I have an apple watch with a Mickey Mouse face. This AT&T (Next to Shake Shack) is a corporate store, see Marty for the best deals on all your cellular needs!

1-Star Review for AT&T Wireless -- After 25 Years, I'm Done…read more I have been a loyal AT&T Wireless customer for 25 years, and I can confidently say I've never experienced customer service as disgraceful, dishonest, and downright fraudulent as what I'm dealing with now. AT&T added TWO extra phone numbers to my account--numbers I never asked for, never approved, and never even knew existed--yet they've been charging me for them every single month. When I went into the store to confront them, expecting accountability and a clear fix, I was told that I should have known about the fraudulent lines they added. The audacity is unbelievable. On top of that, AT&T has been charging me for an Apple Watch line I never activated, and despite clear evidence that I never used or requested it, they refuse to issue a credit. No responsibility. No remedy. Nothing but finger-pointing and nonsense. After 25 years of loyalty, this is how they treat their customers: * Fraudulent lines added without consent * Monthly charges for devices never activated * No ownership of their mistakes * Blaming the customer instead of fixing the problem AT&T has made it crystal clear that loyalty means nothing to them, and their business practices are shady at best. I will be taking my business elsewhere, and I strongly urge anyone considering AT&T to think twice. If this can happen to a long-term customer of 25 years, it can absolutely happen to you. AT&T should be ashamed. Verizon, here we come!!!

Five (5) Stars was a no brainer for me. We have been with AT&T cell phone service for 30 years…read more I've never really been happy with them but I'm the type of person that doesn't like change. Lately I've been exceptionally unhappy with A T & T for their service and charges. So we became serious about changing to another service. A couple of weeks ago we were in Smithaven Mall, and I must tell you that we rarely go there. Just not mall people. So while having lunch in the food court I noticed the T-Mobile store. In we go and we meet Anna. She gives us the plan options and options for new phones. Anna was so sweet but sounded a bit too good to be true. We'll think about it and come back. Sorry, that's my style. So the next day Anna is in will be Wednesday. I called ahead to be sure and yes she was in till 8 PM. After going over the plan with her I tell her we'll be there later in the afternoon. A few minutes later Anna called back to correct one of the plans. Love that honesty. So we show up at 4 ad Anna is waiting for us. She spent over two hours with us. The plan she set us up with was substantially cheaper than AT & T and included huge discounts on new I Phones. On top of this Anna sets us up for a total of $300 in rebate gift cards. Next we ask about their wireless internet service for our house. Anna does some research and yes they cover our area. Anyone in this area knows how optimum service for internet is criminal. Fees just keep going up and nothing you can do about it. T-Mobile $45 per month, and another $200 gift cards. It just keeps getting better. So far we are 100% satisfied. We're saving hundreds of dollars a month. So if you want a new cell service go, no run to this store but not before you call ahead and confirm that Anna is available to take care of you.

Extremely helpful staff. Nice and pleasant. Everything is right there in stock and the prices are…read moregreat. Would definitely recommend.

Did well! Good phone and service! Staff was very helpful! Great pricing! Would definitely recommend!read more

From the owner: Our Optimum store located in Lake Grove, NY provides high-speed Internet, Optimum Mobile, cell…read morephones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.