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P.C. Richard & Son

4.0 (47 reviews)
Closed 10:00 am - 6:00 pm
Updated a few days ago

P.C. Richard & Son Photos

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The damaged door caused by the "premium" delivery crew

I am nothing but displeased with the service PC Richard's has provided my family over the last 3 weeks. In the beginning of December 2023, my family purchased a new LG Thin Q refrigerator which retails for about 3,399.99. We purchased that refrigerator as a Christmas present for my mother; however, this only became the ride from hell following. Soon after agreeing to purchase the refrigerator, our salesperson (Donald 10024) tried to run my father's credit card (a PC Richard's credit card we use for purchases like this). Due to the card having been expired (minor issue) it was declined to which Donald (10024) started treating my father and mother as less than decent. Despite the poor attitude, my mother really wanted the fridge and proceeded with the purchase as they used all different form of payment which was immediately approved. This salesperson (Donald 10024) continued to treat my parents poorly and refused to listen to important information regarding the dimensions of my houses entrance (we live in a cape where the front entrance also meets the staircase upstairs). As a result, an ill equipped delivery crew was sent on Thursday and again proceeded to belittle me and my father about not notifying PC Richard's regarding the difficulty of delivering my fridge. We had to refuse delivery as they left us with no alternative. Fast forward to today, Tuesday 12/19/23, and they sent out their "premium squad". This team seemed nice; however, they had no respect for my house, furniture, or other objects out in the house. They installed the fridge successfully; however, that was at the expense of my brothers hand crafted wood project (on the counter and disregarded by the crew as they prepped the fridge for install) and the back of my front door (see pictures attached). I would recommend finding another store to do business with as this level of incompetence is unacceptable, and customer service at PC Richard's have continued to blame us for all mishaps in this process. It doesn't matter if you purchase the best fridge they have, they'll cause more damage to your home then you'll save using this store.

New KitchenAid dishwasher.

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1 month ago

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Richard S.

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1 year ago

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1 year ago

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Richard S.

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11 months ago

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3 years ago

Great Service, was blown away the second I walked in and my experience has been beyond perfect!

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4 years ago

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2 years ago

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5 years ago

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4 years ago

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4 years ago

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7 years ago

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4 years ago

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5 years ago

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13 years ago

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5 years ago

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Richard S.

We're happy to hear that! Thank you for shopping with us!

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8 years ago

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10 years ago

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12 years ago

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9 years ago

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8 years ago

PC Richards is a great family owned store their employees are so courteous

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9 years ago

Will never go anywhere else!! From buying to installation! Salesman was fantastic! Quick and easy great price no hassle.

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11 years ago

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9 years ago

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Kevin R.

Kimberly , thank you for your EXCELLENT review.

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9 years ago

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Page 1 of 2

Ask the Community - P.C. Richard & Son

Review Highlights - P.C. Richard & Son

We just purchased a washer/dryer setup from Brian Hoare at the Bayshore branch and he was incredibly helpful.

Mentioned in 2 reviews

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Mattress World Plus - These are a few shots of our showroom located in Deer Park. Come in to see this products in person!

Mattress World Plus

5.0(1 review)
3.3 mi

Seriously, NICE people!! The owner & his wife met with me AFTER HOURS because I couldn't get there…read moreduring the day. They had a huge selection within my budget. As a matter of fact, they told me not to look at price, just find a mattress that I like and they would work with me. The one I picked was out of my budget, but they gave it to me! My delivery will come in two days (my request) and they will call me with a window for the time. They assured me that they would have the delivery arrive after I get home for work. What company does that??? FYI~ They are just re-doing their warehouse, so it's not fancy-but they have a great selection! Also, they have furniture in the warehouse that they are looking to get rid of at blow-out prices. If you need anything, you should call them and ask if they might have what your are looking for! And: P.S. I was referred to them by a friend who bought mattresses there a couple of years ago, so this wasn't a one-time good customer service event. he was very happy with his deal also!

From the owner: Mattress World Plus is a family owned, family run business that specializes in giving spectacular…read morevalue, without the high end cost. Our salespeople work on a salary rather than commission so you can expect to see professional people who are genuinely interested in helping you throughout your shopping experience. Rather than someone who is pressuring you to make the sale and tack on additional products you do not want nor need. If you are interested in something specific just call, email or come visit us and we will either be able to get the exact product you are interested in or something with similar style and quality. We only sell Brand New Mattresses. No used, no refurbished. So you can expect excellent quality and low prices on top brands you can't find anywhere outside of our store. We look forward to earning your business and inviting you into our family.

Bayshore Furniture & Mattress - Bayshore Furniture & Mattress

Bayshore Furniture & Mattress

2.0(1 review)
2.9 mi

so upset. walking in to purchase a new bed set as i am moving and getting new furniture, i made it…read moreclear that i am moving and would need something before my move date, they guaranteed my items would be at the store 7/20. good thing i had called two days later only to find out the frame would be delayed and they would not deliver it to my new address but had my mattress and box spring and never told me. offered me to pick out a new bed frame but i had to pay the difference for something that was not my fault. then told me i could have a refund for all of it and i could look at a location near my new address.. then told me i could pick up the mattress and box spring after i had already paid in full for delivery

From the owner: Bayshore Furniture & Mattress offers furniture that will make your home beautiful while fitting…read moreyour budget. We're a family-owned business and we've been offering friendly, attentive service to customers for decades. Our goal is to ensure that you can make your home a stylish and comfortable place to live without spending beyond your means. We'll never overprice something so that we can put it on sale -- our prices are stable and low as they are, every day. And with our quick delivery, you'll be enjoying your new pieces in no time. Trust Bayshore's long-standing reputation for fair prices and service with integrity.

