I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with…read moreripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not. I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing--which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to "fix" the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures). When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service. To be fair, Baseer's prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver. Absolutely terrible customer service. Stay away at all costs.

My experience with Baseer has been nothing but superb -- because of his professionalism, his focus…read moreon serving his clients, his talents and the quality of his work, and his reasonable pricing. It all started when Basser answered his work phone at 9pm on a Friday night two weeks ago (I had planned to leave him a message). He took my info and called me back the next morning, as arranged. When Baseer came to my home the following Monday afternoon, we focused on two rugs - a small silk handmade Turkish that was in need of deep cleaning only and a 50-year old, 9'x14' green and ivory Indo-Chinese medallion rug. This rug was severely and unevenly faded, had damage on a small border area due to resting under a heavy upholstered chair, a few 1-inch "pock marks" in ivory areas of the rug, and badly "eaten-up" and uneven fringe. . He worked with me on an approach that would bring the large rug back to life - stunning and "whole' but, per my preference, showing small imperfections of age. And would keep the price in a range I was willing to spend at this point in time. After showing me some interim pictures post-repair, I realized it would be insane not to spend a little more to re-fringe the rug. Both rugs were back on my floors the following Monday afternoon and laid down by Baseer and his lovely wife, Veda. Already, I've gotten several "ooohs and aahs" from the small number of people who have seen the rugs. Baseer left last Monday afternoon with one more rug - a Chinese English Garden woolen runner that hadn't been cleaned since I bought it in 1991/92. The pictures Beseer sent this morning, after it was cleaned, show such bright colors that it almost looks like a different rug. And it also looks new, since he also re-fringed it. In addition to being a delightful individual, Baseer is very knowledgeable and talented (he does some of the detailed color restoration himself). He loves his work, has a sharp and artistic eye, and believes that he does well when his work makes his customers happy. All this at very fair and reasonable prices. What more could I ask for?

Carpet Fair provided me with two beautiful carpets for my new apartment. Delivery was seamless and…read moreinstall was easy! Even my dog loves the carpet and stains come out easily when necessary. We got two carpets and they're very soft, durable, and plush - couldn't recommend Michael, Sam, and Mark enough for their help. Prices were decent too compared to competitors.

Really happy with the carpet! We are enjoying it and I was happy with my shopping experience at…read moreCarpet fair. It's an old-school place (I don't remember seeing a computer in there) but they had a great selection and the entire process was easy.

Eddie and staff are professional w/ great choices at good prices. Have had good success shopping…read morethere.

Allen carpet is the best when it comes to prices and customer service there products are of the…read morehighest quality and there workers perform there work quickly and are very respectful of home

What a great place to find your new style! Fovama Rugs offers an amazing selection of new and…read moreantique rugs, as well as a beautiful variety of styles of rugs, runners, carpets, laminate, hardwood floors, and more to choose from. The place is run by the best people, very knowledgeable professionals who can help you figure out what will work best for you, even when you're not sure what you like. 10 / 10 I highly recommend Fovama rugs and the family and staff that run it. Might see ya there!

This is absolutely the best place that we have ever shopped for rug & carpet throughout NYC &…read moreWestchester. We recently moved to the area & searched all possible places but couldn't find the carpet for our stairs. Ahmad spent 2 hours searching for the best quality carpet within our budget. When the carpet was installed, it is absolutely stunning & we were beyond happy. I strongly recommend Fovama for anyone who really appreciate top quality rug, carpet & service!!!

We were customers of the cleaning authority for more than a year, and at first things were fine…read more.. a little inconsistent since it's different teams at your house every visit but that's to be expected. About 4 months ago though, things started going downhill. I came home to find my main couch and coffee table had not been cleaned. Blankets were strewn about and the coasters were still out from our morning coffee. This led me to email the owner with some feedback and sharing the inconsistencies that I had been experiencing. It took the better part of a business day for my email to be responded to, and it was only after I followed up that I got a response. More recently though one team attempted to fix a drippy bathroom faucet by over-rotating the knob, causing a major leak that dripped down to our kitchen which is being renovated. Nobody realized this happened until hours later when my husband saw the wet spot in our construction zone. Jorma came over right away but was making excuses for the team instead of a simple "wow, I'm sorry that happened, what can I do to make it better". What's more though is that 2x the team has knocked our grill pan on (we have a temp kitchen set up during construction which has been the case for the past 4 months). The grill pan clicks when turned on. Putting the safety of my house and family in danger is unacceptable to me. I emailed to cancel my service after the second time and nobody responded to my email. I also emailed about getting my house key returned and nobody responded to that either. Only after I showed up to the Mamaroneck office location with the bottle of cleaner that was left on my coffee table, found it locked at 10 Am, and called Jorma directly was my email acknowledged. The price is definitely the best in town, and there were definitely times we got great cleans... but the lack of customer service put the nail in the coffin... simply saying "wow I'm so sorry" would have gone such a long way.

I highly recommend The Cleaning Authority of Rye, especially Maria and Iris on Team 5. They are…read moreprofessional, thorough, reliable, and trustworthy. It is great to have such an easy service to use that saves so much time!

Frank was so helpful and kind, and gave me a good deal on my mugs! He had to move some items around…read moreto get to the cabinet and didn't have any problem with helping me. Go and look around!

Frank is a consummate professional and a gentleman (so is the rest of the staff at York Antiques)…read more I just wanted to drop a line and say how pleasantly surprised I was to deal with this shop. Thank you for the great experience.

Outstanding experience from end to end. Very competitive pricing, excellent guidance in the…read morepurchasing process, personable and professional sales staff. Very responsive to calls, delivery was spot on the estimate date. Installers were dedicated to precision and vested in the end product. All so refreshing in a world where so many are dialing it in. Highly recommend. Thank you William, Memo and Oscar.

From the owner: 3rd generation family owned since 1923. We have one of the largest showrooms in the area offering a…read morewide selection of carpet, area rugs, remnants, antique and semi-antique rugs.

recently had the pleasure of using Megerian Rugs & Carpet cleaners for rug cleaning services, and I…read morecouldn't be more impressed. From start to finish, the experience was exceptional. John was professional, courteous, and incredibly thorough. He took the time to understand my specific needs and provided personalized service that exceeded my expectations. The results were outstanding--my rugs look brand new! The colors are vibrant, and all the stains and dirt have been completely removed. I also appreciated their attention to detail and the care they took to ensure my rugs were handled with the utmost care. I highly recommend them to anyone in need of rug cleaning services. Their expertise, dedication, and customer service are truly top-notch. I will definitely be using their services again in the future.

Start to finish, we had a great experience with Megerian, which rejuvenated my two large old rugs…read more They washed them, removed stains, and did a lot of reweaving to repair moth damage They are excellent communicators, responding quickly and with detailed quotes breaking down the various kinds of work needed. They identified additional things to be done (fringe repair and remediation of faded color), which I wanted to leave till next time for budget reasons, and there was no pressure to do the work now. The pickup and drop-off were easy to schedule, prompt, and the guys who did it were happy to work with us to get the position just right on reinstallation. I will only use Mergerian for carpet work in the future.

Have used them more than once in multiple decades. Definitely a great place, great prices, and…read moreamazing customer service.

Recently we ordered carpet and had Carpet Factory Outlet install the wall to wall carpet in our…read moreManhattan apartment. Everything went smoothly and Rob was accommodating and pleasant to work with. We can definitely recommend Carpet Factory Outlet for all of your floor coverings.