It was time for a new mattress and we definitely new what kind of mattress we do not like, but we needed someone to help us to navigate within all new options appeared for last few years. Store manager Julie Watterson was so welcoming and extremely useful! We very much grateful to her for the patience to listen through all our sleep complaints and wishes and for her outstanding professional approach and knowledges. We were very happy with our experience with a store visit and with a new mattress! Thank you! read more

I am speechless at the service today. A taller, blonde girl working today on 10/23/22 at 330pm as my boyfriend and I walk into the store just browsing. She came up to us asking what brings us in, which we told her, she proceed to ask if we have reservations at a restaurant. We said no, we just ate and decided to come in here and browse, told her I had gotten a bed recently. She said something to the lines of, "You are in a mattress store, soooo?? Why are you here?" - we were so taken back by her response, and the attitude from her that I forgot word-for-word, but it was so close that I even asked her , "so are we not allowed to be in here?" So finally as my boyfriend kept on speaking with her for a second more, I walk away and start looking. Immediately I knew she wasn't getting any of my money. She also need to realize and not assume that my bf and I don't live together and he could have been more interested than me, instead of brushing us both off at the same time. While we were leaving less than 5 minutes later, because I no longer wanted to waste my time after that first impression - I asked if my boyfriend remembered her name, which he didn't. He politely walked over to her, while she was chatting with another blonde sitting at the desk - and he asked if she had a card so if he decided to come back. She said she didn't have one. And he said "oh, do you guys work off commision? Because I'd rather give your name". She said "i'm here everyday". And that was the end of that. Couldn't even give her name to us. I am so thrown back, it was a terrible first impression. If she didn't have such an attitude with us and ask why we're there, she would have probably got a commision from us because I WAS looking for a king mattress for the near-ish future. Sorry girl, this job isn't for you. You just lost the company some money. BTW, we traveled to another store in the same day, and beside it ironically there was another mattress firm in Port Jeff - we were curious to see if we'd receive the same service. We didn't. We met Charlie and his customer service skills were phenomenal. We even told him we were browsing, exactly as we did in Smithtown, he was way more positive, knew how to play the sales game, and knew how to treat people. We walked out without a sale but he never once gave us an issue. And we tested it, asked if he had a business card which he GLADLY gave it to us. So not only did the girl previously give us attitude, but she lied and said she didn't have business cards. Charlie, from Port Jeff, thank you - go teach your coworker at the other store some real customer service skills. read more

Came in and met with Ronald and spoke about a mattress with adjustable base. I told him I wanted to stay within a budget and wanted an adjustable base with it as well. Ronald was able to get me into a full size mattress at the exact price point I wanted to be in. When it came to the adjustable base he tried to charge me $899 when it only costs $500. I smelled dirty sleazy fat used car salesman smell and decided to think about it. I come back in the next day and spoke with another representative who was able to pull up an even better mattress than what Ronald showed me and she also sold me the adjustable base for $500 ( the correct price ). If you walk into This location do not work with Ronald! He will pretend to talk to you nicely and be your friend but screw you on the bill. Shady business practices and dishonesty with customers. It's employees like him that give Mattress Firm a bad reputation. read more

About a month ago, my husband and I went into the Smithtown Sleepy's because we needed a mattress. The salesperson, Steve, was courteous and helpful though he only showed us the more expensive mattresses in the store. The whole thing felt very used-car salesman-ish, but we needed a place to sleep. We eventually half-setlled on a Tempurpedic mattress and adjustable base (around $4,000 total). We weren't sure if we loved it but Steve assured us that we "wouldn't really know until we slept on it." Besides, we could easily get our money back or exchange the mattress if we didn't like it. No problem, right? Well we did not love the mattress, but when we called Sleepy's they informed us that we had to wait 30 days before they would even speak to us about a return. Okay, kind of annoying since we knew we hated the bed after about a week, but not the end of the world. However, they also let us know that the adjustable base was final sale. Neither of these things were mentioned when we purchased the mattress. We are now in the process of trying to return the mattress since we went to Raymour and Flanigan and purchased something else. Side note: our experience there was great, as there was no pressure from the salespeople and we were actually able to comfortably go around and try everything. Highly recommended. Anyway, we have now been trying to get Sleepy's to pick up the mattress for the better part of a week to no avail. Every time I speak with someone they tell me another manager has to call me back. Ps-no one ever calls me back. It has been an incredibly frustrating and time consuming experience and I would not recommend Sleepy's to anyone. read more

