Exceptional.customer service with competitive pricing. They all asked if help was needed throughout…read morethe store. Centrally located and easily accessible for all. Ample parking and bright, clean, organized store to shop in and support local business. A must visit. Cute yeti accessories for all Options galore

The Owner and Manager of this business are some of the worst I have ever come across. They show…read morenothing but utter disrespect to their customers, even after spending thousands of dollars. There are plenty of Ace Hardware locations, do yourself a favor and never spend your money at this one. There is a reason they have the rating they do.

Everyone is so nice, knowledgeable and always ready to help! The store is Beautiful! It is our…read morefavorite place to shop hardware and lots of other cool stuff too!

If you're looking for quality products, recommendations and general helpfulness this is the place…read moreto go. Sure you'll be paying a bit more since it's not a big chain store but it's always been worth it for us. I've walked in numerous times with just me and my daughters and the employees always help to carry my order out. We'll be back soon, I'm sure.

Great customer service and high-quality products…read more Also, a very good return policy - My wife brought home 2 coats and I didn't like either. I brought them both back without any issue.

nice local hardware store, plenty of items in stock and plenty of friendly help to find what you…read moreneed. Too many weekends only sales, wish they included weekdays too

Service is great with good selection of items in store. Prices can be a bit higher on somethings…read morecompared to other home goods stores.

I ordered a specific curtain rod online for pick up, and the sales person called me to verify the…read morepurchase because my phone's area code is out of state, so he wanted to make sure that it was not an error. When I arrived at the store, he helped me find each item on my list one by one. I really appreciated the personalized attention as I needed a tape measure, spackle, putty, knife, and several other home improvement items. The selection was great, the staff was friendly, and the prices were very good for everything that I got. I like supporting small business.

I'm surprised that none of the locals have not given a review of Great River Supply. Been here…read moreFOREVER. They are better than Home Depot and much more reasonable. Real old time hardware store. I love them !

Local Ace hardware has everything you need for small and large jobs. I tend to go here for paint…read moresupplies when I'm ready to change the paint color in my house. They have Benjamin Moore which I prefer. Friendly and helpful employees and convenient for my job. It's a win!

I ordered a new Weber gas grill on their website. I tried to order by phone directly from the…read morestore but they only do orders less than $100. I was anxious about getting the grill and called the store 3 different times to check on the order. I indicated that it should be fully assembled and delivered to the freight ferry (there are no cars/vehicles where I live for the summer). I called on Friday to check and it was there but in the warehouse. I called shin on Monday to check on it again to make sure it was being assembled and was told it would be finished and delivered to freight ferry yet Monday or Tuesday. I called on Tuesday late in day because I hadn't gotten notice from the freight office that it was being delivered. I was told it was all ready to go Today, Wednesday I got notification from the freight office that I was receiving a box. I called the store to find out what was going on and they told me that I didn't ask to have it assembled! I did on the order form and in each of the phone calls I made. While the persons I have talked to have always been polite, a grill in a box is NOT WHAT I ORDERED. And, why I gad to wait three days before I was shipped the box is still a mystery!! They offered no remedy to fix the issue. It was just My Problem! I will be doing no further business with Costello's Ave Hardware EVER! And you should consider looking for another place to take your business too!

Jim in electrical was very helpful went out of his way to bring to the product I was looking for…read moreand also explained the product he was extremely helpful and nice he needs a raise haven't had customer service like that in a long time

I am writing this review because I am extremely disappointed with the way my return was handled and…read morewith the level of customer service I received from Store Manager Muffin. I am an Elite Home Depot customer and have spent a significant amount of money with the company over the years. This is not my first purchase, and I have generally had positive experiences with Home Depot. Unfortunately, this experience was the exact opposite. I had ordered materials for a deck and awning project, including 63 boards totaling approximately $1,500. The materials were delivered to my home, but I ultimately did not need them and wanted to return them for store credit. Before coming to the store, I called and explained the situation. I was told to come in so the store could assist me with the return. When I arrived, I was helped by Michael and another manager. Both were professional, respectful, patient, and genuinely committed to helping me find a solution. They attempted to locate my order information and checked whether Home Depot had taken a delivery photo of the materials. Surprisingly, there was no delivery photo on file, despite the fact that Home Depot had taken delivery photos on my previous orders. Fortunately, I have security cameras around my property and was able to provide video footage clearly showing the materials being delivered to my home. Michael reviewed the footage and acknowledged that the materials had indeed been delivered. Even though the system limitations created challenges, Michael continued trying to help. He was able to process a partial return and issue me two store credit cards. He explained that the system was limiting the amount that could be returned under my ID and advised me to return with additional identification from members of my household so they could continue processing the remaining return. Following the instructions given to me by Michael and the other manager, I left to gather the requested information. Since the boards were already at the store, I left them there and returned shortly afterward. When I came back, Michael and the other manager were on lunch, which I completely understand. I was then assisted by Lisa. She informed me that Michael and the manager had already advised the staff that I would be returning to complete the transaction. Everything seemed to be moving in the right direction until Store Manager Muffin became involved. The moment Muffin stepped in, the entire experience changed for the worse. Instead of listening to the facts, reviewing the work that had already been done by her team, or attempting to find a resolution, she was dismissive, rude, and unwilling to help. It felt as though she had already made up her mind before even hearing the full situation. The professionalism and effort shown by Michael and the other manager were completely disregarded. What frustrated me the most was the inconsistency. Earlier in the day, I had spent considerable time working with employees and management who were actively trying to resolve the issue. I followed every instruction they gave me. Yet when I returned, Muffin completely changed the direction of the conversation and refused to continue with the process her own team had started. As a customer, it is incredibly frustrating to receive one set of instructions from management, follow them exactly, and then be told something entirely different by another manager. Rather than looking for solutions, Muffin seemed more interested in creating obstacles. There was no effort to provide customer service, no willingness to work with me, and no attempt to understand the situation despite the evidence that had already been reviewed and the time already invested by her staff. What makes this situation even more disappointing is what happened afterward. After being unable to get assistance from Muffin at the Patchogue location, I went to the Selden Home Depot. The management team there reviewed the situation and successfully processed the return, even though the purchase had originally been made through the Patchogue store. That fact alone speaks volumes. The Selden management team demonstrated professionalism, common sense, and a genuine willingness to help a customer. They listened, reviewed the information, and found a resolution. The experience at Selden was everything my experience at Patchogue should have been from the beginning. The difference between the two stores was night and day. I want to specifically recognize Michael, the other manager who assisted me earlier in the day, and Lisa. They were respectful, professional, and genuinely tried to help. They represent the level of customer service that customers expect when they walk into Home Depot. My complaint is directed at Muffin and her handling of this situation. Based on my experience, she demonstrated poor customer service, poor communication, inconsistency in management decision