I went to Ace Hardware on June 23, 2022, my husband asked me to go for him, I went with a plumbing…read morequestion, not knowing what I was talking about, I asked for help and a worker said I'll get Dan, he knows everything, I spoke with Dan, who was so willing to help me with my plumbing question, he went above and beyond helping me. He set me up with everything I needed to take care of the plumbing issue we were having, with Dan's help my husband was able to fix the problem within ten minutes, I can't say enough about Ace Hardware in Smithtown, but I can surely say Dan is the Man for all your hardware needs. Nancy S

PTry to use a coupon and get so confused that your head spins and the cashier is confused as well…read more I have to say that she was extremely nice but I felt bad for she was confused by the coupon. First, I bought weed b gone...oops wrong one, my fault. I saw the brand, wrong size. Second coupon $5.00 off a $20 purchase.....but wait......don't buy green egg woodchips (****) That's what comes up, an asterisk which means that it didn't qualify.....what? So now I was 2cents short. But thank you to the wonderful cashier, she did the right thing. So.....5 stars to the cashier 1 stars to a store which makes you jump through hoops to use a coupon. Come on now! So, average 2.5 stars, I gave 3 because of the sweet cashier!

The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Customer service could not be worse. It used to be excellent under the previous owner, but not…read moreanymore. Prices are beyond outrageous, the staff has absolutely zero knowledge of their products (which are very poor quality these days - and the store does not stand by their products), and no proper understanding of service, not to mention a lazy, very unpleasant attitude, and no regard for longtime loyal customers who now are former customers. Take your business to Home Depot or literally anywhere else, if your money and your self respect matter at all to you. I certainly won't be back, after all these years.

This landmark Hardware store has anything and everything hardware related.. amazing shop. Excellent…read moreservice and Good Value.

They sell everything and beyond. When U are doing a project and just need that one little odd…read morepart, they have it. I also love the fact that I can order hunting ammunition and pick up after a back round check. Also, they make me feel safe while employees are looking out for our best interests in our neighborhood.

Not that I expect great customer service from the fast food of hardware stores but every employee…read morewas in the office screaming and laughing. It sounded like they were having a Chuck E. Cheese party while it left customers to search far and wide in the aisles for their product of choice. After the long search for the item I needed i approach the line to pay and when at the cashier I was forced to stand there due to the cashier not pressing the appropriate buttons to allow me to pay and leave which in turn allowed me to listen to three employees complain about someone that made a return and the item that was not put back because one of the 7 people working did not want to.

What can I say about Harbor freight, I am like a kid in a candy store, the place is loaded with all…read morekinds of household and Automotive tools. You basically have to go in and get what you need and walk right out or otherwise you'll spend your whole paycheck in there. It's just amazing of all the stuff you see that you can use or that you think you could use and you end up buying it It's a great store for the home mechanic very reasonable prices and they always have something for free after a purchase

The best service and the best prices. Always helpful repairing and taking time to explain how the…read moreparts work and how to maintain the machines I've brought there to be fixed. They have a pickup and delivery service as well. Can't say enough about how nice they all are. Thanks.

The team at Northeast Equipment are fantastic! I brought my generator in for servicing on the day…read moreof a terrible storm and they were able to get my unit up and working in a few hours. They are knowledgeable and friendly and went above and beyond. Thank you!!

Had a situation that needed understanding and resolution. Thank goodness I corralled Pete to help…read more He, like I, was a bit flabbergasted as to what had led to my wife and I to the store. After analysis of the situation, he and Kelli understood our plight perfectly and corrected the problem immediately. Moral of the story.....buy local and from a business that listens and helps. Kudo's to Costello's 'Ace is the place' in Nesconset.

I had a mixed experience at Costello's Ace Hardware in Nesconset…read more The woman at the paint counter was excellent. The store was busy, she was helping multiple people at once, and she still provided great service to me while also taking care of the gentleman waiting for his paint. She handled the situation professionally and was very helpful. The checkout experience was very different. I went to purchase lawn seed that had a yellow sale tag, and the tag also indicated Ace members would receive an additional $1 off. Based on that, I expected it to be a good deal. There were two people behind the counter. One person was helping another customer, and the other man behind the counter yelled "next customer," which felt unnecessary given the small size of the store. Maybe he was having a bad day, but the interaction felt dismissive from the start. When I approached, he asked if I was an Ace member, I entered my phone number, and he proceeded to charge me $11 over the sale price. I pointed out the yellow sale tag on the shelf, and he rudely pointed out that it was last week's sale, which could be seen by the 4/28 date in tiny print. Today is 4/29, so I understand the sale had ended, but the sale tags were still up. Honestly, I did not notice the small date, and I relied on the sale sign that was still posted. He did not honor the sale price and seemed annoyed that I even asked about it. I always thought Ace was more customer friendly, but this experience was disappointing. A simple acknowledgment, explanation, or courtesy adjustment would have made a big difference. Based on this interaction, I guess I will have to shop elsewhere.

Dropped off a Troy Bilt edger go back to pick it up. They tell me they lost it. They never replaced…read moreit. They never gave me a dime back. Avoid this place. They're a big rip off.

One of the only remaining small engine experts. It's become a lost art form, but is still alive in…read moreKings Park. Thanks again for all your help.

You will find customer service there unlike the big box stores! The guys there are so helpful and…read moreknowledgeable. They offered advice and gave us the correct supplies to fix a leaking, rotted p-trap that would not connect to our old pipes. They had confidence in my husband being able to do the job even when he did not have the confidence in himself.

From the owner: Industrial, Electrical, and Plumbing Suppliesread more

Needed a few things for the yard and always find what I needed at ACE. It's convenient than going…read moredown to the Depot. Parking is tricky so be careful.

I spent over 40 mins in this store trying to find what I needed. One young man at the counter. No…read morehelp on the floor. So I'd go back to the counter and say I don't see carwash soap in that aisle. I did this for about 4 items. Where is the Great Stuff? Needed two hole straps for pipes. I had no clue this was considered electrical. Well, now I am lost in that aisle cause I can't find it. But I now notice there are two young men behind the counter. Not one of them offered to show me. God forbid they help a customer. I was so annoyed at the lack of customer service that I left my cart with items in it by the front door. You can't be bothered to help me, I can't be bothered to shop there. This woman isn't going back to this store. I went to Karps instead. I suggest you do the same. As soon as I walked in, I heard what can I help you with today? 4 employees ready and willing to help you.