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    Aboff's Paints

    4.2 (5 reviews)
    Open 9:00 am - 3:00 pm

    Services - Aboff's Paints

    Home interior design

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    Recommended Reviews - Aboff's Paints

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    6 years ago

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    5 years ago

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    4 years ago

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    3
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    4 years ago

    Good store. I've been here a few times to get some spray paint for my car. Associates are very helpful.

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    6 years ago

    It's a great store! Great quality products. Very knowledgeable. Good prices. Can't beat the quality with the Big Box store junk.

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    The Home Depot

    The Home Depot

    (58 reviews)

    $$

    Jim in electrical was very helpful went out of his way to bring to the product I was looking for…read moreand also explained the product he was extremely helpful and nice he needs a raise haven't had customer service like that in a long time

    I am writing this review because I am extremely disappointed with the way my return was handled and…read morewith the level of customer service I received from Store Manager Muffin. I am an Elite Home Depot customer and have spent a significant amount of money with the company over the years. This is not my first purchase, and I have generally had positive experiences with Home Depot. Unfortunately, this experience was the exact opposite. I had ordered materials for a deck and awning project, including 63 boards totaling approximately $1,500. The materials were delivered to my home, but I ultimately did not need them and wanted to return them for store credit. Before coming to the store, I called and explained the situation. I was told to come in so the store could assist me with the return. When I arrived, I was helped by Michael and another manager. Both were professional, respectful, patient, and genuinely committed to helping me find a solution. They attempted to locate my order information and checked whether Home Depot had taken a delivery photo of the materials. Surprisingly, there was no delivery photo on file, despite the fact that Home Depot had taken delivery photos on my previous orders. Fortunately, I have security cameras around my property and was able to provide video footage clearly showing the materials being delivered to my home. Michael reviewed the footage and acknowledged that the materials had indeed been delivered. Even though the system limitations created challenges, Michael continued trying to help. He was able to process a partial return and issue me two store credit cards. He explained that the system was limiting the amount that could be returned under my ID and advised me to return with additional identification from members of my household so they could continue processing the remaining return. Following the instructions given to me by Michael and the other manager, I left to gather the requested information. Since the boards were already at the store, I left them there and returned shortly afterward. When I came back, Michael and the other manager were on lunch, which I completely understand. I was then assisted by Lisa. She informed me that Michael and the manager had already advised the staff that I would be returning to complete the transaction. Everything seemed to be moving in the right direction until Store Manager Muffin became involved. The moment Muffin stepped in, the entire experience changed for the worse. Instead of listening to the facts, reviewing the work that had already been done by her team, or attempting to find a resolution, she was dismissive, rude, and unwilling to help. It felt as though she had already made up her mind before even hearing the full situation. The professionalism and effort shown by Michael and the other manager were completely disregarded. What frustrated me the most was the inconsistency. Earlier in the day, I had spent considerable time working with employees and management who were actively trying to resolve the issue. I followed every instruction they gave me. Yet when I returned, Muffin completely changed the direction of the conversation and refused to continue with the process her own team had started. As a customer, it is incredibly frustrating to receive one set of instructions from management, follow them exactly, and then be told something entirely different by another manager. Rather than looking for solutions, Muffin seemed more interested in creating obstacles. There was no effort to provide customer service, no willingness to work with me, and no attempt to understand the situation despite the evidence that had already been reviewed and the time already invested by her staff. What makes this situation even more disappointing is what happened afterward. After being unable to get assistance from Muffin at the Patchogue location, I went to the Selden Home Depot. The management team there reviewed the situation and successfully processed the return, even though the purchase had originally been made through the Patchogue store. That fact alone speaks volumes. The Selden management team demonstrated professionalism, common sense, and a genuine willingness to help a customer. They listened, reviewed the information, and found a resolution. The experience at Selden was everything my experience at Patchogue should have been from the beginning. The difference between the two stores was night and day. I want to specifically recognize Michael, the other manager who assisted me earlier in the day, and Lisa. They were respectful, professional, and genuinely tried to help. They represent the level of customer service that customers expect when they walk into Home Depot. My complaint is directed at Muffin and her handling of this situation. Based on my experience, she demonstrated poor customer service, poor communication, inconsistency in management decision

    Aboff's Paints

    Aboff's Paints

    (4 reviews)

    Do you ever wonder the frequent occasions in one's lifetime we would face the challenge of choosing…read morea paint color? As a homeowner, I have been mystified by the quest to find the perfect paint color. It seems there are just too many paints color options. The reason I believe it has become so much more difficult is because there are too many shades of colors. Such as the color white, one would be surprised the number of shades of white one can explore. Once you have decided to refresh your homes appearance with new colors, the next challenge is all the various retail stores to choose from and the choice of manufacture. Our retail paint store choice has always been Aboff's Paints, and our paint manufacturer Benjamin Moore. The service that we have received from Aboff's has always been outstanding. Our problem has always been choice of paint color, not paint manufacturer. Unfortunately, Benjamin Moore, has over 3,500 colors to choose from, which is incredible. Aboff's has been complimentary in most cases on our final choices, which does help a little bit.

    They are racist, sexist, rude, and incompetent…read more I needed white paint for a bedroom, and they sold me an eggshell finish. When my painter saw the two gallons of paint, he immediately asked why the finish was in eggshell and that the walls would be super shiny. This is more for a bathroom. I called Aboff's and told them about the situation and asked if there was any way they could take it back as the paints totaled $98.00. Instead of apologizing about the inconvenience, the worker started raising his voice and said eggshell is his most popular finish and that's what he would use on his walls and that if I wanted a flat finish I should have said so. But I do not work at a paint store and do not have knowledge on this stuff, and that is why I specifically told them that it was for a bedroom and asked them what to get. Even if the finish is a personal choice, the way they spoke to me and handled the issue was horrible. Never going back.

    Aboff's Paints - paintstores - Updated June 2026

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