Jasmine was our associate and she was spectacular! She was an absolute doll and so lovely to work…read morewith. She really knew her stuff when it came to sleep and beds and pillows, and was not pressuring in the least. She made our experience painless. Such a lovely girl! We are excited for our delivery tomorrow.

Great service, Joe made it easy. Was honest and took me all their inventory. They have a great 120…read moretrial policy so if you're not absolutely lovin your bed you can swap it out for something else. I originally went with a Sleepys hybrid plush, that felt more firm to me when I got it, so I returned it for the bed I really wanted, which was $800 more. But hey, it's my back! What's 800 dollars over the lifetime of that mattress? 15 years. Nothin! So, I invested in the Serta Hybrid plush; so comfortable! Lovin it.

What can I say about this store, nothing but nice things. The two gentlemen that work there were…read morevery nice to me. John Walsh and Steve DeAngells. They explained everything about all their mattresses. It was a very relaxed atmosphere. I enjoyed my visit there and I would highly recommend my family and friends to go to this store to buy a mattress and their products. I bought a Sealy Perfect Sleeper LXPT king mattress. I'm sure my husband and I will be very pleased with it. Thank you both for all your help.

From the owner: We present a simple easy to understand selection of the newest and best mattress constructions…read moreavailable. Whatever price point you end up at, we guarantee the best value in the market place. Remember.."Never Overpay For Your Mattress Again!"

Best prices. Best service. Good people. O Look for Mr…read more Gaines. He has never let us down. Customer for over 30 years

After many texts, emails, in store visits PC Richards did right by me. I received a new…read morerefrigerator today. I couldn't be happier. Thank Mr. Richard for hearing me and helping me. I will continue to be a PC customer.

TL;DR: We were verbally sold a Bertazzoni range at a specific price, invoiced for a cheaper brand…read morewithout disclosure, and while a refund was issued, management declined to honor what was represented and minimized it as a "miscommunication." This was one of the most deceptive retail experiences I've had, and how management handled it afterward was just as concerning as the sale itself. We visited the Hauppauge P.C. Richard location simply to look at 48-inch ranges, hoping to find something priced similarly to the Forno models sold at Home Depot. The salesman told us that all 48-inch ranges they sell are "higher end" and start around $9,000. A few minutes later, he returned and said his manager approved a 48-inch Bertazzoni for $4,000. Because there was no 48-inch model on display, he repeatedly referenced a 36-inch Bertazzoni on the floor as the example and made it very clear the deal applied to the 48-inch version. That representation was repeated multiple times, including at the point of sale. We completed the purchase and paid by credit card. Only after getting home and reviewing the emailed receipt did I discover that the stove invoiced was not a Bertazzoni at all, but a significantly cheaper brand. We immediately returned to the store, where we were told they could not sell the Bertazzoni for that price, and the salesman claimed he had shown us the cheaper model all along, which is simply not true. This is exactly what most consumers understand as a bait-and-switch. If I hadn't carefully reviewed the receipt, I would have unknowingly taken delivery of a completely different appliance than what was repeatedly represented. Management later issued a refund and apologized, which I acknowledge. However, district management later characterized the entire incident as a "miscommunication" and declined to honor the sale that was repeatedly presented. That response is important. When conduct like this is minimized rather than meaningfully corrected, it tells customers what the company is willing to tolerate. I'm sharing this so others know what to watch for. At this location, verbal assurances mean very little, and the burden is on the customer to catch mistakes after the fact. That is not how a reputable retailer should operate.

have a new refrigerator put in my apt by my complex, a stainless steel one made by Whirlpool ,…read morelooks good except the corners on all the doors aren't done properly . they have sharp points where have cut my self. complex contacted they about it 2 months ago . still waiting to hear what they're going to do about it. the same BS have to contact supervisor and then he has to contact his supervisor and so on. its shoddy workmanship and Inspection on Whirlpool part

so upset. walking in to purchase a new bed set as i am moving and getting new furniture, i made it…read moreclear that i am moving and would need something before my move date, they guaranteed my items would be at the store 7/20. good thing i had called two days later only to find out the frame would be delayed and they would not deliver it to my new address but had my mattress and box spring and never told me. offered me to pick out a new bed frame but i had to pay the difference for something that was not my fault. then told me i could have a refund for all of it and i could look at a location near my new address.. then told me i could pick up the mattress and box spring after i had already paid in full for delivery

From the owner: Bayshore Furniture & Mattress offers furniture that will make your home beautiful while fitting…read moreyour budget. We're a family-owned business and we've been offering friendly, attentive service to customers for decades. Our goal is to ensure that you can make your home a stylish and comfortable place to live without spending beyond your means. We'll never overprice something so that we can put it on sale -- our prices are stable and low as they are, every day. And with our quick delivery, you'll be enjoying your new pieces in no time. Trust Bayshore's long-standing reputation for fair prices and service with integrity.