Rob was extremely professional and knowledgeable. He made the task of selecting a mattress easy and painless. I highly recommend Sleepys in Smithtown. read more

I have a bad experience Store managers name Sue. she is really nasty and has a bad attitude not professional at all I can't believe she is the manager.... I really have bad. Experience .wSleepy's mattress store I will never buy anything from them again.... read more

Marilyn provided excellent service and info, such a lovely lady. Was very patient with our two year old running around the store. Made sure we had paper to protect our hair from pillows. Ended up with sleeping beauty Celeste queen size mattress with adjustable frame from temperpedic amazing had 3 great pain free nights already, flexing bed for am coffee is ridiculous love it read more

Came here to check out a few mattresses and had the pleasure of dealing with Steve. He was super helpful, answering every one of my many questions. He learned my preferences and guided me to the perfect fit of a mattress. I'm sending my parents there for their next bed, and encourage anyone in the area looking for a new bed to seek him out. read more

Our salesman Rob was not only very knowledgeable on the products but he was also not your typical pushy salesman. Our dealings with Steve were quite the same. Would highly recommend this Mathers Firm location. My wife said they are not bad to look at either. read more

Nice and professional gentlemen, John Walsh who helped my husband and I choose the right mattress. We spent over and hour laying on different mattresses and felt well rested after we left. Thank you! Thanks Anthony for helping us seal the deal! read more

I honestly had great experience going to sleepys of smithtown! Have been shopping around for the best deal and of course limiting myself to my budget set in mind. Sat down with sue and she was very thorough in her knowledge of mattresses and was understanding of what I was looking for. After all said and done i was given the best price that Id be stupid to leave and buy elsewhere. I never post reviews but my experience is worth me taking a few seconds to express my pleasure. Good luck shoppers read more

Sleepy's / Smithtown is a great shopping experience. dealt with Sue Waldhof. She took the time to ask about our likes/dislikes,sleeping styles & really listened. She actually pulled us away from mattress' that were out of our budget. Very knowledgable about the products as well. Call her @ 631-312-7703 well worth the visit read more

Nate was very helpful and was by far the best business man I've come across. My family was nervous that we would feel overwhelmed when we walked in, however, we felt extremely welcomed. Nate also gave us a really good deal that we could not pass up. I will definitely be coming back to Nate for future purchases. read more

My boyfriend and I work down the road from this location. We're actually moving to a new home and we were desperate for a new bed. What we had is way past it's comfort expiration and just too small for us. We decided to go in with just the intention to look at first. We were greeted promptly and friendlily by Jim. He was very knowledgeable about everything in the showroom. Before we came in I took an online test to see what mattress would best suit my boyfriend and myself. We both wake up with sore necks and backs; I'm also an awful tosser. The website suggested a hybrid Serta so we walked in with somewhat of an idea. We tried a few, including the Purple which was interesting, in a good way, but we kept coming back to the Serta Icomfort, which is the same as the Iseries on the Serta site, 500 Hybrid Cushion Firm. It's perfect. We're actually so excited to go to sleep again and not wake up cranky( more myself) and in pain. Jim was so helpful, patient and really let us know the ins and outs of different makes and models. He also worked out an amazing deal we couldn't turn down so we went from window shopping to full blown purchase status. We can't thank Jim enough. Can't wake for a good nights sleep ! read more

I walked in and was approached by Steve and Robert. Friendly staff helped me find exactly what I was looking for. Low pressure, honest salesmanship with maximum knowledge of mattresses. Would absolutely recommend. read more

