Would not recommend. I dropped off my dethatcher to have…read moresome work done. When they called to tell me it was ready, the owner gave me an attitude and said he didn't even know why his technician took it in. He acted like it was somehow my fault and then told me to "get this thing out of here ASAP," which I did not appreciate. When I picked it up the next day, I was charged for an oil change and a spark plug that I never approved. They charged me $25 for a spark plug, even though I had just bought one the day before and planned to install it myself. The repair had nothing to do with the engine, so I don't understand why those services were performed without asking me first. I paid the bill and left because I didn't want to argue. After getting home, I noticed a bolt was completely stripped. I called them, and they told me to bring it back. When I returned, the owner looked at it with me, but then the technician who worked on it came out with an attitude and claimed the bolt was already stripped. I know it wasn't. In my opinion, if a bolt gets stripped during a repair, it should be replaced rather than left that way. What really bothered me is that the repair bill was over $400, yet they couldn't be bothered to replace a simple stripped bolt. They had no problem charging me for services I never asked for, but apparently replacing a damaged bolt was too much to do. At that point, I was done dealing with the situation and started to leave. The technician followed me, yelling and asking what my problem was. I told him I didn't appreciate his attitude, and he continued being argumentative. It was extremely unprofessional. To make matters worse, after I got home the second time, the machine would not start at all. Overall, I had a very poor experience due to the lack of communication, unauthorized charges, poor workmanship, and unprofessional customer service. I would not recommend this shop.

The best service and the best prices. Always helpful repairing and taking time to explain how the…read moreparts work and how to maintain the machines I've brought there to be fixed. They have a pickup and delivery service as well. Can't say enough about how nice they all are. Thanks.

Usually Very Nice folks at HF.. not today... horrific..like I bother you attitude. Corey,…read morebecause you were "busy".. not a good reason. A few customers agreed, you were not to CUSTOMER FRIENDLY.. hope the.anger dissolves.

A dream come true for the tool enthusiast. Very low prices along with coupons & deals (though I…read morehope that's not just because this is a new location) make this a must even if you're just looking for a random tool and don't want to deal with the massive caves called Home Depot or Lowes. This location is not as big & doesn't feel as overwhelming. Staff was friendly enough as well and it didn't feel like you had to go on an excursion to find someone to help you.

The best service and the best salesmen Love coming here…read moreI have been shopping at PC Richards for over 30 years cannot beat a local family owned and operated company to deal with

TL;DR: We were verbally sold a Bertazzoni range at a specific price, invoiced for a cheaper brand…read morewithout disclosure, and while a refund was issued, management declined to honor what was represented and minimized it as a "miscommunication." This was one of the most deceptive retail experiences I've had, and how management handled it afterward was just as concerning as the sale itself. We visited the Hauppauge P.C. Richard location simply to look at 48-inch ranges, hoping to find something priced similarly to the Forno models sold at Home Depot. The salesman told us that all 48-inch ranges they sell are "higher end" and start around $9,000. A few minutes later, he returned and said his manager approved a 48-inch Bertazzoni for $4,000. Because there was no 48-inch model on display, he repeatedly referenced a 36-inch Bertazzoni on the floor as the example and made it very clear the deal applied to the 48-inch version. That representation was repeated multiple times, including at the point of sale. We completed the purchase and paid by credit card. Only after getting home and reviewing the emailed receipt did I discover that the stove invoiced was not a Bertazzoni at all, but a significantly cheaper brand. We immediately returned to the store, where we were told they could not sell the Bertazzoni for that price, and the salesman claimed he had shown us the cheaper model all along, which is simply not true. This is exactly what most consumers understand as a bait-and-switch. If I hadn't carefully reviewed the receipt, I would have unknowingly taken delivery of a completely different appliance than what was repeatedly represented. Management later issued a refund and apologized, which I acknowledge. However, district management later characterized the entire incident as a "miscommunication" and declined to honor the sale that was repeatedly presented. That response is important. When conduct like this is minimized rather than meaningfully corrected, it tells customers what the company is willing to tolerate. I'm sharing this so others know what to watch for. At this location, verbal assurances mean very little, and the burden is on the customer to catch mistakes after the fact. That is not how a reputable retailer should operate.

It's been my go to place, for well, three generations their. They haven't failed me yet. Don't…read moresave $1 by going to the big guys. Lot's of pros go there because the big guys don't have the odd fitting etc.

Absolutely great store, staff are very knowledgeable, always friendly, usually have whatever I need…read moreto purchase, absolutely would recommend stopping in if you're looking for hardware store items, if they don't have what you want they can order it, fantastic store, massively prefer shopping here instead of home Depot

We usually place an online order and pay online and we pull up to the gate that opens and we drive…read morethrough and the associate loads up my order in my car. Very nice staff

I bought a Husqvarna backpack blower today. I saw a man went over and asked him. Where can I find…read morethis as I had it on my phone. Charles showed me where it was and price for me and told me a little bit about it. Which I already knew because I already had was extremely helpful and went above and beyond and carried it out for me. He is a very friendly employee and very compassionate and caring and an asset to this company.

Small, fairly well-stocked hardware store. Friendly and helpful employees. I needed a 3-way bulb…read moreand keys made. I was somewhat shocked at the price of the bulb--$13--but I did need it. Keys were $5 IIRC, and worked perfectly. A good little place for necessities, if or when you want to shop locally and avoid going to Riverhead!

Very reliable, trustworthy people. Fair prices and great selection. Knowledgeable staff, easy…read moreparking, quick service

You will find customer service there unlike the big box stores! The guys there are so helpful and…read moreknowledgeable. They offered advice and gave us the correct supplies to fix a leaking, rotted p-trap that would not connect to our old pipes. They had confidence in my husband being able to do the job even when he did not have the confidence in himself.

We had to get a new washer/dryer combo for our house & Dan our sales rep was very knowledgeable &…read moreaccommodating. He explained the features on several types of machines as well as the discounts & told us how to prepare for a flawless install. We ended up purchasing an LG tower combo on Saturday & it was delivered installed with haul away of old units by a professional install team today or Tuesday! I would say the value was great for both machines, install & haul-away! Manuel & Omar truck#3725 were very professional, helpful & totally answered all of our questions. They were on time, respectful of our home & assisted us with the haul away & clean up superbly. I would rate them both 5 stars service on this experience!

I would give them a zero if it would let me..... Do not use PC Richard's for any installation there…read moresub contractors are the worst. I will never use PC Richard's again. they installed an air conditioner in my wall the contractor never looked outside before cutting the hole in my wall. the other guy outside unwrapping the air conditioner came running in to tell him to stop cause he was hitting my roofline, the contractor had to make another hole lower to install the air conditioner. to make matters worse PC Richard's had stood me up TWICE to fix it, I have a hole in my wall for a month now. I have called damage dept. five times nobody I mean nobody has called me back. I had to go to the store and talk with the manager there. but still nothing. he said I will get a refund for install NOTHING!!!!!! Stay away do yourself a favor!