I used to think this place was the best and if you wander around the store the sheer diversity of…read moreproducts is outstanding. BUT, twice now I have spoken to the guy behind the "Customer Help" desk and have been extremely disappointed in his attitude, willingness to help, arrogance and appearance that his hated his job and didn't want to be there. His face even turned RED as I was asking my question. What is it that differentiates this place from Lowes/Home Depot? It's SERVICE!!!! If there is NO difference why should I go there especially if they have a bad attitude! The miserable guy should stay away from the public. I left the store that day saying well that's the last time I'll come here!

Customer service rep is very knowledgeable and helpful. Recently purchased a chain for a chainsaw…read morehere. They had tons of varying merchandise, and specific tool accessories that I could not find elsewhere at hardware stores like Brinkmann. Would recommend to anyone.

The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Customer service could not be worse. It used to be excellent under the previous owner, but not…read moreanymore. Prices are beyond outrageous, the staff has absolutely zero knowledge of their products (which are very poor quality these days - and the store does not stand by their products), and no proper understanding of service, not to mention a lazy, very unpleasant attitude, and no regard for longtime loyal customers who now are former customers. Take your business to Home Depot or literally anywhere else, if your money and your self respect matter at all to you. I certainly won't be back, after all these years.

I am sure it's a good store but not for someone who uses a wheelchair. There are displays in all…read morethe aisles so I was only able to get in the entrance I was not able to look at anything in the store and therefore I left and did not make any purchases. Unfortunately this is a common occurrence in many stores that are supposed to be accessible.

Drive to Setauket location, this place never has any stock. Advertised specials never available.read more

I went to Ace Hardware on June 23, 2022, my husband asked me to go for him, I went with a plumbing…read morequestion, not knowing what I was talking about, I asked for help and a worker said I'll get Dan, he knows everything, I spoke with Dan, who was so willing to help me with my plumbing question, he went above and beyond helping me. He set me up with everything I needed to take care of the plumbing issue we were having, with Dan's help my husband was able to fix the problem within ten minutes, I can't say enough about Ace Hardware in Smithtown, but I can surely say Dan is the Man for all your hardware needs. Nancy S

PTry to use a coupon and get so confused that your head spins and the cashier is confused as well…read more I have to say that she was extremely nice but I felt bad for she was confused by the coupon. First, I bought weed b gone...oops wrong one, my fault. I saw the brand, wrong size. Second coupon $5.00 off a $20 purchase.....but wait......don't buy green egg woodchips (****) That's what comes up, an asterisk which means that it didn't qualify.....what? So now I was 2cents short. But thank you to the wonderful cashier, she did the right thing. So.....5 stars to the cashier 1 stars to a store which makes you jump through hoops to use a coupon. Come on now! So, average 2.5 stars, I gave 3 because of the sweet cashier!

Exceptional.customer service with competitive pricing. They all asked if help was needed throughout…read morethe store. Centrally located and easily accessible for all. Ample parking and bright, clean, organized store to shop in and support local business. A must visit. Cute yeti accessories for all Options galore

The Owner and Manager of this business are some of the worst I have ever come across. They show…read morenothing but utter disrespect to their customers, even after spending thousands of dollars. There are plenty of Ace Hardware locations, do yourself a favor and never spend your money at this one. There is a reason they have the rating they do.

Had a situation that needed understanding and resolution. Thank goodness I corralled Pete to help…read more He, like I, was a bit flabbergasted as to what had led to my wife and I to the store. After analysis of the situation, he and Kelli understood our plight perfectly and corrected the problem immediately. Moral of the story.....buy local and from a business that listens and helps. Kudo's to Costello's 'Ace is the place' in Nesconset.

I had a mixed experience at Costello's Ace Hardware in Nesconset…read more The woman at the paint counter was excellent. The store was busy, she was helping multiple people at once, and she still provided great service to me while also taking care of the gentleman waiting for his paint. She handled the situation professionally and was very helpful. The checkout experience was very different. I went to purchase lawn seed that had a yellow sale tag, and the tag also indicated Ace members would receive an additional $1 off. Based on that, I expected it to be a good deal. There were two people behind the counter. One person was helping another customer, and the other man behind the counter yelled "next customer," which felt unnecessary given the small size of the store. Maybe he was having a bad day, but the interaction felt dismissive from the start. When I approached, he asked if I was an Ace member, I entered my phone number, and he proceeded to charge me $11 over the sale price. I pointed out the yellow sale tag on the shelf, and he rudely pointed out that it was last week's sale, which could be seen by the 4/28 date in tiny print. Today is 4/29, so I understand the sale had ended, but the sale tags were still up. Honestly, I did not notice the small date, and I relied on the sale sign that was still posted. He did not honor the sale price and seemed annoyed that I even asked about it. I always thought Ace was more customer friendly, but this experience was disappointing. A simple acknowledgment, explanation, or courtesy adjustment would have made a big difference. Based on this interaction, I guess I will have to shop elsewhere.

An in-and-out kind of hardware store. Good for errands on your lunchbreak kind-of-place. . . they…read morehave everything you could want. You will probably need help from the clerks in finding it, as the aisles are overstocked. In that sense, it feels like an old-skool hardware store, much different than shopping at a home depot. However, be warned, these guys don't care what you're building and their recommendations are half-hearted. . . . they just want to go back to their prior conversations and bullsh*tting: A rush to get you out of here, so old-timers looking to make smalltalk may be disappointed in way of the "experience" of buying things.

Maybe in order to understand mankind, we have to look at the word itself.. mankind. Basically, it's…read moremade up of two separate words - "mank" and "ind". What do these words mean? It's a mystery, and that's why so is mankind. Stocked to the brim with supplies and open early, AAH is run by some knowledgeable guys and conveniently located right off the LIE on Motor Parkway next to Moore's deli (couldn't agree more w/ Elitia here). What it really comes down to with a 4-star review is that I couldn't imagine something a neophyte like I would need for a DIY project around the house NOT being available here, and at a reasonable price.

I ordered a specific curtain rod online for pick up, and the sales person called me to verify the…read morepurchase because my phone's area code is out of state, so he wanted to make sure that it was not an error. When I arrived at the store, he helped me find each item on my list one by one. I really appreciated the personalized attention as I needed a tape measure, spackle, putty, knife, and several other home improvement items. The selection was great, the staff was friendly, and the prices were very good for everything that I got. I like supporting small business.

I had screens repaired here. I dropped them off and about a week later they ready for pick up. Very…read moreeasy. Friendly staff.

Jim in electrical was very helpful went out of his way to bring to the product I was looking for…read moreand also explained the product he was extremely helpful and nice he needs a raise haven't had customer service like that in a long time

Everyone is super friendly and beyond helpful...NOT LIKE THE ONE BY MY HOUSE((hint,it was the drive…read morein by the farmers market).. Good luck getting help there. My friend and I were assisted 3x without asking and promptly had in our cart all of the items that we needed. Even the cashier on the self ring registers was on his job,whoever is the GM here:GOOD WORK,YOUR EMPLOYEES ARE VERY JOYOUS