I have just had perhaps one of the best customer service experiences I've ever had in my life, and it was at the Sleepy's in Smithtown, NY. I have just gotten home and wanted to yelp right away, specifically because of Mr. Paul Licari, the salesman who helped me this evening. He was so attentive, helpful, knowledgeable, and concerned about my needs that I was floored. I have a bad back, and yet he patiently helped me test out probably about 20 mattresses, explaining everything about the various support levels, giving me information about sleep science in general, and telling me after observing my posture on the mattress whether my sleeping position was appropriate and healthy on this mattress--even if it was comfortable now, lying on it for 15 minutes, he didn't want it to hurt after sleeping on it, and he really seemed to know what he was talking about (he obviously researches this stuff on his downtime to really know his subject). He refused to sell me something that was going to hurt me, and really listened to everything I had to say. He even stayed late to keep letting me try out beds. He really seems to care about the customer--which is frankly rare in the sales business--and I really trusted him and his judgment. If he had not been so helpful, we probably wouldn't have bought a mattress there. I even ended up buying a pillow (and he did the same thing he did with the mattresses, having me try 3 different ones to see which worked best with my neck). I can't recommend him enough, and think that anyone who goes to this location should ask for him. Thanks, Paul, and thanks for the great bed! I'm sure I will sleep well from now on. :) read more

Sue is the best! She gave me a great deal on a mattress for my son, had the bed with sheets and comforter on by the time he was home from school! She went out of her way to get me the best deal and get an awesome mattress!!!! Thanks again Sue! read more

After having a previous bad experience with Sleepy's I hesitated to do more business with them but I am glad that I did. Recently, we went into the Smithtown store to purchase a replacement for defected mattress and we worked with Marilyn and Sue. They both were really great, not only were they very understanding to our previous bad experience but they also took the time to understand what we were looking for in our new bed and what would suit our needs the best. Both were women were very knowledgeable and easily answered all our questions but they were also so pleasant to work with that we left the showroom with the feeling of a positive shopping experience and would highly recommending them to anyone else. Go see Sue and Marilyn at Sleepy's in Smithtown! read more

If you need help deciding on a mattress or you have no idea how to start on decision making go to Sleepy's in Smithtown. Talk with Sue, she is the manager and she is such a great people person. You could spend 10 minutes with her and feel like she is your best friend. She is extremely nice, kind, considerate and pleasant to work with. I say Sue is the best! I honestly wouldn't go to anyone else for help. read more

My husband and in had the opportunity to work with Stephen Deangelis. He was simply a pleasure. He educated us on many mattresses including comparison models from hotels we frequent. He was kind, knowledgeable and patient. I recommend asking for him when you visit Smithtown or Commack Sleepys. read more

Just ordered our mattress. Our salesman was James Ortega and he was very thorough and patient with us. I got a real education in what kind of support I needed. My new mattress comes tomorrow...can't wait. If you go to this store, ask for James. he makes a difficult buying situation easy. read more

Before the sale, Steve my salesman and Sue the Sales manager were very helpful and accommodating. I was told by Steve that I would receive a promotional comforter and duvet set. I did not find out until after that Steve did not add it to my invoice and that I was not "eligible" because it was a warranty exchange. Immediately after Sue became rude and condescending and did not return my phone calls. Once they had my money I was trapped. I feel very deceived and overall this was a poor experience. read more

Stay away from sleepys. After the hard sell and all the add ons my King Koil mattress should have had a Bentley emblem on it. Sleepys will tell you all about their great warranty just don't have any problems with a mattress. Our $3k king koil was shaped like a hill making it impossible to sleep in as you would end up practically on the floor every night. A mattress technician came examined the bed agreed it was shaped like a dome, laid a stick across the bed and took some pictures. Two weeks later sleepys informed me I had normal impressions in the mattress after 3 weeks of use. My option was to pay $300 and pick a bed of equal or greater value. Multiple phone calls to sleepys and king koil were either unanswered or fruitless. STAY AWAY FROM SLEEPYS AND KING KOIL read more

Sue was amazing! Gave us a great discount & we r very pleased w our purchase! Go there you won't be disappointed

Guy at this Sleepy's was very patient and helpful. Recommend this salesman to all who need help finding the right mattress!