Debbie, the lady who says immediately as we walk into the store, that she wasn't busy and who has worked in bed sales for 18 years... Ran me and my family right out of the store.
We were willing to spend a little over a grand on a bed for back issues..... cash. The bed wasn't for me, but I sat on some beds and she told me that she doesn't want me laying on them - just the person buying because she'll have to clean them. Ok.. I thought you weren't busy, and nobody was in the store. She never learned anything in the 18 years because she doesn't know who she was talking to. I didn't tell her I've been sleeping on a bed older than myself and I needed one as well - STRIKE ONE. She was extremely pushy. If she was any good, she would have had two commission checks that day.
She tried to give us (supposedly free with the mattress) a bed base that electronically folds up, that sits about 9 inches off the floor? We said to her that's pretty low especially with no box frame needed, she replied, "well, it's just 9 inches" - STRIKE TWO, because for someone who has back problems and 6'2" that's not a smart call.
As she's aware of the back issue, she says "this bed is comfortable, I have this and I sell this the most". I dont care WHAT you have or WHO you sell it to, all I care about is getting the best bed for the person with the back problems. Don't ever compare customers to everyone else. Obviously every bed is more comfortable when you're laying there for a minute, but she didn't care about what bed was best for the lower back - I would think with her "18 yrs experience" she'd know a thing or two, but she never once mentioned anything about different options addressing back issues. Just seemed like she cared more about selling anything to us.
When she saw we weren't satisfied (more so by the service than the beds), she offered us a free pillow with a purchase. We pulled a "we'll think about it" line as we were leaving and she asked if she could run in the back to see if they had an exchanged bed that someone USED that they sanitized in the back for a cheaper price, just for any kind of sale... and kept reminding us that for any bed it would be the "twin" mattress price. We already told you we'd spend over a grand on a bed - WHY would we want a used one? STRIKE THREE.
Needless to say I won't EVER be buying a bed from this store, and they just lost two customers. Remember to listen to customer needs first, you'll make a sale much more quickly. And again, learn who you're talking to first before you stop making people try out beds that I was interested in buying but never told you - instead of being too lazy to "clean them". The thing that gets sales people the most is how much I look like a teenager, and how very stunned they would be if they found out how old I was. Those are the ignorants that lose my sale (which have been many) treating me different, or brushing me off because I don't look like I'd make them money. LEARN from this.
And just to give you an update, we ended up going to Ashley's, who gave us so much knowlege on their mattresses for about 2 hours, feeding us info. We ended up spending tripple what we wanted - now that, ladys and gentleman, is how you make a sale. read more
