Hadi was very helpful and professional. They also have many others there very knowledgeable as well. Tmobile overall best priced, coverage, etc... read more

We had to stop by T-Mobile corporate store to get our plan fixed since a third-party store that sold T-Mobile products did not do a good job of informing us of charges and signing us up for promotions. Our representative, Nico was super helpful. He stuck with us for about an hour troubleshooting and making sure we got all the promotions we were entitled to. The staff was super friendly, and the environment was clean. Definitely see these guys if you have T-Mobile questions! read more

Yes.... for the service and overall experience. (I have been a Sprint customer forever and just walked in a T Mobil store... so that will take some getting used to.) Stephanie helped me and was professional, efficient, knowledgeable and I was in and out in less than an hour with a new phone with all my "stuff" completely transferred over and all the accessories I planned to buy. No upsell, no BS. Store was well staffed and problem solved several people (without making a sale) with a smile and grace and those people (not all of them TMobil/Sprint customers btw) all left with a smile. Sweet deal on the phone - "technically" free ($1000) - with no lease fee! However my plan required a $250 deposit that will be refunded at $10/mo for the next 24 months... and I just paid an additional $255 the following: $35 upgrade fee $20 charger "adaptor" aka block $60 otter box $40 screen protector $99 taxes/fees So if you do the math- I paid $555 for a free phone - but that's "just the way it is" & was not the store or Stephanie's fault. Lol. read more

Worst experience at a phone store in my life. I've been going to this store for years and never have I been treated this poorly The salespeople who mock the customers that come in particularly if you are older. I watched them do it not just to me but to others that came in who were over 40. They think it is funny when they screw up transferring data on a phone. Call you a Karen if you complain. Told me that it's not their job to stop unmasked children running rampant through the store They mocked my mother who is ill in the hospital and my need to be able to reach her. Told me if I was unhappy I should just sue them. One of the young associates at least tried to be kind but was inept at his job.The other one was nasty. read more

Outstanding service - it's holiday busy and they were still quick - effect and professional- I highly recommend- Marlo was fantastic. All the staff there were polite - A plus plus read more

I may be a bit partial to the name " Daniel" since that was my grandfather's name but I must say that the " Daniel" in this store certainly lives up to the greatness of my grandfather. The " T- Mobile " "customer care" line is awful but Daniel is fabulous. After not having a working phone for several hours ,I decided to head to this location. I was frustrated because I was scheduled to be at acting gig but needed my maps and a working phone in order to attend. I was already late and not happy since I tried to call ( the moments my phone worked) "customer care" and after being on hold time and time again it would just hang up on me. I walked in to the store and only saw two employees and said " oh no, this is not going to be good" but I was pleasantly surprised. A few other employees came out and one asked if they could assist me. I explained my situation and Daniel said " it sounds like a sim card issue." He asked for my number,looked up my account, and asked for my license. " Oh ( insert "bad" word) " is what I said when I realized that I did not have my license because I had put it in another bag for today's work. I said I had my " security guard license" and asked if I could use that as my identification. At first Daniel said " no" but then he had a moment and remembered that " it's always worth trying" so he used my security license and it worked. He proceeded with the sim card change, updated a few things, and I was back in business. Daniel had a great attitude, amazing customer service skills, a wonderful personality, and was looking to go the extra mile for his customers. In a world where there is so much negativity, i was delighted to work with such a happy, positive, and educated young man. I hope my phone continues to work but if i encounter any more issues, I'm going back to see Daniel and you should too. read more

This is the store we have gone to since beginning our service with TMobile years ago. The reps there are the best!!! We never had a problem. They are always friendly, knowledgeable and accommodating. If we had to rely on 611 customer service, we would have let TMobile go a long time ago - it's horrible!!! Every time we have an issue, we go to this store, and it's always resolved or explained efficiently. read more

I just returned from trading in/buying 7 phones. Daniel was wonderful - he completed the transaction quickly and knowledgeably.

Janiri helped my fiancé with a few concerns he was having with our account while also helping another man who was getting a brand new phone (which is never an easy task to do). She was beyond amazing ! She was multitasking very well, making us seem like we were her only customer. She was super friendly outgoing kind and knowledgeable. If you want excellent coustomer service you MUST go see Janiri! read more

T-Mobile - Will only go to this employee from now on ,she was multitasking amazingly! Helping my fiancé with his issues while helping an elder. - Mobile Phones Near Me - Centereach, New York

Came to this Centereach location looking for an iPhone 13 Pro. Was the 5th store I had looked for help and I was so happy I came here. Daniel was amazingly helpful and knowledgeable. No pressure, just information and patience. He went above and beyond, helping me leave Verizon, helping with google acct password changes, and transferred all my data from my old android phone to my new iPhone for me effortlessly. He explained rebates and billing and made me feel very comfortable with all the changes and what to expect. Friendly and relaxed and made my experience the most pleasant one it could possibly be. I will definitely come here for all my future phone needs! read more

Was having with my t-vision service Carlos took his time over a hour with customer service getting switched back and forth then finally we got the help for the new service very professional guy good job t-moble read more

Do not purchase the screen protector insurance when you go here. I purchased the $40 screen protector which was supposed to be for life. Went there today to get the screen replaced and was told we didn't have the insurance on it.... i let the girl know that the selling point that got me to purchase the plan was the idea of replacement for the life of the phone. They couldn't go back and look at the purchase date cause their system wouldn't allow it. Was then told to call customer service. I asked for the manager but he was on a conference call and couldn't be bothered. The girls were actually pleasant and i didn't blame them because they seemed new to this store but they should've gotten the manager. read more

When I bout my new phone the guy that helped was very nice, new a lot about the product, he was cool down to earth, made buying the phone joyable, now there was a few females working in there and I don't know what her name was but this girl never smiles, she always looks like if you ask her for help she will bite ur head off, not a pleasant person at all, I mean if you hate ur job that bad find another job read more

I had a problem with my Sidekick II. The guy who got stuck with me realized he couldn't sell me a phone, rushed through helping me and moved on to the next person in line. When I left the store it was still not functioning properly and by the time I realized, the store was closed. read more