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Bayshore Furniture & Mattress - Bayshore Furniture & Mattress

Bayshore Furniture & Mattress

Bayshore Furniture & Mattress - Bayshore Furniture & Mattress

Bayshore Furniture & Mattress

Bayshore Furniture & Mattress - Bayshore Furniture & Mattress

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Bayshore Furniture & Mattress

Mattress Firm West Babylon

Mattress Firm West Babylon

4.0(22 reviews)
5.7 mi
$$$$

The manager Ralph was super nice and helpful. Got a much better deal than what was offered online…read moreand had the perk of trying out the different brands and firmness levels in one place to get the right fit for us. The only downside to my experience (and I'm sure this is a one off fluke thing) was after laying down on multiple mattresses to get a real feel, I found my shirt was covers in freshly cut hair... I had not gotten a haircut in weeks so this hair I was covered in was not mine.... Overall pleasant experience though even still. There were no hard ball sales tactics or the feeling of being pressured to buy something right-away. They had all the answers we needed and took their time to make sure we understood our options.

The biggest Mickey Mouse operation that I have ever seen. Went to buy a twin size mattress, box…read morespring, and frame. Spent over $500. We took everything home with us, assembled ourselves, and it turns out - they gave us a twin XL box spring instead of a regular twin. Call the store, tell them it's wrong, they say okay we'll exchange it but not until Wednesday, so sleep 3 days with your bed on an incline due to our negligence. Wednesday arrives, the company calls us to leave the box spring outside because they'll be here in 10 minutes. 30 minutes later they show up and refuse to exchange it because it's "wet." It's not WET, it's COLD from being outside - and call me crazy but...you messed up, and now it's our fault?? The trucking company called and told us to call the store. The original sales person we dealt with is off, so the man in the store gave me the number of the dispatch office for the trucking company and told me to call them because he couldn't help me. I called the dispatch who got angry that I even had their number, put me on hold and never picked back up. So I called the trucking company back, who told me that there's nothing they can do because they don't have the "authority," we were stop 10 out of 19 and the truck has moved on. There is a complete and total lack of customer service and integrity with this company. As soon as they have your money it's a run around to fix mistakes that aren't even your fault. With so many places to purchase mattresses, I can safely say that we will never even LOOK at Mattress Firm again and I would encourage anyone else to save yourself the headache and go elsewhere. Mattress Firm - shame on you. You were happy to take my senior mother's money and now this? Shame, shame, shame on you.

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Mattress Firm West Babylon
Mattress Firm West Babylon
Mattress Firm West Babylon

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Mattress Firm Commack

Mattress Firm Commack

4.4(18 reviews)
5.3 mi

Debbie, the lady who says immediately as we walk into the store, that she wasn't busy and who has…read moreworked in bed sales for 18 years... Ran me and my family right out of the store. We were willing to spend a little over a grand on a bed for back issues..... cash. The bed wasn't for me, but I sat on some beds and she told me that she doesn't want me laying on them - just the person buying because she'll have to clean them. Ok.. I thought you weren't busy, and nobody was in the store. She never learned anything in the 18 years because she doesn't know who she was talking to. I didn't tell her I've been sleeping on a bed older than myself and I needed one as well - STRIKE ONE. She was extremely pushy. If she was any good, she would have had two commission checks that day. She tried to give us (supposedly free with the mattress) a bed base that electronically folds up, that sits about 9 inches off the floor? We said to her that's pretty low especially with no box frame needed, she replied, "well, it's just 9 inches" - STRIKE TWO, because for someone who has back problems and 6'2" that's not a smart call. As she's aware of the back issue, she says "this bed is comfortable, I have this and I sell this the most". I dont care WHAT you have or WHO you sell it to, all I care about is getting the best bed for the person with the back problems. Don't ever compare customers to everyone else. Obviously every bed is more comfortable when you're laying there for a minute, but she didn't care about what bed was best for the lower back - I would think with her "18 yrs experience" she'd know a thing or two, but she never once mentioned anything about different options addressing back issues. Just seemed like she cared more about selling anything to us. When she saw we weren't satisfied (more so by the service than the beds), she offered us a free pillow with a purchase. We pulled a "we'll think about it" line as we were leaving and she asked if she could run in the back to see if they had an exchanged bed that someone USED that they sanitized in the back for a cheaper price, just for any kind of sale... and kept reminding us that for any bed it would be the "twin" mattress price. We already told you we'd spend over a grand on a bed - WHY would we want a used one? STRIKE THREE. Needless to say I won't EVER be buying a bed from this store, and they just lost two customers. Remember to listen to customer needs first, you'll make a sale much more quickly. And again, learn who you're talking to first before you stop making people try out beds that I was interested in buying but never told you - instead of being too lazy to "clean them". The thing that gets sales people the most is how much I look like a teenager, and how very stunned they would be if they found out how old I was. Those are the ignorants that lose my sale (which have been many) treating me different, or brushing me off because I don't look like I'd make them money. LEARN from this. And just to give you an update, we ended up going to Ashley's, who gave us so much knowlege on their mattresses for about 2 hours, feeding us info. We ended up spending tripple what we wanted - now that, ladys and gentleman, is how you make a sale.

Debbie Debbie Debbie!!!…read more Don't Waist Your Time Like I Did At Some Other Horrible Furniture/Bedstore on Route 110! Come to Commack and see DEBBIE!! Right Bed For The Right Price!! And Your Back Will Thank You For It!! Awesome Store! Will Recommend To Everyone!!! THANK YOU DEBBIE!

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Mattress Firm Commack
Mattress Firm Commack
Mattress Firm Commack

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P.C. Richard & Son - electronics - Updated May 2026

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