The new manager helped us pick a mattress that was perfect for our needs. He was very helpful and…read morepatient with the special needs we had. And, he gave us a great price. Can't wait for the new mattress!

You know! I usually equate buying a new bed or mattress like buying a used car. Expect a lot of…read morenegotiating, saying no to things you don't need, like protection plans, cleaning services etc. I always dread this ritual of buying a new mattress. Get your research done, compare prices, spring count, major brands, ratings, other yelp reviews...unless yours was the first. Double, single or no pillow Top? Ended up getting a double pillow top Kings Down in King size! This mattress is soooo big that you can sleep east-west if you wanted to! So soft and very heavy, in fact, it's sooo heavy, flipping it and turning it every few weeks requires the whole family to help...good thing you can just lie down and rest! The saleswoman was really nice, not pushy...mentioned the options and maintenance plans, but didn't force anything on us. Once you make it clear that you just want what you need and ask for the bottom line...she tells you, you say yes or no...done! Got it delivered free also! Unusually good experience! Wish we could all buy cars this easy!

Great sales team I'll give them that Just be ready once it…read moregoes from sales to delivery You are no longer a priority Noticeable change in tone. If you have patience you won't be bothered by it. But if you are trying to expedite quick Good luck Before paying it was a delivery probably Tues wed After paying The date shifts to Friday waited for Thurs call to confirm Fri and no one called So I call Thurs eve show room transfers to shipping Shipping closed Call back this morn (Fri morn) On hold for over 10 min To find out they never selected a delivery date and no not coming Fri as committed Not Saturday either Maybe Sunday I said cancel the order He said oh for that you have to contact show room. Who wants to be toyed with like that? So great sales people on the floor Either sales guys are snakes and just misleading buyers or the shipping team is Truly disconnected from the sales operations Either way one company right Your success is measured not by fragments but as a whole So when I consider sales they deserve the multiple stars But once coupled with a service team like they have I drop Them to 1 star Now gotta go argue to get my payment back or stop the charge

It was time for a new mattress and we definitely new what kind of mattress we do not like, but we…read moreneeded someone to help us to navigate within all new options appeared for last few years. Store manager Julie Watterson was so welcoming and extremely useful! We very much grateful to her for the patience to listen through all our sleep complaints and wishes and for her outstanding professional approach and knowledges. We were very happy with our experience with a store visit and with a new mattress! Thank you!

I am speechless at the service today. A taller, blonde girl working today on 10/23/22 at 330pm as…read moremy boyfriend and I walk into the store just browsing. She came up to us asking what brings us in, which we told her, she proceed to ask if we have reservations at a restaurant. We said no, we just ate and decided to come in here and browse, told her I had gotten a bed recently. She said something to the lines of, "You are in a mattress store, soooo?? Why are you here?" - we were so taken back by her response, and the attitude from her that I forgot word-for-word, but it was so close that I even asked her , "so are we not allowed to be in here?" So finally as my boyfriend kept on speaking with her for a second more, I walk away and start looking. Immediately I knew she wasn't getting any of my money. She also need to realize and not assume that my bf and I don't live together and he could have been more interested than me, instead of brushing us both off at the same time. While we were leaving less than 5 minutes later, because I no longer wanted to waste my time after that first impression - I asked if my boyfriend remembered her name, which he didn't. He politely walked over to her, while she was chatting with another blonde sitting at the desk - and he asked if she had a card so if he decided to come back. She said she didn't have one. And he said "oh, do you guys work off commision? Because I'd rather give your name". She said "i'm here everyday". And that was the end of that. Couldn't even give her name to us. I am so thrown back, it was a terrible first impression. If she didn't have such an attitude with us and ask why we're there, she would have probably got a commision from us because I WAS looking for a king mattress for the near-ish future. Sorry girl, this job isn't for you. You just lost the company some money. BTW, we traveled to another store in the same day, and beside it ironically there was another mattress firm in Port Jeff - we were curious to see if we'd receive the same service. We didn't. We met Charlie and his customer service skills were phenomenal. We even told him we were browsing, exactly as we did in Smithtown, he was way more positive, knew how to play the sales game, and knew how to treat people. We walked out without a sale but he never once gave us an issue. And we tested it, asked if he had a business card which he GLADLY gave it to us. So not only did the girl previously give us attitude, but she lied and said she didn't have business cards. Charlie, from Port Jeff, thank you - go teach your coworker at the other store some real customer service skills.