If you're an Apple user, then I believe you'll be happy with Apple's commitment to their customers…read more While I do understand that their location within a large mall can be difficult to get to, I don't believe that this is necessarily a discrediting factor. I have been there a number of times more often for many purchases. Initially, I call their sales line, they create a "bag" containing the items I want to purchase and I go to the store to pick up my purchase. Although they are very busy with customers, it's only a brief wait - sometimes only 10 minutes at most - and I'm greeted by a friendly associate. At this point, the associate remains with me throughout the whole process. He/she verifies my order, pulls the equipment,sets it up and ensures the data migration from the older device to the new one is successful. It's commendable that I'm never left alone despite the multitude of customers. Often, the associate remains with me even while handling other customers simultaneously. Their training is impeccable. I am compelled to recognize their commitment to the customer, their friendliness, their expertise, and won't leave the customer till all matters have been completed. Further, on one shopping occasion, because I'm disabled and have trouble walking, the associate advised a supervisor and obtained permission to walk and carry my order out of the Apple Store to my car outside the mall. The attentiveness to detail, the customer and ensuring your new purchase is working properly is always a certainty. All staff at the store are expertly trained, make recommendations and reflect the highest standards set by Apple. I wish I was able to provide more than five stars - they rate at least ten!

Rarely do I give a one-star review. And now that this whole saga is done and over with, I will tell…read moreit all here, in hopes that someone will learn from this and not do what I did. A few weeks ago, I noticed my phone was starting to lose its charge rather quickly. Upon further inspection, my iPhone 15 Pro was physically misshapen. To my dismay, the battery within the phone itself began to expand. The first available appointment I saw was at the Smith Haven mall location. Being that I needed my phone fixed right away. I wanted to take the first available appointment so here I am and they're telling me that they could fix my phone, but it's going to take pretty much the entire day. Being that I couldn't leave my phone all day there Friday, as I had to work for the whole day, including in the evening, I asked if I could come back the next day. They told me they would put the battery aside for me and that I could come first thing in the morning. Until this point, my interactions have been pleasant and pretty easy. I come back the next day, leave my phone for the repair, and hope for the best. What I got was actually the worst. The repair there did not work and they told me that since they did not have any iPhone 15 pros in-house, they would have to take my phone and send it in to exchange it for a new one. In the meantime, they would give me a loaner phone which turned out to be an iPhone 14 not pro and that I would have to wait for my other phone. When I ask how long this would take, they told me it would be about a week, but usually it takes less. I asked if I could pay pay for an upgraded phone and they told me no. I should mention that I was not going in cold, I have been paying into AppleCare for quite some time now with a lot of my devices. I was then told I had to walk to the T-Mobile in the mall to reactivate my phone as they could not do it for me. I was trying so hard not to be a Karen, but when I asked why this was the case and why I wasn't told that this could happen and that they didn't have any iPhone 15 pros in house, they told me that this was the best that they could do, but this was top-tier service, and that I should be grateful. I called back mid week checking the status of my phone, and needless to say I was not given an apology or any help whatsoever, they told me that since my phone was with AppleCare, they could not give me any information. I will say I'm not proud of my behavior on that call, but I was never treated with any empathy or sympathy. I just wanted a functional phone. Instead, I was given an old phone, which cannot handle any of the functions I needed for work, and I missed a bunch of messages from my son's school during the two weeks that I had this loaner phone. Yes, I had the phone for two weeks, and it was the roughest two weeks. I missed a bunch of messages, I couldn't get my email, I couldn't connect to any networks that I needed to, and overall, I realize how tough it was to live life without our mobile devices. I sent Hubs to pick up the phone. The kicker... they didn't send me a new phone. They repaired my old one. The phone that they couldn't repair in house. So moral the story, as if you have AppleCare just steal directly with them. Don't go to an Apple Store. I would even go further and say purchase directly online. I would never step foot in one of these stores ever again.

They went above and beyond trying to help in store. Unfortunately company policy handcuffed them…read moreand forced them to lose a twenty year customer. If only the corporate greed listened to the representatives on the front line maybe they would have better customer relations. Goodbye Verizon, Hello T-Mobile

"Customer service sucks. Tried to lowball my refund. Zero effort. Thanks for the runaround,…read moreVerizon."

I had a great experience doing business with them. They helped me from the begin until the end of…read moremy transaction. I will use their service again.

Ali is the man. He went above and beyond helping my 91 year old mom. Great customer service.read more

I always have issues with my phone, so usually I bring it to Apple, this time I decided to go to my…read morecarrier for insurance purposes. I was helped by Ryan Sweeney and could not have gotten better customer service! He made me aware of all my options and provided me information about their current promotion. I'm usually stressed and impatient when taking care of my phone issues, not this time! Thanks to Ryan, I left with a new phone and stress free.

Did well! Good phone and service! Staff was very helpful! Great pricing! Would definitely recommend!read more

From the owner: Our Optimum store located in Lake Grove, NY provides high-speed Internet, Optimum Mobile, cell…read morephones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

Five (5) Stars was a no brainer for me. We have been with AT&T cell phone service for 30 years…read more I've never really been happy with them but I'm the type of person that doesn't like change. Lately I've been exceptionally unhappy with A T & T for their service and charges. So we became serious about changing to another service. A couple of weeks ago we were in Smithaven Mall, and I must tell you that we rarely go there. Just not mall people. So while having lunch in the food court I noticed the T-Mobile store. In we go and we meet Anna. She gives us the plan options and options for new phones. Anna was so sweet but sounded a bit too good to be true. We'll think about it and come back. Sorry, that's my style. So the next day Anna is in will be Wednesday. I called ahead to be sure and yes she was in till 8 PM. After going over the plan with her I tell her we'll be there later in the afternoon. A few minutes later Anna called back to correct one of the plans. Love that honesty. So we show up at 4 ad Anna is waiting for us. She spent over two hours with us. The plan she set us up with was substantially cheaper than AT & T and included huge discounts on new I Phones. On top of this Anna sets us up for a total of $300 in rebate gift cards. Next we ask about their wireless internet service for our house. Anna does some research and yes they cover our area. Anyone in this area knows how optimum service for internet is criminal. Fees just keep going up and nothing you can do about it. T-Mobile $45 per month, and another $200 gift cards. It just keeps getting better. So far we are 100% satisfied. We're saving hundreds of dollars a month. So if you want a new cell service go, no run to this store but not before you call ahead and confirm that Anna is available to take care of you.

Extremely helpful staff. Nice and pleasant. Everything is right there in stock and the prices are…read moregreat. Would definitely recommend.

Horrible, just horrible, they chipped my phone while fixing it and it turned into a huge crack and…read morethey didn't follow up on the warranty! Never go there! There cheap and horrible!

Tolga (I believe is his name) was extremely helpful and…read moreexpedited my repair and fixed my screen AND frame in just one hour! it was inexpensive, costing less than 300 dollars. thank you!

Great experience, the workers were helpful. They fixed my phone quickly with no issues.read more